HP Pavilion 17 E100 Touchsmart Notebook Pc Series Manual

							Using Windows Refresh for quick and easy recovery
When your computer is not working properly and you need to regain system stability, the Windows
Refresh option allows you to start fresh and keep what is important to you.
IMPORTANT:Refresh removes any traditional applications that were not originally installed on the
system at the factory.
NOTE:During Refresh, a list of removed traditional applications will be saved so that you have a
quick way to see what you might need to reinstall. See Help and Support for instructions on
reinstalling traditional applications. From the Start screen, type h, and then select Help and Support.
NOTE:You may be prompted for your permission or password when using Refresh. See Help and
Support for more information. From the Start screen, type h, and then select Help and Support.
To start Refresh:
1.From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the
charms.
2.Click Settings.
3.Click Change PC settings in the bottom-right corner of the screen, and then select General
from the PC settings screen.
4.Scroll the right-side choices down to display Refresh your PC without affecting your files.
5.Under Refresh your PC without affecting your files, select Get started, and then follow the
on-screen instructions.
Remove everything and reinstall Windows
Sometimes you want to perform detailed reformatting of your computer, or you want to remove
personal information before you give away or recycle your computer. The process described in this
section provides a speedy, simple way to return the computer to its original state. This option
removes all personal data, apps, and settings from your computer, and reinstalls Windows.
IMPORTANT:This option does not provide backups of your information. Before using this option,
back up any personal information you wish to retain.
You can initiate this option by using the f11 key or from the Start screen.
To use the f11 key:
1.Press f11 while the computer boots.
– or –
Press and hold f11 as you press the power button.
2.Choose your keyboard layout.
3.Select Troubleshoot from the boot options menu.
4.Select Reset your PC, and then follow the on-screen instructions.
To use the Start screen:
1.From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the
charms.
2.Click Settings.
Restore and recovery 71 
						

							3.Click Change PC settings in the bottom-right corner of the screen, and then select General
from the PC settings screen.
4.Scroll the right-side choices down to display Remove everything and reinstall Windows.
5.Under Remove everything and reinstall Windows, select Get started, and follow the on-
screen instructions.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state. Using
the HP Recovery media you created, you can choose from one of the following recovery options:
●System Recovery—Reinstalls the original operating system, and then configures the settings for
the programs that were installed at the factory.
●Minimized Image Recovery—Reinstalls the operating system and all hardware-related drivers
and software, but not other software applications.
●Factory Reset—Restores the computer to its original factory state by deleting all information
from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the
software that was installed at the factory.
The HP Recovery partition (select models only) allows Minimized Image Recovery.
What you need to know
●HP Recovery Manager recovers only software that was installed at the factory. For software not
provided with this computer, you must either download the software from the manufacturers
website or reinstall the software from the media provided by the manufacturer.
●Recovery through HP Recovery Manager should be used as a final attempt to correct computer
issues.
●HP Recovery media must be used if the computer hard drive fails.
●To use the Factory Reset or System Recovery options, you must use HP Recovery media.
●If the HP Recovery media do not work, you can obtain recovery media for your system from the
HP website. For U.S. support, go to 
http://www.hp.com/go/contactHP. For worldwide support, go
to 
http://welcome.hp.com/country/us/en/wwcontact_us.html.
IMPORTANT:HP Recovery Manager does not automatically provide backups of your personal
data. Before beginning recovery, back up any personal data you wish to retain.
Using the HP Recovery partition to recover a minimized image (select models only)
The HP Recovery partition (select models only) allows you to perform a minimized image recovery
without the need for recovery discs or a recovery USB flash drive. This type of recovery can only be
used if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
1.Press f11 while the computer boots.
– or –
Press and hold f11 as you press the power button.
2.Choose your keyboard layout.
72 Chapter 11   Backing up, restoring, and recovering 
						

							3.Select Troubleshoot from the boot options menu.
4.Select Recovery Manager, and follow the on-screen instructions.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your
system does not have an HP Recovery partition or if the hard drive is not working properly.
1.If possible, back up all personal files.
2.Insert the first HP Recovery disc you created into the optical drive on your computer or into an
optional external optical drive, and then restart the computer.
– or –
Insert the HP Recovery USB flash drive you created into a USB port on your computer, and then
restart the computer.
NOTE:If the computer does not automatically restart in HP Recovery Manager, change the
computer boot order. See 
Changing the computer boot order on page 73.
3.Follow the on-screen instructions.
Changing the computer boot order
If computer does not restart in HP Recovery Manager, you can change the computer boot order,
which is the order of devices listed in BIOS where the computer looks for startup information. You can
change the selection for an optical drive or a USB flash drive.
To change the boot order:
1.Insert the HP Recovery media you created.
2.Restart the computer, quickly press esc, and then press f9 for boot options.
3.Select the optical drive or USB flash drive you want to boot from.
4.Follow the on-screen instructions.
Removing the HP Recovery partition
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive
space.
IMPORTANT:Removing the HP Recovery partition means you can no longer use Windows
Refresh, the Windows Remove everything and reinstall Windows option, or the HP Recovery
Manager option for minimized image recovery. Create HP Recovery media before removing the
Recovery partition to ensure you have recovery options; see 
Creating HP Recovery media
on page 69.
Follow these steps to remove the HP Recovery partition:
1.From the Start screen, type recovery, and then select HP Recovery Manager.
2.Select Remove Recovery Partition, and then follow the on-screen instructions.
Restore and recovery 73 
						

