HP OfficeJet K7103 User Manual

5 Using the Toolbox
This section contains the following information:
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Toolbox overview
●
Printer Status tab
●
Information tab
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Printer Services tab
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Using the HP Printer Utility (Macintosh)
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Toolbox overview
The Toolbox provides status and maintenance information about your printer. It also provides access
to documentation and online help tools for solving printer problems.
NOTE:The Toolbox is available for Windows only. For Macintosh, see Using the HP Printer Utility
(Macintosh) on page 78.
To open the Toolbox:
1.Click the Start menu.
2.Select the Printer and Faxes settings.
3.Right-click the HP Officejet K7100 series icon, and select Printer Preferences.
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Printer Status tab
The Printer Status tab displays ink level information for each print cartridge and also printer status.
The printer selection drop-down list lets you select the printer you wish to use with the Toolbox
utilities. It lists printers that are compatible with the Toolbox. The status window displays messages
related to current printer status, such as Printing job, Top cover open, and Print cartridge empty.
Click this button...To...
Ink Cartridge InformationDisplay the order numbers for the...

Information tab
Use the Information tab to register the printer and display printer hardware information. This tab
also provides access to online troubleshooting through HP Instant Support, as well as information
about your printer usage, using the printer, troubleshooting, and contacting HP.
Click this button...To...
myPrintMileageAccess the myPrintMileage Web site and your printer usage
information. You must have Internet access to perform this
operation.
Printer HardwareDisplay the printer model and...

according to the guidelines that are outlined in the HP Online Privacy Statement (http://www.hp.com/
country/us/eng/privacy.htm).
NOTE:To view all of the data that is sent to HP, select Source (for Internet Explorer) or Page
Source (for Netscape) from the View menu in your Web browser.
To gain access to HP Instant Support
Use the Toolbox (Windows) to access HP Instant Support. In Toolbox, click the Information tab, and
then click HP Instant Support.
NOTE:Do not bookmark the Web pages that are used to...

How Do I...
The following list contains common printer tasks. Click an item in the list to get step-by-step help with
that task:
●
Changing print settings on page 39
●
Cancelling a print job on page 70
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Clearing jams on page 97
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Loading media in the input tray on page 36
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Printing on various media types on page 53
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Printing on cards and smaller-sized media on page 56
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Printing digital photographs on page 41
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Printing borderless on page 44
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Printing with the front or rear manual feed slot on page...

Printer Services tab
The Printer Services tab provides utilities that help you maintain and test your printer. You can align
and clean your print cartridges, or print a demo page.
Click this button...To...
Align Print CartridgesAlign the print cartridges. See Aligning the print cartridges
on page 21 for more information.
Clean Print CartridgesClean the print cartridges. See Cleaning the print cartridges
on page 22 for more information.
Print a Demo PageSend a demo page to the printer to verify that the...

Using the HP Printer Utility (Macintosh)
The HP Printer Utility contains tools to calibrate the printer, clean the print cartridges, print a test
page, print a configuration page for the printer, and find Web site support information.
Opening the HP Printer Utility
1.Double-click the Macintosh HD icon on the desktop.
2.Select Applications, select Utilities, and then select HP Printer Selector.
3.Select Officejet K7100 series and click Launch Utility.
Viewing the HP Printer Utility panels
The following...

6 Troubleshooting
This section contains the following information:
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Troubleshooting tips and resources
●
General troubleshooting tips
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Printing a demo page
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Printing a diagnostics page
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Resolving printing problems
●
Poor print quality and unexpected printouts
●
Resolving paper-feed problems
●
Troubleshooting installation issues
●
Clearing jams
●
Resolving photo printing problems
●
Resolving borderless printing problems
●
Resolving banner printing problems
●
Resolving automatic two-sided printing...

Troubleshooting tips and resources
●For a paper jam problem, see Clearing jams on page 97.
●For paper-feed problems, such as the paper skew, see 
Resolving paper-feed problems
on page 95.
Some printer problems can be resolved by resetting the printer.
To reset the printer
1.Press the Power button to turn off the printer.
2.Disconnect the power cord from the printer.
3.Wait about 20 seconds, and then reconnect the power cord.
4.Press the Power button to turn on the printer.
80 Chapter 6   Troubleshooting...