HP Deskjet F4283 User Manual

							Solution 5: Contact HP support for service 
Solution: If you have completed all of the steps provided in the previous solutions 
and are still having a problem, contact HP support for service. 
Go to: www.hp.com/support . 
If prompted, choose your country/region, and then click  Contact HP for technical 
support. 
Cause: You might need assistance to enable the product or software to function 
properly.
I connected the USB cable, but I am having problems using the HP All-in-One with 
my computer 
Solution: You must first install the software that came with the product before 
connecting the USB cable. During installation, do not plug in the USB cable until
prompted by the onscreen instructions. 
Once you have installed the software, connecting your computer to the product with 
a USB cable is straightforward. Simply plug one end of the USB cable into the back 
of your computer and the other into the back of the product. You can connect to any
USB port on the back of your computer. 
If you installed the software, uninstall it and then reinstall it, connecting the USB cable 
only when prompted.
For more information on installing the software and connecting the USB cable, see
the Setup Guide that came with the product. 
Cause: The USB cable was connected before the software was installed. 
Connecting the USB cable before prompted can cause errors.
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							After setting up the product, it does not print 
Solution: 
• Look at the On button located on the product. If it is not lit, the product is turned 
off. Make sure the power cord is firmly connected to the product and plugged into
a power outlet. Press the  On button to turn on the product. 
• Make sure the print cartridges are installed. 
• Make sure you have paper loaded in the input tray. 
• Make sure that the product does not have a paper jam. 
• Check that the print carriage is not jammed. 
Open the front access door to access the print carriage area. Remove any objects 
that are blocking the print carriage, including any packing materials. Turn the 
product off and then turn it on again. 
• Print a test page to see if the product can print and is communicating with the 
computer. For more information, see Print a self-test report . 
• Make sure that the print queue is not paused. If it is, choose the appropriate setting 
to resume printing. For more information about accessing the print queue, see 
the documentation that  came with the operating system installed on your 
computer. 
• Check the USB cable. If you are using an older cable, it might not be working 
properly. Try connecting it to another product to see if the USB cable works. If 
you experience problems, the USB cable might need to be replaced. Also verify 
that the cable does not exceed 3 meters (9.8 feet) in length. 
• Make sure your computer is USB ready and that you are using a supported 
operating system. For more info rmation, see the Readme file. 
• Check the connection from the product to your computer. Verify that the USB 
cable is securely plugged into the USB port on the back of the product. Make sure
the other end of the USB cable is plugged into a USB port on your computer. After 
the cable is connected properly, turn the product off and then on again.
• If you are connecting the product through a USB hub, make sure the hub is turned 
on. If the hub is on, try connecting directly to your computer.
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							•Check other printers or scanners. You might need to disconnect older products 
from your computer. 
• Try connecting the USB cable to another USB port on your computer. After you 
check the connections, try restarting your  computer. Turn the product off and then 
on again. 
• After you check the connections, try restarting your computer. Turn the product 
off and then on again. 
• If necessary, remove and then install the software you installed with the product 
again. For more information, see Uninstall and reinstall the software . 
For more information on setting up the product and connecting it to your computer, 
see the Setup Guide that came with the product. 
Cause: The product and computer were not communicating with each other.
Software installation troubleshooting
Use this section to solve any problems you might encounter while setting up the 
HP Photosmart software. 
This section contains the following topics:
•When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens 
•The Minimum System Checks screen appears
•A red X appears on the USB connect prompt 
•I received a message that an Unknown Error has occurred 
•Some of the buttons are missing in the HP Solution Center
•The registration screen does not appear 
•The HP Digital Imaging Monitor does not appear in the system tray 
•Uninstall and reinstall the software 
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens 
Solution: If the installation does not run automatically, you can start it manually. 
To start the installation from a Windows computer 
1. From the Windows Start menu, click Run. 
2. In the Run dialog box, enter d:\setup.exe, and then click OK. 
If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive 
letter. 
Cause: The installation failed to run automatically.
The Minimum System Checks screen appears 
Solution: Click Details to see what the specific problem is, and then correct the 
problem before attempting to install the software. 
Cause: Your system did not meet the minimum requirements to install the software.
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							A red X appears on the USB connect prompt 
Solution: Verify that the product is set up properly, and then try to re-establish the 
connection. 
