HP LaserJet 9050 User Manual

							ENWWSolving common printer issues139
Printer draws paper from 
the wrong tray.●Be sure your program is selecting the correct paper size or type.
●Make sure that the driver for your program is correctly installed, 
configured, and capable of requesting the appropriate paper size 
and type.
●The size of paper requested is no t loaded in the tray selected. The 
printer draws paper from the next default tray that contains the 
correct size. Load the correct paper in the tray and make sure the 
tray is adjusted correctly. Load the tray with enough paper to 
complete the print job.  To always print from the requested tray, set 
USE REQUESTED TRAY  to EXCLUSIVELY .
●If you selected Tray 2, 3, or optional Tray 4 and did not turn the 
printer off when installing it, the  printer does not recognize it and 
draws paper from the next default tray source. Turn the printer off, 
and then back on, and the printer will recognize the tray.
Printer interface problems. Print a configuration pa ge from the printer control panel to verify that 
the interface configurations shown on  the printout match those on the 
host computer (see  Configuration page).
Printer is paused. Press  S
TOP. Press  and  to select Resume, and then press  .
Printer is off or not 
connected to an active 
power source. Make sure that all power cables are firmly plugged in to both the printer 
components and an active power source. Make sure the printer is on.
Printer is ready, but not 
receiving data (the Data 
light does not blink). 
●Check for loose I/O cable connections at the printer and computer 
or network port.
●Try your I/O cable on a system that you know works.
●Check that the correct interface ca ble was selected and is securely 
connected to both the printer and th e computer. If the cable is not 
correctly configured, see the  HP LaserJet 9050/9040 Series 
Printer Getting Started Guide  for configuration information.
●If connected to a network, print a Jetdirect configuration page to 
check for interface or network problems (see  Configuration page).
Printer is usually slow to 
respond.
●Printer speed is highly dependent on how your software 
application is set up, which printer driver you are using, and how 
much traffic is on the network. See the getting started guide for 
configuration information.
●You might need to add more memory (see  Installing memory and 
fonts ).
Printer port problem. Check that your computer  port is configured and working properly. One 
way to check this is to connect another printer to that port on your 
computer and print from a program you know works.
Printer prints only part of a 
page or document. The connection has been broken during transmission. If you move the 
portable device during transmission, the connection can be broken. 
IRDA-compliant devices are designed to recover from temporary 
connection interruptions. You have up to 40 seconds to re-establish the 
connection (depending on the portable device being used).
Situation Solution
 
						

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Printer prints wrong fonts or 
for mats.●The font is not present in the printer and must be downloaded from 
your program, or the proper font  DIMM must be installed. Check 
your program to make sure the correct printer driver has been 
installed and configured. To veri fy that the font you want is 
available, print a PS or PCL font list (see  Information menu).
●Your software selected a substitute font for one that is not available 
in the printer. (See your soft ware program manual for more 
information about font selection.)
Printing stops in the middle 
of the job. 
●Check the control-panel display for an error message.
●If you are on a network, make sure the computer is correctly 
configured and that there is no t a network problem (see your 
network administrator).
●Check the line voltage to make sure that it is steady and within 
printer specifications. (See the HP support flyer or go
 to 
www.hp.com/support/lj9050_lj9040
.) Turn the printer off and 
then back on.
●Check the time-out setting in your network program. You might 
need to increase it.
●If you are trying to copy a file to the printer from the DOS prompt, 
use the copy command  COPY [filename] LPTn /B  printer 
port, such as LPT1 (where  n is the port number).
Note
To output the page, you might have to send a form feed command from 
the computer.
PS print job will not print. Check the configuration in the  PostScript tab of Windows. Check that  
Protocol  is set to AppleTalk and that  Binary Data is not selected.
Software is selecting the 
wrong port. Check your operating system port se
ttings to be sure the print job is 
being sent to the correct port (for example, LPT1).
The control panel and 
driver are not set to the 
same paper size. Make sure that the custom paper si
ze defined from the control panel 
and the custom paper size defined  in the driver are the same.
The file you are trying to 
print might not have the 
option to print on both sides 
of the paper turned on. Make sure that the option to print on both sides of the paper is 
configured in the driver.
Situation Solution
 
