HP Deskjet D4363 User Manual

							• Use a different type of paper.
• Use only one type of paper in the input tray at a time.
Printer ejects paper
Solution:If the printer ejects the paper, try one of the following solutions:
• Verify that the protective piece of plastic tape has been removed from the print
cartridges.
• If you are printing a borderless document and the Resume and Print Cartridge
Status lights are flashing, you might be trying to print a borderless document with
only the black print cartridge installed. When printing a borderless document,
always have the tri-color print cartridge and a black or photo print cartridge
installed.
Out of paper
Try the following solutions:
•
Solution 1: Make sure the input tray is not empty
•
Solution 2: Check the rear access door of the printer
•
Solution 3: Check the paper
•
Solution 4: Use the HP Paper Feed Cleaning Kit
•
Solution 5: Clean the rollers
•
Solution 6: Contact HP support for service
Solution 1: Make sure the input tray is not empty
Solution:If the input tray is empty, add more paper.
Cause:The input tray was empty.
Solution 2: Check the rear access door of the printer
Solution:If you removed the rear access door to clear a paper jam, replace it.
Gently push the door forward until it snaps into place.
Cause:The rear door was removed from the product or was not latched securely.
Chapter 12
98 Troubleshooting
Troubleshooting
 
						

							If this did not solve the issue, try the next solution.
Solution 3: Check the paper
Solution:Check the paper loaded in the input tray and the print settings.
To check the paper in the input tray
1.While the product is on, remove the power cord from the back of the product.
2.Wait 30 seconds, and then plug the power cord into the back of the product.
3.If the product is not already on, turn it on by pressing the Power button.
4.Remove the stack of paper from the input tray and verify that all the paper in the
input tray is the same size and type.
5.Replace any paper that is ripped, dusty, wrinkled, or bent.
If the paper is curled, uncurl the paper by gently bending it in the opposite direction
of the curl or replace the paper.
NOTE:Use plain paper in the product until the issue is resolved.
6.Tap the stack of paper on a flat surface to align the edges.
7.Verify that the stack of paper contains between 10 and 25 sheets of paper.
8.Insert the stack of paper into the input tray with the short edge forward and the
print side down. Slide the stack of paper forward until it stops.
9.Slide the paper-width inward until it stops at the edge of the paper.
NOTE:Do not overload in the input tray. Make sure the stack of paper fits
within the input tray and is no higher than the top of the paper-width guide.
10.Make sure the print settings, paper size and type, match the paper loaded in the
input tray.
See the following tasks for information about checking and changing these
settings.
11.Try to print again.
To set the paper size
1.Make sure you have paper loaded in the input tray.
2.On the File menu in your software application, click Print.
3.Make sure you have selected the correct printer.
Paper problems 99
Troubleshooting
 
						

							4.Click the button that opens the Printer Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5.Click the Features tab.
6.In the Resizing Options area, click the appropriate paper size from the Size list.
The following table lists the suggested paper size settings for the different types
of paper you can load in the input tray. Make sure to look at the long list of choices
in the Size list to see if a defined paper size already exists for the type of paper
you are using.
Paper typeSuggested paper size settings
Copier, multi-purpose, or
plain papersLetter or A4
EnvelopesAppropriate listed envelope size
Greeting-card papersLetter or A4
Index cardsAppropriate listed card size (if listed sizes are not
appropriate, you can specify a custom paper size)
Inkjet papersLetter or A4
Iron-on T-shirt transfersLetter or A
LabelsLetter or A4
LetterheadLetter or A4
Panorama photo paperAppropriate listed panorama size (if listed sizes are not
appropriate, you can specify a custom paper size)
Photo papers10 x 15 cm. (with tab), 4 x 6 in. (with tab), letter, A4, or
appropriate listed size
Transparency filmsLetter or A4
Custom-size papersCustom paper size
To select a specific paper type
1.Open the 
Printer Properties dialog box.
2.Click the Features tab.
3.Click More in the Paper Type drop-down list, and then select the paper type that
you want to use.
4.Click OK.
5.Select any other print settings that you want, and then click OK.
Cause:There was a problem with the paper loaded in the input tray, or the print
settings did not match.
If this did not solve the issue, try the next solution.
Chapter 12
100 Troubleshooting
Troubleshooting
 
						

							Solution 4: Use the HP Paper Feed Cleaning Kit
Solution:Some Deskjet products require a special kit, called the HP Paper Feed
Cleaning Kit, to clean the paper feed rollers and resolve this issue. To see if this affects
your product, go to: 
www.hp.com/support.
Search for HP Paper Feed Cleaning Kit for more information about this kit and to
check whether it is required for your product.
Cause:The paper feed rollers were dirty and needed to be cleaned with the HP
Paper Feed Cleaning Kit.
If this did not solve the issue, try the next solution.
Solution 5: Clean the rollers
Solution:Clean the rollers.
Make sure you have the following materials available:
• Lint-free cloth, or any soft material that will not come apart or leave fibers.
• Distilled, filtered, or bottled water.
To clean the rollers
1.Turn off the product and remove the power cord.
2.Remove the rear door to access the rollers.
3.Dip the lint-free cloth into the purified or distilled water, and squeeze any excess
water from it.
4.Clean the rubber rollers to remove any dust or dirt buildup.
5.Replace the rear door. Gently push the door forward until it snaps into place.
6.Plug the power cord back in, and turn on the product.
7.Try to print again.
Cause:The rollers were dirty and needed to be cleaned.
If this did not solve the issue, try the next solution.
Paper problems 101
Troubleshooting
 
						

