HP LaserJet Enterprise P3015d User Manual
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HP LaserJet P3010 Series Printers User Guide Product use Product management Product maintenance Problem solving Additional product information: www.hp.com/support/ljp3010series
Copyright and License © 2009 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Part number: CE524-90910 Edition 1, 4/2009 Trademark Credits Adobe ®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Intel® Core™ is a trademark of Intel Corporation in the U.S. and other countries. Java™ is a US trademark of Sun Microsystems, Inc. Microsoft®, Windows®, and Windows®XP are U.S. registered trademarks of Microsoft Corporation. Windows Vista® is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. UNIX ® is a registered trademark of The Open Group. ENERGY STAR and the ENERGY STAR mark are registered U.S. marks.
Table of contents 1 Product basicsConventions used in this guide ................................................................................................ ............ 2 Product comparison ............................................................................................................ ................. 3 Environmental features ........................................................................................................ ................ 5 Product features .............................................................................................................. ..................... 6 Product views ................................................................................................................. ...................... 8 Front view .................................................................................................................... ........ 8 Rear view ..................................................................................................................... ........ 9 2 Control panel Control-panel layout .......................................................................................................... ................. 12 Use the control-panel menus ................................................................................................... .......... 14 Use the menus ................................................................................................................. .. 14 Show Me How menu .............................................................................................................. ............ 15 Retrieve job menu ............................................................................................................. ................. 16 Information menu .............................................................................................................. ................. 18 Paper handling menu ........................................................................................................... .............. 19 Manage supplies menu .......................................................................................................... ............ 20 Configure device menu ...................................................................................................................... 21 Printing menu ................................................................................................................. .... 21 PCL sub-menu .................................................................................................. 22 Print Quality menu ............................................................................................................ . 23 System setup menu ........................................................................................................... 2 6 I/O menu ...................................................................................................................... ...... 30 Embedded Jetdirect and EIO Jetdirect menus .......................................... 30 Resets menu ................................................................................................................... ... 36 Diagnostics menu .............................................................................................................. ................. 38 Service menu .................................................................................................................. ................... 39 3 Software for Windows Supported operating systems for Windows ....................................................................................... . 42 Supported printer drivers for Windows ......................................................................................... ...... 43 HP Universal Print Driver (UPD) ............................................................................................... ......... 44 UPD installation modes ..................................................................................................... 44 ENWW iii
Select the correct printer driver for Windows ..................................................................................... 45 Priority for print settings ................................................................................................... ................... 46 Change printer-driver settings for Windows .................................................................................... ... 47 Remove software for Windows ................................................................................................... ........ 48 Supported utilities for Windows ............................................................................................... ........... 49 HP Web Jetadmin .............................................................................................................. 49 Embedded Web server ...................................................................................................... 49 HP Easy Printer Care ........................................................................................................ 5 0 Software for other operating systems .......................................................................................... ....... 51 4 Use the product with Macintosh Software for Macintosh ....................................................................................................................... 54 Supported operating systems for Macintosh ..................................................................... 54 Supported printer drivers for Macintosh ............................................................................. 54 Remove software from Macintosh operating systems ....................................................... 54 Priority for print settings for Macintosh .............................................................................. 54 Change printer-driver settings for Macintosh ..................................................................... 56 Software for Macintosh computers .................................................................................... 57HP Printer Utility ................................................................................................ 57Open the HP Printer Utility ............................................................... 57 HP Printer Utility features ................................................................. 58 Supported utilities for Macintosh ........................................................................................ 58 Embedded Web server ..................................................................................... 58 Use features in the Macintosh printer driver .................................................................................. ..... 59 Create and use printing presets in Macintosh ................................................................... 59 Resize documents or print on a custom paper size ........................................................... 59 Print a cover page ............................................................................................................ .. 59 Use watermarks ................................................................................................................. 60 Print multiple pages on one sheet of paper in Macintosh .................................................. 60 Print on both sides of the page (duplex printing) ............................................................... 61 Store jobs .................................................................................................................... ....... 61 Use the Services menu ...................................................................................................... 62 5 Connectivity USB connection ................................................................................................................ .................. 64 Network configuration ......................................................................................................... ................ 65 Supported network protocols ............................................................................................. 65 Configure the network product ........................................................................................... 67 View or change network settings ...................................................................... 67 Set or change the network password ................................................................ 67 Manually configure IPv4 TCP/IP parameters from the control panel ... ............. 68 Manually configure IPv6 TCP/IP parameters from the control panel ... ............. 69 Disable network protocols (optional) ................................................................. 70 iv ENWW
