HP Elitebook 840 G2 P0c57ut Aba 14 Notebook User Manual

							10  Maintenance ............................................................................................................................................. 73
Adding or replacing memory modules ................................................................................................................ 73
Cleaning your computer ...................................................................................................................................... 75
Cleaning procedures ......................................................................................................................... 76
Cleaning the display (All-in-Ones or Notebooks) ........................................................... 76
Cleaning the sides or cover ............................................................................................. 76
Cleaning the TouchPad, keyboard, or mouse ................................................................ 76
Updating programs and drivers .......................................................................................................................... 76
Using SoftPaq Download Manager ...................................................................................................................... 77
11  Backup and recovery .................................................................................................................................. 78
Creating recovery media and backups ................................................................................................................ 78
Guidelines .......................................................................................................................................... 78
Creating recovery media with HP Recovery Disc Creator ................................................................. 78
Creating recovery media ................................................................................................. 79
Backing up your information ............................................................................................................ 79
Performing a system recovery ............................................................................................................................ 80
Using the Windows recovery tools ................................................................................................... 80
Using f11 recovery tools (select models only) ................................................................................. 81
Using Windows 7 operating system media ...................................................................................... 81
12  Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) .................................................... 83
Using Computer Setup ......................................................................................................................................... 83
Starting Computer Setup .................................................................................................................. 83
Navigating and selecting in Computer Setup ................................................................................... 83
Restoring factory settings in Computer Setup ................................................................................. 84
Updating the BIOS ............................................................................................................................. 85
Determining the BIOS version ........................................................................................ 85
Downloading a BIOS update ........................................................................................... 85
Using MultiBoot ................................................................................................................................................... 86
About the boot device order ............................................................................................................. 86
Choosing MultiBoot preferences ...................................................................................................... 86
Setting a new boot order in Computer Setup ................................................................. 86
Dynamically choosing a boot device using the f9 prompt ............................................. 87
Setting a MultiBoot Express prompt .............................................................................. 87
Entering MultiBoot Express preferences ....................................................................... 87
Using HP PC Hardware Diagnostics (UEFI) (select models only) ........................................................................ 88
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 88
xi 
						

							13  Using HP Sure Start .................................................................................................................................... 90
Using HP Sure Start (select models only) ........................................................................................................... 90
14  Support ..................................................................................................................................................... 91
Contacting support .............................................................................................................................................. 91
Labels ................................................................................................................................................................... 92
15  Specifications ........................................................................................................................................... 93
Input power .......................................................................................................................................................... 93
Operating environment ....................................................................................................................................... 93
Appendix A  Traveling with or shipping your computer ....................................................................................... 94
Appendix B  Troubleshooting ........................................................................................................................... 95
Troubleshooting resources ................................................................................................................................. 95
Resolving issues .................................................................................................................................................. 95
The computer is unable to start up .................................................................................................. 95
The computer screen is blank ........................................................................................................... 95
Software is functioning abnormally ................................................................................................. 96
The computer is on but not responding ........................................................................................... 96
The computer is unusually warm ..................................................................................................... 96
An external device is not working ..................................................................................................... 96
The wireless network connection is not working ............................................................................. 96
A disc does not play ........................................................................................................................... 97
A movie is not visible on an external display .................................................................................... 97
The process of burning a disc does not begin, or it stops before completion ................................. 98
Appendix C  Electrostatic discharge .................................................................................................................. 99
Index ........................................................................................................................................................... 100
xii 
						

							1Welcome
After you set up and register the computer, we recommend the following steps to get the most out of your smart investment:
●Connect to the Internet—Set up your wired or wireless network so that you can connect to the 
Internet. For more information, see 
Connecting to a network on page 17.
●Update your antivirus software—Protect your computer from damage caused by viruses. The 
software is preinstalled on the computer. For more information, see 
Using antivirus software 
on page 70.
●Get to know your computer—Learn about your computer features. See Getting to know your computer 
on page 4 and Navigating using the keyboard, touch gestures and pointing devices on page 25 for 
additional information.
●Find installed software—Access a list of the software preinstalled on the computer:
Select Start > All Programs. For details about using the software included with the computer, see the 
software manufacturer's instructions, which may be provided with the software or on the 
manufacturer's website.
●Back up your hard drive by creating recovery discs or a recovery flash drive. See Backup and recovery 
on page 78.
1 
						

