HP Deskjet D2563 User Manual

To increase printer speed, close all unnecessary software programs when printing.
Complex documents, graphics, or photos are printing
Documents containing graphics or photos print more slowly than text documents.
Best or Maximum dpi print mode is selected
The printer prints more slowly when Best or Maximum dpi is selected as the print quality.
To increase the printer speed, select a different print quality mode.
Printer is in ink-backup mode
The printer might print more slowly if it is in ink-backup...

NOTE:In the procedures below, the problem cartridge is identified by the blinking 
light. The light on the left bl inks when the tri-color print cartridge (on the left) is the 
problem and the light on the right blinks when the black cartridge (on the right) is the 
problem. If both lights blink, either both cartridges are the problem, or the printer 
cannot determine the problem cartridge.
To determine which cartridge is having the problem 
1. Make sure the printer is on. 
2. Open the printer cover....

8.Check to see if the error has been resolved. 
• If the error has been resolved, then there is a problem with the black print 
cartridge. 
• If the error has not been resolved, then there is a problem with both print 
cartridges. 
9. When you have identified the problem cartridge, continue with the following solutions. 
Work through the following sections in order. When the print cartridge status light stops 
blinking, you have solved the problem. 
•Solution 1: Remove and reinstall the print cartridges...

5.Read the selection number on the print cartridge label and make sure it is 
compatible with your printer. Compatible print cartridges are listed in the reference 
guide that came with your printer.
1Selection number
6. If the print cartridge has the wrong selection number, install a new print cartridge. 
For more information, see Installation instructions . 
7. Close the printer cover. 
If this did not solve the issue, try the next solution.
Solution 2: Clean the print cartridge contacts
Solution: If...

Try the following solutions:
•
Solution 1: Turn the power off and on
•
Solution 2: Clear any paper jams
•
Solution 3: Move the printer carriage
•
Solution 4: Verify the power source
•
Solution 5: Remove and reinstall the print cartridges
Solution 1: Turn the power off and on
Solution:Turn the power off and then back on.
CAUTION:Check for any loose or broken parts in the printer. If you find loose
or broken parts, go to 
www.hp.com/support.
To turn off the printer
1.Turn off the printer by pressing and...

Solution 3: Move the printer carriage 
Solution: If the printer carriage is still stuck, try moving it as described in the 
following procedure. 
To move the printer carriage 
1. Press the Power button to turn off the printer, and then disconnect the power cord 
from the printer. 
2. Open the printer cover and try to move the print carriage from side to side by hand.
1Print carriage in the access door
If the print carriage does not move, then your printer needs to be serviced. If the 
print carriage does...

Solution 4: Verify the power source
Solution:Verify that the printer is properly connected to a suitable power source.
To verify the power source
1.Verify that the computer and the printer have the correct power plugs depending
on your country/region.
2.Remove the printer cable from any power strips or surge suppressors, and then
plug it directly into a power outlet.
3.Try the print job again to see if this procedure resolved the issue.
NOTE:If the printer prints when plugged directly into a power...

5.Remove the rear access door. Press the handle to the right, and then pull out the 
door.
6. Remove the paper jam from the back of the printer, and then replace the rear access 
door securely.
7. If the paper jam cannot be removed from the back of the printer, raise the printer 
cover, remove the paper jam from the front of the printer, and then lower the cover.
CAUTION: Remove the paper jam carefully as it is possible to damage the 
printer when removing paper from the front.
8. Reload paper in the...

• Use a different type of paper. 
• Do not mix paper types in the input tray
Out of paper
Try the following solutions: 
•Solution 1: Make sure the paper tray is not empty 
•Solution 2: Check the rear door of the printer 
•Solution 3: Check the paper
•Solution 4: Use the HP Paper Feed Cleaning Kit
•Solution 5: Clean the rollers 
•Solution 6: Contact HP support for service 
Solution 1: Make sure the paper tray is not empty 
Solution: If the paper tray is empty, add more paper. 
Cause: The paper tray was...

3.If the product is not already on, turn it on by pressing the Power button. 
4. Remove the stack of paper from the paper tray and verify that all the paper in the 
paper tray is the same size and type. 
5. Replace any paper that is ripped, dusty, wrinkled, or bent. 
If the paper is curled, uncurl the paper by gently bending it in the opposite direction 
of the curl or replace the paper.
NOTE: Use plain paper in the product until the issue is resolved.
6.Tap the stack of paper on a flat surface to align...