HP Deskjet F4272 User Manual

							If this did not solve the issue, try the next solution.
Solution 3: Wait for the product to finish other tasks 
Solution: Check the On light. If it is blinking, the product is busy. 
If the product is performing another task su ch as printing or scanning, your copy job 
will be delayed until the product completes the current task. 
Cause: The product was busy with another task. 
If this did not solve the issue, try the next solution.
Solution 4: Make sure the paper loaded is recognized by the product
Solution: Do not use the product to copy onto envelopes or other papers the 
product does not support. 
Related topics
Recommended papers for printing and copying 
Cause: The product did not recognize the inserted paper type. 
If this did not solve the issue, try the next solution.
Solution 5: Check for a paper jam
Solution: Clear the paper jam. 
For more information, see:
Clear paper jams 
Cause: The product had a paper jam.
Parts of the original do not appear or are cut off
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved. 
•Solution 1: Place the original correctly on the glass 
•Solution 2: Clean the scanner glass
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							Solution 1: Place the original correctly on the glass 
Solution: Load your original print side down on the right front corner of the glass.
Cause:The original was placed incorrectly on the glass. 
If this did not solve the issue, try the next solution.
Solution 2: Clean the scanner glass
Solution: Clean the scanner glass and make sure that there are no foreign 
materials adhering to it. 
For more information, see Clean the glass . 
Cause: The scanner glass was dirty, causing the product to include an area in the 
copy that was larger than the document.
The printout appears enlarged on the page 
Solution: Ensure that your Copy settings are chosen correctly. If the problem 
persists, debris might be stuck on the glass or on the back of the document lid. This 
can cause the product to detect only a portion of the image. Turn off the product, 
unplug the power cord, and use a soft cloth to wipe the glass and the back of the
document lid. 
For more information, see: 
•Clean the lid backing 
•Clean the glass 
Cause: The product detected only a portion of the image due to dust or debris on 
the glass.
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							The printout is blank
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Place the original correctly on the glass 
•Solution 2: Check the ink levels in the print cartridges 
Solution 1: Place the original correctly on the glass 
Solution: Load your original print side down on the right front corner of the glass.
Cause:The original was placed incorrectly on the glass. 
If this did not solve the issue, try the next solution.
Solution 2: Check the ink levels in the print cartridges
Solution: Check the estimated ink levels remaining in the print cartridges.
NOTE:Ink level warnings and indicators provide estimates for planning 
purposes only. When you receive a low-ink warning message, consider having a 
replacement cartridge available to avoid possible printing delays. You do not need
to replace the print cartridges until print quality becomes unacceptable.
If there is ink remaining in the print cartridges, but you are still noticing a problem,
print a self-test report to determine if there is a problem with the print cartridges. If the
self-test report shows a problem, clean the print cartridges. If the problem persists, 
you might need to replace the print cartridges. 
For more information on  print cartridges, see Print cartridge troubleshooting. 
Cause: The print cartridges needed to be cleaned or there was insufficient ink.
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							A borderless copy has white space around the edges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Resize the image 
•Solution 2: Use photo paper 
Solution 1: Resize the image 
Solution: When you make a borderless copy of a very small original, the product 
enlarges the original up to a maximum percentage. This might leave white space 
around the edges. (The maximum percentage varies by model.) 
Depending on the size of the borderless copy you are trying to make, the minimum 
size of the original varies. For example, you cannot enlarge a passport photo to create
a letter-size borderless copy. 
If you want to make a borderless copy of a  very small original, scan the original into 
the computer, resize the image, and then print a borderless copy of the enlarged 
image. 
Cause: You were trying to make a borderless copy of a very small original. 
If this did not solve the issue, try the next solution.
Solution 2: Use photo paper
Solution: Use photo paper to make borderless copies. 
Cause: You were trying to make a borderless copy without using photo paper.
