HP Omnibook Xe3 Ge Service Manual

							HP Omnibook XE3
(AMD CPU Version: Technology Codes GE and GD)
Service Manual 
						

							ii HP Omnibook XE3 (Technology Codes GE and GD)
Notice
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Edition History
Edition 1 ......................... August 2000
Edition 2 .................... November 2001 
						

							HP Omnibook XE3 (Technology Codes GE and GD) iii
Contents
Product Information ...................................................................................................... 1-1
Technology Codes ........................................................................................................................ 1-2
Features ......................................................................................................................................... 1-3
Operation ...................................................................................................................................... 1-6
Turning the Notebook On and Off......................................................................................... 1-6
Checking the Notebook’s Status ............................................................................................ 1-7
Using Fn Hot Keys................................................................................................................. 1-9
Resetting the Notebook........................................................................................................ 1-10
Using the CD/DVD Player (selected models) ..................................................................... 1-11
Specifications.............................................................................................................................. 1-12
Hardware Specifications ...................................................................................................... 1-12
Internal Design............................................................................................................................ 1-15
Removal and Replacement ............................................................................................ 2-1
Disassembly Flowchart ................................................................................................................. 2-2
Removing the Battery (User-Replaceable) ................................................................................... 2-4
Removing an SDRAM Module (User-Replaceable) .................................................................... 2-5
Removing the Mini-PCI PCA (selected models) (User-Replaceable) .......................................... 2-7
Replacing Small Parts (User-Replaceable) ................................................................................... 2-9
Removing the Keyboard Cover (HP Authorized Service Providers Only)................................. 2-10
Removing the Keyboard (HP Authorized Service Providers Only) ........................................... 2-12
Removing the Hard Disk Drive (HP Authorized Service Providers Only) ................................ 2-14
Removing the Display Assembly (HP Authorized Service Providers Only) .............................. 2-18
Removing the Top Case (HP Authorized Service Providers Only)............................................ 2-22
Removing the CD Player PCA (selected models) (HP Authorized Service Providers Only) .... 2-24
Removing the Hinge Saddle Set (HP Authorized Service Providers Only) ............................... 2-25
Removing the Video PCA (HP Authorized Service Providers Only) ........................................ 2-27
Removing the Heatsink Assembly (with Fan) (HP Authorized Service Providers Only) .......... 2-29
Removing the CPU Module (HP Authorized Service Providers Only)...................................... 2-30
Removing the Floppy Disk Drive (HP Authorized Service Providers Only) ............................. 2-32
Removing the CD/DVD Drive (HP Authorized Service Providers Only) ................................. 2-34
Removing the Motherboard or Bottom Case (HP Authorized Service Providers Only) ............ 2-35
Reinstalling the Motherboard .............................................................................................. 2-37
Replacing the Bottom Case.................................................................................................. 2-38
Removing Notebook Components (HP Authorized Service Providers Only) ............................ 2-40
Troubleshooting and Diagnostics.................................................................................. 3-1
Troubleshooting ............................................................................................................................ 3-2
Checking for Customer Abuse............................................................................................... 3-3
Troubleshooting the Problem................................................................................................. 3-4
Verifying the Repair .............................................................................................................. 3-4
Suggestions for Troubleshooting ........................................................................................... 3-5
Diagnostic Tools ......................................................................................................................... 3-22
e-DiagTools Diagnostic Program ........................................................................................ 3-22
Power-On Self-Test .............................................................................................................3-28
Sycard PCCtest 450/460 CardBus Card (Optional) ............................................................. 3-31
Desktop and Windows Management Interfaces (DMI/WMI).............................................. 3-32
BIOS Setup Utility ............................................................................................................... 3-33 
						

