HP Deskjet D2530 User Manual

							To prepare to clean 
1. Open the HP Deskjet cover. 
2. Wait until the print cartridge carriage moves to the right side of the HP Deskjet and is 
idle and quiet. 
3. Remove the print cartridges and place them on a piece of paper, with the copper strips 
facing up.
CAUTION: Do not leave the print cartridges outside the HP Deskjet for more 
than 30 minutes.
To manually clean print cartridge contacts 
1. Lightly moisten a cotton swab with distilled water and squeeze any excess water from 
the swab. 
2. Gently wipe the print cartridge copper contacts with the cotton swab.
CAUTION:Do not touch the print cartridge ink nozzles. Touching the ink nozzles 
will result in clogs, ink failure, and bad electrical connections.
1Ink nozzles (do not touch)
2Copper contacts
3. Repeat this process until no ink residue or dust appears on the swab. 
4. Insert the print cartridges in the HP Deskjet, and then close the cover. For more 
information, see Installation instructions .
Maintain print cartridges
Follow these guidelines to maintain and store HP print cartridges and to ensure consistent 
print quality.
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58 Maintenance
Maintenance
 
						

							• When you remove a print cartridge from the printer, store it in an airtight plastic
container to protect your print cartridge and to prevent the ink from drying out.
• Keep all unused print cartridges in their original sealed packages until they are
needed. Store print cartridges at room temperature (15° to 35° C or 59° to 95° F).
• Do not remove the plastic tape covering the ink nozzles until you are ready to install
the print cartridge in the printer. If the plastic tape has been removed from the print
cartridge, do not attempt to reattach it. Reattaching the tape damages the print
cartridge.
CAUTION: Always turn the printer off with the Power button before you unplug the
power cord or turn off a power strip. This allows the printer to store the print cartridges
properly. When you store the printer, always leave the active print cartridges inside
the printer.
Printer Toolbox
The printer Toolbox contains a number of useful tools to enhance the performance of the
printer.
Use the printer Toolbox to perform the following tasks:
•
Align print cartridges
•
Automatically clean print cartridges
•
Print a test page
•
View estimated ink levels
To open the printer Toolbox
1.Open the 
Printer Properties dialog box.
2.Click the Features tab, and then click the Printer services button.
The Toolbox is displayed.
Printer Toolbox 59
Maintenance
 
						

							10 Shop for ink supplies
To find the print cartridge reorder number, see the printed documentation that came with
the HP Deskjet. You can also use the software that came with the HP Deskjet to find out
the reorder number for the print cartridge. You can order print cartridges online from the
HP Web site. Additionally, you can contact a local HP reseller to find out the correct print
cartridge reorder number for your device and purchase print cartridges.
To order HP papers and other supplies, go to 
www.hp.com/buy/supplies. If prompted,
choose your country/region, follow the prompts to select your product, and then click one
of the shopping links on the page.
NOTE:At this time, some portions of the HP Web site are available in English only.
NOTE:Ordering print cartridges online is not supported in all countries/regions. If it
is not supported in your country/region, contact a local HP reseller for information
about purchasing print cartridges.
To order print cartridges from your desktop
▲Click the Shop for HP Supplies icon on your desktop to connect to HP SureSupply .
You will see a list of original HP printing supplies that are compatible with your device,
as well as options to conveniently purchase the supplies you need (options vary by
country/region).
If you deleted this icon from your desktop, click the Start menu, point to the HP folder,
then click Shop for Supplies.
To order HP printing supplies through the HP Solution Center
1.In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
NOTE:You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click
Printer Services.
2.Click the Estimated Ink Levels tab.
3.Click Ink Cartridge Ordering Information.
The ink cartridge reorder numbers appear.
4.Click Order Online.
HP sends detailed printer information, including model number, serial number, and
ink supply levels, to an authorized online reseller. The supplies you need are
preselected; you can change quantities, add or remove items, and then check out.
60 Shop for ink supplies
Shop for ink supplies
 
						

							11 Troubleshooting
•Error messages
•
Installation problems
•
Printer lights are on or flashing
•
Printer does not print
•
Document prints slowly
•
Print cartridge problems
•
Paper problems
•
Photos do not print correctly
•
Problems with borderless documents
•
Print quality is poor
•
Document is misprinted
•
If you continue to have problems
Error messages
If an error message displays on the computer screen, check the following topics for a
solution:
•
Print cartridge error messages
•
Paper Mismatch or Paper Size message
•
Out of paper
•
There was an error writing to USB port
•
Two-way communication cannot be established or Printer not responding
Print cartridge error messages
If you receive a print cartridge error message, see one of the following topics:
•
Incorrect print cartridge or print cartridge missing
•
Print cartridge problem message
•
Print cartridge carriage is stuck
•
Print cartridge is in the wrong slot
•
Non-HP print cartridges
•
Previously used genuine HP cartridge
•
Original HP ink depleted
•
Low on ink
•
Printing in ink-backup mode
Incorrect print cartridge or print cartridge missing
The printer can only print when the correct print cartridges are installed. If you receive a
print cartridge error message, one or both of the print cartridges cannot be used in the
printer.
To resolve the problem, follow the instructions in 
Resolving print cartridge error
messages.
Troubleshooting 61
Troubleshooting
 
