HP OfficeJet K7103 User Manual
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Copyright Information © 2007 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.Acknowledgements ENERGY STAR® and the ENERGY STAR logo® are U.S. registered marks of the United States Environmental Protection Agency. Details on the proper use of the marks are explained in the Guidelines for Proper use of the ENERGY STAR® Name and International Logo. HP ColorSmart III and HP PhotoREt IV are trademarks of Hewlett-Packard Company. Microsoft®, Windows®, Windows XP®, and Windows NT® are U.S.-registered trademarks of Microsoft Corporation. Pentium® is a U.S.-registered trademark of Intel Corporation.Safety Information Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock. Read and understand all instructions in the documentation that comes with the printer. Use only a grounded electrical outlet when connecting this product to a power source. If you do not know whether the outlet is grounded, check with a qualified electrician. Observe all warnings and instructions marked on the product. Unplug this product from wall outlets before cleaning. Do not install or use this product near water, or when you are wet. Install the product securely on a stable surface. Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged. If the product does not operate normally, see Troubleshooting on page 79. There are no user-serviceable parts inside. Refer servicing to qualified service personnel.
Table of contents 1 Welcome Special features ..................................................................................................................................... 2 Using this guide ..................................................................................................................................... 3 Finding other resources for the product ................................................................................................ 4 2 Getting started Understanding the printer parts and functions ...................................................................................... 6 Front view (trays, cover, and print cartridge cradle) ............................................................. 6 Front view (input tray) ........................................................................................................... 7 Printer lights .......................................................................................................................... 7 Back view .............................................................................................................................. 8 Configuring the printer (Windows) ......................................................................................................... 9 Direct connection .................................................................................................................. 9 Installing printer software and sharing the printer ................................................................ 9 To install the software before connecting the printer ........................................... 9 To connect the printer before installing the software ......................................... 10 To share the printer on a locally shared network ............................................... 10 Configuring the printer (Mac OS) ........................................................................................................ 12 To install the software for a locally shared network or for a direct connection ................... 12 To share the printer on a locally shared network ............................................................... 13 Uninstalling the printer software .......................................................................................................... 14 Customizing the printer software setup program ................................................................................ 16 Installing other software ....................................................................................................................... 17 3 Using print cartridges and accessories Using the print cartridges ..................................................................................................................... 19 Supported print cartridges .................................................................................................. 19 Inserting the print cartridges ............................................................................................... 20 To install or replace a print cartridge .................................................................. 20 Aligning the print cartridges ................................................................................................ 21 Cleaning the print cartridges ............................................................................................... 22 To clean the print cartridges automatically ........................................................ 22 For Windows ...................................................................................... 22 For Macintosh .................................................................................... 23 Maintaining the print cartridges ........................................................................................... 23 Storing the print cartridges ................................................................................. 23 Printing with a single print cartridge .................................................................................... 24 Installing the optional automatic two-sided printing accessory (duplex unit) ...................................... 25 ENWWiii
4 Printing and loading media Selecting print media ........................................................................................................................... 27 Tips for selecting and using print media ............................................................................. 27 Understanding specifications for supported media ............................................................ 27 Understanding supported media sizes .............................................................. 28 Understanding supported media types .............................................................. 33 Understanding supported media weights and capacities .................................. 35 Setting minimum margins ................................................................................................... 35 Loading media in the input tray ........................................................................................................... 36 Using the automatic paper-type sensor ............................................................................................... 38 Changing print settings ........................................................................................................................ 39 Understanding smart software features .............................................................................................. 40 Printing digital photographs ................................................................................................................. 41 Enhanced color printing ...................................................................................................... 41 Guidelines for printing photographs ................................................................... 41 Understanding digital photography technologies ............................................................... 42 PhotoREt printing ............................................................................................... 42 4800 x 1200 optimized dpi ................................................................................. 42 Printing Exif Print-enhanced photographs ......................................................... 42 HP Photosmart Essential software ..................................................................................... 43 Printing borderless ............................................................................................................................... 44 Printing in grayscale ............................................................................................................................ 46 Printing panoramic photos ................................................................................................................... 47 Printing a document ............................................................................................................................. 49 Printing with the front or rear manual feed slot ................................................................................... 50 Changing the software settings .......................................................................................... 50 Loading the front manual feed slot ..................................................................................... 51 Loading the rear manual feed slot ...................................................................................... 52 Printing on various media types .......................................................................................................... 53 Printing on custom-sized paper ........................................................................................................... 54 Printing on envelopes .......................................................................................................................... 55 Printing on cards and smaller-sized media ......................................................................................... 56 Printing multiple pages on a single sheet of paper ............................................................................. 59 Printing booklets .................................................................................................................................. 60 Performing manual booklet printing .................................................................................... 