							12 Specifications
Input power 
The power information in this section may be helpful if you plan to travel internationally with the
computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source. The
AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered
from a standalone DC power source, it should be powered only with an AC adapter or a DC power
source supplied and approved by HP for use with this computer.
The computer can operate on DC power within the following specifications. Operating voltage and
current varies by platform.
Input power Rating
Operating voltage and current 19.5 V dc @ 3.33 A – 65 W
19.5 V dc @ 4.62 A – 90 W
DC plug of external HP power supply
NOTE:This product is designed for IT power systems in Norway with phase-to-phase voltage not
exceeding 240 V rms.
NOTE:The computer operating voltage and current can be found on the system regulatory label.
74 Chapter 12   Specifications 
						

							Operating environment
Factor Metric U.S.
Temperature
Operating5°C to 35°C41°F to 95°F
Nonoperating-20°C to 60°C-4°F to 140°F
Relative humidity (noncondensing)
Operating10% to 90%10% to 90%
Nonoperating5% to 95%5% to 95%
Maximum altitude (unpressurized)
Operating-15 m to 3,048 m-50 ft to 10,000 ft
Nonoperating-15 m to 12,192 m-50 ft to 40,000 ft
Operating environment 75 
						

							13 Electrostatic Discharge
Electrostatic discharge is the release of static electricity when two objects come into contact—for
example, the shock you receive when you walk across the carpet and touch a metal door knob.
A discharge of static electricity from fingers or other electrostatic conductors may damage electronic
components. To prevent damage to the computer, damage to a drive, or loss of information, observe
these precautions:
●If removal or installation instructions direct you to unplug the computer, unplug it after being
properly grounded and before removing a cover.
●Keep components in their electrostatic-safe containers until you are ready to install them.
●Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
●Use nonmagnetic tools.
●Before handling components, discharge static electricity by touching an unpainted metal surface
of the component.
●If you remove a component, place it in an electrostatic-safe container.
76 Chapter 13   Electrostatic Discharge 
						

							Index
A
AC adapter 5
AC adapter, testing 41
action keys
decrease screen brightness
32
Help and Support 32
identifying 12
increase screen brightness 32
next track or section 33
play, pause, resume 33
previous track or section 33
switch screen image 32
volume down 33
volume mute 33
volume up 33
wireless 33
airport security devices 51
antivirus software, using 62
audio functions, checking 22
audio-out (headphone) jacks 6,
21
B
back up
personal files 69
backing up software and
information 63
backups 68
battery
discharging 38
disposing 40
low battery levels 38
replacing 40
storing 39
battery cover, identifying 13
battery information, finding 38
battery power 37
battery release latch 13
battery temperature 39
BIOS
determining version 65
downloading an update 66
updating 65
Bluetooth device 15, 18Bluetooth label 14
boot order
changing HP Recovery
Manager 73
bottom 14
buttons
left TouchPad 9
power 11
right TouchPad 9
C
cables
USB 44
caps lock light, identifying 10
caring for your computer 58
checking audio functions 22
cleaning your computer 58
components
bottom 13
display 8
left side 6
right side 5
top 9
computer reset 71
computer, traveling 39
configuring audio for HDMI 24
connecting to a WLAN 17
connector, power 5
corporate WLAN connection 17
critical battery level 39
critical security updates,
installing 62
CyberLink PowerDVD 25
D
deleted files
restoring 70
digital card
inserting 45
Disk Cleanup software 55
Disk Defragmenter software 54
E
electrostatic discharge 76
esc key, identifying 12external AC power, using 40
external monitor port 23
external monitor port, identifying
6, 21
F
firewall software 62
fn key, identifying 12, 34
Fun things to do 2
H
hard drive
HP 3D DriveGuard 54
hard drive light 7
hard drive, identifying 13
HDMI
configuring audio 24
HDMI port, connecting 24
HDMI port, identifying 6, 21
headphones, connecting 22
Hibernation
exiting 36
initiated during critical battery
level 39
initiating 36
high-definition devices,
connecting 24, 25
hot keys
description 34
reveal system information 34
using 34
HP 3D DriveGuard 54
HP and third-party software
updates, installing 63
HP Recovery Manager 72
correcting boot problems 73
starting 72
HP Recovery media
creating 69
recovery 73
HP Recovery partition 72
recovery 72
removing 73
hubs 43 
						