						

							Print cartridge problem message
The printer cannot print if the print cartridges are faulty, or if they are not installed properly.
If you receive a message stating there is a problem with a print cartridge, follow the
instructions in 
Resolving print cartridge error messages to resolve the problem.
Print cartridge carriage is stuck
If the printer stalls while you are printing a document, follow the instructions in 
Print
cartridge carriage is stalled.
Print cartridge is in the wrong slot
Solution:Always install the tri-color print cartridge in the left print cartridge carriage
compartment.
Install the black print cartridge in the right print cartridge carriage compartment.
Cause:If you received this error message, the print cartridge was installed in the
wrong side of the print cartridge carriage.
Non-HP print cartridges
Solution:Follow the prompts on the computer screen to continue or replace the
indicated print cartridges. For more information, see 
Replace print cartridges.
HP recommends that you use genuine HP print cartridges. Genuine HP print
cartridges are designed and tested with HP printers to help you easily produce great
results, time after time.
NOTE:HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP print cartridges, go to:
www.hp.com/go/anticounterfeit
Cause:The product detected that a non-HP print cartridge was installed.
Previously used genuine HP cartridge
Solution:Check the print quality of the current print job. If it is satisfactory, follow
the prompts on the computer screen to continue.
Ink levels might not be available for the indicated print cartridges. Ink level warnings
and indicators provide estimates for planning purposes only. When you receive a low-
ink warning message, consider having a replacement cartridge available to avoid
possible printing delays. You do not need to replace the print cartridges until print
quality becomes unacceptable.
Cause:A genuine HP print cartridge was previously used in another printer.
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62 Troubleshooting
Troubleshooting
 
						

							Original HP ink depleted
Solution:Follow the prompts on the computer screen to continue or replace the
indicated print cartridges. For more information, see 
Replace print cartridges.
Ink levels might not be available for the indicated print cartridges. Ink level warnings
and indicators provide estimates for planning purposes only. When you receive a low-
ink warning message, consider having a replacement cartridge available to avoid
possible printing delays. You do not need to replace the print cartridges until print
quality becomes unacceptable.
HP recommends that you use genuine HP print cartridges. Genuine HP print
cartridges are designed and tested with HP printers to help you easily produce great
results, time after time.
NOTE:HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP print cartridges, go to:
www.hp.com/go/anticounterfeit
Cause:The original HP ink in the indicated print cartridges has been depleted.
Low on ink
Solution:Ink level warnings and indicators provide estimates for planning purposes
only. When you receive a low-ink warning message, consider having a replacement
cartridge available to avoid possible printing delays. You do not need to replace the
print cartridges until print quality becomes unacceptable. If you have installed a refilled
or remanufactured print cartridge, or a cartridge that has been used in another printer,
the ink level indicator may be inaccurate or unavailable.
For more information on replacing print cartridges, see 
Replace print cartridges.
Cause:At least one of the print cartridges is estimated to be low on ink and may
need to be replaced soon.
Printing in ink-backup mode
Solution:If you receive the ink-backup mode message and two print cartridges are
installed in the printer, verify that the protective piece of plastic tape has been
Error messages 63
Troubleshooting
 
						

							removed from each print cartridge. When plastic tape covers the print cartridge 
contacts, the printer cannot detect that the print cartridge is installed. 
To remove plastic tape from a print cartridge 
▲ Hold the print cartridge so that the copper strips are on the bottom and facing 
toward the printer, and then carefully remove the plastic tape.
1Remove plastic tape
CAUTION: Do not touch the print cartridge ink nozzles or copper contacts. 
Touching these parts will result in clogs, ink failure, and bad electrical
connections. Do not remove the copper strips. They are required electrical 
contacts.
Cause: When the printer detects that only one print cartridge is installed, ink-backup 
mode is initiated. This printing mode lets you print with a single print cartridge, but it 
slows the printer and affects the quality of printouts.
Paper Mismatch or Paper Size message
When printing #10 envelopes from the Envelope Tool in Microsoft Word, a  Paper 
Mismatch  or Paper Size error displays, and the Resume and Cartridge lights also blink. 
Try the following solutions: 
•Solution 1: Press the Resume button 
•Solution 2: Set the paper size in Microsoft Word 
Solution 1: Press the Resume button 
Solution: After the error message opens, press the Resume button. The envelope 
will then print correctly. 
If this did not solve the issue, try the next solution.
Solution 2: Set the paper  size in Microsoft Word 
Solution: In Microsoft Word, prior to printing envelopes, set the paper size to #10 
envelope on the  Features tab of the Printer Preferences dialog box.
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64 Troubleshooting
Troubleshooting
 
