HP Laserjet 5 Service Manual

							Technical Assistance
Online Services:for
24-hour access to
information over your
modem, we suggest these
services.World Wide Web URL—Printer drivers, updated HP printer software, and product and support
information may be obtained from http://www.hp.com, or in Europe from http://www2.hp.com. In Japan
printer drivers may be obtained from ftp://www.jpn.hp.com/drivers/. Korea: www.hp.co.kr. Taiwan:
www.hp.com.tw, with a local driver website of www.dds.com.tw.
HP Bulletin Board Service—Our electronic download service provides convenient access to HP
printer drivers, updated HP printer software, product information, and troubleshooting hints. Dial (208)
344-1691 (U.S. and Canada) and set your communication software to N,8,1. European Bulletin Board
Service numbers are listed at http://www2.hp.com. Taiwan: (886-2) 923-3233. Korea: HITEL or
CHOLIAN (Go HPK). Australia: (613) 9890 0276. New Zealand: (649) 356-3660.
America OnLine—(America OnLine/Bertelsmannavailable in France, Germany, and UK)—Printer
drivers, updated HP printer software, and support documentation are available to help you answer
your HP product questions. Use Keyword HP to start your tour.
CompuServe—Printer drivers, updated HP printer software, and interactive sharing of technical
information with other members are available on CompuServe’s HP User’s forums (GO HP), or call
(800) 524-3388 and ask for representative #51. (CompuServe is also available in the UK, France,
Belgium, Switzerland, Germany, and Austria.)
Obtaining Software
Utilities and Electronic
Information: U.S. and
Canada
Asia-Pacific Countries
Australia/New ZealandPhone: (970) 339-7009 Mail: Hewlett-Packard
Fax: (970) 330-7655 P.O. Box 1754
Greeley, CO 80632 USA
Fulfill Plus (65) 740-4477 (Singapore, Malaysia, Indonesia, Hong Kong).
Call (612) 565-6099.
HP Direct Ordering for
Accessories and SuppliesCall (800) 446-0522 (U.S.) or (800) 387-8164 (Canada).
HP Support Assistant
CD-ROMThis support tool offers a comprehensive online information system designed to provide technical and
product information on HP products. To subscribe to this quarterly service in the U.S. or Canada, call
(800) 457-1762. Fulfill Plus, (65) 740-4477 (Singapore, Malaysia, Indonesia, Hong Kong).
HP Service InformationTo locate HP-authorized dealers, call (800) 243-9816 (U.S.); (800) 387-3867 (Canada).
HP Service AgreementsCall (800) 446-0522 (U.S.); (800) 268-1221 (Canada).
HP FIRST:HP FIRST Fax will deliver detailed troubleshooting information on common software applications and troubleshooting tips
for your HP product. Call from any touch-tone phone and request up to three documents per call. These documents will be sent to the
fax of your choice.
Australia
Austria
Belgium (Dutch)
Belgium (French)
Canada
China
Denmark
English outside of UK
Finland
France
Germany
Hong Kong
India
Indonesia
Italy
Japan(03) 9272-2627
0660-8128
0800-1-1906
0800-1-7043
(800) 333-1917
(86 10) 6505 5280
800-10453
(31 20) 681-5792
9800-13134
05-905900
0130-810061
(852) 2506-2422
(011) 622-6420
(21) 352-2044
1678-59020
(813) 3335-8622Korea
Malaysia
Netherlands
New Zealand
Norway
Philippines
Singapore
Spain
Sweden
Switzerland (German)
Switzerland (French)
Taiwan
Thailand
United Kingdom
United States(02) 769-0543
(03) 298-2478
0800-22-2420
(09) 356 6642
800-11319
(65) 291-7951
(65) 275-7251
900-993123
020-795743
0800 55-1527
0800 55-1526
02-719-5589
(02) 661-3511
0800-960271
(800) 333-1917
1-12 Product Information 
						

