HP Deskjet D4368 User Manual

• Use a different type of paper.
• Use only one type of paper in the input tray at a time.
Printer ejects paper
Solution:If the printer ejects the paper, try one of the following solutions:
• Verify that the protective piece of plastic tape has been removed from the print
cartridges.
• If you are printing a borderless document and the Resume and Print Cartridge
Status lights are flashing, you might be trying to print a borderless document with
only the black print cartridge installed. When printing a...

If this did not solve the issue, try the next solution.
Solution 3: Check the paper
Solution:Check the paper loaded in the input tray and the print settings.
To check the paper in the input tray
1.While the product is on, remove the power cord from the back of the product.
2.Wait 30 seconds, and then plug the power cord into the back of the product.
3.If the product is not already on, turn it on by pressing the Power button.
4.Remove the stack of paper from the input tray and verify that all the paper in...

4.Click the button that opens the Printer Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5.Click the Features tab.
6.In the Resizing Options area, click the appropriate paper size from the Size list.
The following table lists the suggested paper size settings for the different types
of paper you can load in the input tray. Make sure to look at the long list of choices
in the Size list to see if a...

Solution 4: Use the HP Paper Feed Cleaning Kit
Solution:Some Deskjet products require a special kit, called the HP Paper Feed
Cleaning Kit, to clean the paper feed rollers and resolve this issue. To see if this affects
your product, go to: 
www.hp.com/support.
Search for HP Paper Feed Cleaning Kit for more information about this kit and to
check whether it is required for your product.
Cause:The paper feed rollers were dirty and needed to be cleaned with the HP
Paper Feed Cleaning Kit.
If this did not...

Solution 6: Contact HP support for service
Solution:If you have completed all of the steps provided in the previous solutions,
contact HP support for service.
Go to: 
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:Your product needs servicing.
Printer prints on multiple sheets at once
If the printer prints on multiple sheets at once, check the following:
•
Paper weight
•
Paper might be loaded improperly
Paper...

Check the printer properties
Open the Printer Properties dialog box and verify the following options:
TabSetting
Features
Size: An appropriate paper size
Paper Type: An appropriate photo paper
Print Quality: Best or Maximum dpi
NOTE:For more information on enabling the maximum dpi
mode, see 
Maximum dpi.
Part of the photo is faded
Fading might occur on the edges or near the edges of a photo.
•
Fading occurs on the edges of a photo
•
Fading occurs near the edges of a photo
Fading occurs on the edges of a...

Fading occurs near the edges of a photo
If fading occurs approximately 25 to 63 mm (1.0 to 2.5 inches) from the edge of a photo,
try the following solutions:
• Install a 
photo print cartridge and a tri-color print cartridge in the printer.
• Use maximum dpi mode to print the photo. For more information, see 
Maximum dpi.
Problems with borderless documents
•Borderless printing guidelines
•
Image is printed at an angle
•
Part of the photo is faded
•
Photo has an unwanted border
Borderless printing...

Image is printed at an angle
Solution:
Verify that no problem exists with the source image. For example, if you are printing
a scanned image, verify that the image was not crooked when it was scanned.
If the problem is not caused by the source image, follow these steps:
1.Remove all paper from the input tray.
2.Load the paper correctly in the input tray.
3.Verify that the paper guide fits firmly against the edge of the paper.
4.Follow loading instructions for the paper type.
Part of the photo is faded...

Verify that the photo paper is not curled. If the photo paper is curled, place the paper in
a plastic bag and gently bend it in the opposite direction of the curl until the paper lies
flat. If the problem persists, then use photo paper that is not curled.
For instructions about preventing photo paper from curling, see 
Store and handle photo
paper.
Fading occurs near the edges of a photo
If fading occurs approximately 25 to 63 mm (1.0 to 2.5 inches) from the edge of a photo,
try the following solutions:...

If the printout has an unwanted border, try the following solutions:
•
Align print cartridges.
• Open the 
Printer Properties dialog box, click the Features tab, and verify that the
selected paper size matches both the paper size that the photo is formatted for and
the size of the paper that is loaded in the printer.
• Verify that no problem exists with the source image. For example, if you are printing
a scanned image, verify that the image was not crooked when it was scanned.
• Verify that the software...