60 Performing automatic booklet printing ................................................................................ 60 Printing posters .................................................................................................................................... 62 Printing banners ................................................................................................................................... 63 Printing labels ...................................................................................................................................... 64 Printing iron-on transfers ..................................................................................................................... 65 Printing on both sides (duplexing) ....................................................................................................... 66 Guidelines for printing on both sides of the paper .............................................................. 66 Performing manual duplexing ............................................................................................. 66 Performing auto-duplexing .................................................................................................. 67 Advantages of using the duplex unit .................................................................. 68 Cancelling a print job ........................................................................................................................... 70 5 Using the Toolbox Toolbox overview ................................................................................................................................. 72 Printer Status tab ................................................................................................................................. 73 ivENWW
Information tab ..................................................................................................................................... 74 HP Instant Support .............................................................................................................. 74 Security and privacy ............................................................................................................ 74 To gain access to HP Instant Support ................................................................................ 75 myPrintMileage ................................................................................................................... 75 How Do I... .......................................................................................................................... 76 Printer Services tab ............................................................................................................................. 77 Using the HP Printer Utility (Macintosh) .............................................................................................. 78 Viewing the HP Printer Utility panels .................................................................................. 78 6 Troubleshooting Troubleshooting tips and resources .................................................................................................... 80 General troubleshooting tips ................................................................................................................ 81 Printing a demo page .......................................................................................................................... 82 Printing a diagnostics page ................................................................................................................. 83 Resolving printing problems ................................................................................................................ 84 Printer shuts down unexpectedly ........................................................................................ 84 Check power and power connections ................................................................ 84 Check printer vents ............................................................................................ 84 All printer lights are blinking ................................................................................................ 8 4 A non-recoverable error has occurred. .............................................................. 84 Printer is not responding (nothing prints) ............................................................................ 84 Check printer setup ............................................................................................ 84 Check the print cartridge initialization ................................................................ 84 Check the printer software installation ............................................................... 84 Check cable connections ................................................................................... 84 Check printer setup for network environment .................................................... 85 Check any personal firewall software installed on the computer ....................... 85 Printer does not accept a print cartridge ............................................................................. 85 Print cartridge does not fit the printer ................................................................. 85 Printer does not recognize the print cartridge .................................................... 85 Clean the print cartridge contacts ...................................................................... 85 The printer is rejecting the pen ........................................................................................... 86 Printer takes a long time to print ......................................................................................... 87 Check the system configuration ......................................................................... 87 Verify the number of software programs running on the computer ................... 87 Check the printer software settings .................................................................... 87 A large file is printing .......................................................................................... 87 The printer may be in Ink-backup Printing Mode ............................................... 87 Blank page printed .............................................................................................................. 88 Check for empty print cartridges ........................................................................ 88 The protective tape on the print cartridge nozzle has not been removed. ........ 88 Check media settings ......................................................................................... 88 Something on the page is missing or incorrect .................................................................. 88 Check margin settings ........................................................................................ 88 The printer may be in Ink-backup Printing Mode ............................................... 88 Verify the ink levels of the print cartridges ......................................................... 88 The print cartridges may need to be cleaned .................................................... 88 Check color print settings ................................................................................... 88 Check the print location and length of USB cable ............................................. 89 ENWWv
Placement of the text or graphics is wrong ......................................................................... 89 Check how the media is loaded ......................................................................... 89 Check the media size ......................................................................................... 89 Check margin settings ........................................................................................ 89 Check the page-orientation setting .................................................................... 89 Check the printer location and length of USB cable .......................................... 89 Poor print quality and unexpected printouts ........................................................................................ 90 Poor quality printouts .......................................................................................................... 90 Check the print cartridges .................................................................................. 90 The printer may be in Ink-backup Printing Mode ............................................... 90 Verify the ink levels of the print cartridges ......................................................... 90 The print cartridges may need to be cleaned .................................................... 90 Check the paper quality ..................................................................................... 90 Check the type of media loaded in the printer ................................................... 91 Check rollers in the printer ................................................................................. 91 Check the printer location and length of USB cable .......................................... 91 Meaningless characters print .............................................................................................. 91 Check the cable connections ............................................................................. 91 Check the document file ..................................................................................... 91 Ink is smearing .................................................................................................................... 91 Check print settings ............................................................................................ 91 Check the media type ........................................................................................ 92 Check the margin settings ................................................................................. 