HP Deskjet F4283 User Manual

							On lightResume lightCheckPrintCartridgelights
PaperSelection lights
DescriptionSolution
OnBlinkingBothblinkingCurrentselection On, 
Others Off
The print carriage isstalled.Open the front accessdoor, and check thatthe carriage is notblocked.
OnBlinkingBothblinkingAllblinkingThe control paneloverlay is notattached or is notattached properly.
1. Turn off the product. 
2. Attach the control panel overlay using the printed instructions that came with the product. 
3. Turn on the product.
BlinkingBlinkingBothblinkingAll offScanner failureTurn off the product,and then turn it onagain. 
If the problem persists, contact HPcustomer support. Inthe meantime, youcan continue to usethe product as aprinter.
BlinkingBlinkingBothblinkingAllblinkingThe product has afatal error.1. Turn off the product. 
2. Unplug the power cord. 
3. Wait a minute, then plug the power cord back in. 
4. Turn on the product. 
If the problem persists, contact HP Support.
OnOffBoth OnCurrent selection On, 
Others Off
Both print cartridgesare getting low onink.
Replace one or bothprint cartridges whenprint quality is nolonger acceptable.
OnOffTri-colorprintcartridgelight On
Currentselection On, 
Others Off
The tri-color printcartridge is gettinglow on ink.
Replace the tri-colorprint cartridge whenprint quality is nolonger acceptable.
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							On lightResume lightCheckPrintCartridgelights
PaperSelection lights
DescriptionSolution
Black printcartridgelight Off
The tri-color printcartridge has beenremoved.
Replace the tri-colorprint cartridge, or printin ink-backup modewith the black printcartridge. For moreinformation, see Useink-backup mode .
OnOffTri-color printcartridgelight Off 
Black print cartridgelight On
Currentselection On, 
Others Off 
The black print cartridge is gettinglow on ink.
Replace the blackprint cartridge whenprint quality is nolonger acceptable.
The black printcartridge has beenremoved.
Replace the blackprint cartridge, or printin ink-backup modewith the tri-color printcartridge. For moreinformation, see Useink-backup mode .
Product messages
The following is a list of product-related error messages: 
•Door open 
•Firmware revision mismatch 
•Mechanism error
•Memory is full 
•Scan errors 
•Unable to print
•Product might not be correctly installed
•Product was not found
•Product could not find available scan destinations
•Required software component was not found or was incorrectly installed 
•Error occurred while communicating with the product 
Door open 
Solution: Close the front access door or the print cartridge door.
(continued) 
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							Cause:The front access door or the print cartridge door was open.
Firmware revision mismatch 
Solution: To find support and warranty information, go to the HP Web site at
www.hp.com/support. If prompted, choose your country/region, and then click 
Contact HP  for information on calling for technical support. 
Cause: The revision number of the product firmware does not match the revision 
number of the software.
Mechanism error 
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Check for a paper jam 
•Solution 2: Make sure the print carriage is not blocked 
Solution 1: Check for a paper jam 
Solution: Clear the paper jam. 
For more information, see:
Clear paper jams
Cause: The product had a paper jam. 
If this did not solve the issue, try the next solution.
Solution 2: Make sure the print carriage is not blocked
Solution: Turn off the product. Lower the input tray, open the front access door, 
and remove any objects that are blocking the print carriage (including any packing 
materials), and then turn on the product.
For more information, see:
The print carriage is stalled 
Cause: The print carriage was blocked.
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							Memory is full 
Solution: Try making fewer copies at a time. 
Cause: The document you are copying has exceeded the memory of the product.
Scan errors 
Review this section if yo u receive an error such as one of the following: 
• An error occurred communicating with the scanning device. Please ensure that the 
scanning device is connected properly and try again. 
• The scanning device could not be initialized. 
• The scanning device could not be found. 
• An internal error has occurred. 
• The computer cannot communicate with the scanning device.
NOTE:Before starting to troubleshoot, make a copy to verify that the hardware is 
functioning correctly. If you cannot make a copy, see Hardware setup
troubleshooting  for more troubleshooting information.
Try each of the following solutions separately. After completing the steps for each 
solution, try to scan again. If the product still does not work, then go to the next solution. 