Scan troubleshooting
Use this section to solve these scan problems: 
•Scan halts 
•Scan fails 
•Scanned image is blank 
•Scanned image is incorrectly cropped
•Scanned image has incorrect page layout
•Text format is incorrect 
•Scanned image shows dotted lines instead of text 
•Text is incorrect or missing 
Scan halts 
Solution: Turn off the computer and then turn it back on. 
If this does not work, try changing the scan to a lower resolution in the software.
Cause: The computer system resources may have been low.
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							Scan fails
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Make sure your computer is turned on 
•Solution 2: Make sure your computer is connected to the product by a USB cable 
•Solution 3: Make sure the HP Photosmart Software is installed on your computer
•Solution 4: Make sure the HP Photosmart Software is running on your computer 
•Solution 5: Make sure you ha ve sufficient computer memory 
Solution 1: Make sure your computer is turned on 
Solution: Turn on your computer. 
Cause: The computer was not turned on. 
If this did not solve the issue, try the next solution.
Solution 2: Make sure your computer is connected to the product by a USB cable
Solution: Connect your computer to the product with a standard USB cable. 
For more information, see the Setup Guide.
Cause: Your computer was not connected to the product by a USB cable. 
If this did not solve the issue, try the next solution.
Solution 3: Make sure the HP Photosmart Software is installed on your computer
Solution: Insert the product installation CD and install the software. 
For more information, see the Setup Guide.
Cause: The HP Photosmart Software was not installed on your computer. 
If this did not solve the issue, try the next solution.
Solution 4: Make sure the HP Photosmart Software is running on your computer
Solution: Open the software you installed with the product and try scanning again.
NOTE:To check to see whether the software is running, right-click on the HP 
Digital Imaging Monitor  icon in the system tray at the far right of the Windows 
taskbar. Pick a devi ce in the list, and then click Display Status.
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							Cause:The HP Photosmart Software was not running on your computer. 
If this did not solve the issue, try the next solution.
Solution 5: Make sure you have sufficient computer memory
Solution: Close all applications that are not in use. This includes applications that 
run in the background, such  as screen savers and virus checkers. If you turn off your 
virus checker, remember to turn it back on after you finish your scan. 
If this problem occurs frequently, or if  you encounter memory problems while using 
other applications, you might need to add more memory to your computer. See the
user guide that came with your computer for more information. 
Cause: Too many applications were running on your computer. These applications 
occupied your computer memory.
Scanned image is blank 
Solution: Load your original print side down on the right front corner of the glass.
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							Cause:The original was placed incorrectly on the glass.
Scanned image is incorrectly cropped 
Solution: The autocropping feature in the software crops anything that is not part 
of the main image. Sometimes this might not be what you want. In that case, turn off 
autocropping in the software and crop the scanned image manually, or not at all. 
Cause: The software was set to automatically crop scanned pictures.
Scanned image has incorrect page layout 
Solution: Turn off autocropping in the software to retain the page layout. 
Cause: The automatic cropping feature in the software was changing the page 
layout.
Text format is incorrect 
Solution: Some applications cannot handle framed text formatting. Framed text is 
one of the scan document settings in the so ftware. It maintains complex layouts, such 
as multiple columns from a newsletter, by putting the text in different frames (boxes)
in the destination application. In the software, select the correct format so that the 
scanned text layout and formatting are retained. 
Cause: The scan document settings were incorrect.
Scanned image shows dotted lines instead of text 
Solution: Make a black-and-white copy of the original and then scan the copy. 
Cause: If you used the Text image type to scan text that you plan to edit, the 
scanner might not recognize color text. The  Text image type scans at 300 x 300 dpi, 
in black and white. 
If you are scanning an original that has graphics or artwork surrounding the text, the 
scanner might not recognize the text.
Text is incorrect or missing
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Make sure that the brightness is set appropriately in the software 
•Solution 2: Make sure that the glass and the back of the document lid are clean 
•Solution 3: Make sure that the scan document settings are set to the correct optical
character recognition (OCR) language
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							Solution 1: Make sure that the brightness is set appropriately in the software 
Solution: Adjust the brightness in the software, and then rescan the original. 
To adjust the brightness 
1. In the HP Scanning window, click Lighten/Darken in the Basic menu or the 
Tools  panel. 