To retry the USB connection 
1. Verify that the USB cable is set up properly as follows: 
• Unplug the USB cable and plug it in again or try plugging the USB cable into 
a different USB port. 
• Do not attach the USB cable to a keyboard. 
• Verify that the USB cable is 3 meters (9.8  feet) or less in length. 
• If you have several USB de vices attached to your computer, you might want 
to unplug the other devices during the installation. 
2. Unplug the product power cord, and then plug it in again. 
3. Verify that the USB cable and power cord are plugged in.
4.Click Retry to retry the connection. 
5. Continue with the installation and restart the computer when prompted. 
Cause: Normally, a green check appears indicating that the plug and play was 
successful. A red X indicates that the plug and play failed.
I received a message that an Unknown Error has occurred 
Solution: Try to continue with the installation. If that does not work, stop and then 
restart the installation, and follow the directions on the screen. If an error occurs, you 
might need to uninstall and then reinstall the software. Do not simply delete the 
product application files from your computer. Make sure to remove them properly 
using the uninstall utility provided when you installed the software that came with the
product. 
For more information, see:
Uninstall and reinstall the software
Cause: The source of the error is unknown.
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							Some of the buttons are missing in the HP Solution Center 
Solution: If the appropriate icons and buttons for your product do not appear in the 
HP Solution Center, your installation might not be complete, and you might need to 
uninstall and then reinstall the software. Do not simply delete the product application
files from your hard drive. Make sure to remove them properly using the uninstall utility
provided in the HP All-in-One program group. 
For more information, see:
Uninstall and reinstall the software 
Cause: The installation might not be complete.
The registration screen does not appear 
Solution: You can access the registration (Sign up now) screen from the Windows 
taskbar by clicking  Start, pointing to Programs or All Programs, HP, Deskjet F4200 
All-In-One series , and then clicking Product Registration. 
Cause: The registration screen did not launch automatically.
The HP Digital Imaging Monitor does not appear in the system tray 
Solution: If the HP Digital Imaging Monitor does not appear in the system tray 
(normally located at the lo wer-right corner of the desktop), start the HP Solution 
Center.
If the appropriate icons and buttons for your product do not appear in the HP Solution
Center, your installation might not be complete, and you might need to uninstall and
then reinstall the software. Do not simply delete the product application files from your 
hard drive. Make sure to remove them properly using the uninstall utility provided in 
the HP All-in-One program group.
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							For more information, see:
Uninstall and reinstall the software 
Cause: The installation might not be complete.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before 
prompted by the software installation screen, you might need to uninstall and then 
reinstall the software. Do not simply delete the HP All-in-One application files from your 
computer. Make sure to remove them properly using the uninstall utility provided when
you installed the software that  came with the HP All-in-One. 
To uninstall from a Windows computer
NOTE: Use this method if Uninstall is not available in the Windows Start menu (click 
Programs  or All Programs, HP, Deskjet F4200 All-In-One series, Uninstall).
1.Open the Windows control panel and double-click Add or Remove Programs.
NOTE:The procedure to open the control panel varies by operating system. If 
you are not sure how to do this, see the Windows Help.
2. Select HP Deskjet All-In-One Driver Software, and then click Change/Remove. 
Follow the onscreen instructions. 
3. Disconnect the product from your computer. 
4. Restart your computer.
NOTE:It is important that you disconnect the product before restarting your 
computer. Do not connect the product to your computer until after you have 
reinstalled the software.
5. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the 
Setup program. 
6. Follow the onscreen instructions and the instructions provided in the Setup Guide that 
came with the product.
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							When the software installation is complete, the HP Digital Imaging Monitor icon appears 
in the Windows system tray.
To verify that the software is properly installed, double-click the HP Solution Center icon 
on the desktop. If the HP Solution Center shows the essential icons ( Scan Picture and 
Scan Document ), the software has been properly installed.
Paper jams
To help avoid paper jams, follow these guidelines: 
• Remove printed papers from the output tray frequently. 
• Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag. 
• Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn. 
• Do not combine different paper types and paper sizes in the input tray; the entire stack 
of paper in the input tray must be the same size and type. 
• Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure 
the paper-width guide does not bend the paper in the input tray. 
• Do not force paper too far forward in the input tray. 
• Use paper types that are recommended for the product. 
For more information, see the following topics:
•Clear paper jams 
•Information on paper 
Clear paper jams 
Solution: In case of a paper jam, first check the rear access door.