						

							ENWWSolving common printer issues141
The Macintosh computer is 
not communicating with the 
printer.●Make sure that READY appears on the printer control panel.
●Make sure that the correct printer driver is selected in the left half 
of the Chooser.  Then make sure that the correct printer name is 
selected (highlighted) on the right half of the  Chooser. An icon will 
appear next to the printer name after the driver has been set up 
and configured with the PPD.
●If the printer resides on a network with multiple zones, make sure 
the correct zone is selected in the  AppleTalk Zones box in the 
Chooser .
●Make sure the correct printer has been selected in the  Chooser by 
printing a configuration page (see  Configuration page). Make sure 
the name of the printer that  appears on the configuration page 
matches the printer in the  Chooser.
●Make sure  AppleTalk  is active. (Select this in the  Chooser or in 
the AppleTalk control panel, whichever is applicable for your OS 
version.)
●Make sure the computer and printer are on the same network. 
From  Control Panels  in the Apple  menu, select the  Network (or 
the AppleTalk) control panel and then select the correct network 
(for example, LocalTalk or EtherTalk).
The printer driver icon does 
not appear in the  Chooser.  Make sure the Apple LaserWriter 8 
Chooser extension resides in the 
Extensions folder. If it does not  exist anywhere on your system, you 
can obtain the driver from your Macintosh OS system software CD, 
from Apple Computer, Inc. For more  information, see the HP support 
flyer or go
 to  www.hp.com/support/lj9050_lj9040.
Type has been specified as 
labels, transparencies, or 
envelopes.●Make sure that the media type can be printed on both sides. (See 
the HP support flyer or go
 to  www.hp.com/support/
lj9050_lj9040.)
●Change the media type to the proper media type for printing on 
both sides.
Situation Solution
 
						

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Using the embedded Web server
Home pages
The home pages of the embedded Web server are the informational pages for the printer. These 
include:
●Printer status page
This page shows the printer control panel and any current message. The control-panel 
status lights and buttons also appear, so you can change the printer control-panel menu 
settings from this page. Consumable life levels and the input tray media configuration also 
appear.
●Configuration page 
The printer configuration page appears on this site in the embedded Web server. For more 
information, see Configuration page .
●Event log page
This page shows the printer event log. For more information, see  Event log page.
●Supplies page
This page shows the levels of the consumables for the printer.
●Usage page
This page shows how much of each media type has been used by the printer.
●Device identification page 
This page lets you name the device for network management needs, and shows the IP 
address and server for the printer.
 
						

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Device pages
Use the device pages of the embedded Web server to configure the printer from your computer. 
These pages can be password protected. Always consult with your network administrator before 
changing the printer configuration.
●Configure printer page
This page is where you configure all printer settings.
●Alerts page
This page is where you configure notification recipients for various printer events.
●E-mail page 
The e-mail addresses of notification recipients of printer events are typed into this page.
●Order supplies page
The remaining life of various consumables appears on this page, and links to the HP Web 
site for ordering supplies also appear.
●Contact information page
The name and e-mail address of the primary point of contact for information about the printer 
is typed into this page. The primary point of  contact is usually the network administrator.
●Security page
This page configures the password information for the embedded Web server. Password 
information should be configured only by the network administrator.
●Other links page
This page is used to add other Web sites to the embedded Web server. These sites appear 
on the navigational bar throughout the embedded Web server pages.
●Refresh rate page
This page configures how often the embedded Web server obtains information from the 
printer regarding printer status.
●Language page
The language that the embedded Web server appears in is configured from this page.
●Device identification page
This page lets you name the device for network management needs, and shows the IP 
address and server for the printer.
Networking pages
The network pages of the embedded Web server provide access to HP Jetdirect network 
configuration parameters and status. These include:
●Network settings page
This page provides access to network protocol configuration parameters and other settings.
●Security settings page
Use these pages to control access to the device  and set client authentication settings for 
connection to 802.11x networks.
●Diagnostic pages
These pages provide access to network statistics and configuration page settings that are 
useful in troubleshooting.
 
