HP Ilo 4 User Guide

DatacollectedbyInsightRemoteSupport
ByregisteringforInsightRemoteSupport,youagreetosendregistration,serviceevents,
configuration,andActiveHealthSystemdatatoHP.AlldatacollectedandsenttoHPwillbeused
toprovideremotesupportandqualityimprovement.Thecollecteddataismanagedaccordingto
theHPprivacystatement,availableathttp://www.hp.com/go/privacy.
WhenaserverisregisteredforInsightRemoteSupport,iLOortheInsightRSHostingDevicesends
ActiveHealthSysteminformationtoHPevery7days,andsendsconfigurationinformationevery...

Formoreinformation,see“ViewingandsendingRemoteSupportdatacollectioninformation”
(page131).
•ActiveHealthSystem—Duringdatacollection,iLOcollectsdataaboutthehealth,configuration,
andruntimetelemetryoftheserver.Thisinformationisusedfortroubleshootingissuesand
closed-loopqualityanalysis.
Forinformationaboutthedatathatiscollected,see“UsingtheHPActiveHealthSystem”
(page177).
UsingInsightRemoteSupportwithHPProactiveCareservice
HPProactiveCareservicecustomersmustregistertheirHPProLiantGen8andGen9serversfor...

•TheHPProLiantiLO3/4ChannelInterfaceDriverisinstalled.
Formoreinformation,see“InstallingtheiLOdrivers”(page34).
•TheiLOtimezoneisset.
Forinstructions,see“ConfiguringSNTPsettings”(page103).
•ForInsightOnlinedirectconnectonly:ADNSserverisconfigurediniLO.
ThisisrequiredforcommunicationbetweeniLOandInsightOnline.
Forinstructions,see“ConfiguringIPv4settings”(page97)and“ConfiguringIPv6settings”
(page99).
•ForInsightRemoteSupportcentralconnectonly:AsupportedversionoftheInsightRSsoftware...

4.EnteryourHPPassportcredentialsintheHPPassportUserIDandHPPassportPassword
boxes.
IMPORTANT:Inmostcases,yourHPPassportuserIDisthesameastheemailaddressyou
usedduringtheHPPassportregistrationprocess.IfyouchangedyouruserIDintheHPSupport
Center,besuretoenteryouruserIDandnotyouremailaddress.
5.Optional:EnterthefollowinginformationiftheHPProLiantserverusesawebproxyserverto
accesstheInternet:
•WebProxyServer
•WebProxyPort
•WebProxyUsername
•WebProxyPassword...

7.ClickRegister.
ClickingRegisterisStep1ofatwo-stepregistrationprocess.Step2iscompletedinInsight
Online.
Byregistering,youagreetosendregistration,serviceevents,configuration,andActiveHealth
SystemdatatoHP.Formoreinformationaboutthetypeofdatacollected,see“Datacollected
byInsightRemoteSupport”(page121).AlldatacollectedandsenttoHPwillbemanaged
accordingtotheHPPrivacyStatement,whichyoucanreviewatthefollowingwebsite:http://
www.hp.com/go/privacy.
WhenStep1iscompleted,thefollowingmessageappears:
Step 1 of...

HP Passport User ID used to register this server: .
11.Optional:SendatesteventtoconfirmtheconnectionbetweeniLOandInsightRemoteSupport.
Forinstructions,see“Sendingatestserviceevent”(page129).
12.Optional:Ifyouwanttoreceiveemailalertsaboutsystemevents,configureAlertMailonthe
Administration→Management→AlertMailpage.
Formoreinformation,see“ConfiguringAlertMailsettings”(page117).
YoucanalsoregisteraserverforInsightOnlinedirectconnectbyusingthefollowing:...

4.EntertheInsightRSHostingDevicehostnameorIPaddressandPortnumber.
Thedefaultportis7906.
5.ClickRegister.
Byregistering,youagreetosendregistration,serviceevents,configuration,andActiveHealth
SystemdatatoHP.Formoreinformationaboutthetypeofdatacollected,see“Datacollected
byInsightRemoteSupport”(page121).AlldatacollectedandsenttoHPwillbemanaged
accordingtotheHPPrivacyStatement,whichyoucanreviewatthefollowingwebsite:http://
www.hp.com/go/privacy.
Amessagesimilartothefollowingappears:
Successfully registered!...

UnregisteringfromInsightRemoteSupportbyusingtheiLOwebinterface
TheprocesstounregisterfromremotesupportdependsonwhetheryouusedtheDirectConnect
orCentralConnectregistrationmethod.
UnregisteringfromInsightOnlinedirectconnect
UsethisproceduretodiscontinuemonitoringofanHPProLiantserverthatisregisteredforInsight
Onlinedirectconnect.
YoumusthavetheConfigureiLOSettingsprivilegetomodifytheremotesupportsettings.
1.NavigatetotheRemoteSupport→RegistrationpageintheiLOwebinterface.
2.ClickUnregister....

Usingmaintenancemode
Usemaintenancemodewhenyouareperformingmaintenanceonaserver.Inmaintenancemode,
anyeventsormessagesthataresenttoInsightRSorInsightOnlineareflaggedtoindicatethat
theeventrequiresnoaction.ThishelpsHPtodeterminewhethertoopenasupportcase.
1.NavigatetotheRemoteSupport→ServiceEventspage.
2.SelecttheSetMaintenanceModecheckbox.
3.SelectatimefromtheExpiresinmenu.
4.ClickApply.
iLOdisplaysthefollowingmessage:
Server Maintenance Mode set....

3.ClickOK.
Thefollowingmessagesappear:
Test Service Event Transmission initiated.
Service Event transmission in progress.
Whenthetransmissioniscompleted,thetesteventislistedintheServiceEventLog,theInsight
RSConsole(centralconnectonly),andInsightOnline.
Ifthetestissuccessful,theSubmitStatusintheServiceEventLogdisplaysthetextNo Error.
TheTimeGeneratedcolumnintheServiceEventLogshowsthedateandtimebasedonthe
configurediLOtimezone.
ViewingtheServiceEventLog...