•Solution 1: Uninstall and reinstall the software 
•Solution 2: Refresh the Windows Device Manager 
•Solution 3: Check the Digital Imaging Monitor
•Solution 4: Check the status of the product
•Solution 5: Check the power supply 
•Solution 6: Check the USB cable connection 
•Solution 7: Scan with Windows Image Architecture (WIA) 
•Solution 8: Disable  the Lexbces service 
•Solution 9: Run the Scan Diagnostic utility
•Solution 10: Install a patch 
•Solution 11: Check the USB chipset and controller 
•Solution 12: Uninstall the software and reset the product 
Solution 1: Uninstall and reinstall the software 
Solution: Verify that the software was installed correctly. Open the HP Solution 
Center and verify that all the icons and buttons are present. 
If the appropriate icons and buttons for your product (such as  Make Copies) do not 
appear, your installation might not be complete, and you might need to uninstall and 
then reinstall the software. Do not simply delete the application files from your hard
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							drive. Make sure to remove them properly using the uninstall utility provided with the 
software. 
To uninstall from a Windows computer
NOTE: Use this method if Uninstall is not available in the Windows Start menu 
(click  Programs or All Programs, HP, Deskjet F4200 All-In-One series, 
Uninstall ).
1.Open the Windows control panel and double-click Add or Remove Programs.
NOTE:The procedure to open the control panel varies by operating system. 
If you are not sure how to do this, see the Windows Help.
2. Select HP Deskjet All-In-One Driver Software, and then click Change/ 
Remove . 
Follow the onscreen  instructions. 
3. Disconnect the product from your computer. 
4. Restart your computer.
NOTE:It is important that you disconnect the product before restarting your 
computer. Do not connect the product to your computer until after you have 
reinstalled the software.
5. Insert the product CD-ROM into your computer’s CD-ROM drive and then start 
the Setup program. 
6. Follow the onscreen instructions and the instructions provided in the Setup Guide 
that came with the product. 
After you have reinstalled the software, try to scan again.
Cause: The software installation was not complete. 
If this did not solve the issue, try the next solution.
Solution 2: Refresh the Windows Device Manager 
Solution: Refresh the Windows Device Manager. 
To refresh the Windows Device Manager 
1. On the Windows taskbar, click Start, right-click My Computer, and then click 
Properties . 
2. Click the Hardware tab, and then click Device Manager. 
3. Double-click Universal Serial Bus Controllers. 
4. Click USB Composite Device, click Action, and then click Uninstall. 
If a screen appears to confirm the deletion, confirm the deletion. 
5. Disconnect the USB cable from the product. 
6. Wait a few seconds, and then reconnect the cable. 
This should restart the Windows device detection (Plug and Play). A  New 
Hardware found screen  might appear.
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							7.Click Next through all of the screens that appear in the Wizard to install the USB 
Composite Device. 
8. Click Finish to finish the installation. 
9. Try to scan again. 
10. If these steps do not resolve the problem, try using a different USB cable to 
connect the product to the computer. 
Cause: Communication problems between the product and the USB controller 
caused this error to occur. This might be caused by an incomplete installation, a USB 
cable longer than 3 meters (9.8 feet) in length, or a defective USB cable. 
If this did not solve the issue, try the next solution.
Solution 3: Check the  Digital Imaging Monitor 
Solution: Verify that the Digital Imaging Monitor is running. 
To check that the Digital Imaging Monitor is running 
1. Look for the Digital Imaging Monitor icon in the system tray at the lower right 
side of the screen, near the time.
2. If the Digital Imaging Monitor icon is not present, restart the computer. 
3. After the computer restarts, try to scan again. 
Cause: The Digital Imaging Monitor was not running. 
If this did not solve the issue, try the next solution.
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							Solution 4: Check the status of the product 
Solution: Check the status of the product in the HP Solution Center. 
To check the status of the product 
1. On the Windows taskbar, click Start, Programs or All Programs, HP, HP 
Solution Center . 
2. Verify that the product is listed in the Select Device area or that the appropriate 
tab is selected. 
3. Click Status. 
If the product is working properly, a message appears indicating your product is 
ready. 
4. If you receive a Disconnected error message, then check whether there is 
another instance or another tab for the product with a copy number included, such
as HP Deskjet F4200 All-in-One series 2. 
5. Select the second instance of the product and repeat steps 2 through 4. 
6. Try to scan again. 
Cause: There might have been two instances of the product connected to the 
HP Solution Center. 
If this did not solve the issue, try the next solution.
Solution 5: Check the power supply 
Solution: Check the power supply. 
To check the power supply 
1. Make sure the power cord is firmly connected to both the product and the power 
adaptor. Plug the power cord into a power outlet, surge protector, or power strip.