						

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Printing information pages
From the printer control panel, you can print these pages, which contain information about the 
printer configuration:
●Menu map
●Configuration page
●Supplies Status page
●Usage page
●File Directory page
●PCL Driver or PS Driver font list
To print an information page
1Press .
2 Use   or   to scroll to  Information and then press  .
3 Use   or   to scroll to the information page you want and then press  .
To print a configuration page
1Press .
2 Use   or   to scroll to  Information and then press  .
3 Use   or   to scroll to  Print Configuration and then press  .
 
						

							ENWW Checking the printer configuration145
Checking the printer configuration
Information about printer configuration can be found in the Getting Started Guide that came with 
the printer.
From the printer control panel, you can print pages that give details about the printer and its 
current configuration. The following information pages are described here:
●Menu map
●Configuration page
●Supplies status page
●Usage page
●PCL or PS font list
●File directory page
●Jetdirect
●Event log
●Paper path test
Use this procedure to print these information pag es. Then, see the specific sections below for 
more information about each page.
Menu map 
To see the current settings for the menus and items available on the control panel, print a control-
panel menu map. Many of these values can be overridden from the printer driver or program. You 
might want to store the menu map near the printer for reference.
The content of the menu map varies, depending on the options currently installed in the printer. 
For a complete list of control-pane l items and possible values, see Control-panel menus. To 
change a control-panel setting, see  Control-panel menus.
 
						

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Configuration page
Use the configuration page to view current printer settings, to help troubleshoot printer problems, 
or to verify installation of optional accessories, such as memory (DIMMs), paper trays, and 
printer languages.
NoteIf an HP Jetdirect print server is  installed, an HP Jetdirect configuration page will print out as well.
The configuration page contains the following information:
1 Printer Information  lists the serial number, page counts, and other information for the 
printer. 
2 Event Log  lists the number of entries in the log, the maximum number of entries viewable, 
and the last three entries. The second page of the event log is the manufacturer’s page. This 
page contains information that might assist HP Customer Care representatives in solving 
possible printer problems.
3 Installed Personalities and Options  lists all printer languages that are installed (such as 
PCL and PS), and lists options that are installed in each DIMM and compact flash slot and 
EIO slot. 
4Memory  lists the printer memory information, PCL Driver Work Space (DWS), and I/O 
buffering and Resource Saving information. 
5Security  lists the status of the printer control-panel lock, control-panel password, and disk 
drive.
6 Paper Trays and Options  lists the size settings for all trays and lists optional paper-handling 
accessories and output devices that are installed. 
Configuration Page1
HP LaserJet9050 series printer
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2
3
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5
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							ENWW Checking the printer configuration147
Supplies status page
Use the supplies status page to obtain information about the print cartridge that is installed in the 
printer, the amount of toner left in the cartridge, and the number of pages and jobs that have 
been processed. The page also lets you know when you should schedule the next preventative 
maintenance.
The supplies status page contains the following information:
1 Cartridge Information indicates the amount of toner available in the print cartridge, 
estimated pages remaining for the amount of toner left in the cartridge, total number of 
pages and jobs processed, print cartridge manufacture date and serial number, and how to 
recycle HP print cartridges.
2 Printer Information  lists total printer page count, preventative maintenance interval, pages 
until next maintenance should be performed, and serial number of the printer.
3 Other Supplies Information  indicates the percentage of the maintenance kit that has been 
used and the HP part numbers.
4 Ordering Information  provides information about how to order supplies.
supplies status page1
HP LaserJet9050 series printer
1
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3
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Usage page
Use the usage page to obtain information about the page sizes and number of pages printed.
The usage page contains the following information:
1 Product Name and Printer Name  indicate the series of HP LaserJet printer in use.
2Usage Totals  indicates types of pages that have been printed, the number of single-sided 
pages printed, the number of duplexed pages printed, and the total number of pages printed.
3 Print Mode & Paper Path Usage  indicates the number of times that each print mode has 
been used, the number of times that each input device has been used, and the number of 
times that each output bin has been used.
4Coverage  indicates the amount of toner used on a page.
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