HP LaserJet P3005d User Manual

							
Clear jams
When clearing jams, be very careful not to tear the media. If a small piece of media remains in the device,
it could cause additional jams.
The SHOW ME HOW  control-panel menu includes a page that shows how to clear jams. See 
Show Me
How menu.
Clear jams from  the input-tray areas
NOTETo remove media from the tray 1 area, slowly pull the media out of the device. For all
other trays, complete the following procedure.
1. Slide the tray out of the device, and re move any damaged paper from the tray.
2.If the edge of the paper is visible in the feed ar ea, slowly pull the paper down and out of the device.
If the paper is not visible,  look in the top cover area.
NOTEDo not force the pa per if it will not move easily. If  the paper is stuck in a tray, try
removing it through the tray above (if applicable) or through the top-cover area.
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3.Before replacing the tray, make sure the paper is fl at in the tray at all four corners and below the
tabs on the guides.
4. Open and close the top cover to clear the jam message.
If a jam message persists, there is still media in  the device. Look for media in other locations.
Clear jams from the print-cartridge area
1.Open the top cover and remove the print cartridge.
CAUTION To prevent damage to the print cartridge, do not expose it to light for more than
a few minutes.
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2.Slowly pull the media out of the device. Be careful to not tear the media.
CAUTION Avoid spilling loose toner. Use a dry, lint-fr ee cloth, to clean any toner that might
have fallen into the device. If  loose toner falls into the device, it might cause temporary
problems with print quality. Loose toner should  clear from the paper path after a few pages
are printed. If toner gets on yo ur clothing, wipe it off with a dry cloth and wash clothing in
cold water. (Hot water  sets toner into fabric.)
3.Replace the print cartridge, and then close the top cover.
If a jam message persists, there is still media in the device. Look for media in other locations.
Clear jams from the output-bin areas
NOTE If media is jammed in the top ou tput area, but most of the media is still inside the device,
it is best to remove it through the rear door.
1. Open the rear door.
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2.Slightly lift up the rear door, and then, on the inside of the door, lift up on the middle portion of the
black assembly to release the clips. Let the rear door drop completely open.
3.Grasp both sides of the media, and slowly pull th e media out of the device. (There might be loose
toner on the media.  Be careful not to spill it on  yourself or into the device.)
NOTEIf media is difficult to remove, try openi ng the top cover and removing the print
cartridge to release pressure on the media.
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4.Close the rear door. (The clips automatically return to their original positions when the rear door is
closed.)
5.Open and close the top cover to clear the jam message.
If a jam message persists, there is still media in the device. Look for media in other locations.
Clear jams from th e optional duplexer
1.Remove tray 2 from the device.
2.Push the green button on the top right front of  the tray 2 opening to access the duplex paper path.
ENWW Clear jams 133
 
						

							
3.Reach in and pull out the jammed paper.
4.Push the bottom of the duplex access plate back up until it clicks into place on both sides (both
sides need to be engaged).
5.Reinstall tray 2.
Solve repeated jams
If jams occur frequently, try the following actions:
●Check all the jam locations. A piece of media might be stuck somewhere in the device.
● Check that media is correctly loaded in the trays, that the trays are correctly adjusted for the loaded
media size, and that the 
trays are not overfilled.
● Check that all trays and paper-handling accessories 
are completely inserted into the device. (If a
tray is open during a print job, a jam might occur.)
● Check that all covers and doors are closed. (If a co
ver or door is open during a print job, a jam
might occur.)
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●Try printing to a different output bin.
● The sheets might be sticking together. Try bending the stack to separate each sheet. Do not fan
the stack.
● If you are printing from tray 1, try fe
eding fewer sheets of media at a time.
● If you are printing small sizes (such as index card
s), make sure that the media is oriented correctly
in the tray.
● Turn over the media stack in the tray. Also, try rotating the stack 180°.
● Try rotating media to feed through the device from a different orientation.
● Check the media quality. Do 
not use damaged or irregular media.
● Use only media that meets HP specifications. See 
Media considerations
.
● Do not use media that has already been used in a device or copier. Do not print on both sides of
envelopes, transparencies, vellum, or labels.
● Do not use media with staples or media that has
 had the staple removed. Staples can damage the
device and can void warranty.
● Make sure that the power supplied to the device is steady and meets device specifications. See
Specifications
.
● Clean the device. See 
Clean the device
.
● Contact an HP-authorized service or support provid
er to perform routine device maintenance. See
the support flyer that was incl uded with the device, or see 
www.hp.com/support/LJP3005.
ENWW Clear jams 135
 
