HP LaserJet Pro CM1415fnw User Manual
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Use fax on a VoIP service ............................................................................................... 150 Fax memory ..................................................................................................................... 1 5 0 Send a fax .................................................................................................................... .... 150 Receive a fax ................................................................................................................. .. 156 Solve fax problems ............................................................................................................ ............... 158 Fax troubleshooting checklist .......................................................................................... 158 Fax error messages ........................................................................................................ 16 0 Troubleshoot fax codes and trace reports ....................................................................... 165 Fax logs and reports ........................................................................................................ 1 66 Change error correction and fax speed ........................................................................... 167 Solve problems sending faxes ......................................................................................... 168 Solve problems receiving faxes ....................................................................................... 174 Solve general fax problems ............................................................................................ 180 Regulatory information and warranties ......................................................................................... .... 182 12 Manage and maintain the product ........................................................................................... ................ 183 Print information pages ....................................................................................................... ............. 184 Use the HP ToolboxFX software ................................................................................................. ..... 185 View the HP ToolboxFX ................................................................................................... 185 Status ........................................................................................................................ ....... 185 Fax ........................................................................................................................... ........ 186 Help .......................................................................................................................... ....... 188 System Settings ............................................................................................................... 189 Print Settings ................................................................................................................ ... 191 Network Settings .............................................................................................................. 191 Use the HP Embedded Web Server ................................................................................................ . 1 9 2 Open the HP Embedded Web Server .............................................................................. 192 Features ...................................................................................................................... ..... 192 Use HP Web Jetadmin software .................................................................................................. .... 193 Product security features ..................................................................................................... ............. 193 Assign a system password .............................................................................................. 193 Economy settings .............................................................................................................. ............... 194 Powersave modes ........................................................................................................... 194 Archive print ................................................................................................................. .... 194 Manage supplies and accessories ............................................................................................... .... 195 Print when a cartridge is at estimated end of life ............................................................. 195 Manage print cartridges ................................................................................................... 196 Replacement instructions ................................................................................................ 197 Clean the product ............................................................................................................. ................ 202 Clean the paper path ....................................................................................................... 20 2 Clean the scanner glass strip and platen ......................................................................... 202 Clean the document feeder pickup rollers and separation pad ....... ................................ 203 Clean the touch screen .................................................................................................... 204 ENWW ix
Product updates ............................................................................................................................... 205 13 Solve problems ............................................................................................................ ............................. 207 Self help ..................................................................................................................... ...................... 208 Problem-solving checklist ..................................................................................................... ............ 209 Step 1: Check that the product power is on ..................................................................... 209 Step 2: Check the control panel for error messages ....................................................... 209 Step 3: Test print functionality ......................................................................................... 209 Step 4: Test copy functionality ......................................................................................... 210 Step 5: Test the fax sending functionality ........................................................................ 210 Step 6: Test the fax receiving functionality ...................................................................... 210 Step 7: Try sending a print job from a computer .............................................................. 210 Step 8: Test the walk-up USB printing functionality ......................................................... 210 Factors that affect product performance ....................................................................................... ... 211 Restore the factory-set defaults ............................................................................................. ......... 211 Interpret control-panel messages .............................................................................................. ....... 212 Control panel message types .......................................................................................... 212 Control panel messages .................................................................................................. 212 Paper feeds incorrectly or becomes jammed ................................................................................... 2 22 The product does not pick up paper ................................................................................ 222 The product picks up multiple sheets of paper ................................................................ 222 Prevent paper jams .......................................................................................................... 2 22 Clear jams .................................................................................................................... .... 223 Improve print quality ......................................................................................................... ................ 230 Use the correct paper type setting in the printer driver .................................................... 230 Adjust color settings in the printer driver .......................................................................... 231 Use paper that meets HP specifications .......................................................................... 233 Print a cleaning page ....................................................................................................... 2 33 Calibrate the product to align the colors .......................................................................... 233 Check the print cartridges ................................................................................................ 234 Use the printer driver that best meets your printing needs .............................................. 236 Improve print quality for copies ........................................................................................ 237 The product does not print or it prints slowly ................................................................................ .... 238 The product does not print ............................................................................................... 238 The product prints slowly ................................................................................................. 239 Solve walk-up USB printing problems ........................................................................................... ... 240 The USB Flash Drive menu does not open when you insert the USB accessory ........... 240 The file does not print from the USB storage accessory ................................................. 240 The file that you want to print is not listed in the USB Flash Drive menu . ....................... 240 Solve connectivity problems ............................................................................................................ 241 Solve direct-connect problems ........................................................................................ 241 Solve network problems .................................................................................................. 241 Solve wireless network problems ............................................................................................... ...... 243 x ENWW