2. Adjust the brightness indicators. 
Cause: The brightness was not set correctly in the software. 
If this did not solve the issue, try the next solution.
Solution 2: Make sure that the glass and the back of the document lid are clean
Solution: Turn off the product, unplug the power cord, and use a soft cloth to wipe 
the glass and the back of the document lid. 
For more information, see: 
•Clean the lid backing 
•Clean the glass 
Cause: The glass and the back of the document lid were not clean. 
If this did not solve the issue, try the next solution.
Solution 3: Make sure that the scan document settings are set to the correct optical 
character recognition (OCR) language 
Solution: Select the correct OCR language in the software.
NOTE:If you are using the HP Photosmart Software, the Optical Character 
Recognition (OCR) software might not be installed on your computer. To install 
the OCR software, you must re-ins ert the software disk and select OCR under the 
Custom  installation options.
See the documentation that came with Readiris, or whichever OCR software you use, 
for information on how to select the  OCR language. 
Cause: The scan document settings were not set to the correct optical character 
recognition (OCR) language. 
The OCR language tells the software how to interpret the characters it sees in the 
original image. If the OCR language does not match the language in the original, the 
scanned text might be  incomprehensible.
Errors
If the product has an error, the lights on the product might flash, or an error message 
might appear on your computer screen.
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							This section contains the following topics: 
•Flashing lights 
•Product messages 
•File messages 
•General user messages
•Paper messages
•Power and connection messages 
•Print cartridge messages
Flashing lights
The lights on the produch flash in special sequences to inform you about various error 
conditions. Refer to the following table for information on solving your error condition
based on which lights are on or blinking on the product.
On lightResume lightCheckPrint Cartridge lights
PaperSelectio n lights
DescriptionSolution
OffOffOffAll offThe product is turned off.Press the  On button to turn the product on.
BlinkingOffOffCurrentselection On, 
Others Off
The product isprocessing a job,such as print, scan,copy, or alignment.
Wait for the product tofinish.
Blink fasterfor 3secondsand thenOn
OffOffCurrentselection On, 
Others Off
The product is busy.Wait for the product to finish.
Blink for 20 seconds and then On
OffOffCurrentselectio n On, 
Others Off
Scan  was pressed, and there was no response from the computer.
Make sure thecomputer is turned on, the product software is installed, and the computer is connected to the product with a USB cable.
OnBlinkingOffCurrent selection On, 
Others Off
The product is out ofpaper.Load paper and pressResume .
The product has a paper jam.Clear the paper jam,and then pressResume .
BlinkingOffOffCurrent selection On, 
Others Off
The front accessdoor or the printcartridge accessdoor is open.
Close the frontaccess door or theprint cartridge accessdoor.
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							On lightResume lightCheckPrintCartridgelights
PaperSelection lights
DescriptionSolution
OnOffBothblinkingCurrentselection On, 
Others Off
The print cartridgesare missing or notseated correctly.
Install or remove andreinsert printcartridges.
The print cartridgemight be defective.1. Remove the black printcartridge. 
2. Close the print cartridge door. 
3. Check the On light.
•If the  On light blinks, replace the tri-color print cartridge.
•If the  On light remainssteadily lit,replace theblack printcartridge.
The print cartridge isnot intended for usein this product.
The print cartridgemight not besupported for use inthe product. See theprinteddocumentation formore information.
OnOffTri-colorprintcartridgelightblinking 
Black print cartridgelight Off
Currentselection On, 
Others Off
The tri-color printcartridge is missingor not seatedcorrectly.
Install or remove andreinsert the tri-colorprint cartridge.
OnOffTri-colorprintcartridgelight Off 
Black print cartridge light blinking
Current selection On, 
Others Off
The black print cartridge is missingor not seatedcorrectly.
Install or remove andreinsert the black printcartridge.
OnOffOffOffThe tape was notremoved from oneor both printcartridges.
Remove the printcartridge, removetape, and reinsert theprint cartridge.
(continued) 
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