Disable IPX/SPX, AppleTalk, or DLC/LLC ........................................ 70 Link speed and duplex settings ......................................................................... 71 6 Paper and print media Understand paper and print media use .......................................................................................... .... 74 Supported paper and print media sizes ......................................................................................... ..... 75 Custom paper sizes ............................................................................................................ ................ 77 Supported paper and print media types ......................................................................................... .... 78 Tray and bin capacity ......................................................................................................... ................ 79 Special paper or print media guidelines ....................................................................................... ...... 80 Load trays .................................................................................................................... ....................... 81 Paper orientation for loading trays ..................................................................................... 81 Load Tray 1 .................................................................................................................. ..... 82 Load Tray 2 or an optional 500-sheet tr ay ......................................................................... 84 Configure trays ................................................................................................................................... 87 Configure a tray when loading paper ................................................................................. 87 Configure a tray to match print job settings ....................................................................... 87 Configure a tray by using the Paper Handling menu ......................................................... 87 Select the paper by source, type, or size ........................................................................... 88Source ............................................................................................................... 88 Type and size .................................................................................................... 88 Use paper output options ..................................................................................................... ............. 89 Print to the top (standard) output bin ................................................................................. 89 Print to the rear output bin ................................................................................................. 89 7 Use product features Economy settings .............................................................................................................. ................. 92 EconoMode ..................................................................................................................... ... 92 Sleep delay ................................................................................................................... ..... 93 Set sleep delay .................................................................................................. 93 Disable or enable sleep mode ........................................................................... 93 Wake time ..................................................................................................................... ..... 94 Set the real-time clock ....................................................................................... 94 Set the wake time .............................................................................................. 94 Use job-storage features ...................................................................................................... .............. 96 Create a stored job ........................................................................................................... . 96 Print a stored job ............................................................................................................ .... 96 Delete a stored job ........................................................................................................... .. 97 Walk-up USB printing .......................................................................................................... ............... 98 8 Print tasks Cancel a print job ............................................................................................................ ................. 100 Stop the current print job from the control panel .............................................................. 100 ENWW v
Stop the current print job from the software program ...................................................... 100 Use features in the Windows printer driver .................................................................................... .. 101 Open the printer driver ..................................................................................................... 1 01 Use printing shortcuts ...................................................................................................... 1 01 Set paper and quality options .......................................................................................... 102 Set document effects ....................................................................................................... 10 2 Set document finishing options ........................................................................................ 103 Set job storage options .................................................................................................... 10 4 Obtain support and product-status information ................................................................ 104 Set advanced printing options ......................................................................................... 105 9 Manage and maintain the product Print the information and show-me-how pages ................................................................................ 108 Use the HP Easy Printer Care software ......................................................................................... .. 110 Open the HP Easy Printer Care software ........................................................................ 110 HP Easy Printer Care software sections .......................................................................... 111 Use the embedded Web server ................................................................................................... ..... 113 Open the embedded Web server by using a network connection ................................... 113 Embedded Web server sections ...................................................................................... 114 Use HP Web Jetadmin software .................................................................................................. .... 116 Use security features ......................................................................................................... ............... 117 IP Security ................................................................................................................... .... 117 Secure the embedded Web server .................................................................................. 117 Secure Disk Erase ........................................................................................................... 1 17 Data affected ................................................................................................... 118 Additional Information ..................................................................................... 118 HP Encrypted High Performance hard disks ................................................................... 118 Hardware integration pocket ............................................................................................ 118 Secure stored jobs ........................................................................................................... 118 Lock the control panel menus .......................................................................................... 119 Lock the formatter ............................................................................................................ 120 Manage supplies ............................................................................................................... ............... 121 Print-cartridge storage ..................................................................................................... 1 21 HP policy on non-HP print cartridges ............................................................................... 121 HP fraud hotline and Web site ......................................................................................... 121 Supplies life ................................................................................................................. .... 121 Replace supplies and parts .................................................................................................... .......... 122 Supply replacement guidelines ........................................................................................ 122 Change the print cartridge ............................................................................................... 122 Install memory, internal USB devices, and external I/O cards ......................................................... 126 Overview ...................................................................................................................... .... 126 Install memory ................................................................................................................ . 126 Install product memory .................................................................................... 126 vi ENWW