Wireless connectivity checklist ........................................................................................ 243 The control panel displays the message: The wireless feature on this product has been turned off .......................................................................................................................... 244 The product does not print after the wireless configuration completes ............................ 244 The product does not print, and the computer has a third-party firewall installed .. ......... 244 The wireless connection does not work after moving the wireless router or product ...... 244 Cannot connect more computers to the wireless product ................................................ 245 The wireless product loses communication when connected to a VPN .......................... 245 The network does not appear in the wireless networks list ............................................. 245 The wireless network is not functioning ........................................................................... 246 Product software problems ..................................................................................................... .......... 247 Solve common Mac problems ..................................................................................................... ..... 248 The printer driver is not listed in the Print & Fax list ........................................................ 248 The product name does not appear in the product list in the Print & Fax list .................. 248 The printer driver does not automatically set up the selected product in the Print & Fax list .......................................................................................................................... .......... 248 A print job was not sent to the product that you wanted .................................................. 248 When connected with a USB cable, the product does not appear in the Print & Fax list after the driver is selected. ............................................................................................... 2 49 You are using a generic printer driver when using a USB connection ............................. 249 Appendix A Supplies and accessories .......................................................................................... .............. 251 Order parts, accessories, and supplies ........................................................................................ .... 252 Part numbers .................................................................................................................. .................. 252 Print cartridges .............................................................................................................. ... 252 Cables and interfaces ...................................................................................................... 25 2 Appendix B Service and support ............................................................................................... .................. 253 Hewlett-Packard limited warranty statement .................................................................................... 254 HPs Premium Protection Warranty: LaserJet print cartridge limited warranty statement ................ 255 Data stored on the print cartridge ............................................................................................ ......... 256 End User License Agreement .................................................................................................... ...... 257 OpenSSL ....................................................................................................................... ................... 259 Customer support .............................................................................................................. ............... 260 Repack the product ............................................................................................................ .............. 261 Appendix C Product specifications ............................................................................................ ................. 263 Physical specifications ....................................................................................................... .............. 264 Power consumption, electrical specifications, and acoustic emissions ............................................ 264 Environmental specifications .................................................................................................. .......... 264 Appendix D Regulatory information ............................................................................................ ................ 265 FCC regulations ............................................................................................................... ................ 266 ENWW xi
Environmental product stewardship program ................................................................................... 266 Protecting the environment .............................................................................................. 266 Ozone production ............................................................................................................ 2 66 Power consumption ......................................................................................................... 266 Paper use ..................................................................................................................... ... 267 Plastics ...................................................................................................................... ...... 267 HP LaserJet print supplies ............................................................................................... 267 Return and recycling instructions ..................................................................................... 267 Paper ......................................................................................................................... ...... 268 Material restrictions ......................................................................................................... . 268 Disposal of waste equipment by users in private households in the European Union .... 269 Chemical substances ....................................................................................................... 269 Material Safety Data Sheet (MSDS) ................................................................................ 269 For more information ....................................................................................................... 26 9 Declaration of Conformity ..................................................................................................... ............ 270 Declaration of Conformity (wireless models) ................................................................................... . 272 Safety statements ............................................................................................................. ................ 274 Laser safety .................................................................................................................. ... 274 Canadian DOC regulations .............................................................................................. 274 VCCI statement (Japan) .................................................................................................. 274 Power cord instructions ................................................................................................... 274 Power cord statement (Japan) ......................................................................................... 274 EMC statement (Korea) ................................................................................................... 275 Laser statement for Finland ............................................................................................. 275 GS statement (Germany) ................................................................................................. 275 Substances Table (China) ............................................................................................... 276 Restriction on Hazardous Substances statement (Turkey) ............................................. 276 Additional statements for telecom (fax) products ............................................................................. 277 EU Statement for Telecom Operation .............................................................................. 277 New Zealand Telecom Statements .................................................................................. 277 Additional FCC statement for telecom products (US) ...................................................... 277 Telephone Consumer Protection Act (US) ...................................................................... 278 Industry Canada CS-03 requirements ............................................................................. 278 Additional statements for wireless products ................................................................................... .. 280 FCC compliance statement—United States .................................................................... 280 Australia statement .......................................................................................................... 280 Brazil ANATEL statement ................................................................................................ 280 Canadian statements ....................................................................................................... 280 European Union regulatory notice ................................................................................... 280 Notice for use in France ................................................................................................... 28 1 Notice for use in Russia ................................................................................................... 28 1 Korean statement ............................................................................................................ 2 81 Taiwan statement ............................................................................................................ 2 81 xii ENWW
Index ................................................................................................................................................................. 283 ENWW xiii
1 Product basics ●Product comparison ● Environmental features ● Accessibility features ● Product views ENWW 1
Product comparison The product is available in the following configurations. HP LaserJet Pro CM1415fn MFP CE861AHP LaserJet Pro CM1415fnw MFP CE862A ●Prints at speeds up to 12 pages per minute (ppm) monochrome and 8 ppm color. ● Supports PCL 6, PCL 5, and HP postscript level 3 emulation printer drivers ● Tray 1 holds up to 150 sheets of paper or up to 10 envelopes. ● The output bin holds up to 125 sheets of paper. ● Color touch screen display ● Manual two-sided printing ● Hi-Speed USB 2.0 port ● 10/100 Base-T network port ● USB port for walk-up document printing, viewing and printing photos, and scanning to a USB flash drive ● V.34 fax ● Two RJ-11 fax phone line ports ● 128-MB random-access memory (RAM) ● 35-page document feeder that supports page sizes up to 356 mm (14 in) in length and from 102 to 215 mm (4 to 8.5 in) in width. ● Flatbed scanner supports page sizes up to 297 mm (11.7 in) in length and up to 215 mm (8.5 in) in width. ● Copies in black at up to 12 ppm and in color at up to 8 ppm ● Copy resolution is 300 dots per inch (dpi) ● Scans in color or black with resolution up to 1200 dpi HP LaserJet Pro CM1415fn MFP, plus: ● 802.11b/g/n embedded wireless networking 2 Chapter 1 Product basics ENWW
Environmental features Manual duplex printingSave paper by using the manual duplex printing option. Print multiple pages per sheetSave paper by printing two or more pages of a document side-by-side on one sheet of paper. Access this feature through the printer driver. Copies multiple pages per sheetSave paper by copying two or four pages of an original document side-by-side on one sheet of paper. RecyclingReduce waste by using recycled paper. Recycle print cartridges by using the HP return process. Energy savings Save energy by initiating PowerSave mode for the product. ENWW Environmental features 3
Accessibility features The product includes several features that aid users with accessibility issues. ●Online user guide that is compatible with text screen-readers. ● Print cartridges can be installed and removed by using one hand. ● All doors and covers can be opened by using one hand. 4 Chapter 1 Product basics ENWW