HP LaserJet 5000dn User Manual
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Copyright© 2001 He wlett-P ackard Co. HP LaserJet 5000, 5000 N, and 5000 GN Printers User s Guide HPLaserJet 5000,5000N, and 5000 GNPrinters Users Guide English
HP LaserJet 5000, 5000 N, and 5000 GN Printers Users Guide
Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714 © Copyright Hewlett-Packard Company 2 002 All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Publication number C4110-online Ed it ion 3, February 2002 Warranty The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information. Trademark Credits Adobe, PostScript, and Adobe Photoshop are trademarks of Adobe Systems Incorporated which may be registered in certain jurisdictions. Arial, Monotype, and Times New Roman are U.S. registered trademarks of the Monotype Corporation. CompuServe is a U.S. trademark of CompuServe, Inc. Helvetica, Palatino, Times, and Times Roman are trademarks of Linotype AG and/or its subsidiaries in the U.S. and other countries. Microsoft, MS Windows, Windows, and Windows NT are U.S. registered trademarks of Microsoft Corporation. TrueType is a U.S. trademark of Apple Computer, Inc. E NERGY STA R is a U.S. registered service mark of the U.S. EPA.
EN iii Take a look at all that HP Support has to offer! Thank you for your purchase. Along with your product, you receive a variety of support services from Hewlett-Packard and our support partners that are designed to give you the results you need, quickly and professionally. HP Support Online Services: for 24-hour access to information over your modem, we suggest these services:World Wide Web URL - Printer drivers, updated HP printer software, plus product and support information may be obtained from the following URLs: in the U.S.: http://www.hp.com in Europe: http://www2.hp.com Printer drivers may be obtained from the following sites: in Japan: ftp://www.jpn.hp.com/drivers/ in Korea: http://www.hp.com.kr in Taiwan: http://www.hp.com.tw or from a local driver website of http://www.dds.com.tw HP Bulletin Board Service - Our electronic download service provides convenient access to HP printer drivers, updated HP printer software, product information, and troubleshooting hints. Set your communications software to N,8,1 and dial or use: in the U.S. and Canada:(1) (208) 344-1691 in Taiwan: (886) (2) 923-3233 in Korea: HITEL or CHOLIAN (Go HPK) in Australia: (61) (3) 9890-0276 in New Zealand: (64) (9) 356-3660 in China: (86) (10) 6261-4172 European Bulletin Board Service numbers are listed at http://www2.hp.com. America Online - (America Online/Ber telsmann is available in France, Germany, and UK) - Printer drivers, updated HP printer software, and support documentation to help answer your questions on HP products are available. Use Keyword HP to star t your tour or call (1) (800) 827-6364 and ask for representative #1118 to subscribe. CompuServe - Printer drivers, updated HP printer software, and interactive sharing of technical information with other members is available on CompuServes HP User’s forums (GO HP), or call (1) (800) 524-3388 and ask for representative #51 to subscribe. (CompuServe is also available in the U.K., France, Belgium, Switzerland, Germany, and Austria.) Obtaining Software Utilities and Electronic Information for U.S. and Canada:Phone: (1) (970) 339-7009Mail:Hewlett-Packard Co. P.O. Box 1754 Greeley, CO 80632 U.S.A . Fax: (1) (970) 330-7655 For Asia-Pacific Countries/Regions:Contact Fulfill Plus at (65) 740-4477 (Hong Kong SAR, Indonesia, Philippines, Malaysia, or Singapore). For Korea, call (82) (2) 3270-0805 or (82) (2) 3270-0893. For Australia, New Zealand, and India:For Australia and New Zealand, call (61) (2) 565-6099. For India, call (91) (11) 682-6035. For European English: For U.K., call (44) (142) 986-5511. For Ireland and outside U.K., call (44) (142) 986-5511. HP Direct Ordering for Accessories and Supplies:Call (1) (800) 538-8787 (U.S.) or (1) (800) 387-8164 (Canada). HP Support Assistant compact disc:This support tool offers a comprehensive online information system designed to provide technical and product information on HP products. To subscribe to this quar terly service in the U.S. or Canada, call (1) (800) 457-1762. In Hong Kong SAR, Indonesia, Malaysia, or Singapore, call Fulfill Plus at (65) 740-4477. HP Service Information:To locate HP-authorized dealers, call (1) (800) 243-9816 (U.S.) or (1) (800) 387-3867 (Canada).
