HP Omnibook Xe3 Service Manual

HP OmniBook XE3 Troubleshooting and Diagnostics 3-11
SymptomCall Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Serial/Parallel/USB
General problems. Check connections.
Restart notebook.
Check settings in BIOS
Setup.
Check settings in Control
Panel.
Use troubleshooters in
Windows Help.
Test ports with DiagTools
diagnostics.
For USB: contact device
vendor and HP Notebook
web site (see page vii) for
latest USB drivers.Serial device.
Motherboard.Use loop-back connector
when testing...

3-12 Troubleshooting and Diagnostics HP OmniBook XE3
SymptomCall Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Modem will not
connect at any
speed.Make sure notebook’s
modem is properly connected
to wall telephone jack.
Make sure telephone line is
not already in use.
Verify settings in Modems in
Control Panel (Windows 98)
or Phone And Modem
Options (Windows 2000).
Make sure parity, speed,
word length, and stop bits
match on sending and
receiving modems.
Restart notebook.
Run...

HP OmniBook XE3 Troubleshooting and Diagnostics 3-13
SymptomCall Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Printing
Serial or parallel
printer doesn’t printMake sure printer is on.
Make sure printer cable is
securely attached at both
ends.
Make sure cable or cable
adapter is appropriate for
printer type.
Use Print Troubleshooter in
Windows Help.Cable.
Motherboard.
Left edge of printed
output is missing.Try using 300-dpi print driver.
LAN/Network
General problems. Check...

3-14 Troubleshooting and Diagnostics HP OmniBook XE3
SymptomCall Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
PC card
Miscellaneous
problems.Remove and reinsert PC
card.
Restart notebook.
Try card in other slot or in
another computer.
If card requires an IRQ, make
sure one is available in
Device Manager.
Check for conflicts or refresh
device list in Device
Manager.
Check HP Notebook web site
for installation instructions
and information about
supported PC cards
(page vii)....

HP OmniBook XE3 Troubleshooting and Diagnostics 3-15
SymptomCall Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Notebook pauses or
runs sluggishly.May be normal Windows
behavior (background
processing can affect
response time).
Certain background
operations (such as virus
scanning software) can affect
performance.
Press CTRL+ALT+DEL to
see if an application is not
responding.
Restart notebook.
If hard disk has spun down to
conserve power, it can take
several seconds to spin up....

3-16 Troubleshooting and Diagnostics HP OmniBook XE3
SymptomCall Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Port replicator
Docking product I/O
problems.Make sure AC power is
connected to port replicator.
Make sure notebook is fully
inserted in port replicator.
Check notebook’s power
supply.
Check settings in BIOS
Setup.
Try using corresponding port
on notebook while undocked.Port replicator.
Motherboard.Test corresponding notebook
ports while undocked.
Port replicator is...

HP OmniBook XE3 Troubleshooting and Diagnostics 3-17
Diagnostic Tools
This section describes the following diagnostic tools you can use for troubleshooting and repairing the
notebook:
 · DiagTools diagnostic program (below).
 · Power-on self-test (page 3-24).
 · Sycard PCCtest 450 PC Card (page 3-27).
 · Desktop Management Interface (page 3-28).
 · BIOS Setup utility (page 3-30).
DiagTools Diagnostic Program
The DiagTools hardware diagnostic program (version 2.30G as of this writing) provides two levels...

3-18 Troubleshooting and Diagnostics HP OmniBook XE3
Running DiagTools
 1. Restart the notebook.
 2. When the HP logo appears, press F10 to start the diagnostic test.
 3. When the initial diagnostics screen appears, press F2 twice to continue.
 4. When the hardware detection finishes, check the list of detected hardware. The following
information and devices should be listed if applicable:
 Product name Serial number IDE drives
Processor type Cache memory Audio device
BIOS version Main memory
  Note
 
If...

HP OmniBook XE3 Troubleshooting and Diagnostics 3-19
 9. When you are finished, press ESC to exit the advanced tests.
 10. Press F4 twice (from the advanced test screen) or three times (from the basic test screen) to save
system and test information in the Support Ticket log file. (You can save this to a floppy disk, or
to the notebook’s hard disk.) Press F7 to view the Support Ticket.
 11. 
Exit. Press F3 twice to exit and restart the notebook.
 12. 
Optional: Check the log. The log file contains a...

3-20 Troubleshooting and Diagnostics HP OmniBook XE3
Interpreting the Results
 · The following table lists test groups, error codes, and suggestions for follow-up actions. Consider
these suggestions in combination with other troubleshooting information.
 Table 3-1. DiagTools Error Codes
CodeSuggestions
System Tests
0001h –
0008hMake sure the CPU module is seated properly.
Replace the CPU module.
0009h Replace the CPU module. Replace the
motherboard.
0010h –
0016hMake sure the CPU module is seated...