							iv HP Omnibook XE3 (Technology Codes GE and GD)
Replaceable Parts ........................................................................................................... 4-1
Reference Information ................................................................................................... 5-1
Password Removal Policy .............................................................................................................5-1
Hewlett-Packard Display Quality Statement .................................................................................5-2
Figures
Figure 1-1. Top/Right View .................................................................................................................1-3
Figure 1-2. Front View .........................................................................................................................1-4
Figure 1-3. Rear/Left View ..................................................................................................................1-4
Figure 1-4. Bottom View......................................................................................................................1-5
Figure 1-5. Status Lights ......................................................................................................................1-7
Figure 1-6. Resetting the Notebook....................................................................................................1-10
Figure 1-7. Multimedia Buttons .........................................................................................................1-11
Figure 1-8. Replaceable Module Diagram .........................................................................................1-15
Figure 2-1. Disassembly Flow ..............................................................................................................2-2
Figure 2-2. Removing the Battery ........................................................................................................2-4
Figure 2-3. Removing the SDRAM Cover ...........................................................................................2-5
Figure 2-4. Removing an SDRAM Module .........................................................................................2-6
Figure 2-5. Removing the Mini-PCI PCA ............................................................................................2-8
Figure 2-6. Removing the Keyboard Cover Retaining Screws ..........................................................2-10
Figure 2-7. Removing the Keyboard Cover .......................................................................................2-11
Figure 2-8. Loosening the Keyboard Retaining Screws .....................................................................2-12
Figure 2-9. Disconnecting the Keyboard Cable .................................................................................2-13
Figure 2-10. Removing the Hard Disk Drive .....................................................................................2-15
Figure 2-11. Removing the Hard Disk Carrier ...................................................................................2-15
Figure 2-12. Removing the Display ...................................................................................................2-19
Figure 2-13. Video PCA DIP Switches ..............................................................................................2-21
Figure 2-14. Removing the Top Case Retaining Screws....................................................................2-22
Figure 2-15. Removing the Top Case.................................................................................................2-23
Figure 2-16. Removing the CD Player PCA ......................................................................................2-24
Figure 2-17. Removing the Hinge Saddle Retaining Screws .............................................................2-25
Figure 2-18. Removing the Hinge Saddle ..........................................................................................2-26
Figure 2-19. Removing the Video PCA .............................................................................................2-28
Figure 2-20. Removing the Heatsink Assembly.................................................................................2-29
Figure 2-21. Removing the CPU Module...........................................................................................2-31
Figure 2-22. Removing the Floppy Disk Drive ..................................................................................2-33
Figure 2-23. Removing the CD/DVD Drive ......................................................................................2-34
Figure 2-24. Removing the Motherboard ...........................................................................................2-36
Figure 2-25. Installing the PCMCIA Doors .......................................................................................2-38
Figure 2-26. Example of Serial Number Label ..................................................................................2-39
Figure 3-1. Basic Troubleshooting Steps .............................................................................................3-2
Figure 3-2. e-DiagTools Screens — Basic and Advanced .................................................................3-22
Figure 3-3. Serial and Parallel Loopback Connectors ........................................................................3-24
Figure 4-1. Exploded View ..................................................................................................................4-2 
						

							HP Omnibook XE3 (Technology Codes GE and GD) v
Tables
Table 1-1. Omnibook XE3 Series Models...........................................................................................1-1
Table 1-2. Activating Power Modes .................................................................................................... 1-6
Table 1-3. Status Lights ....................................................................................................................... 1-8
Table 1-4. Fn Hot Keys ....................................................................................................................... 1-9
Table 1-5. XE3 Series Hardware Specifications ............................................................................... 1-12
Table 1-6. XE3 Series Accessories ................................................................................................... 1-14
Table 1-7. Functional Structure ......................................................................................................... 1-16
Table 2-1. Removal Cross-Reference .................................................................................................. 2-1
Table 2-2. Required Equipment........................................................................................................... 2-3
Table 2-3. Recommended Screw Torques...........................................................................................2-3
Table 2-4. SDRAM Module Replacement Part Numbers ................................................................... 2-5
Table 2-5. Mini-PCI PCA Replacement Part Numbers....................................................................... 2-7
Table 2-6. Replacing Small Parts (User-Replaceable) ........................................................................ 2-9
Table 2-7. Hard Disk Drive Replacement Part Numbers .................................................................. 2-14
Table 2-8. Motherboard Video DIP Switch Settings for Technology Code GE Models .................. 2-20
Table 2-9. Motherboard Video DIP Switch Settings for Technology Code GD Models .................. 2-20
Table 2-10. CPU Module Replacement Part Numbers...................................................................... 2-30
Table 2-11. Removing Notebook Components ................................................................................. 2-40
Table 3-1. Scope of Diagnostic Tools ................................................................................................. 3-5
Table 3-2. Troubleshooting Suggestions ............................................................................................. 3-6
Table 3-3. e-DiagTools Error Codes ................................................................................................. 3-25
Table 3-4. POST Terminal-Error Beep Codes .................................................................................. 3-28
Table 3-5. POST Messages ............................................................................................................... 3-29
Table 3-6. Sycard PCCtest Commands .............................................................................................3-31
Table 3-7. BIOS Setup Menus and Parameters ................................................................................. 3-33
Table 4-1. Replaceable Parts for Technology Code GE Models......................................................... 4-3
Table 4-2. Replaceable Parts for Technology Code GD Models ........................................................ 4-5
Table 4-3. Accessory Replaceable Parts.............................................................................................. 4-7
Table 4-4. Part Number Reference ...................................................................................................... 4-8
Table 5-1. XE3 TFT LCD Guidelines (13.3/14.1/15.0-in XGA, 15.0-in SXGA+) ............................ 5-3 
						