iv EN HP Service Agreements:Call (1) (800) 446-0522 (U.S.) or (1) (800) 268-1221 (Canada). HP FIRST: HP FIRST Fax will deliver detailed troubleshooting information on common software and troubleshooting tips for your HP product. Call from any touch-tone phone and request up to three documents per call. These documents will be sent to the fax of your choice. Australia(61) (3) 9272-2627Kor ea(82) (2) 769-0543 Austria(43) (1) 0660-8128Malaysia(60) (3) 298-2478 Belgium (Dutch)(32) (2) 0800-11906Netherlands(31) (20) 0800-222420 Belgium (French)(32) (2) 0800-17043New Zealand(64) (9) 356-6642 Canada(1) (800) 333-1917Norway(47) 800-11319 China(86) (10) 6505-5280Por tugal(351) (1) 0505-313342 Denmark(45) 8001-0453Philippines(65) 291-7951 English (outside of U.K.)(31) (20) 681-5792Singapore(65) 275-7251 Finland(358) (9) 0800-13134Spain(34) 900 993123 Fr a n c e(33) (146) 0800-905900Sweden(46) (2) 079-5743 Ger many(49) (13) 081-0061Switzerland (German)(41) (1) 0800-551527 Hong Kong SAR(852) 2506-2422Switzerland (French)(41) (1) 0800-551526 Hungar y(36) (1) 252-4647Ta i w a n(886) (2) 719-5589 India(91) (11) 682-6035Thailand(66) (2) 661-3511 Indonesia(62) (21) 352-2044United Kingdom(44) (134) 0800-960271 Italy(39) (2) 1678-59020United States(1) (800) 333-1917 Japan(81) (3) 3335-8622 HP Support (Continued)
EN v Customer Support Options Worldwide The service and support chapter of this user’s guide contains worldwide sales and service addresses and phone numbers for countries/regions not listed here. Customer Support and Product Repair Assistance for the U.S. and Canada: (Refer to the service and support chapter of this user’s guide for additional product repair information.)Call (1) (208) 323-2551 Monday through Friday from 6 am to 6 pm (Mountain Time) free of charge during the warranty period. However, your standard long-distance phone charges still apply. Have your system nearby and your serial number ready when calling. If you know your printer needs repair, call (1) (800) 243-9816 to locate your nearest HP-authorized service provider, or call (1) (800) 633-3600 for HP centralized service dispatch. Post-warranty telephone assistance is available to answer your product questions. Call (1) (900) 555-1500 ($2.50* per minute, U.S. only) or call (1) (800) 999-1148 ($25* per call, Visa or Master Card, U.S. and Canada) Monday through Friday from 7 am to 6 pm and Saturday from 9 am to 3 pm (Mountain Time). Charges begin only when you connect with a support technician. *Prices subject to change. European Customer Support Center Language and In-Country Options Available Open Monday through Friday 8:30–18:00 CET HP provides a free telephone support service during the warranty period. By calling a telephone number listed below, you will be connected to a responsive team waiting to help you. If you require support after your warranty has expired, you can receive support for a fee through the same telephone number. The fee is charged on a per-incident basis. When calling HP, have the following information ready: product name and serial number, date of purchase, and description of the problem. English Dutch FrenchIreland: (353) (1) 662-5525 UK: (44) (171) 512-5202 International: (44) (171) 512-5202 Belgium: (32) (2) 626-8806 Netherlands: (31) (20) 606-8751 France: (33) (45) 043-9853 Belgium: (32) (2) 626-8807 Switzerland: (41) (84) 880-1111German Norwegian Danish Finnish Swedish Italian Spanish PortugueseGermany: (49) (180) 525-8143 Austria: (43) (1) 0660-6386 Norway: (47) 2211-6299 Denmark: (45) 3929-4099 Finland: (358) (9) 0203-47288 Sweden: (46) (8) 619-2170 Italy: (39) (2) 264-10350 Spain: (34) 902 321 123 Por tugal: (351) (1) 441-7199 In-country/region support numbers: If you require support after your warranty has expired or additional product repair services, or if your country/region is not listed below, see “Worldwide Country/Region Sales and Service Offices” in the service and support chapter of this user’s guide. Argentina(54) (1) 781-4059 (54) (1) 781-4069Japan Malaysia(81) (3) (3335-8333 (60) (3) 295-2566 Australia(61) (3) 272-8000México D.F.(52) (5) 326-4600 Brazil(55) (11) 709-1444México Guadalajara(52) (3) 669-9500 Canada(1) (208) 323-2551México Monterrey(52) (83) 378-4240 China(86) (10) 6261-4174 (86) (10) 6261-4175 (86) (10) 6261-4176 (86) (10) 6262-5666Middle East/Africa New Zealand Philippines Polan d(41) (22) 780-7111 (64) (9) 356-6640 (63) (2) 894-1451 (48) (22) 37-5065 Czech Republic(42) (2) 471-7321Por tugal(351) (1) 301-7330 Greece(30) (1) 689-6411Russia(7) (95) 923-5001 Hong Kong SAR(852) 800-7729Singapore(65) 272-5300 Hungar y(36) (1) 343-0310Switzerland(41) (1) 753-7111 India(91) (11) 682-6035 (91) (11) 682-6069Ta i w a n(886) (2) 717-0055 Indonesia(62) (21) 350-3408Thailand(66) (2) 661-4011 (66) (2) 661-4012 Kor ea(82) (2) 3270-0700; outside Seoul, call (82) (80) 999-0700Tu r k e y(90) (1) 224-5925