						

							
Solve print-quality problems
This section helps you define print-quality problems and what to do to correct them. Often print- quality
problems can be handled easily by making sure that  the device is correctly maintained, using print media
that meets HP specifications, or running a cleaning page.
Print-quality problems  associated with media
Some print-quality problems arise fr om the use of inappropriate media.
● Use media that meets HP specifications. See 
Media considerations
.
● The surface of the media is too smooth. Us
e media that meets HP specifications. See 
Media
considerations.
● The moisture content is uneven, too high, or too lo
w. Use media from a different source or from an
unopened ream.
● Some areas of the media reject toner. Use medi
a from a different source or from an unopened
ream.
● The letterhead you are using is printed on rough me
dia. Use a smoother, xerographic media. If this
solves your problem, ask the supplier of your le tterhead to use media that meets the specifications
for this device. See 
Media considerations .
● The media is excessively rough. Use a smoother, xerographic media.
● The driver setting is incorrect. To change the media type setting, see 
Control print jobs
.
● The media that you are using is too heavy for the media type setting that you selected, and the
toner is not fusing to the media.
Print-quality problems associat
ed with the environment
If the device is operating in excessively humid or dr y conditions, verify that the printing environment is
within specifications. See the device getting star ted guide for operating-environment specifications.
Print-quality problems associated with jams
Make sure that all sheets are cleared from the paper path. See Jam recovery.
● If the device recently jammed, print two to three pages to clean the device.
● If the sheets do not pass through the fuser and cause image defects on subsequent documents,
print three pages to clean the device. If the prob
lem persists, print and process a cleaning page.
See 
Clean the device .
Image defect examples
Use the examples in this image-defect table  to determine which print-quality problem you are
experiencing, and then see the corresponding reference pages to troubleshoot. These examples identify
the most common print-quality problems. If you still  have problems after trying the suggested remedies,
contact HP Customer Support.
136 Chapter 7   Problem solving ENWW
 
						

							
See Light print (partial
page)
See Light print (entire
page)
See SpecksSee SpecksSee Dropouts
See DropoutsSee Dropouts
A
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B
B
B
BC
C
C
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Ca
a
a
a
ac
c
c
c
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b
b
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See LinesSee Gray backgroundSee Toner smear
See Loose tonerSee Repeat defects
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Sincerely,Mr. Scmehnjcj
See Repeat image
AaBbCcAaBbCc
AaBbCc
AaBbCc
AaBbCc AaBbCc
See Misformed
characters
See Page skew
See Curl or waveSee Wrinkles orcreasesSee Vertical white lines
A
A
A
A
AB
B B
B
B C
C C
C
Ca
a
a
a
ac
c
c
c
cb
b
b b
b
See Tire tracksSee White spots onblack
See Scattered lines  .See Blurred print .See Random image
repetition  (dark)
See Random image
repetition  (light)
ENWW Solve print-quality problems 137
 
						

							
NOTEThese examples depict letter-size medi a that has passed through the device.
Light print (partial page)
1.Make sure that the print ca rtridge is fully installed.
2. The toner level in the prin t cartridge might be low. Replace the print cartridge.
3. The media might not meet HP specifications (for  example, the media is too moist or too rough).
See 
Media considerations .
Light print (entire page)
1.Make sure that the print ca rtridge is fully installed.
2. Make sure that the  ECONOMODE setting is turned off at the control panel and in the device driver.
3. Open the  menu at the device control panel. Open the  PRINT QUALITY submenu and increase
the  TONER DENSITY  setting. See 
Print Quality submenu .
4. Try using a different type of media.
5. The print cartridge might be almost empty. Replace the print cartridge.
Specks
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