HP Deskjet D2563 User Manual

							To increase printer speed, close all unnecessary software programs when printing.
Complex documents, graphics, or photos are printing
Documents containing graphics or photos print more slowly than text documents.
Best or Maximum dpi print mode is selected
The printer prints more slowly when Best or Maximum dpi is selected as the print quality.
To increase the printer speed, select a different print quality mode.
Printer is in ink-backup mode
The printer might print more slowly if it is in ink-backup mode. For more information, see
Ink-backup mode.
To increase the print speed, use two print cartridges in the printer.
Printer software is outdated
Outdated printer software might be installed.
For information about updating the printer software, see 
Download printer software
updates.
Computer does not meet system requirements
If your computer does not have enough RAM or a large amount of free space on the hard
drive, the printer processing time will be longer.
1.Verify that the computer hard disk space, RAM, and processor speed meet the system
requirements.
The system requirements are listed in the Readme file that came with the printer.
2.Make space available on the hard drive by deleting unwanted files.
Print cartridge problems
If the printer slows down or cannot print, there could be a problem with the print cartridge.
For more information, check the following topics:
•
Resolving print cartridge error messages
•
Print cartridge carriage is stalled
Resolving print cartridge error messages
After you install a print cartridge, one or both of the print cartridge status lights begin to
blink. The printer will not print. One of the following messages may appear on your
computer screen:
Print Cartridge Problem
Incorrect Print Cartridge(s)
Incorrectly Installed Cartridge(s)
Print Cartridge(s) Missing
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							NOTE:In the procedures below, the problem cartridge is identified by the blinking 
light. The light on the left bl inks when the tri-color print cartridge (on the left) is the 
problem and the light on the right blinks when the black cartridge (on the right) is the 
problem. If both lights blink, either both cartridges are the problem, or the printer 
cannot determine the problem cartridge.
To determine which cartridge is having the problem 
1. Make sure the printer is on. 
2. Open the printer cover. Wait until the print cartridge carriage moves to the right side 
of the printer and is idle and quiet. 
3. Remove the tri-color print cartridge from the slot on the left. Press down on the 
cartridge, and then slide it out of the print cartridge carriage.
4. Close the printer cover. 
5. Check to see if the error has been resolved. 
• If the error has been resolved, then there is a problem with the tri-color print 
cartridge. 
• If the error has not been resolved, continue to the next step. 
6. Open the cover and reinsert the tri-color print cartridge by sliding it forward into the 
slot on the left. Then push the print cartridge forward until it snaps into place.
7. Repeat the steps to remove the other print cartridge from the slot on the right.
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							8.Check to see if the error has been resolved. 
• If the error has been resolved, then there is a problem with the black print 
cartridge. 
• If the error has not been resolved, then there is a problem with both print 
cartridges. 
9. When you have identified the problem cartridge, continue with the following solutions. 
Work through the following sections in order. When the print cartridge status light stops 
blinking, you have solved the problem. 
•Solution 1: Remove and reinstall the print cartridges 
•Solution 2: Clean the print cartridge contacts
•Solution 3: Print in ink-backup mode 
Solution 1: Remove and reinstall the print cartridges 
Solution: The print cartridge may not have full electrical contact with the printer. 
Removing and reinstalling the cartridge may help.
NOTE: HP cannot guarantee the quality of remanufactured or refilled cartridges.
To verify and install the correct print cartridges 
1. Make sure the printer is on. Press the Power button if it is not lit. 
2. Open the printer cover, and then wait until the print cartridge carriage is idle and 
silent. 
3. Press down lightly on the end of the problem cartridge to release it. 
4. Slide the cartridge out and inspect it:
CAUTION:Do not touch the copper electrical contacts or the ink nozzles.
1Ink nozzles (do not touch)
2Copper contacts
• Check the electrical contacts for debris. 
• Make sure all the clear nozzle protective tape has been removed.
CAUTION: Do not attempt to remove the copper electrical strip!