92 Ink is not filling the text or graphics completely .................................................................. 92 The printer may be in Ink-backup Printing Mode ............................................... 92 Verify the ink levels of the print cartridges ......................................................... 92 The print cartridges may need to be cleaned .................................................... 92 Check the media type ........................................................................................ 92 The print settings may need to be changed ....................................................................... 92 Output is faded or dull colored ............................................................................................ 92 Check the print mode ......................................................................................... 92 You may not be using the best print cartridge for the project ............................ 93 Check the paper type setting ............................................................................. 93 Check the print cartridges .................................................................................. 93 Colors are printed as black and white ................................................................................ 93 Check the print settings ...................................................................................... 93 The printer is printing in Ink-backup Printing Mode ........................................... 93 Wrong colors are printing .................................................................................................... 93 Check the print settings ...................................................................................... 93 Check the print cartridges .................................................................................. 93 Printout shows bleeding colors ........................................................................................... 93 Check the print settings ...................................................................................... 93 Check the print cartridges .................................................................................. 93 Colors do not line up properly ............................................................................................. 94 Check the print cartridges .................................................................................. 94 Check the graphics placement ........................................................................... 94 Lines or dots are missing from text or graphics .................................................................. 94 The printer may be in Ink-backup Printing Mode ............................................... 94 Verify the ink levels of the print cartridges ......................................................... 94 The print cartridges may need to be cleaned .................................................... 94 viENWW
Check the print cartridge contact pads .............................................................. 94 Resolving paper-feed problems .......................................................................................................... 95 Another paper feed problem is occurring ........................................................................... 95 Media is not supported for the printer or tray ..................................................... 95 Media is not picked up from input tray ............................................................... 95 Media is not coming out correctly ...................................................................... 95 Pages are skewing ............................................................................................. 95 Multiple pages are being picked up ................................................................... 95 Troubleshooting installation issues ..................................................................................................... 96 Problems printing an alignment page ................................................................................. 96 Problems installing software ............................................................................................... 96 Verify the computer requirements ...................................................................... 96 Verify installation preliminaries .......................................................................... 96 Reinstall the printer software ............................................................................. 96 Clearing jams ....................................................................................................................................... 97 Tips for avoiding paper jams ............................................................................................... 99 Resolving photo printing problems .................................................................................................... 100 Resolving borderless printing problems ............................................................................................ 101 Resolving banner printing problems .................................................................................................. 102 Resolving automatic two-sided printing problems ............................................................................. 103 7 Printer lights reference Understanding the printer lights ........................................................................................................ 105 8 HP supplies and accessories Ordering printing supplies through the Toolbox ................................................................................ 110 Accessories ....................................................................................................................................... 111 Automatic two-sided printing accessory ........................................................................... 111 Parallel cable .................................................................................................................... 111 USB cable ..................................................................................................................... .... 111 Supplies ............................................................................................................................................. 112 Print cartridges .................................................................................................................. 112 HP media .......................................................................................................................... 112 9 Customer support and warranty Obtaining electronic support .............................................................................................................. 114 HP Instant Support ............................................................................................................................ 115 HP Telephone Support ...................................................................................................................... 116 Before you call .................................................................................................................. 116 Telephone support numbers ............................................................................................. 116 Hewlett-Packard Limited Warranty Statement .................................................................................. 118 10 Printer specifications and Declaration of Conformity Printer specifications ......................................................................................................................... 120 Declaration of Conformity .................................................................................................................. 123 11 Regulatory information FCC statement ................................................................................................................................... 125 ENWWvii
Notice to Users in Korea ................................................................................................... 125 Miscellaneous regulatory information ................................................................................................ 127 RoHS notices (China only) ............................................................................................... 127 Toxic and hazardous substance table ............................................................. 127 LEDs classification ............................................................................................................ 127 Regulatory model number ................................................................................................ 127 Environmental product stewardship program .................................................................................... 128 Paper Use ......................................................................................................................... 128 Plastics .............................................................................................................................. 128 Recycling program ............................................................................................................ 128 HP inkjet supplies recycling program ............................................................................... 128 Materials handling ............................................................................................................. 128 Energy consumption - Energy Star ................................................................................... 128 Energy consumption - Federal Energy Management Program ........................................ 129 Disposal of Waste Equipment by Users in Private Households in the European Union .................. 130 Index .................................................................................................................................................................. 131 viiiENWW