							Solution 6: Contact HP support for service
Solution:If you have completed all of the steps provided in the previous solutions,
contact HP support for service.
Go to: 
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:Your product needs servicing.
Printer prints on multiple sheets at once
If the printer prints on multiple sheets at once, check the following:
•
Paper weight
•
Paper might be loaded improperly
Paper weight
The printer might print on multiple sheets of paper at once if the paper is under the
recommended paper weight. Use paper that is within the recommended specifications.
For more information, see 
Paper weights.
Paper might be loaded improperly
The printer might print on multiple sheets of paper at once if the paper is loaded too far
toward the back of the printer or if the paper guide is not positioned firmly against the
paper. Reload the paper into the paper tray, pushing the paper until you feel resistance,
and then slide the paper guide firmly against the edge of the paper stack.
The printer also might print on multiple sheets if different paper types are loaded in the
printer. For example, photo paper might be mixed with plain paper. Empty the paper tray
and load only the paper type that is appropriate for the document that you are printing.
Photos do not print correctly
•Check the paper tray
•
Check the printer properties
•
Part of the photo is faded
Check the paper tray
1.Verify that the photo paper is placed in the paper tray with the side to be printed on
facing down.
2.Slide the paper forward until it stops.
3.Slide the paper guide firmly against the edge of the paper.
Do not press the guide so firmly against the paper that the paper bends or curls.
For more information, see:
•
Print documents
•
Print photos
Chapter 12
102 Troubleshooting
Troubleshooting
 
						

							Check the printer properties
Open the Printer Properties dialog box and verify the following options:
TabSetting
Features
Size: An appropriate paper size
Paper Type: An appropriate photo paper
Print Quality: Best or Maximum dpi
NOTE:For more information on enabling the maximum dpi
mode, see 
Maximum dpi.
Part of the photo is faded
Fading might occur on the edges or near the edges of a photo.
•
Fading occurs on the edges of a photo
•
Fading occurs near the edges of a photo
Fading occurs on the edges of a photo
Verify that the photo paper is not curled. If the photo paper is curled, place the paper in
a plastic bag and gently bend it in the opposite direction of the curl until the paper lies
flat. If the problem persists, then use photo paper that is not curled.
For instructions about preventing photo paper from curling, see 
Store and handle photo
paper.
Photos do not print correctly 103
Troubleshooting
 
						

							Fading occurs near the edges of a photo
If fading occurs approximately 25 to 63 mm (1.0 to 2.5 inches) from the edge of a photo,
try the following solutions:
• Install a 
photo print cartridge and a tri-color print cartridge in the printer.
• Use maximum dpi mode to print the photo. For more information, see 
Maximum dpi.
Problems with borderless documents
•Borderless printing guidelines
•
Image is printed at an angle
•
Part of the photo is faded
•
Photo has an unwanted border
Borderless printing guidelines
When printing borderless photos or brochures, follow these guidelines:
• Verify that the paper size that is specified in the Paper Size drop-down list on the
Printing Shortcuts tab matches the size of the paper that is loaded in the paper tray.
• Select the appropriate paper type in the Paper Type drop-down list on the Printing
Shortcuts tab.
• If printing in grayscale, select High Quality under Print in Grayscale on the Color
tab.
• Do not print borderless documents in ink-backup mode. Always have two print
cartridges installed in the printer when printing borderless documents.
For more information, see 
Ink-backup mode.
Chapter 12
104 Troubleshooting
Troubleshooting
 
						

							Image is printed at an angle
Solution:
Verify that no problem exists with the source image. For example, if you are printing
a scanned image, verify that the image was not crooked when it was scanned.
If the problem is not caused by the source image, follow these steps:
1.Remove all paper from the input tray.
2.Load the paper correctly in the input tray.
3.Verify that the paper guide fits firmly against the edge of the paper.
4.Follow loading instructions for the paper type.
Part of the photo is faded
Fading might occur on the edges or near the edges of a photo.
•
Fading occurs on the edges of a photo
•
Fading occurs near the edges of a photo
Fading occurs on the edges of a photo
Problems with borderless documents 105
Troubleshooting
 
						

							Verify that the photo paper is not curled. If the photo paper is curled, place the paper in
a plastic bag and gently bend it in the opposite direction of the curl until the paper lies
flat. If the problem persists, then use photo paper that is not curled.
For instructions about preventing photo paper from curling, see 
Store and handle photo
paper.
Fading occurs near the edges of a photo
If fading occurs approximately 25 to 63 mm (1.0 to 2.5 inches) from the edge of a photo,
try the following solutions:
• Install a 
photo print cartridge and a tri-color print cartridge in the printer.
• Use maximum dpi mode to print the photo. For more information, see 
Maximum dpi.
Photo has an unwanted border
•For most paper types
•
For photo paper with a tear-off tab
For most paper types
Chapter 12
106 Troubleshooting
Troubleshooting
 
						

							If the printout has an unwanted border, try the following solutions:
•
Align print cartridges.
• Open the 
Printer Properties dialog box, click the Features tab, and verify that the
selected paper size matches both the paper size that the photo is formatted for and
the size of the paper that is loaded in the printer.
• Verify that no problem exists with the source image. For example, if you are printing
a scanned image, verify that the image was not crooked when it was scanned.
• Verify that the software application you are using supports borderless printing.
For photo paper with a tear-off tab
If the border appears below the tear-off tab, remove the tab.
If the border appears above the tear-off tab:
•
Align print cartridges.
• Verify that no problem exists with the source image. For example, if you are printing
a scanned image, verify that the image was not crooked when it was scanned.
Problems with borderless documents 107
Troubleshooting