HP Omnibook Xe3 Ge Service Manual

HP Omnibook XE3 (Technology Codes GE and GD) Troubleshooting and Diagnostics 3-17
SymptomCall Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Modem connects,
but transferred data
is bad.Verify settings in Control
Panel. Make sure parity,
speed, word length, and stop
bits match on sending and
receiving modems.
Disable error correction and
data compression.Mini-PCI PCA.
Modem doesn’t fax. If using fax Class 2 in fax
software, try Class 1.
Close any other
communications programs.
If...

3-18 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Codes GE and GD)
SymptomCall Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
LAN/Network
General problems. Check cables and
connections.
Try connecting computer to
another network station (if
applicable).
Try connecting cable to
another computer or network
station. If green light next to
LAN port does not light, LAN
cable may not be connected
to network or network may be
down.
Check settings in Device
Manager. If...

HP Omnibook XE3 (Technology Codes GE and GD) Troubleshooting and Diagnostics 3-19
SymptomCall Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
PC card
Miscellaneous
problems.Remove and reinsert PC
card.
Restart notebook.
Try card in other slot or in
another computer.
Check for conflicts or refresh
device list in Device
Manager. If card requires an
IRQ, make sure one is
available.
Check HP Notebook web site
for installation instructions
and information about
supported PC cards...

3-20 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Codes GE and GD)
SymptomCall Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Notebook gets
abnormally hot.Always set notebook on a flat
surface, so air can flow freely
around and underneath.
Make sure air vents are
clear.
Check heatsink installation.
Games and other programs
that drive CPU usage toward
100% can contribute, as can
charging battery.Heatsink. Check heatsink for proper
fan operation or damage.
Notebook...

HP Omnibook XE3 (Technology Codes GE and GD) Troubleshooting and Diagnostics 3-21
SymptomCall Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Notebook still on
but stops
responding.Press Ctrl+Alt+Del and end
any application not
responding.
Slide and hold power switch
four seconds to turn off and
reset notebook, then press
blue standby button to turn
notebook back on.
If this fails, insert a
straightened paper clip into
system-off switch, then press
blue standby button to turn...

3-22 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Codes GE and GD)
Diagnostic Tools
This section describes the following diagnostic tools you can use for troubleshooting and repairing the
notebook:
 
• e-DiagTools diagnostic program (below).
 
• Power-on self-test (page 3-28).
 
• Sycard PCCtest 450 PC Card (page 3-31).
 
• Desktop Management Interface (page 3-32).
 
• BIOS Setup utility (page 3-33).
e-DiagTools Diagnostic Program
The e-DiagTools hardware diagnostic program provides two...

HP Omnibook XE3 (Technology Codes GE and GD) Troubleshooting and Diagnostics 3-23
Running e-DiagTools
 1.
 Restart the notebook.
 2.
 When the HP logo appears, press F10 to start the diagnostic test.
 3.
 When the menu appears, press Enter to run e-DiagTools.
 4.
 The first time you run the program, you are prompted to select the language for the program.
 5.
 Press F2 to proceed with the basic tests.
 You can also proceed directly to the advanced tests from this point by pressing Ctrl-F9 (in which
case...

3-24 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Codes GE and GD)
 15.
 Optional: Open the Support Ticket.
 In Windows, click Start, Programs (or All Programs),
HP e-DiagTools, e-DiagTools for Windows.
 16.
 Click View to display the Support Ticket.
 17.
 To add information about the problem, click Comments and type the information, then click OK.
 To save or print the Support Ticket, click Save As or Print.
Note that the serial and parallel port tests are more thorough if you connect a...

HP Omnibook XE3 (Technology Codes GE and GD) Troubleshooting and Diagnostics 3-25
Interpreting the Results
The following table lists test groups, error codes, and suggestions for follow-up actions. Consider
these suggestions in combination with other troubleshooting information.
 Table 3-3. e-DiagTools Error Codes
CodeSuggestions
System Tests
0001h –
0008hMake sure the CPU module is seated properly.
Replace the CPU module.
0009h Replace the CPU module. Replace the
motherboard.
0010h –
0016hMake sure the...

3-26 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Codes GE and GD)
CodeSuggestions
Keyboard Tests
0400h –
0401hReplace the motherboard.
0410h –
0414hCheck the keyboard ribbon cable connection.
Replace the keyboard. Replace the
motherboard.
0415h Replace the keyboard. Replace the
switchboard PCA. Replace the motherboard.
0416h –
0418hReplace the keyboard. Replace the
motherboard.
900Fh Replace the switchboard PCA. Replace the
motherboard.
901Ch Replace the keyboard. Replace the...