HP Officejet K7100 User Manual

Resolving borderless printing problems
●Check the print settings
1.Open the printer driver (see 
Printing a document on page 49).
2.On the Features tab (Windows) or the Paper Type/Quality panel (Macintosh), check the
following settings:
●Verify that the paper size specified in the driver matches the size of the paper loaded in the
input tray.
●Select the appropriate paper type.
Streaks appear in a light portion of a printout
If streaks appear in a light portion approximately 63.6 mm (2.5 inches) from one...

Resolving banner printing problems
●Make sure the paper is loaded correctly
◦Unfold and refold the paper when several sheets feed into the printer at once.
◦Make sure the unattached edge of the banner paper stack is on top and facing the printer.
◦Verify that the correct paper for banner printing is used.
Check the print settings
1.Open the printer driver (see 
Printing a document on page 49).
2.On the Features tab (Windows) or the Paper Type/Quality panel (Macintosh), check the
following settings:
●Make...

Resolving automatic two-sided printing problems
NOTE:You can print on both sides manually for unsupported media types. See Performing manual
duplexing on page 66.
●Paper jam occurs inside the duplex unit
See 
Clearing jams on page 97 for instructions.
●Option for printing on both sides cannot be selected
◦Make sure the duplex unit is installed on the printer. Right-click the printer icon. Select
Properties. From the Device Settings tab, select Duplex Unit. Verify that the duplex unit
is installed.
◦Make...

7 Printer lights reference
The printer lights indicate printer status and are useful for diagnosing printing problems. This section
contains information about the printer lights, what they indicate, and what action to take if necessary.
1Right print cartridge light (photo, black, or gray print cartridge)
2Left print cartridge light (tri-color print cartridge)
3Cancel button
4Resume button and light
5Power button and light
NOTE:You can also find printer light descriptions on the printer diagnostics page....

Understanding the printer lights
Printer light indicationExplanation and recommended action
Left and right print cartridge lights.The left print cartridge light indicates tri-color print cartridge
status; the right print cartridge light indicates photo or black print
cartridge status.
The print cartridge lights can be on or blinking in combination
with the Power light and Resume light behaviors listed in this
table.
●On: Print cartridge is low on ink or out of ink. Replace the
print cartridge soon. See...

Printer light indicationExplanation and recommended action
Power light on, Resume light blinks.Check for one of the following conditions:
●Printer is waiting for special media to dry. Press the
Resume button if you do not want to wait. You can change
the dry time in the printer driver. See 
Ink is smearingon page 91.
●Printer is out of paper. Load paper and press the Resume
button to continue the print job.
●There is a media/banner size mismatch. Make sure the
media/banner size selected in the printer...

Printer light indicationExplanation and recommended action
Power and Resume lights on.Check for one of the following conditions:
●Make sure the top cover is closed.
●Make sure the rear access panel or duplex unit is correctly
installed and locked into place.
Left print cartridge light on, Power light on.Tri-color print cartridge is low on ink or out of ink.
●Reinstall or replace the print cartridge. See 
Inserting theprint cartridges on page 20.
●You can still print with one print cartridge. See...

Printer light indicationExplanation and recommended action
108 Chapter 7   Printer lights reference ENWW
 

8 HP supplies and accessories
You can order printing supplies using the Toolbox. This section contains the following information:
●
Ordering printing supplies through the Toolbox
●
Accessories
●
Supplies
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Ordering printing supplies through the Toolbox
The Toolbox lets you order print cartridges directly from your computer. There are three
requirements to use this feature:
●The Toolbox must be installed on your computer (supported on Windows only).
●The printer must be connected to your computer using either a USB cable or a parallel cable.
●You must have Internet access.
To order directly through the Toolbox:
1.Click Start, point to Programs, point to HP Officejet K7100 series, and then click HP...