							vi HP Omnibook XE3 (Technology Codes GE and GD)
Introduction
This manual provides reference information for servicing HP Omnibook XE3 notebook PCs. It is for
use by HP-authorized service personnel while installing, servicing, and repairing these products.
The manual is designed as a self-paced guide that will train you to install, configure, and repair XE3
notebooks. The manual is self-contained, so you can follow it without having equipment available.
The following table lists other sources of information about the notebook and related products.
SourceAddress or NumberComments
HP Notebook W eb Site http://www.hp.com/notebooks
(European mirror:
http://www.europe.hp.com/notebooks)
HP Partnership W eb http://partner.americas.hp.com Restricted to Authorized Resellers
only.
HP Asia Pacific Channel
Support Centre for DPSP
Partnershttp://www.hp.com.au Restricted to DPSP Partners only.
HP/MCD W eb Site http://www.mcd.hp.com HP’s internal web site for division
information.
America Online Keyword: HP Call (800) 827-6364 for membership
within the US.
CompuServe GO HP Call (800) 524-3388 for membership
within the US.
HP Support Assist CD (800) 457-1762 US and Canada.
(801) 431-1587 Outside US and Canada.
Microsoft W indows manual Information about W indows operating
system.
Microsoft W eb http://www.microsoft.com Information and updates for W indows
operating systems. 
						

							HP Omnibook XE3 (Technology Codes GE and GD) Product Information 1-1
1 
Product Information
The Omnibook XE3 series is HP’s value all-in-one business notebook computer, targeted at small- to
medium-sized businesses (SMBs). It combines affordability, value, ease-of-use, and quality in a
convenient package that integrates easily into any SMB environment at a wide range of prices. It also
incorporates several new technologies and an enhanced industrial design for greater ease-of-use,
quality, and reliability.
The products described in this service manual may have either of two technology codes—GE or
GD—as listed in the following table. These codes determine the service parts needed for that model—
see “Technology Codes“ on page 1-2.
  Table 1-1. Omnibook XE3 Series Models
ProductCPUDisplay/colorHardDriveStandardSDRAMCD/DVDdrive 1Multimediabuttons/status panel
LANBattery 2OS 3Tech.Code
F2407M Athlon 1 GHz 15.0” XGA/silver 20 GB 256 MB Combo Yes Y 9 Li-Ion ME GD
F2409 Duron 800 MHz 13.3-in XGA/blue 10 GB 128 MB CD (24X) No 5NNiMh W98 GD
F2410 Athlon 1 GHz 13.3-in XGA/blue 10 GB 128 MB CD (24X) No 5NNiMh W98 GD
F2411 Duron 800 MHz 13.3-in XGA/blue 10 GB 128 MB CD (24X) No 5NNiMh W98 GD
F2412 Duron 800 MHz 13.3-in XGA/blue 10 GB 128 MB CD (24X) No 5NNiMh W98 GD
F2418M Duron 850 MHz 14.1-in XGA/silver 20 GB 128 MB DVD (8X) Yes Y 6 Li-Ion ME GD
F2419M Athlon 900 MHz 15.0-in XGA/silver 20 GB 256 MB DVD (8X) Yes Y 9 Li-Ion ME GD
F2420M Athlon 1 GHz 15.0-in XGA/silver 30 GB 256 MB Combo Yes Y 9 Li-Ion ME GD
F3779 Duron 800 MHz 13.3-in XGA/cole gray 10 GB 128 MB CD (24X) No 5NNiMh W98 GD
F3780 Athlon 900 MHz 14.1-in XGA/cole gray 20 GB 128 MB DVD (8X) Yes Y 9 Li-Ion W98 GD
F3781 Athlon 900 MHz 14.1-in XGA/cole gray 20 GB 128 MB Combo Yes Y 9 Li-Ion W98 GD
F3783M Duron 850 MHz 14.1-in XGA/silver 20 GB 256 MB DVD (8X) Yes Y 6 Li-Ion ME/works GD
F3784M Duron 850 MHz 14.1-in XGA/silver 20 GB 256 MB Combo Yes Y 6 Li-Ion ME/works GD
F3865M Duron 850 MHz 14.1-in XGA/silver 20 GB 128 MB DVD (8X) Yes Y 6 Li-Ion ME/works GD
F3886HT Duron 900 MHz 14.1-in XGA/silver 20 GB 256 MB Combo Yes Y 9 Li-Ion XP Home GE
F3924H Athlon 900 MHz 14.1-in XGA/silver 20 GB 256 MB Combo Yes Y 9 Li-Ion XP Home GE
F3927H Athlon 1 GHz 15.0-in XGA/silver 30 GB 256 MB Combo Yes Y 9 Li-Ion XP Home GE
F3928H Athlon 950 MHz 14.1-in XGA/silver 20 GB 2x128 MB 4DVD (8X) Yes Y 9 Li-Ion XP Home GE
F3929H Athlon 1 GHz 15.0-in XGA/silver 20 GB 2x256 MB Combo Yes Y 9 Li-Ion XP Home GE
F3930H Athlon 1.1 GHz 15.0-in SXGA+/silver 30 GB 2x256 MB Combo Yes Y 9 Li-Ion XP Home GE
F3931H Duron 900 MHz 14.1-in XGA/silver 10 GB 256 MB DVD (8X) No 5Y 9 Li-Ion XP Home GE
F3933H Athlon 950 MHz 14.1-in XGA/silver 20 GB 2x128 MB 4Combo Yes Y 9 Li-Ion XP Home GE
F3978AV BTCO BTCO BTCO BTCO BTCO Yes Y BTCO XP Home GE
F3980AV BTCO BTCO BTCO BTCO BTCO No 5YBTCOXP HomeGE 
						