1Power connection
2Power cord and adaptor
3Power outlet
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							2.Make sure the product is turned on. 
3. If the product is not receiving electrical power, connect it to another power outlet. 
4. Turn off the product and reset it by disconnecting the power cord. 
5. Wait 5 seconds, and plug in the power cord. 
6. Turn on the product. 
7. Try to scan again. 
Cause: The product was not properly connected to a power supply or needed to be 
reset. 
If this did not solve the issue, try the next solution.
Solution 6: Check the USB cable connection
Solution: Check USB connection between the product and the computer. 
To check the USB connection 
1. Verify that the USB cable is securely plugged into the USB port on the back of 
the product. 
2. Make sure the other end of the USB cable is plugged into a USB port on your 
computer.
3. Try to scan again. 
If the scan fails, continue to the next step. 
4. Do one of the following, depending upon how the product is connected to the 
computer: 
• If the USB cable is connected to a USB hub, try unplugging and replugging 
the USB cable into the hub. If that does not work, try turning off the hub and 
then turning it on again. Finally, try disconnecting the cable from the hub and
connecting it directly to the computer. 
• If the USB cable is connected to a docking station for a laptop, disconnect the 
cable from the docking station and connect it directly to the computer. 
• If the USB cable is directly connected to the computer, try plugging it into 
another USB port on the computer.
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							5.If there are other USB devices connected to the computer, disconnect the other 
devices, except for the  keyboard and the mouse. 
6. Check the USB cable to make sure it is functioning properly.
NOTE:If you are using an older cable, it might not be working properly. Try 
connecting it to another product to see if the USB cable works. If you 
experience problems, the USB cable might need to be replaced. Also verify
that the cable does not exceed 3 meters (9.8 feet) in length.
7. If another USB cable is available, try using that one instead. 
8. Restart the computer. 
9. After the computer restarts, try to scan again. 
Cause: The product was not properly connected to the computer. 
If this did not solve the issue, try the next solution.
Solution 7: Scan with Windows Image Architecture (WIA)
Solution: Try scanning with Windows Image Architecture (WIA) instead of the 
HP Solution Center. 
To scan using WIA 
1. Make sure the product is turned on. 
2. Verify that the USB cable is securely plugged into the USB port on the back of 
the product. 
The USB icon on the cable faces up when the cable is properly connected. 
3. Make sure the other end of the USB cable is plugged into a USB port on your 
computer.
4. On the Windows taskbar, click Start, click Programs or All Programs, and then 
click  Accessories. 
5. Click Imaging. 
6. From the Imaging application, click File and then click Select Device.
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							7.Select the product from the TWAIN source list. 
8. Click File, and then click Scan New. 
Imaging for Windows will scan from the product using TWAIN software instead of 
the HP Solution Center. 
Cause: If you could scan using WIA, this indicates that there was a problem with 
the HP Solution Center. You can continue to use WIA to scan, or try the next solution. 
If you could not scan using WIA, try the next solution.
Solution 8: Disable the Lexbces service
Solution: Check if the Lexbces service is started, and disable it. 
If a Lexmark or Dell all-in-one device is connected with a USB cable to a computer 
where product is installed, the HP software might not scan because the  Lexbces 
service is running.
NOTE: This solution only applies if you have a Lexmark or Dell all-in-one. If you 
do not, try the next solution .
To check for and disable the service 
1. Log into Windows as an Administrator. 
2. Press the Ctrl + Alt + Delete to open the Task Manager. 
3. Click the Processes tab. 
4. If the Lexbceserver service is listed in the Image Name list, disable it. 
To disable the service 
a . On the Windows taskbar, click Start, right-click My Computer, and then click 
Manage . 
The  Computer Management appears. 
b . Double-click Services and Applications, and then double-click Services. 
c . In the right pane, right-click Lexbceserver, and then click Properties. 
d .On the General tab, in the Service status area, click Stop. 
e .From the Startup type drop-down menu, select Disabled, and then click 
OK . 
f . Click OK to close the dialog box. 
5. Back up the Registry. 
To back up the Registry 
a . On the Windows taskbar, click Start. 
b . Depending on your operating system, do one of the following: 
• Windows Vista: In  Start Search, type regedit, and then press Enter. 
When the User Account Control dialog box appears, click  Continue. 
• Windows XP: Click  Run. When the Run dialog box appears, type 
regedit , and then press Enter. 
• Windows 2000: Click  Registry, and then click Export Registry
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