HP LaserJet 5000dn User Manual

							ENChapter 3:  Printer Maintenance 69
Using the Printer Cleaning Page
If toner specks appear on the front or back side of your print jobs, 
follow the procedure below. 
From the printer’s control panel, do the following:
1Press 
[Menu] until 
PRINT QUALITY MENU appears.
2Press 
[Item] until 
CREATE CLEANING PAGE appears.
3Press 
[Select] to create the cleaning page.
4Follow the instructions on the cleaning page to complete the 
cleaning process.
NoteIn order for the cleaning page to work properly, print the page on 
copier grade paper (not bond or rough paper).
You might need to create a cleaning page more than once. When 
toner has been cleaned from inside the printer, shiny black spots 
will appear on the page’s black strip. If white spots appear on the 
black strip, create a cleaning page again.
To ensure good print quality with cer tain types of paper, use the 
cleaning page every time the toner car tridge is replaced. If the 
cleaning page is frequently needed, try a different type of paper. 
 
						

							70 Chapter 3:  Printer Maintenance  EN
 
						

							ENChapter 4:  Problem Solving 71
4
Problem Solving
Overview
This chapter will help you to troubleshoot and solve printer 
problems.
Clear paper 
jams:Occasionally, paper can jam during printing. This section will 
help you to locate paper jams, properly clear them from the 
printer, and solve repeated paper jams.
Understand 
printer 
messages:Many different messages can appear on the printer’s control 
panel display. Some messages tell the printer’s current status, 
such as 
INITIALIZING. Other messages require an action, 
such as 
CLOSE TOP COVER. Many of these messages are 
self-explanatory. However, some messages indicate a 
problem with the printer, or require further action or description. 
This section lists these types of messages, and tells what to 
do if a message persists.
Correct output 
quality 
problems:The printer should produce print jobs of the highest quality. If 
print jobs do not look sharp and clear, defects such as lines, 
specks, or smears appear on the page, or paper is wrinkled or 
curled, use this section to troubleshoot and solve the output 
quality problem.
Determine 
printer 
problems:Before you can fix a printer problem, you must understand 
where the problem lies. Use the flowchart in this section to 
determine the printer problem, and then follow the 
corresponding troubleshooting suggestions.
Check printer 
configuration:From the printer, you can print information pages, which give 
details about the printer and its configuration.
 
						

							72 Chapter 4:  Problem Solving  EN
Clearing Paper Jams
If the printer’s control panel displays a paper jam message, look for 
paper in the locations indicated in Figure 22, then see the procedure 
for clearing the paper jam. You might need to look for paper in other 
locations than indicated in the paper jam message. If the location 
of the paper jam is not obvious, look first in the top cover area.
When clearing paper jams, be very careful not to tear the paper. If 
a small piece of paper is left in the printer, it could cause additional 
jams. If paper jams are a recurring problem, see page 78.
Note(A paper jam message might also display if the rear door is open.)
The top cover of the printer must be opened and then closed to clear 
a paper jam message. 
Paper jams can occur at the following locations:
Figure 22 Paper Jam Locations
NoteLoose toner might remain in the printer after a paper jam, but the 
toner should clear after a few sheets are printed.
Output areas 
(top and rear)
Go to page 75.
Top cover area
Go to page 74.
Input tray areas
Go to page 73.
Optional duplexer
Go to page 76.
 
						

							ENChapter 4:  Problem Solving 73
Clearing Jams from the Input Tray Areas
Note
To remove paper from the Tray 1 area, 
slowly pull the paper out of the printer. 
For all other trays, follow the steps 
below.
1Slide the tray out of the printer, and 
remove any damaged paper from 
the tray.
2If the edge of the paper is visible in 
the feed area, slowly pull the paper 
down and out of the printer. If the 
paper is not visible, look in the top 
cover area (page 74).
Note
Do not force the paper if it will not move 
easily. If the paper is stuck in a tray, try 
removing it through the tray above (if 
applicable) or through the top cover 
area (page 74).
3Before replacing the tray, make sure 
the paper is flat in the tray at all four 
corners and below the tabs on the 
guides.
4Open and close the top cover to 
clear the paper jam message.
If a paper jam message persists, there 
is still paper in the printer. Look for 
paper in another location (page 72).
 
						

							74 Chapter 4:  Problem Solving  EN
Clearing Jams from the Top Cover Area
1Open the top cover and remove the 
toner cartridge. 
Caution
To prevent damage to the toner 
car tridge, do not expose it to light for 
more than a few minutes.
2Use the green handles to lift the 
paper access plates.
3Slowly pull the paper out of the 
printer. Do not tear the paper!
Note
Avoid spilling loose toner. Using a dry, 
lint-free cloth, clean any loose toner 
that might have fallen into the printer 
(page 67).
If loose toner falls into the printer, it 
might cause temporary problems with 
print quality. Loose toner should clear 
from the paper path after a few pages 
are printed.
If toner gets on your clothing, wipe it off 
with a dry cloth and wash clothing in 
cold water. (Hot water sets toner into 
fabr ic.)
4Close the paper access plates, 
replace the toner car tridge, and 
close the top cover.
If a paper jam message persists, there 
is still paper in the printer. Look for 
paper in another location (page 72).
 
						

							ENChapter 4:  Problem Solving 75
Clearing Jams from the Output Areas
Note
If paper is jammed in the top output 
area, but most of the paper is still inside 
the printer, it is best to remove it 
through the rear door.
1Push in the two gray latches to 
release the rear door.
2Push down the green paper release 
levers.
3Grasp both sides of the paper, and 
slowly pull the paper out of the 
printer. (There might be loose toner 
on the paper. Be careful not to spill 
it on yourself or into the printer.)
Note
If paper is difficult to remove, try 
opening the top cover and removing 
the toner car tridge to release pressure 
on the paper.
4Close the rear door. (The levers 
automatically return to their original 
positions when the rear door is 
closed.) Open and close the top 
cover to clear the paper jam 
message.
If a paper jam message persists, there 
is still paper in the printer. Look for 
paper in another location (page 72).
 
						

							76 Chapter 4:  Problem Solving  EN
Clearing Jams from the Optional Duplexer
Look for jams in the following locations:
The Tray 2 area:
1Slide Tray 2 out of the printer.
2Slowly pull any paper out of the 
printer.
The duplexer’s front cover:
3From the front of the printer, grasp 
the duplexer’s front cover (use the 
grip in the center), pull it straight 
toward you, and then lift it up to 
remove.
4Slowly pull any paper out of the 
printer.
5Replace the duplexer’s front cover, 
and replace Tray 2.
Continued on the next page.
 
						

							ENChapter 4:  Problem Solving 77 The rear section of the duplexer:
6From the rear of the printer, use the 
handles on both sides of the 
duplexer to slide out the rear section 
until it stops.
7Slowly pull any paper out of the 
duplexer.
The duplexer’s top cover:
8Open the duplexer’s top cover. 
9Slowly pull any paper out of the 
duplexer.
When all paper has been removed from 
the duplexer, continue with step 10 
below:
10Close the duplexer’s top cover, and 
push the rear section of the duplexer 
back into the printer. Open and 
close the top cover to clear the 
paper jam message.
Note
To prevent further jams, make sure all 
tray covers are in place.