HP Pavilion 17 E100 Touchsmart Notebook Pc Series Manual

							Troubleshooting power problems
Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to
AC power:
●The computer does not turn on.
●The display does not turn on.
●The power lights are off.
To test the AC adapter:
1.Shut down the computer.
2.Remove the battery from the computer.
3.Connect the AC adapter to the computer, and then plug it into an AC outlet.
4.Turn on the computer.
●If the power lights turn on, the AC adapter is working properly.
●If the power lights remain off, check the connection from the AC adapter to the computer
and the connection from the AC adapter to the AC outlet to make sure the connections are
secure.
●If the connections are secure and the power lights remain off, the AC adapter is not
functioning and should be replaced.
Contact support for information on obtaining a replacement AC power adapter.
HP CoolSense (select models only)
HP CoolSense  automatically detects when the computer is not in a stationary position and
adjusts performance and fan settings to keep the surface temperature of your computer at the
optimum level of comfort.
When HP CoolSense is off, the position of the computer is not detected and the performance and fan
options remain at the factory setting. As a result, the surface temperature of the computer may be
higher than it would be with HP CoolSense on.
To turn CoolSense off or on, follow these steps:
▲From the Start screen, type cool, select Settings, and then select HP CoolSense.
Refreshing your software content with Intel Smart
Connect Technology (select models only)
When the computer is in the Sleep state, Intel® Smart Connect Technology periodically causes the
computer to exit Sleep. Smart Connect then updates the content for certain open applications. As a
result, your work is immediately available to you as soon as you exit Sleep. You do not have to wait
while updates are downloaded.
▲To enable this feature or manually adjust the settings, from the Start screen, type smart, and
then select Intel® Smart Connect Technology.
HP CoolSense (select models only) 41 
						

							Shutting down (turning off) the computer
CAUTION:Unsaved information is lost when the computer shuts down. Be sure to save your work
before shutting down the computer.
The Shut down command closes all open programs, including the operating system, and then turns
off the display and computer.
Shut down the computer under any of the following conditions:
●When you need to replace the battery or access components inside the computer
●When you are connecting an external hardware device that does not connect to a USB or video
port
●When the computer will be unused and disconnected from external power for an extended
period
Although you can turn off the computer with the power button, the recommended procedure is to use
the Windows Shut down command:
NOTE:If the computer is in the Sleep state or in Hibernation, you must first exit Sleep or
Hibernation before shutdown is possible by briefly pressing the power button.
1.Save your work and close all open programs.
2.From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the
charms.
3.Click Settings, click the Power icon, and then click Shut down.
If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try
the following emergency procedures in the sequence provided:
●Press ctrl+alt+delete, click the Power icon, and then select Shut Down.
●Press and hold the power button for at least 5 seconds.
●Disconnect the computer from external power.
●On models with a user-replaceable battery, remove the battery.
42 Chapter 6   Managing power 
						

							7 Managing and sharing information
Drives are digital storage devices that help you store, manage, share, and access information. Your
computer has an internal hard drive or a solid state drive that stores your computers software,
operating system, and also provides storage for all of your personal files. Some computers have a
built-in optical drive that allows you to read or write to a CD, DVD, or (on select models) Blu-ray Disc
(BD).
For added capacity or functionality, connect an external drive (purchased separately), such as an
optical drive or hard drive, or insert a digital storage card directly from your phone or camera. A
Universal Serial Bus (USB) flash drive, connected to the USB port on your computer, also allows
quick data transfer. Some devices use the computers power to run; others have their own power
source. Some devices come with software that must be installed.
NOTE:For information about connecting external wireless devices, see Connecting to a network
on page 15.
NOTE:For more information about required software and drivers, or to learn which computer port to
use, see the manufacturers instructions.
Using a USB device
Most computers have more than one USB port, because this versatile interface allows you to connect
numerous kinds of external devices–such as a USB keyboard, mouse, external drive, printer,
scanner, or USB hub–to your computer.
Your computer has more than one type of USB port. See 
Getting to know your computer on page 4
for the types of USB ports you have on this computer. Be sure to purchase devices that are
compatible with your computer.
Type Description
USB 2.0 Transfers data at 60 MB/s.
USB 3.0 Transfers data at 640 MB/s. USB 3.0 ports, also known as
SuperSpeed ports, are also compatible with USB 1.0 and 2.0
devices.
Using a USB device 43 
						

							Connecting a USB device
CAUTION:To reduce the risk of damage to a USB connector, use minimal force to connect the
device.
▲Connect the USB cable for the device to the USB port.
NOTE:The USB port on your computer may look slightly different from the illustration in this
section.
A sound indicates that the device has been detected.
NOTE:The first time you connect a USB device, a message is revealed on the Windows desktop
and an icon appears in the notification area, at the far right of the taskbar, letting you know that the
device is recognized by the computer.
Removing a USB device
CAUTION:To reduce the risk of damage to a USB connector, do not pull on the cable to remove
the USB device.
CAUTION:To reduce the risk of loss of information or an unresponsive system, use the following
procedure to safely remove the USB device.
1.Save your information and close all programs associated with the device.
2.From the Windows desktop, click the remove hardware icon in the notification area, at the far
right of the taskbar. A message, Safely Remove Hardware and Eject Media is revealed. Follow
the on-screen instructions.
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							Inserting and removing a digital storage card
To insert a digital storage card:
CAUTION:To reduce the risk of damage to the digital card connectors, use minimal force to insert
a digital card.
1.Hold the card label-side up, with the connectors facing the computer.
2.Insert the card into the digital storage slot, and then press in on the card until it is firmly seated.
A sound indicates that the device has been detected.
To remove a digital storage card:
CAUTION:To reduce the risk of loss of data or an unresponsive system, use the following
procedure to safely remove the digital card.
1.Save your information and close all programs associated with the digital card.
2.From the Windows desktop, click the remove hardware icon in the notification area, at the far
right of the taskbar, and then, follow the on-screen instructions.
3.Press in on the card (1), and then remove it from the slot (2).
NOTE:If the card is not ejected, pull the card out of the slot.
Inserting and removing a digital storage card 45 
						