							I
input power 74
installing
critical security updates 62
optional security cable lock 63
integrated numeric keypad,
identifying 12, 34
Intel Wireless Display 25
Intel Wireless Music 25
internal display switch,
identifying 8
internal microphone, identifying
8, 20
Internet connection setup 16
Internet security software, using
62
J
jacks
audio-out (headphone) 6, 21
network 5
RJ-45 (network) 5
K
keyboard hot keys, identifying 34
keys
action 12
esc 12
fn 12
num lock 12, 34
Windows logo 12
L
labels
Bluetooth 14
regulatory 14
serial number 14
service 14
wireless certification 14
WLAN 14
latch, battery release 13
lights
AC adapter 5
caps lock 10
hard drive 7
mute 10
power 7, 10
wireless 10
low battery level 38M
maintenance
Disk Cleanup 55
Disk Defragmenter 54
Media Slot, identifying 6
memory module
identifying 13
inserting 56
removing 56
replacing 55
memory module service door,
removing 56
microphone, connecting 22
minimized image
creating 72
minimized image recovery 72
mouse, external
setting preferences 26
mute light, identifying 10
N
network jack, identifying 5
num lock key, identifying 12, 34
O
operating environment 75
optical disc
inserting 47
removing 47
Optical drive eject button,
identifying 5
optical drive, identifying 5
original system recovery 72
P
passwords
Setup Utility (BIOS) 61
Windows 61
pinching TouchPad gesture 28
ports
external monitor 6, 21, 23
HDMI 6, 21, 24
Intel Wireless Display 25
Intel Wireless Music 25
USB 2.0 5, 20
USB 3.0 6, 21
VGA 23
power
battery 37
power button, identifying 11
power connector, identifying 5power lights, identifying 7, 10
PowerDVD 25
product name and number,
computer 14
public WLAN connection 17
R
recovery 70, 71
discs 69, 73
HP Recovery Manager 72
media 73
starting 72
supported discs 69
system 72
USB flash drive 73
using HP Recovery media 69
recovery media
creating 69
creating using HP Recovery
Manager 69
recovery partition 72
removing 73
recycle
computer 70, 71
refresh 71
computer 70
regulatory information
regulatory label 14
wireless certification labels 14
remove everything and reinstall
Windows 71
reset
computer 70, 71
steps 71
restore
Windows File History 70
RJ-45 (network) jack, identifying
5
rotating TouchPad gesture 29
S
scrolling TouchPad gesture 28
security cable lock, installing 63
security cable slot, identifying 5
security, wireless 17
serial number 14
serial number, computer 14
service labels
locating 14 
						

							setting password protection on
wakeup 36
setup of WLAN 16
Setup Utility (BIOS) passwords
61
shipping the computer 59
shutdown 42
Sleep
exiting 36
initiating 36
slots
Digital Media 6
security cable 5
software
CyberLink PowerDVD 25
Disk Cleanup 55
Disk Defragmenter 54
software updates, installing 62
speakers, connecting 22
speakers, identifying 11, 20
storing a battery 39
supported discs
recovery 69
system information hot key 34
system recovery 72
system restore point
creating 68
restoring 70
T
temperature 39
testing an AC adapter 41
TouchPad
buttons 9
TouchPad gestures
pinching 28
rotating 29
scrolling 28
zooming 28
TouchPad zone, identifying 9
traveling with the computer 14,
39, 59
tray-load optical drive 47
turning off the computer 42
U
unresponsive system 42
USB 2.0 ports, identifying 5, 20
USB 3.0 ports identifying 6, 21
USB cable, connecting 44USB devices
connecting 44
description 43
removing 44
USB hubs 43
using external AC power 40
using passwords 60
V
vents, identifying 6, 13
VGA port, connecting 23
video 23
W
webcam
identifying 20
using 21
webcam light, identifying 8, 20
webcam, identifying 8, 20
Windows
backup 69
File History 69, 70
Refresh 70, 71
reinstall 70, 71
remove everything and reinstall
option 71
reset 71
restoring files 70
system restore point 68, 70
Windows key, identifying 12
Windows passwords 61
Wireless Assistant software 15
wireless button 15
wireless certification label 14
wireless controls
button 15
operating system 15
Wireless Assistant software
15
wireless light 10, 15
wireless network (WLAN)
connecting 17
corporate WLAN connection
17
equipment needed 16
functional range 18
public WLAN connection 17
security 17
using 16
wireless network, securing 63WLAN antennas, identifying 8
WLAN device 14, 16
WLAN label 14
Z
zooming TouchPad gesture 28