							Finding information
You have already used Setup Instructions to turn on the computer and locate this guide. To locate resources 
that provide product details, how-to information, and more, use this table.
ResourcesFor information aboutSetup Instructions poster●How to set up the computer
●Help to identify computer components
Help and Support
To access Help and Support, select Start > Help and 
Support.
To access the latest user guide, go to http://www.hp.com/support, and select your country. Select Drivers & 
Downloads
, and then follow the on-screen instructions.
●Operating system information
●Software, driver, and BIOS updates
●Troubleshooting tools
●How to access support
Worldwide support
To get support in your language, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html.
●Online chat with an HP technician
●Support telephone numbers
●HP service center locations
HP website
To access the latest user guide, go to http://www.hp.com/support, and select your country. Select Drivers & 
Downloads, and then follow the on-screen instructions.
●Support information
●Ordering parts and finding additional help
●Accessories available for the device
Safety & Comfort Guide
To access the user guides, select Start > Help and Support > User guides.
– or –
Go to http://www.hp.com/ergo.
●Proper workstation setup, posture, health, and work habits
●Electrical and mechanical safety information
Regulatory, Safety, and Environmental Notices
To access the user guides, select Start > Help and Support > User guides.
●Regulatory and safety information
●Battery disposal information
Limited Warranty*
To access this guide, select Start > Help and Support > User guides > View Warranty Information.
– or –
Go to http://www.hp.com/go/orderdocuments.
Warranty information*You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer 
and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty in the box. For 
some countries/regions where the warranty is not provided in printed format, you may request a printed copy from 
http://www.hp.com/go/orderdocuments or write to:
●North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA
●Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy
●Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507
When you request a printed copy of your warranty, please include your product number, warranty period (found on your service label), 
name, and postal address.
2Chapter 1   Welcome 
						

							ResourcesFor information aboutIMPORTANT:Do NOT return your HP product to the addresses above. For U.S. support, go to http://www.hp.com/go/contactHP. For 
worldwide support, go to 
http://welcome.hp.com/country/us/en/wwcontact_us.html.Finding information3 
						

							2Getting to know your computer
Right
NOTE:Refer to the illustration that most closely matches your computer.ComponentDescription(1)Audio-out (headphone)/Audio-in (microphone) 
jackConnects optional powered stereo speakers, headphones, 
earbuds, a headset, or a television audio cable. Also connects 
an optional headset microphone. This jack does not support 
optional microphone-only devices.WARNING!To reduce the risk of personal injury, adjust the 
volume before putting on headphones, earbuds, or a headset. 
For additional safety information, see the 
Regulatory, Safety, 
and Environmental Notices. To access the user guides, select Start > Help and Support > User Guides.
NOTE:When a device is connected to the jack, the computer 
speakers are disabled.NOTE:Be sure that the device cable has a 4-conductor 
connector that supports both audio-out (headphone) and 
audio-in (microphone).(2)DisplayPortConnects an optional digital display device, such as a high-
performance monitor or projector.(3) Memory card readerReads optional memory cards that store, manage, share, or 
access information.(4)USB 3.0 ports (2)Each USB 3.0 port connects an optional USB device, such as a 
keyboard, mouse, external drive, printer, scanner or USB hub.NOTE:For details about different types of USB ports, see 
Using a USB device on page 53.
(5)RJ-45 (network) jack/lightsConnects a network cable.
●Green (left): The network is connected.
●Amber (right): The network is showing activity.
4Chapter 2   Getting to know your computer  
						

