HP OfficeJet Pro K8600 User Manual

A
HP supplies and accessories
This section provides information on HP supplies and accessories for the device. The information
is subject to changes, visit the HP Web site (www.hpshopping.com) for the latest updates. You
may also make purchases through the Web site.
•
Order printing supplies online
•
Accessories
•
Supplies
Order printing supplies online
Besides the HP Web site, you may order printing supplies using the following tools:
•Embedded Web server: Click the Order Supplies button from any page...

diagnostic page and read the information in the ink cartridge status section. For more information,
see Understand the self-test diagnostic page.
You can find the ink cartridge number in the following places:
• On the self-test diagnostic page (see 
Understand the self-test diagnostic page).
• On the label of the ink cartridge you are replacing.
• On the Information page of the embedded Web server (see 
Embedded Web server).
•Windows: From the Toolbox, if you have bidirectional communication, click the...

B
Support and warranty
The information in Maintain and troubleshoot suggests solutions to common problems. If your
device is not operating correctly and those suggestions did not solve your problem, try using one
of the following support services to obtain assistance.
This section contains the following topics:
•
Hewlett-Packard limited warranty statement
•
Obtain electronic support
•
Obtain HP telephone support
•
Prepare the device for shipment
•
Pack the device
Support and warranty79
 

Hewlett-Packard limited warranty statement
Appendix B
80
Support and warranty
 

Obtain electronic support
To find support and warranty information, go to the HP Web site at www.hp.com/support. If
prompted, choose your country/region, and then click Contact HP for information on calling for
technical support.
This Web site also offers technical support, drivers, supplies, ordering information and other
options such as:
• Access online support pages.
• Send HP an e-mail message for answers to your questions.
• Connect with an HP technician by using online chat.
• Check for software...

Support process
If you have a problem, follow these steps
1.Check the documentation that came with the HP Printer.
2.Visit the HP online support Web site at 
www.hp.com/support. HP online support is available
to all HP customers. It is the fastest source for up-to-date device information and expert
assistance and includes the following features:
• Fast access to qualified online support specialists
• Software and driver updates for the HP Printer
• Valuable HP Printer and troubleshooting information for...

Additional warranty options
Extended service plans are available for the HP Printer at additional costs. Go to www.hp.com/support, select your country/region and language, then explore the services and warranty area for
information about the extended service plans.
HP Quick Exchange Service (Japan)
For instructions on how to pack your device for exchange, see Pack the device.
Prepare the device for shipment
If after contacting HP Customer Support or returning to the point of purchase, you are requested...

NOTE:This information does not apply to customers in Japan.
To remove ink cartridges before shipment
1.Turn on the device and wait until the print carriage is idle and silent. If the device will not turn
on, skip this step and go to step 2.
NOTE:If the device does not turn on, you can unplug the power cord and then
manually slide the print carriage to the far right side to remove the ink cartridges.
2.Gently pull open the ink cartridge cover.
3.Remove the ink cartridges from their slots by grasping each...

3.Lift the printhead latch.
4.Lift the handle of a printhead and use it to pull the printhead out of its slot.
5.Place the printheads in an airtight plastic container so they will not dry out, and put them
aside. Do not send them with the device unless the HP customer support call agent instructs
you to.
6.Close the cover.
7.Press the Power button to turn off the device.
Pack the device
Complete the following steps after you have prepared the device for shipment.
To pack the device
1.If available, pack...

If you do not have the original packaging materials, please use other adequate packaging
materials. Shipping damage caused by improper packaging and/or improper transportation is
not covered under the warranty.
2.Place the return shipping label on the outside of the box.
3.Include the following items in the box:
• A complete description of symptoms for service personnel (samples of print quality
problems are helpful).
• A copy of the sales slip or other proof of purchase to establish the warranty...