						

							NOTE:Do not set the paper size from the Printers folder or from the printer icon
located in the lower-right hand corner of the screen next to the clock, because this
will affect all applications. Only set the paper size in Microsoft Word.
To set the paper size in Microsoft Word
1.In Microsoft Word, click File, and then click Print.
2.Make sure that the appropriate printer is selected, and then click Properties.
3.Click the Features tab.
4.In the Size drop-down list, select Envelope #10.
5.Click OK on the Printer Properties dialog box.
6.Click Cancel on the Print dialog box.
7.Print the envelope using the Envelopes and Labels feature in Microsoft Word. The
envelope should print without any errors.
NOTE:When you are finished printing envelopes, set the paper size back to
the default print settings.
Out of paper
If you receive an out of paper message, follow the guidelines in Out of paper.
There was an error writing to USB port
The printer might not be receiving correct data from another USB device or USB hub.
Connect the printer directly to the USB port on the computer.
Two-way communication cannot be established or Printer not responding
The printer might not be able to communicate with the computer if the USB cable is too
long.
If you receive this error message, make sure that the USB cable is not greater than 3
meters (approximately 9.8 feet) in length.
NOTE:For best printing performance, use a USB 2.0 compatible cable.
Installation problems
If the software installation program stops or fails, check the following topics for more
information:
•
Installation program stops
•
Unknown Device message displays
•
Printer name does not appear
If you continue to have problems, visit HP Technical Support at 
www.hp.com/support.
Installation problems 65
Troubleshooting
 
						

							Installation program stops
Cause:If the installation program stops when it looks for new hardware, one of the
following issues is causing a communication problem:
• The USB cable is old or defective.
• Software, such as an antivirus program, is running.
• Another device, such as a scanner, is connected to the computer.
Solution:
To resolve the problem
1.Make sure that no USB devices other than the printer, the keyboard, and the
mouse are connected to the computer.
2.Disconnect and reconnect the USB cable.
3.Make sure that the printer is connected directly to a USB port on the computer
(instead of through a USB hub).
4.If the installation program still does not locate the printer, replace the USB cable,
and then continue to the next step.
5.Click Cancel, and then restart the computer.
6.Turn the printer off, and then disconnect the USB cable and power cord.
7.Quit any antivirus programs or other software programs that are running on the
computer.
NOTE:To quit an antivirus program, follow the manufacturer’s instructions.
8.Reinstall the printer software:
a. Insert the printer software CD into the drive.
b. Follow the onscreen instructions. When the installation program prompts you,
connect the USB cable and the power cord to the printer, and then make sure
that the printer is on.
NOTE:Do not connect the USB cable until you are told to do so.
c. Follow the onscreen instructions to finish the installation.
9.Restart the antivirus program.
Unknown Device message displays
Cause:During installation, an “Unknown Device” message might be displayed
when you connect a USB cable between the printer and the computer. A possible
cause might be a defective USB cable.
Solution:
NOTE:This is not a problem if you are using Windows 2000. If you are using
Windows 2000 and this message is displayed, you can continue with the software
installation.
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66 Troubleshooting
Troubleshooting
 
						

							To resolve the problem
1.Disconnect the USB cable from the printer.
2.Disconnect the power cord from the printer.
3.Wait approximately 30 seconds.
4.Reconnect the power cord to the printer.
5.Reconnect the USB cable to the printer.
6.If the “Unknown Device” message is still displayed, replace the USB cable.
Printer name does not appear
Solution:If the printer software seems to install correctly, but the printer name does
not appear in the list of printers when you click Print on the File menu or in the Printers
folder in Control Panel, try reinstalling the printer software.
To reinstall the printer software
1.Quit any antivirus programs or other software programs that are running on the
computer.
NOTE:To quit an antivirus program, follow the manufacturer’s instructions.
2.Uninstall the printer software:
a. Insert the printer software CD into the drive, and then follow the onscreen
instructions.
NOTE:If the installation program does not start automatically, click your
CD drive letter in Windows Explorer, then double-click the setup.exe file.
For example, double-click D:\setup.exe.
b. When prompted, click Remove All.
3.Reinstall the printer software:
a. Insert the printer software CD into the drive.
b. Follow the onscreen instructions to finish the installation.
4.Restart the antivirus program.
Installation problems 67
Troubleshooting