							Worldwide Support
U.S. and Canada:
Customer Support &
Product Repair Assistance
(Please refer to the
warranty chapter of this
manual for additional
product repair
information.)Call (208) 323-2551 Mon-Fri 6 am to 10 pm and Saturday 9 am to 4 pm (Mountain Time) free of
charge during the Warranty Period; however, your standard long-distance phone charges still apply.
Please have your serial number ready when calling.
Post-warranty telephone assistance is available to answer your product questions. Call (900)
555-1500 ($2.50* per minute, U.S. only), or call (800) 999-1148 ($25* per call, Visa or MasterCard,
U.S. and Canada) Mon-Fri 7 am to 6 pm and Saturday from 9 am to 3 pm (Mountain Time). Charges
begin only when you connect with a support technician.
*Prices subject to change.
European Customer Support Center Language and In-Country Options Available
Open Monday-Friday 8:30-18:00 CET
HP provides a free telephone support service during the warranty period. By calling a telephone number listed below, you will be
connected to a responsive team waiting to help you. If you require support after your warranty has expired, you can receive support
for a fee through the same telephone number. The fee is charged on a per-incident basis. When calling HP please have the following
information ready:
• Product name and serial number Date of purchase Description of the problem
DutchBelgium: 02 626 8806
Netherlands: 020 606 8751
EnglishIreland: 01 662 5525
UK: 0171 512 5202
International: 44 171 512 52 02
FrenchFrance: 04 50 43 9853
Belgium: 02 626 8807
Switzerland: 084 880 1111
GermanGermany: 0180 5 25 81 43
Austria: 0660 6386Norwegian Norway: 22 11 6299
DanishDenmark: 3929 4099
FinnishFinland: 0203 47288
SwedishSweden: 08 619 2170
ItalianItaly: 02 26410350
SpanishSpain: 902 321 123
PortuguesePortugal: 01 441 7199
In-Country Support Numbers
Africa/Middle East
Argentina
Australia
Brazil
Canada
China
Czech Republic
Greece
Hong Kong
Hungary
India
Indonesia
Japan
Korea(41 22) 780-7111
(54 1) 781-4059/69
(03) 9272 8000
(55 11) 709-1444
(208) 323-2551
(8610) 6261-4174; 6261-4175;
6261-4176; 6262-5666
(42 2) 471 7321
(30 1) 689 64 11
800-7729
(36 1) 252 4505
(011) 6472366
(21) 350-3408
(31 20) 581-3318
(82 2) 3270-0700; outside Seoul, call
080-999-0700Malaysia
Mexico D.F.
Mexico Guadalajara
Mexico Monterey
New Zealand
Philippines
Poland
Portugal
Russia
Singapore
Switzerla nd
Taiwan
Thailand
Turkey(603) 295-2566
(52 5) 326-4600
(52 3) 669 95 00
(52 83) 378 42 40
(64 9) 356-6640
(63 2) 894-1451
(48 22) 37-5065
(351 1) 301 7330
(7 095) 923-5001
(65) 272-5300
(41 1) 753 7111
(02) 717-9609
(662) 661-4011; 661-4012
(90 1) 224-5925
North American Response Center
The North American Response Center (NARC) is available for technical support to
assist service technicians. The NARC can be reached at 1-800-544-9976. To access
this service, HP resellers must have a valid CZ number.
1
Product
Information
Product Information 1-13 
						

							Warranty
This warranty gives you specific legal rights. You may also have other rights, which
may vary from area to area.
Hewlett-Packard warrants the 5L and 6L LaserJet printers against defects in
materials and workmanship for a period of one year from the date of purchase by
the end user and is not transferable.
During the warranty period, Hewlett-Packard will, at its option, either repair or
replace hardware products that prove to be defective.
Should Hewlett-Packard be unable to repair or replace the product within a
reasonable amount of time, a refund of the purchase price may be made upon return
of the product. To have your printer serviced by Hewlett-Packard, you must make
arrangements to have it serviced in the country of purchase.
Warranty Exclusions
The warranty on your HP LaserJet printer shall not apply to defects or damage
resulting from:
·Improper or inadequate maintenance by customer.
·Customer-supplied software or interfacing.
·Unauthorized modification or misuse.
·Operation outside of the environmental specifications for the product.
·Operation of nonsupported printing media.
·Duty cycle abuse (see later explanation).
·Operating the printer from a mechanical switchbox without a designated surge
protector.
·Improper site preparation and maintenance.
·Use of non-HP toner cartridges (see explanation) or DRAM (JEDIA) memory
cards.
The use of non-Hewlett-Packard toner cartridges does not affect either the warranty
or any maintenance contract purchased from Hewlett-Packard. However, if an HP
LaserJet printer failure or printer damage is found to be directly attributable to the
use of any non-HP product, the repair will not be covered under the warranty or HP
maintenance contract. Hewlett-Packard cannot recommend use of non-HP toner
cartridges, either new or remanufactured, because they are not HP products and
Hewlett-Packard cannot influence or control their quality.
Operation of the printer beyond the limit of its duty cycle (printing more than the
equivalent of 4,000 single-sided pages per month on the HP LaserJet 5L or more
than the equivalent of 6,000 single-sided pages per month on the HP LaserJet 6L)
shall be deemed printer abuse and all repairs thereafter will be billed on a time and
materials basis.
1-14 Product Information 
						

