HP Jornada 700 Series Handheld Users Guide

 Chapter 8 | Troubleshooting | 157 
  
plug-in. This will prevent the 
offending Java applet from trying 
to run. 
Inaccurate response to 
stylus tap. The touch screen may need 
recalibration. To recalibrate the 
touch screen tap the Start menu, 
then Settings, then tap Control 
Panel, and then double-tap the 
Stylus icon. On the Calibration 
tab, tap the Recalibrate button 
and follow the prompts on the 
screen. 
Troubleshooting remote connections
Troubleshooting remote connectionsTroubleshooting remote...

158 HP Jornada 700 Series Handheld PC 
 
Options tab described in the previous step, clear the Cancel 
the call if not connected within option or increase the 
number of seconds allowed. 
Able to dial out, but unable to make a proper  
connection 
  Verify that the network you are attempting to connect with 
supports PPP (Point-to-Point protocol) or SLIP (Serial Line 
Internet Protocol).  
  Verify that you have the correct dialing location selected. On 
the Start menu, point to Settings, tap Control...

 Chapter 8 | Troubleshooting | 159 
  
  Position the infrared ports so that they line up and are less 
than 1 meter (3 feet) but more than 5 centimeters (2 inches) 
apart. 
  Make sure nothing is blocking the path between the two 
infrared ports.  
  Adjust the room lighting. Some types of lighting interfere with 
infrared communication. Try moving to a different location or 
turning off some lights. 
Display
DisplayDisplay Display 
    
If you are having trouble viewing your data, here are some...

160 HP Jornada 700 Series Handheld PC 
 
 Soft reset—A soft reset (also called “warm boot”) is similar to 
restarting your desktop PC. It restarts the operating system 
and preserves any saved data.  
  Factory default reset—A factory default reset (also called 
“hard reset”) restores your HP Jornada to its original state, 
erasing all information you have entered.  
To ensure the safety of your information in case a factory default 
reset is necessary, you should regularly back up your data to your...

 Chapter 8 | Troubleshooting | 161 
  
 
Using the stylus to perform a soft reset 
When you perform a soft reset you will lose unsaved data in all 
open documents or programs. 
 
Factory default reset 
Perform a factory default reset only when your HP Jornada does 
not respond to a soft reset. A factory default reset will erase all 
data you have entered, including all files, system settings, and 
programs you have installed. If you have forgotten your primary 
and reminder passwords, you will also need...

162 HP Jornada 700 Series Handheld PC 
 
4.  Wait at least 5 minutes, then reconnect the ac adapter,  
reinstall the main battery, and then reinstall the backup 
battery. (For more information, see the Setting up your 
HP Jornada section in chapter 2.) Your HP Jornada should 
turn on automatically and display the MS Windows for H/PC 
2000 Welcome Wizard. For more information about this 
wizard, see the Completing the Welcome Wizard section 
in chapter 2. 
5.  Restore data to your HP Jornada from your...

 Chapter 9 | Support and service | 163 
  
9 | Support and service 
9 | Support and service 9 | Support and service  9 | Support and service  
    
Web site 
Web site Web site  Web site  
    
You can obtain product information as well as tips and hints on 
how to get more from the HP Jornada product at our worldwide 
Web site. This computer service is provided free of charge; you 
pay only for telephone charges and Internet service fees. To 
connect to this Web site from a computer via the Internet, go...

164 HP Jornada 700 Series Handheld PC 
 
Before you contact us for help, be sure to:  
1.  Review the manuals whenever possible. 
2.  Have the following information about the product:  
· Model number  
· Serial number  
· Purchase date  
3.  Have your product ready to use. The support personnel may 
ask you to run tests and other operations. 
4.  Organize your question or problem. The more detailed 
information you can provide, the quicker the support 
personnel can help you.  
Contacting Hewlett...

 Chapter 9 | Support and service | 165 
  
Denmark   45-39-294099  
Finland   358-20347288  
France   33-1-43623434  
Germany   49-1-805258143  
Greece   30-1-6896411  
Hong Kong   800-967729  
Hungary   36-1-3430310  
India   91-11-6826035  
Indonesia   62-21-3503408  
Ireland   353-1-6625525  
Israel   972-9-9524848  
Italy   39-2-26410350  
Japan   81-3-33358333  
Korea   82-2-32700700  
Malaysia   60-03-2952566  
Mexico (Mexico City)  52-58-9922 
Mexico (outside Mexico 
City) 01-800-4720684...

166 HP Jornada 700 Series Handheld PC 
 
Sweden   46-8-6192170  
Switzerland (German)  41-1-4332728 
Switzerland (French)  41-1-4332729 
Taiwan   886-2-27170055  
Thailand   66-2-6614000  
Turkey   90-212-2245925  
UK   44-870-6083003  
USA  
Pre-sales Information 
 
 
Support & Service  
1-800-4431254 
(toll-free, no operator is 
available) 
1-970-635-1000 
Palmtops & Organizers 
(toll call) 
Venezuela (in Caracas)  58-2-207-8488  
Venezuela (outside 
Caracas) 58-800-47-777 
Vietnam 84-0-88234530 
All...