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HP Deskjet F4200 User Manual

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Page 171

7.Follow the onscreen instructions and the instructions provided in the Setup Guide 
that came with the product. 
8. If you are still having trouble scanning, remove the following additional 
applications from the Add/Remove Programs list, if they are present.
CAUTION: If the computer is manufactured by HP or Compaq, do not 
remove any applications other than those listed below.
• HP Imaging device functions 
• HP Document Viewer 
• HP Photosmart Essential
• HP Image Zone
• HP Photo and imaging gallery...

Page 172

3.Remove all the items that are related to the HP scanning software. 
A message appears on the computer to restart after removing some programs 
from the  Add/Remove Programs list. 
4. Select Click here to restart later. 
5. Disconnect the product from your computer and then restart your computer.
NOTE:It is important that you disconnect the product before restarting your 
computer. Do not connect the product to your computer until after you have 
reinstalled the software.
6. Insert the HP Photosmart...

Page 173

3.Remove all the items that are related to the HP scanning software. 
A message appears on the computer to restart after removing some programs 
from the  Add/Remove Programs list. 
4. Select Click here to restart later. 
5. Disconnect the product from your computer and then restart your computer.
NOTE:It is important that you disconnect the product before restarting your 
computer. Do not connect the product to your computer until after you have 
reinstalled the software.
6. Insert the HP Photosmart...

Page 174

•Solution 5: Uninstall and reinstall the HP Photosmart Software 
•Solution 6: Contact HP support for service 
Solution 1: Re set the product 
Solution: Turn off the product and reset it by disconnecting the power cord. Wait 
60 seconds, and then plug in the power cord. Turn on the product. 
Cause: You needed to reset the product. 
If this did not solve the issue, try the next solution.
Solution 2: Check the power cord and USB cable 
Solution: Make sure that the power cord and USB cable are properly...

Page 175

To check the USB connection 
1. Verify that the USB cable is securely plugged into the USB port on the back of 
the product. 
2. Make sure the other end of the USB cable is plugged into a USB port on your 
computer.
3. Try to scan again. 
If the scan fails, continue to the next step. 
4. Do one of the following, depending upon how the product is connected to the 
computer: 
• If the USB cable is connected to a USB hub, try unplugging and replugging 
the USB cable into the hub. If that does not work, try...

Page 176

Solution 3: Restart the computer 
Solution: Restart the computer. 
Cause: You might not have restarted the computer after installing the product 
software. Or, there might have been another problem with the computer. 
If this did not solve the issue, try the next solution.
Solution 4: Uninstall and reinstall the product 
Solution: Uninstall the product from the Printers and Faxes control panel and then 
reinstall it. 
To uninstall and reinstall the product 
1. Disconnect the USB cable between the product...

Page 177

7.Follow the onscreen instructions and the instructions provided in the Setup Guide 
that came with the product. 
8. If you are still having trouble scanning, remove the following additional 
applications from the Add/Remove Programs list, if they are present.
CAUTION: If the computer is manufactured by HP or Compaq, do not 
remove any applications other than those listed below.
• HP Imaging device functions 
• HP Document Viewer 
• HP Photosmart Essential
• HP Image Zone
• HP Photo and imaging gallery...

Page 178

Error reading or writing the file 
Solution: Check to see if you have the right folder and file name. 
Cause: The product software could not open or save the file.
File not found 
Solution: Close some applications and try the task again. 
Cause: There was not enough available memory on your computer to create a print 
preview file.
File format not supported 
Solution: Open the file in another application, and save it in a format that the 
product software recognizes. 
For more information, see:
Supported...

Page 179

Cannot crop 
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Close applications that are not being used 
•Solution 2: Create more space on your hard drive 
Solution 1: Close applications that are not being used 
Solution: Close all applications that are not in use. This includes applications that 
run...

Page 180

•The software that came with the product was not installed correctly. 
• The software that came with the product is installed, but it was not running.
No scan options 
Solution: Make sure the software is installed and running. For more information, 
see the Setup Guide that came with the HP All-in-One. 
Cause: The software that came with the product was not running, or has never been 
installed.
Out of disk space 
Solution: Close some applications and try the task again. 
Cause: There was not enough...
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