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							If the jammed paper is not in the rear rollers, check the front access door. Occasionally 
small media jams may not be reachable from the rear access door. Use the front 
access door if unable to clear the jam from the rear access door.
To clear a paper jam from the rear access door 
1. Press in the tab on the left side of the rear access door to release the door. 
Remove the door by pulling it away from the product.
2. Gently pull the paper out of the rollers.
CAUTION:If the paper tears when you are removing it from the rollers, check 
the rollers and wheels for torn pieces of paper that might be remaining inside 
the product. If you do not remove all the pieces of paper from the product,
more paper jams are likely to occur.
3. Replace the rear access door. Gently push the door forward until it snaps into 
place.
4. Press Resume to continue the current job. 
To clear a paper jam from the front access door 
1. Pull the input tray down to open the front access door.
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							2.Gently pull out any paper that might have jammed.
CAUTION:If the paper tears when you are removing it, check for torn pieces 
of paper that might be remaining inside the product. If you do not remove all
the pieces of paper from the product, more paper jams are likely to occur.
3. Close the front access door.
4.Press Resume to continue the current job. 
Cause: Paper had jammed in the product.
Information on paper
The product is designed to work well with most paper types. Test a variety of paper types 
before buying a large quantity. Find a paper type that works well and is easy to purchase. 
HP Advanced papers are designed for the best quality results. In addition, follow these 
tips: 
• Do not use paper that is too thin, that has a slick texture, or that stretches easily. It 
can feed incorrectly through the paper path, causing paper jams. 
• Store photo media in its original packaging inside a resealable plastic bag on a flat 
surface in a cool, dry place. When you are ready to print, remove only the paper you 
plan to use immediately. When you have finished printing, return any unused photo 
paper to the plastic bag. 
• Do not leave unused photo paper in the input tray. The paper might start to curl, which 
might reduce the quality of your printouts. Curled paper can also cause paper jams. 
• Always hold photo paper by the edges. Fingerprints on photo paper can reduce print 
quality. 
• Do not use paper that is heavily textured. It can cause graphics or text to print 
improperly. 
• Do not combine different paper types and paper sizes in the input tray; the entire stack 
of paper in the input tray must be the same size and type. 
• Store printed photos under glass or in a storage book to prevent bleeding over time 
from high humidity. Use HP Advanced Photo Papers for maximum performance.
Print cartridge troubleshooting
If you are experiencing problems with printing, you might have a problem with one of the 
print cartridges. If you receive an error message about the print cartridges, see Print
cartridge messages  for more information.
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							Try the following: 
•Information on print cartridges 
•Resolving print cartridge problems 
•Resolving print cart ridge error messages
Information on print cartridges
For best results, use HP print cartridges. The following tips help maintain HP print 
cartridges and ensure consistent print quality. 
• Keep all print cartridges in the original sealed packages until they are needed. 
• Store print cartridges at room temperature (15.6°-26.6° C or 60°-78° F). 
• Do not reattach the protective tape once it has been removed from the print cartridge. 
Reattaching the plastic tape might damage the print cartridge. Place the print cartridge
in the product immediately after removing the plastic tape. If this is not possible, store
it in a print cartridge protector or airtight plastic container. 
• HP recommends that you do not remove the print cartridges from the product until 
you have replacement print cartridges available to install. 
• Turn off the product from the control panel. Do not turn off the product by turning off 
a power strip or unplugging the power cord from the product. If you improperly turn 
off the product, the print carriage does not return to the correct position and the print
cartridges can dry out. 
• Do not open the print cartridge door unless necessary. This exposes the print 
cartridges to air, which reduces the life of the print cartridges.
NOTE: If you leave the print cartridge door open for a long period of time, the 
product will recap the print cartridges to protect them from exposure to air.
• It might be necessary to clean the print cartridges when you notice a significant 
decrease in print quality.
TIP: You might notice a decrease in print quality if the print cartridges have not 
been used for a long time.
• Do not clean the print cartridges unnecessarily. This wastes ink and shortens the life 
of the cartridges. 
• Handle print cartridges carefully. Dropping, jarring, or rough handling during 
installation can cause temporary printing problems. If print quality is poor right after 
cartridge installation, allow half an hour for the print cartridge to recover. 
For more info rmation, see:
Print cartridge troubleshooting
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