ENContents vii Contents 1 Printer Basics Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Printer Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Printer Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Printer Parts and Locations . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Accessories and Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Suggested Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Ordering Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Control Panel Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Control Panel Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Control Panel Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Control Panel Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Printer Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Software for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Software for Macintosh Computers . . . . . . . . . . . . . . . . . . . 21 Software for Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 2 Printing Tasks Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Selecting the Output Bin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Printing to the Top Output Bin . . . . . . . . . . . . . . . . . . . . . . . 27 Printing to the Rear Output Bin . . . . . . . . . . . . . . . . . . . . . . 28 Loading Tray 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Loading Tray 2/Optional 250-Sheet Tray . . . . . . . . . . . . . . . . . 31 Loading the 500-Sheet Tray (Optional) . . . . . . . . . . . . . . . . . . . 33 Printing Both Sides of Paper (Optional Duplexer) . . . . . . . . . . . 35 Printing Special Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Printing Letterhead, Prepunched, or Preprinted Paper . . . . 40 Printing Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Printing Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Printing Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Printing Rotated Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Printing Full-Bleed Images . . . . . . . . . . . . . . . . . . . . . . . . . 49 Printing Cards, Custom-Size and Heavy Paper . . . . . . . . . 50 Printing Vellum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Advanced Printing Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Using Features in the Printer Driver . . . . . . . . . . . . . . . . . . 56 Customizing Tray 1 Operation . . . . . . . . . . . . . . . . . . . . . . . 58 Printing by Type and Size of Paper . . . . . . . . . . . . . . . . . . . 60
viii Contents EN 3 Printer Maintenance Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Managing the Toner Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . 64 HP Policy on Non-HP Toner Cartridges . . . . . . . . . . . . . . . 64 Toner Cartridge Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Toner Cartridge Life Expectancy . . . . . . . . . . . . . . . . . . . . . 64 Continue Printing When Toner is Low . . . . . . . . . . . . . . . . . 65 Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 4 Problem Solving Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Clearing Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Clearing Jams from the Input Tray Areas . . . . . . . . . . . . . . 73 Clearing Jams from the Top Cover Area . . . . . . . . . . . . . . . 74 Clearing Jams from the Output Areas . . . . . . . . . . . . . . . . . 75 Clearing Jams from the Optional Duplexer . . . . . . . . . . . . . 76 Solving Repeated Paper Jams . . . . . . . . . . . . . . . . . . . . . . 78 Understanding Printer Messages . . . . . . . . . . . . . . . . . . . . . . . 79 Correcting Output Quality Problems . . . . . . . . . . . . . . . . . . . . . 89 Determining Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Troubleshooting Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . 91 Troubleshooting Flowchart for Macintosh Users . . . . . . . . 97 Checking the Printer’s Configuration . . . . . . . . . . . . . . . . . . . . 100 Menu Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Configuration Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 PCL or PS Font List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 5 Service and Support Hewlett-Packard Warranty Statement . . . . . . . . . . . . . . . . . . . 105 Service During and After the Warranty Period . . . . . . . . . 106 Limited Warranty for Toner Cartridge Life . . . . . . . . . . . . . . . . 107 Service Information Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 HP Software License Terms . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Worldwide Country/Region Sales and Service Offices . . . . . . 110 A Specifications Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1 Paper Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2 Supported Sizes and Weights of Paper . . . . . . . . . . . . . . A-3 Supported Types of Paper . . . . . . . . . . . . . . . . . . . . . . . . A-6 Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-9 Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-9 Vellum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-10 Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-10 Card Stock and Heavy Paper . . . . . . . . . . . . . . . . . . . . . A-12