							Using optical drives
An optical disc drive uses laser light to read or store large amounts of information. Some drives can
only read information, but others can also write (burn) information onto a blank disc.
Use these tips for best performance of your optical drive:
●When the battery is the only source of power, be sure the battery is sufficiently charged before
writing to media.
●Do not type on the keyboard or move the computer while an optical drive is writing to a disc. The
write process is sensitive to vibration.
●Make sure you have installed the latest software updates for the drive.
●If the disc you are using is not clean, wipe it with a dry, lint-free, soft cloth.
Your computer may include an optical drive that supports one or more of the following disc
technologies:
●CD—A compact disc stores data that is read by a laser from the optical disc drive. The following
CD formats are available:
◦CD-Recordable (CD-R), which allows the computer to read information and to record
information one time on the CD. Once the information is recorded on the CD-R disc, it
cannot be changed or erased; it is permanent.
◦CD-ReWritable (CD-RW), which allows you to read information and record information
many times to the CD. Information on the CD can be erased.
●DVD—A digital video disc is a high-capacity optical disc. It can store more information than a
CD. A double-sided DVD can store up to 17 GB. The following DVD formats are available:
◦DVD-Recordable (DVD-R or DVD+R), which allows the computer to read information and to
record information one time on the DVD. After the information is recorded on the disc, it
cannot be changed or erased; it is permanent. The DVDs can be used in DVD±R drives.
◦DVD-ReWritable (DVD-RW or DVD+RW), which allows the computer to read information
and record information many times to the disc. Information on the disc can be erased. The
DVDs can be used in DVD±R drives.
●BD—a Blu-ray Disc holds more information than the other optical discs and they can be used to
record, rewrite, and play back high-definition (HD) video.
Note the following when using BDs:
●CyberLink PowerDVD is installed on the computer to play BD movies.
●Attempting to play a BD movie simultaneously on both the internal and an external display may
cause an error, so choose only one.
●For copy protection purposes, Advanced Access Content System (AACS) keys are integrated
into the computer. AACS keys require occasional renewal to support playback of new BD movie
releases. The CyberLink PowerDVD program will request an update to continue playback when
such a BD movie release is inserted in the drive. Follow the on-screen instructions to install the
update.
●If lines appear on the display when viewing a BD, they may be caused by interference from the
wireless network. To resolve the issue, close any open applications and turn off your wireless
feature.
46 Chapter 7   Managing and sharing information 
						

							Inserting an optical disc
Tray-load
1.Turn on the computer.
2.Press the release button (1) on the drive bezel to release the disc tray.
3.Pull out the tray (2).
4.Hold the disc by the edges to avoid touching the flat surfaces and position the disc label-side up
over the tray spindle.
NOTE:If the tray is not fully accessible, tilt the disc carefully to position it over the spindle.
5.Gently press the disc (3) down onto the tray spindle until the disc snaps into place.
6.Close the disc tray.
NOTE:After you insert a disc, a short pause is normal. If you have not selected a media player, an
AutoPlay dialog box opens. It prompts you to select how you want to use the media content.
Removing an optical disc
Tray-load
There are 2 ways to remove a disc, depending on whether the disc tray opens normally or not.
When the disc tray opens normally
1.Press the release button (1) on the drive bezel to release the disc tray, and then gently pull out
the tray (2) until it stops.
Using optical drives 47 
						

							2.Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer
edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces.
NOTE:If the tray is not fully accessible, tilt the disc carefully as you remove it.
3.Close the disc tray and place the disc in a protective case.
When the disc tray fails to open normally
1.Insert the end of a paper clip (1) into the release access in the front bezel of the drive.
2.Press in gently on the paper clip until the tray is released, and then pull out the tray (2) until it
stops.
48 Chapter 7   Managing and sharing information 
						

							3.Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer
edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces.
NOTE:If the tray is not fully accessible, tilt the disc carefully as you remove it.
4.Close the disc tray and place the disc in a protective case.
Sharing data and drives and accessing software
When your computer is part of a network, you are not limited to using only the information that is
stored in your computer. Network computers can exchange software and data with each other.
NOTE:When a disc like a DVD movie or game is copy-protected, it cannot be shared.
To share folders or libraries on the same network:
1.From the Windows desktop, open File Explorer.
2.Click the Share menu on the Libraries window, and then click Specific people.
3.Type a name in the File Sharing box, and then click Add.
4.Click Share and then follow the on-screen instructions.
To share information from your Local Disk:
1.From the Windows desktop, open File Explorer.
2.Click Local Disk (C:) on the Libraries window.
3.Click the Share tab, and then click Advanced sharing.
4.On the Local Disk (C:) Properties window, select Advanced Sharing.
5.Check Share this folder.
Using optical drives 49 
						

							To share drives on the same network:
1.From the Windows desktop, right-click the network status icon in the notification area, at the far
right of the taskbar.
2.Select Open Network and Sharing Center.
3.Under View your active networks, select an active network.
4.Select Change advanced sharing settings to set sharing options for privacy, network
discovery, file and printer sharing or other network options.
50 Chapter 7   Managing and sharing information