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							5.Read the selection number on the print cartridge label and make sure it is 
compatible with your printer. Compatible print cartridges are listed in the reference 
guide that came with your printer.
1Selection number
6. If the print cartridge has the wrong selection number, install a new print cartridge. 
For more information, see Installation instructions . 
7. Close the printer cover. 
If this did not solve the issue, try the next solution.
Solution 2: Clean the print cartridge contacts
Solution: If the print cartridge selection number is correct and the previous solution 
did not resolve the problem, try cleaning the print cartridge. For more information, see
Manually clean print cartridges . 
If the print cartridge status light continues to flash after cleaning the print cartridge, 
replace the print cartridge. For more information, see Replace print cartridges . 
If this did not solve the issue, try the next solution.
Solution 3: Print in ink-backup mode 
Solution: If you do not have a replacement print cartridge, you can still print in ink 
backup mode. Remove the problem cartridge and print with the remaining cartridge. 
For more information, see Ink-backup mode .
Print cartridge carriage is stalled
The print cartridge cradle (carriage) may get stuck on either side or in the middle of the 
printer. This is called a carriage stall. When this happens, the error message  Print 
Cartridge Cradle is Stuck  may appear.
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							Try the following solutions:
•
Solution 1: Turn the power off and on
•
Solution 2: Clear any paper jams
•
Solution 3: Move the printer carriage
•
Solution 4: Verify the power source
•
Solution 5: Remove and reinstall the print cartridges
Solution 1: Turn the power off and on
Solution:Turn the power off and then back on.
CAUTION:Check for any loose or broken parts in the printer. If you find loose
or broken parts, go to 
www.hp.com/support.
To turn off the printer
1.Turn off the printer by pressing and releasing the Power button. If it will not turn
off, proceed to the next solution.
2.After the printer turns off, press the Power button to turn the printer back on.
NOTE:The printer may go through a warm-up period of up to two minutes.
Lights may flash, and the carriage may move. Wait until this warm-up period
is complete before continuing to the next step.
3.If the Power light is on and does not blink, print a self-test page. For more
information, see 
Print a test page.
If this did not solve the issue, try the next solution.
Solution 2: Clear any paper jams
Solution:Clear the printer of any jammed paper. For more information, see 
Paper
jam.
If this did not solve the issue, try the next solution.
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							Solution 3: Move the printer carriage 
Solution: If the printer carriage is still stuck, try moving it as described in the 
following procedure. 
To move the printer carriage 
1. Press the Power button to turn off the printer, and then disconnect the power cord 
from the printer. 
2. Open the printer cover and try to move the print carriage from side to side by hand.
1Print carriage in the access door
If the print carriage does not move, then your printer needs to be serviced. If the 
print carriage does move, then proceed to the next step. 
3. Verify that the print cartridges are locked into the printer carriage and have not 
come loose. Also, verify that there are no obstructions under or around the printer 
carriage to prevent it from moving. 
4. Verify that the printer carriage can move freely across the width of the printer by 
gently pushing the carriage to the left, and then to the right. Clear any obstructions. 
5. Close the printer cover and reconnect the power cord. 
6. Press the Power button to turn on the printer. 
7. Try the print job again to see if this procedure resolved the issue. 
If this did not solve the issue, try the next solution.
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							Solution 4: Verify the power source
Solution:Verify that the printer is properly connected to a suitable power source.
To verify the power source
1.Verify that the computer and the printer have the correct power plugs depending
on your country/region.
2.Remove the printer cable from any power strips or surge suppressors, and then
plug it directly into a power outlet.
3.Try the print job again to see if this procedure resolved the issue.
NOTE:If the printer prints when plugged directly into a power outlet, the
power strip or surge suppressor may not be allowing sufficient voltage to reach
the printer.
If this did not solve the issue, try the next solution.
Solution 5: Remove and reinstall the print cartridges
Solution:Improper placement or installation of the print cartridges can cause the
printer carriage to stall. Remove and reinstall the print cartridges. For more
information, see 
Installation instructions.