							ComponentDescription(6) Docking connectorConnects an optional docking device.(7)Power connectorConnects an AC adapter.ComponentDescription(1)Audio-out (headphone)/Audio-in (microphone) 
jackConnects optional powered stereo speakers, headphones, 
earbuds, a headset, or a television audio cable. Also connects 
an optional headset microphone. This jack does not support 
optional microphone-only devices.WARNING!To reduce the risk of personal injury, adjust the 
volume before putting on headphones, earbuds, or a headset. 
For additional safety information, see the 
Regulatory, Safety, 
and Environmental Notices. To access the user guides, select Start > Help and Support > User Guides.
NOTE:When a device is connected to the jack, the computer 
speakers are disabled.NOTE:Be sure that the device cable has a 4-conductor 
connector that supports both audio-out (headphone) and 
audio-in (microphone).(2)DisplayPortConnects an optional digital display device, such as a high-
performance monitor or projector.(3)USB 3.0 ports (2)Each USB 3.0 port connects an optional USB device, such as a 
keyboard, mouse, external drive, printer, scanner or USB hub.NOTE:For details about different types of USB ports, see 
Using a USB device on page 53.
(4) Memory card readerReads optional memory cards that store, manage, share, or 
access information.(5)RJ-45 (network) jack/lightsConnects a network cable.
●Green (left): The network is connected.
●Amber (right): The network is showing activity.
(6) Docking connectorConnects an optional docking device.(7)Power connectorConnects an AC adapter.Right5 
						

							LeftNOTE:Refer to the illustration that most closely matches your computer.ComponentDescription(1)Security cable slotAttaches an optional security cable to the computer.NOTE:The security cable is designed to act as a deterrent, but 
it may not prevent the computer from being mishandled or 
stolen.(2) VentsEnables airflow to cool internal components.NOTE:The computer fan starts up automatically to cool 
internal components and prevent overheating. It is normal for 
the internal fan to cycle on and off during routine operation.(3)External monitor portConnects an external VGA monitor or projector.(4)USB 3.0 charging (powered) portConnects an optional USB device, such as a keyboard, mouse, 
external drive, printer, scanner or USB hub. Standard USB ports 
will not charge all USB devices or will charge using a low 
current. Some USB devices require power and require you to use 
a powered port.NOTE:USB charging ports can also charge select models of 
cell phones and MP3 players, even when the computer is off.NOTE:For details about different types of USB ports, see 
Using a USB device on page 53.
(5)USB 3.0 portEach USB 3.0 port connects an optional USB device, such as a 
keyboard, mouse, external drive, printer, scanner or USB hub.NOTE:For details about different types of USB ports, see 
Using a USB device on page 53.
(6) Smart card reader (depending on the 
configuration)Supports optional smart cards.6Chapter 2   Getting to know your computer  
						

							ComponentDescription(1)Security cable slotAttaches an optional security cable to the computer.NOTE:The security cable is designed to act as a deterrent, but 
it may not prevent the computer from being mishandled or 
stolen.(2) VentsEnables airflow to cool internal components.NOTE:The computer fan starts up automatically to cool 
internal components and prevent overheating. It is normal for 
the internal fan to cycle on and off during routine operation.(3)External monitor portConnects an external VGA monitor or projector.(4)USB 3.0 charging (powered) portConnects an optional USB device, such as a keyboard, mouse, 
external drive, printer, scanner or USB hub. Standard USB ports 
will not charge all USB devices or will charge using a low 
current. Some USB devices require power and require you to use 
a powered port.NOTE:USB charging ports can also charge select models of 
cell phones and MP3 players, even when the computer is off.NOTE:For details about different types of USB ports, see 
Using a USB device on page 53.
(5) Smart card reader (depending on the 
configuration)Supports optional smart cards.Left7 
						

							DisplayComponentDescription(1)WLAN antennas (2)*Send and receive wireless signals to communicate with wireless local 
area networks (WLAN).(2)WWAN antennas (2)*Send and receive wireless signals to communicate with wireless wide 
area networks (WWAN).(3)Internal microphonesRecord sound.(4)Webcam light On: The webcam is in use.(5)Webcam Records video and captures photographs. Some models allow you to 
video conference and chat online using streaming video.
For information on using the webcam, select Start > All Programs > Communication and Chat > HP WebCam.
(6)Internal display switchTurns off the display or initiates Sleep if the display is closed while 
the power is on.NOTE:The display switch is not visible on the outside of the 
computer.*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around the 
antennas free from obstructions. To see wireless regulatory notices, see the section of the 
Regulatory, Safety, and Environmental 
Notices that applies to your country or region. To access the user guides, select Start > Help and Support > User Guides.
8Chapter 2   Getting to know your computer