HP Pavilion Dm4 3100 Beats Edition Entertainment Notebook Pc Series Manual

Updating the BIOS
Updated versions of the BIOS may be available on the HP Web site.
Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently
installed on the computer, you need to know the version of the system BIOS...

Downloading a BIOS update
CAUTION:To reduce the risk of damage to the computer or an unsuccessful installation, download
and install a BIOS update only when the computer is connected to reliable external power using the
AC adapter. Do not download or install a BIOS update while the computer is running on battery
power, docked in an optional docking device, or connected to an optional power source. During the
download and installation, follow these instructions:
Do not disconnect power from the computer...

Using System Diagnostics
System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is
functioning properly. Depending on your computer, the following diagnostic tests may be available in
System Diagnostics:
●Start-up test—This test analyzes the main computer components that are required to start the
computer.
●Run-in test—This test repeats the start-up test and checks for intermittent problems that the
start-up test does not detect.
●Hard disk test—This test analyzes the...

A Troubleshooting and support
Troubleshooting
The computer is unable to start up
If the computer does not turn on when you press the power button, the following suggestions may
help you determine why the computer will not start up:
●If the computer is plugged into an AC outlet, plug another electrical device into the outlet to be
sure that the outlet is providing adequate power.
NOTE:Use only the AC adapter provided with the computer or one approved by HP for this
computer.
●If the computer is running on...

The computer is on but not responding
If the computer is on but is not responding to software or keyboard commands, try the following
emergency shutdown procedures in the sequence provided:
CAUTION:Emergency shutdown procedures result in the loss of unsaved information.
●Press ctrl+alt+delete, and then click the Power button.
●Press and hold the power button for at least 5 seconds.
●Disconnect the computer from external power and remove the battery.
The computer is unusually warm
It is normal for the...

The wireless network connection is not working
If a wireless network connection is not working as expected, follow these suggestions:
●Be sure that the wireless light on your computer is on (white). If the wireless light is off, press the
f12 action key to turn it on.
●Be sure that the device wireless antennas are free from obstructions.
●Be sure that the DSL or the cable modem and its power cord are properly connected and the
lights are on.
●Be sure that the wireless router or access point is properly...

The optical disc tray does not open for removal of a disc
1.Insert the end of a paper clip into the release access in the front bezel of the drive (1).
2.Press in gently on the paper clip until the disc tray is released, and then pull out the tray until it
stops (2).
3.Remove the disc from the tray by gently pressing down on the spindle while lifting the outer
edges of the disc (3). Hold the disc by the edges and avoid touching the flat surfaces.
NOTE:If the tray is not fully accessible, tilt the disc...

The computer does not detect the disc drive
If Windows does not detect an installed device, the device driver software might be missing or
corrupted. If you suspect that the optical drive is not being detected, verify that the optical drive is
listed in the Device Manager utility by:
1.Removing any discs from the optical drive.
2.Selecting Start > Control Panel > System and Security.
3.In the System area, clicking Device Manager.
4.In the Device Manager window, clicking the arrow next to DVD/CD-ROM...

A disc does not play
To play a CD, DVD, or BD:
●Save your work and close all open programs before playing a disc.
●Log off the Internet before playing a disc.
●Be sure that you insert the disc properly.
●Be sure that the disc is clean. If necessary, clean the disc with filtered water and a lint-free cloth.
Wipe from the center of the disc to the outer edge.
●Check the disc for scratches. If you find scratches, treat the disc with an optical disc repair kit
available at many electronics stores.
●Disable...

The process of burning a disc does not begin, or it stops before
completion
●Be sure that all other programs are closed.
●Disable Sleep and Hibernation.
●Be sure that you are using the right kind of disc for your drive.
●Be sure that the disc is inserted properly.
●Select a slower write speed and try again.
●If copying a disc, save the information on the source disc to your hard drive before trying to burn
the contents to a new disc, and then burn from the hard drive.
●Reinstall the disc-burning device...