Paper problems
To clear a paper jam or resolve other paper problems, check the following topics:
•
Paper jam
•
Printer does not feed paper
•
Out of paper
•
Printer prints on multiple sheets at once
Paper jam
To clear a paper jam
1.Remove the paper from the paper tray.
2.If you are printing labels, verify that a label did not become detached from the label
sheet while passing through the printer.
3.Turn off the printer.
4.Disconnect the printer power cord from the electrical outlet.
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							5.Remove the rear access door. Press the handle to the right, and then pull out the 
door.
6. Remove the paper jam from the back of the printer, and then replace the rear access 
door securely.
7. If the paper jam cannot be removed from the back of the printer, raise the printer 
cover, remove the paper jam from the front of the printer, and then lower the cover.
CAUTION: Remove the paper jam carefully as it is possible to damage the 
printer when removing paper from the front.
8. Reload paper in the paper tray. 
9. Reconnect the printer power cord to the electrical outlet. 
10. Turn on the printer. 
11. Reprint the document.
NOTE:If paper jams occur frequently, try using a heavier paper. See Printer
specifications for paper weight specifications.
Printer does not feed paper 
Solution: Try one or more of the following solutions: 
• Reduce the number of sheets in the paper tray. 
• Remove the paper from the paper tray, and then reload it.
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							• Use a different type of paper. 
• Do not mix paper types in the input tray
Out of paper
Try the following solutions: 
•Solution 1: Make sure the paper tray is not empty 
•Solution 2: Check the rear door of the printer 
•Solution 3: Check the paper
•Solution 4: Use the HP Paper Feed Cleaning Kit
•Solution 5: Clean the rollers 
•Solution 6: Contact HP support for service 
Solution 1: Make sure the paper tray is not empty 
Solution: If the paper tray is empty, add more paper. 
Cause: The paper tray was empty.
Solution 2: Check the rear door of the printer 
Solution: If you removed the rear door to clear a paper jam, replace it. Gently push 
the door forward until it snaps into place.
Cause: The rear door was removed from the product. 
If this did not solve the issue, try the next solution.
Solution 3: Check the paper
Solution: Check the paper loaded in the paper tray and the print settings. 
To check the paper in the paper tray 
1. While the product is on, remove the power cord from the back of the product. 
2. Wait 30 seconds, and then plug the power cord into the back of the product.
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							3.If the product is not already on, turn it on by pressing the Power button. 
4. Remove the stack of paper from the paper tray and verify that all the paper in the 
paper tray is the same size and type. 
5. Replace any paper that is ripped, dusty, wrinkled, or bent. 
If the paper is curled, uncurl the paper by gently bending it in the opposite direction 
of the curl or replace the paper.
NOTE: Use plain paper in the product until the issue is resolved.
6.Tap the stack of paper on a flat surface to align the edges. 
7. Verify that the stack of paper contains between 10 and 25 sheets of paper. 
8. Insert the stack of paper into the paper tray with the short edge towards the printer 
and the print side down. Slide the stack of paper towards the printer until it stops. 
9. Slide the paper-width inward until it stops at the edge of the paper.
NOTE:Do not overload in the paper tray. Make sure the stack of paper fits 
within the paper tray and is no higher than the top of the paper-width guide.
10. Make sure the print settings, paper size and type, match the paper loaded in the 
paper tray. 
See the following tasks for information about checking and changing these 
settings. 
11. Try to print again. 
To set the paper size 
1. Make sure you have paper loaded in the input tray. 
2. On the File menu in your software application, click Print. 
3. Make sure you have selected the correct printer. 
4. Click the button that opens the Printer Properties dialog box. 
Depending on your software application, this button might be called  Properties, 
Options , Printer Setup, Printer, or Preferences. 
5. Click the Features tab. 
6. In the Resizing Options area, click the appropriate paper size from the Size list. 
The following table lists the suggested paper size settings for the different types 
of paper you can load in the input tray. Make sure to look at the long list of choices
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