HP Deskjet D4368 User Manual

Installation program stops
Cause:If the installation program stops when it looks for new hardware, one of the
following issues is causing a communication problem:
• The USB cable is old or defective.
• Software, such as an antivirus program, is running.
• Another device, such as a scanner, is connected to the computer.
Solution:
To resolve the problem
1.Make sure that no USB devices other than the printer, the keyboard, and the
mouse are connected to the computer.
2.Disconnect and reconnect the USB...

To resolve the problem
1.Disconnect the USB cable from the printer.
2.Disconnect the power cord from the printer.
3.Wait approximately 30 seconds.
4.Reconnect the power cord to the printer.
5.Reconnect the USB cable to the printer.
6.If the “Unknown Device” message is still displayed, replace the USB cable.
Printer name does not appear
Solution:If the printer software seems to install correctly, but the printer name does
not appear in the list of printers when you click Print on the File menu or in the...

Printer lights are on or flashing
The printer lights indicate the printer status.
1Power light
2Resume light
3Print Cartridge Status lights
4Front USB port lights
To resolve the problem that is causing the lights to flash, click the appropriate link.
NOTE:There may be more than one reason why the printer lights are flashing, so
you may see several solutions.
•Power light is flashing
•
Resume light is flashing
•
Both Power and Resume lights are flashing
•
Print Cartridge Status lights are on or flashing...

If the Power light is flashing, the printer is preparing to print. The light stops flashing when
the printer has received all data.
Resume light is flashing
1Resume light
If the Resume light is flashing, check the following conditions:
• The printer might be out of paper.
Place paper in the input tray, and then press the Resume button.
• There might be a paper jam.
For information about clearing a paper jam, see 
Paper jam.
• The printer might be stalled.
For more information about correcting the...

Print Cartridge Status lights are on or flashing
The printer has two print cartridge status lights.
1.The left status light represents the tri-color print cartridge, which is installed in the left
side of the print cartridge carriage.
2.The right status light represents the black or the photo print cartridge. One of these
print cartridges is installed in the right side of the print cartridge carriage. For more
information, see 
Photo print cartridge.
If one or both Print Cartridge Status lights are on...

Otherwise, follow these steps:
1.Raise the printer cover, remove the print cartridge on the right, and then lower the
cover.
2.Follow one of these steps:
• If the Power light is flashing: Open the printer cover, reinsert the print cartridge
that you removed, and then remove the other print cartridge. Proceed to step 3.
• If the Power light is off: There is a problem with the print cartridge that you
removed. Proceed to step 3.
3.
Manually clean the print cartridge.
After cleaning the print cartridge,...

•Solution 3: Clear the print queue
•
Solution 4: Check the printer cable connection
•
Solution 5: Verify the printer driver configuration
•
Solution 6: Check if the printer is paused or offline
•
Solution 7: Clear the print queue manually
•
Solution 8: Restart the print spooler
•
Solution 9: Verify whether the software application is causing the problem
Solution 1: Make sure the printer is turned on
Solution:Look at the Power light located on the front of the printer. If it is not lit, the
printer is...

Solution 3: Clear the print queue
Solution:Restart your computer to clear the print queue.
To clear the print queue
1.Restart your computer.
2.After the computer has restarted, check the print queue.
a. Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click Start, click Control
Panel, and then click Printers.
• Windows XP: On the Windows taskbar, click Start, click Control Panel,
and then click Printers and Faxes.
• Windows 2000: On the Windows...

After reconnecting the USB cable, the product should start printing the jobs in
queue.
NOTE:If you are connecting the product through a USB hub, make sure the
hub is turned on. If the hub is on, try connecting directly to your computer.
5.If the product does not start printing automatically, start another print job.
Cause:The USB cable needed to be disconnected.
If this did not solve the issue, try the next solution.
Solution 5: Verify the printer driver configuration
Solution:Check to make sure the...

6.Check the driver listed in the Driver drop-down menu to verify that the product is
using the correct driver.
The name of your product should be listed as the driver.
7.If the wrong driver is selected, select the correct driver from the Driver drop-down
menu.
8.Click OK to save your changes.
Cause:If there was more than one product configured on the same computer, the
product in use was not be set as the default printer, or the wrong driver might have
been configured.
If this did not solve the issue,...