Check DIMM installation .................................................................................................. 130 Save resources (permanent resources) ......................................................................... 130 Enable memory for Windows ........................................................................................... 131 Install internal USB devices ............................................................................................. 132 Install EIO cards .............................................................................................................. 135 Clean the product ............................................................................................................. ................ 137 Clean the exterior ............................................................................................................ 137 Clean the paper path ....................................................................................................... 13 7 Upgrade the firmware .......................................................................................................... ............. 138 Determine the current firmware version ........................................................................... 138 Download new firmware from the HP Web site ............................................................... 138 Transfer the new firmware to the product ........................................................................ 138 Use the flash executable file to update the firmware ...................................... 138 Use FTP to upload the firmware through a browser ....................................... 139 Use FTP to upgrade the firmware on a network connection ........................... 139 Use HP Web Jetadmin to upgrade the firmware ............................................. 140 Use Microsoft Windows commands to upgrade the firmware ......................... 140 Upgrade the HP Jetdirect firmware .................................................................................. 140 10 Solve problems Solve general problems ........................................................................................................ ............ 144 Troubleshooting checklist ................................................................................................ 144 Factors that affect product performance .......................................................................... 145 Restore factory settings ...................................................................................................... .............. 146 Interpret control-panel messages .............................................................................................. ....... 147 Control-panel message types .......................................................................................... 147 Control-panel messages .................................................................................................. 147 Jams .......................................................................................................................... ....................... 162 Common causes of jams ................................................................................................. 162 Clear jams .................................................................................................................... .... 163 Clear jams from Tray 1 .................................................................................... 163 Clear jams from Tray 2 or an optional 500-sheet tray ..................................... 164 Clear jams from the top cover ......................................................................... 167 Clear jams from the rear door and the fuser area ........................................... 169 Clear jams from the duplexer .......................................................................... 172 Jam recovery .................................................................................................................. . 176 Paper-handling problems ....................................................................................................... .......... 177 Product feeds multiple sheets .......................................................................................... 177 Product feeds incorrect page size ................................................................................... 177 Product pulls from incorrect tray ...................................................................................... 178 Paper does not feed automatically .................................................................................. 178 Paper does not feed from Tray 2, 3, or 4 ......................................................................... 179 Transparencies or glossy paper will not feed .................................................................. 179 ENWW vii
Envelopes jam or will not feed in the product .................................................................. 180 Output is curled or wrinkled ............................................................................................. 180 Product does not duplex or duplexes incorrectly ............................................................. 181 Solve print-quality problems .................................................................................................. ........... 182 Print-quality problems associated with paper .................................................................. 182 Print-quality problems associated with the environment .................................................. 182 Print-quality problems associated with jams .................................................................... 182 Image defect examples .................................................................................................... 183 Repetitive defects ruler .................................................................................................... 1 88 Solve performance problems .................................................................................................... ....... 189 Solve connectivity problems ................................................................................................... .......... 190 Solve direct-connect problems ........................................................................................ 190 Solve network problems .................................................................................................. 190 Solve walk-up USB printing problems ........................................................................................... ... 191 Product software problems ..................................................................................................... .......... 193 Solve common Windows problems ................................................................................................ . 194 Solve common Macintosh problems ............................................................................................... . 195 Appendix A Supplies and accessories Order parts, accessories, and supplies ........................................................................................ .... 200 Part numbers .................................................................................................................. .................. 201 Paper-handling accessories ............................................................................................ 201 Print cartridges .............................................................................................................. ... 201 Memory ........................................................................................................................ .... 201 Cables and interfaces ...................................................................................................... 20 2 Appendix B Service and support Hewlett-Packard limited warranty statement .................................................................................... 204 HPs Premium Protection Warranty: LaserJet print cartridge limited warranty statement ................ 205 End User License Agreement .................................................................................................... ...... 206 Customer self-repair warranty service ......................................................................................... ..... 208 Customer support .............................................................................................................. ............... 209 Repack the product ............................................................................................................ .............. 210 Service information form ...................................................................................................... ............ 211 Appendix C Specifications Physical specifications ....................................................................................................... .............. 214 Power consumption, electrical specifications, and acoustic emissions ............................................ 214 Operating environment ......................................................................................................... ............ 214 Appendix D Regulatory information FCC regulations ............................................................................................................... ................ 216 Environmental product stewardship program ................................................................................... 2 17 viii ENWW