HP Officejet 6500A e All in One E710 User Manual

Solve network problems
General network troubleshooting
• If you are unable to install the HP software, verify that:
◦All cable connections to the computer and the printer are secure.
◦The network is operational and the network hub is turned on.
◦All applications, including virus protection programs, spyware protection
programs, and firewalls, are closed or disabled for computers running
Windows.
◦Make sure the printer is installed on the same subnet as the computers that use
the printer.
◦If the...

Understand the Printer Status Report
Use the Printer Status Report to:
• View current printer information and ink cartridge status
• Help troubleshoot problems
The Printer Status Report also contains a log of recent events.
If you need to call HP, it is often useful to print the Printer Status Report before calling.
Printer Status Report
Chapter 8
158 Solve a problem
 

1. Printer Information: Shows printer information (such as the printer name, model
number, serial number, and firmware version number), as well as usage
information. printed from the tray.
2. Ink Delivery System Information: Shows information about the ink cartridges,
such as the estimated ink levels.
NOTE:Ink level alerts and indicators provide estimates for planning purposes
only. When you receive a low-ink alert, consider having a replacement cartridge
available to avoid possible printing delays. You...

1. General Information: Shows information about the current status and active
connection type of the network, and other information, such as the URL of the
embedded Web server.
2. 802.3 Wired: Shows information about the active wired network connection, such
as the IP address, subnet mask, default gateway, as well as the hardware address
of the printer.
3. 802.11 Wireless (some models): Shows information about your wireless network
connection, such as the hostname, IP address, subnet mask, default...

To print the network configuration page from the printer control panel
From the Home screen, touch right arrow 
, and then select Setup. Touch Reports,
and then select Network Configuration Page.
Clear jams
Occasionally, media becomes jammed during a job. Try the following remedies to
reduce jams.
• Make sure that you are printing with media that meets specifications. For more
information, see 
Media specifications.
• Make sure that you are printing with media that is not wrinkled, folded, or damaged.
•...

Push the left end of the rear access panel and slide to the right, and then pull the
duplexer towards you.
212
1
CAUTION:Trying to clear a paper jam from the front of the printer can
damage the print mechanism. Always access and clear paper jams through the
duplexer.
2.Gently pull the paper out of the rollers.
CAUTION:If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside
the printer. If you do not remove all the...

2.Gently pull the paper out of the rollers.
CAUTION:If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside
the printer. If you do not remove all the pieces of paper from the printer, more
paper jams are likely to occur.
3.Close the cover of the ADF.
Avoid paper jams
To help avoid paper jams, follow these guidelines.
• Remove printed papers from the output tray frequently.
• Prevent curled or wrinkled paper by...

A Technical information
This section contains the following topics:
•
Warranty information
•
Printer specifications
•
Regulatory information
•
Environmental product stewardship program
•
Third-party licenses
Warranty information
This section contains the following topics:
•
Hewlett-Packard limited warranty statement
•
Ink cartridge warranty information
164 Technical information
 

Hewlett-Packard limited warranty statement
A.  Extent of limited warranty
    1.  Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects 
in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the 
customer.
    2.  For software products, HP’s limited warranty applies only to a failure to execute programming instructions. HP does not 
warrant that the operation of any product will be...

Ink cartridge warranty information
The HP cartridge warranty is applicable when the product is used in its designated HP printing
device. This warranty does not cover HP ink products that have been refilled, remanufactured,
refurbished, misused, or tampered with.
During the warranty period the product is covered as long as the HP ink is not depleted and the
end of warranty date has not been reached. The end of warranty date, in YYYY/MM format, may
be found on the product as indicated:
Appendix A
166...