							1-2 Product Information HP Omnibook XE3 (Technology Codes GE and GD)
ProductCPUDisplay/colorHardDriveStandardSDRAMCD/DVDdrive 1Multimediabuttons/status panel
LANBattery 2OS 3Tech.Code
F4307H Duron 900 MHz 14.1-in XGA/silver 20 GB 128 MB Combo Yes Y NiMH XP Home GE
F4308H Athlon 900 MHz 14.1-in XGA/silver 20 GB 256 MB Combo Yes Y NiMH XP Home GE
F4309H Athlon 1 GHz 15.0-in SXGA+/silver 30 GB 256 MB Combo Yes Y 9 Li-Ion XP Home GE
This table lists only base product configurations—custom configurations are not included.
All models include 56K modem.
LAN supports Ethernet 10Base-T (10 Mbps) and 100Base-T (100 Mbps).
BTCO = Built to Customer Order.
1Combo optical drive = DVD + CD-RW.2Battery = 6- or 9-cell Li-Ion or NiMH.3OS = Windows XP Home Edition, Windows ME, or Windows 98.4Two 128-MB modules instead of one 256-MB module.5“Defeatured” SKUs have no multimedia player buttons or LCD status panel.
Technology Codes
HP does not change the name of a product every time the product’s technology changes. While this
helps ensure continuing market momentum for HP products, it complicates technology deployment
and support processes.
To help solve this problem, HP has added a technology code to the serial number of each of its
products. Since the BIOS must be matched to the notebook’s hardware, the same code is used for the
BIOS and the hardware. This manual refers to technology code deferences where applicable.
The table below shows the technology codes and the changes they signify for the products. Before
downloading software or drivers or performing repairs, note the technology code for the HP notebook
model.
Note that the first two characters of the BIOS ID (for example, 
GE.M1.02) indicate the hardware
technology. You can also determine the BIOS ID using the BIOS Setup utility, or by pressing Esc
during the boot process when the HP logo appears.
This manual contains service information for products having the following technology codes.
Technology code Product name Details
GD Omnibook XE3
Pavilion N5XXX series
(X is any number 0-9)AMD Celeron and Athlon processors,
W indows ME, 2000, or 98 operating system.
GE Omnibook XE3
Pavilion N5XXX series
(X is any number 0-9)AMD Celeron and Athlon processors, W indows XP
operating system, cosmetic change (new lighter
blue color on all plastics). 
						

							HP Omnibook XE3 (Technology Codes GE and GD) Product Information 1-3
Features
The following illustrations show the notebook’s main external features. For an exploded view of the
notebook, see page 4-2.
 
 Figure 1-1. Top/Right View
1.  One-Touch buttons (four).
2.  Power switch and status light.
3.  Status lights (left to right: battery status, caps lock,
num lock, scroll lock, floppy drive access, hard
drive access, CD/DVD drive access).
(See page 1-7.)
4.  Pad Lock touch pad on/off button.
5.  Touch pad (pointing device).
6.  Scroll up/down toggle.7. Click buttons.
8. CD/DVD drive.
9. Built-in microphone.
10. CD/DVD eject button.
11. Standby button (blue).
12. Modem  port.
13. LAN port (selected models). 
						

							1-4 Product Information HP Omnibook XE3 (Technology Codes GE and GD)
 
 Figure 1-2. Front View
14. Headphone  jack.
15. Status panel mode select button (selected models).
16. Status panel (selected models).17. Multimedia buttons (selected models).
18. Latch.
 
 Figure 1-3. Rear/Left View
19. AC adapter jack.
20. PS/2 port (external mouse or keyboard).
21. Serial  port.
22. Parallel  port.
23. VGA port (external monitor).
24. TV output port.
25. Two USB ports.26. Microphone  jack.
27. Kensington lock slot (security connector).
28. PC card slots (upper and lower).
29. System-off switch (for resetting notebook).
30. PC card eject buttons.
31. Floppy disk drive.