							If you are using a mechanical switchbox, ensure that it is equipped with a surge
protector. Damage to your printer could occur from the use of unprotected
mechanical switchboxes.
The warranty period begins either on the date of delivery or, where the purchase
price includes installation by Hewlett-Packard, on the date of installation.
Warranty Limitations
The warranty set forth above is exclusive and no other warranty, whether written or
oral, is expressed or implied. Hewlett-Packard specifically disclaims the implied
warranties of merchantability and fitness for a particular purpose.
Some areas do not allow limitations on how long an implied warranty lasts, so the
preceding limitation or exclusion may not apply to you. However, any implied
warranty of merchantability or fitness is limited to the one-year duration of this
written warranty.
In no event will Hewlett-Packard or its suppliers be liable to you for any
consequential or incidental damages, including any lost profits or lost savings, or
for any claim by any party, even if a representative of HP or its suppliers has been
advised of the possibility of such damages.
Some areas, states, or provinces do not allow the exclusion or limitation of
incidental or consequential damages, so the preceding limitation or exclusion may
not apply to you.
Voltage Conversions
HP LaserJet printers are manufactured to different specifications for different
countries. Because of these differences, HP does not recommend transporting
products sold within one country to another country.
In addition to the 115-220 voltage environment concerns, the country of final
destination may have different import and export restrictions, power frequencies,
and regulatory requirements.
NoteThe HP LaserJet family printers must be serviced by an authorized repair depot or
reseller within the country where the printer was originally purchased.
Because of the different specifications and warranty coverage limitations,
Hewlett-Packard does not offer a conversion, or support the conversion, of HP
LaserJet family printers. We advise those customers planning to transport
equipment to different countries to purchase the products in the country of final
destination.
1
Product
Information
Product Information 1-15 
						

							1-16 Product Information 
						

							2
Site Requirements
Contents
Site Requirements . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 2-3
Operating Environment . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 2-3
Printer Space Requirements .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 2-4
The HP C3906A/F Toner Cartridge .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 2-5
Storage Conditions . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 2-5
Storing Opened Toner Cartridges . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 2-5
Toner Cartridge Handling Suggestions . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 2-6
Site Requirements 2 -1 
						

							2 -2 Site Requirements 
						

							Site Requirements
Operating Environment
The environmental requirements listed in the table below must be maintained to
ensure the proper operation of this printer.
Consider the following points before installing the printer:
·Install in awell-ventilated, dust-freearea.
·Install on ahard, flat and continuous surface, with all four printer feet level. Do
not install on carpet or other soft surfaces.
·Ensureadequate power is supplied. Printer power requirements are listed under
“Specifications,” in Chapter 1. Uninterruptible power supplies (UPS) should not be
used with this printer.
·Install away from direct sunlight, open flames, or ammonia fumes. If the printer
is placed near a window, make sure the window has a curtain or blind to block any
direct sunlight.
·Install with enoughspace around the printerfor proper access and ventilation.
(See Figure 2-1.)
·Install printeraway from the direct flow of exhaustfrom air ventilation systems.
LaserJet 5L/6L & Cartridge Operating Storage
Temperature50 to 90.5° F (10 to 32.5° C) 32 to 104° F (0 to 40° C)
Humidity20 to 80% RH
(with no condensation)10 to 80% RH
(with no condensation)
Table 2-1Environmental Requirements
2
Site
Requirements
Site Requirements 2 -3 
						

							Printer Space Requirements
Printer Space Requirements
Figure 2-1
Description Dimension
Width 13.2 in. (335.5 mm)
Depth 12.3 in. (311.2 mm)
Height (storage)
(operational)8.9 in. (227.5 mm)
14.6 in. (372.7 mm)*
Weight (with toner cartridge) 15.9 lbs. (7.2 kg)
Toner cartridge weight** 1.5 lbs. (.7 kg)
* With letter input assembly extended.
** Some quantity of toner will reside in the waste toner area of a toner cartridge when the toner
supply is exhausted. Therefore, using toner cartridge weight may be an unreliable indication of
remaining toner supply.
Table 2-2Printer Dimensions
2 -4 Site Requirements 
						

							The HP C3906A/F Toner Cartridge
Toner cartridges contain components that are sensitive to light, temperature, and
humidity. Follow the recommendations in this section to ensure the highest quality
and longest life of HP toner cartridges.
Keep the printer within the following environmental conditions for optimum
performance.
Storage Conditions
The toner cartridge is affected by its environment. Packaging protects the toner
cartridge from light and increases its storage life. It is important to store the
cartridge in its original packaging until the cartridge is ready to be installed in the
printer.
When storing the toner cartridge in a warehouse or work area, make sure the storage
place meets the conditions specified in Table 2-1.
Storing Opened Toner Cartridges
Because the cartridge does not have a shutter to cover the laser beam access slot, it
should be kept inside the printer until empty. Toner cartridges which have had the
toner sealing tape removed are also more vulnerable to environmental extremes
(such as high humidity).
If the toner cartridge must be removed from the printer, always store the cartridge:
·Inside the protective bag in which it was originally packaged.
·In a dark cabinet, away from direct sunlight.
·Correct side up and in a horizontal position (not standing on end).
·At a temperature between 32° to 104° F (0° and 40° C).
·Away from ammonia or other organic solvent fumes.
CautionNever ship the printer with a toner cartridge installed. Excessive vibration during
shipping can cause toner to leak, contaminating the printer. Never expose the toner
cartridge to direct sunlight or to room light for more than a few minutes. Bright
light and direct sunlight can permanently damage a toner cartridge.
NoteThe C3906F toner cartridge is designed specifically for use in the environmental
conditions of the Asia Pacific region and is only available in that region.
2
Site
Requirements
Site Requirements 2 -5