HP Deskjet D2530 User Manual

							Solution 2: Check the print quality setting
Solution:Check the quality setting. Use a higher quality setting to increase the
amount of ink used for printing.
For more information, see:
•
Change the print speed or quality
•
Maximum dpi
Cause:The print quality setting was set to low.
If this did not solve the issue, try the next solution.
Solution 3: Rotate the image
Solution:If the problem persists, use the software you installed with the product or
another software application to rotate your image 180 degrees so that the light blue,
gray, or brown hues in your image do not print at the bottom of the page.
Cause:The photo image had light blue, gray, or brown hues that print near the
bottom of the page.
Printouts have horizontal streaks or lines
Try the following solutions if your printout has a lines, streaks, or marks on it that run side-
to-side across the width of the page.
•
Solution 1: Make sure the paper is loaded correctly
•
Solution 2: Check the print quality setting
•
Solution 3: If the print cartridge was dropped, wait for it to recover
•
Solution 4: Clean the print cartridge nozzles
•
Solution 5: Clean the print cartridges
Solution 1: Make sure the paper is loaded correctly
Solution:Make sure the paper is loaded correctly.
For more information, see:
•
Print documents
•
Print photos
Cause:The paper was not feeding properly or was not loaded correctly.
If this did not solve the issue, try the next solution.
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							Solution 2: Check the print quality setting
Solution:Check the quality setting. Use a higher quality setting to increase the
amount of ink used for printing.
For more information, see:
•
Change the print speed or quality
•
Maximum dpi
Cause:The print quality setting was set too low.
If this did not solve the issue, try the next solution.
Solution 3: If the print cartridge was dropped, wait for it to recover
Solution:Allow half an hour for the print cartridge to recover.
Cause:A print cartridge was jarred or handled roughly during installation.
If this did not solve the issue, try the next solution.
Solution 4: Clean the print cartridge nozzles
Solution:Check the print cartridges. If it looks as though there are fibers or dust
around the ink nozzles, clean the ink nozzle area of the print cartridge.
For more information, see:
Manually clean print cartridges
Cause:The print cartridge nozzles needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 5: Clean the print cartridges
Solution:Check the estimated ink levels remaining in the print cartridges.
NOTE:Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the print cartridges until print quality becomes unacceptable.
If there is ink remaining in the print cartridges, but you are still noticing a problem,
print a self-test report to determine if there is a problem with the print cartridges. If the
self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges.
For more information, see 
Print a test page.
Cause:The print cartridges needed to be cleaned or there was insufficient ink.
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							Printouts are faded or have dull colors
Try the following solutions if the colors in your printout are not as bright and intense as
you expected.
•
Solution 1: Check the print settings
•
Solution 2: Check the paper type
•
Solution 3: Clean the print cartridges
Solution 1: Check the print settings
Solution:Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
• Check the quality setting. Use a higher quality setting to increase the amount of
ink used for printing.
For more information, see:
•
Select a paper type
•
Change the print speed or quality
•
Maximum dpi
Cause:The paper type or print quality settings were incorrect.
If this did not solve the issue, try the next solution.
Solution 2: Check the paper type
Solution:HP recommends that you use HP Advanced Papers or any other paper
type that is appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
For more information, see:
Store and handle photo paper
Cause:The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 3: Clean the print cartridges
Solution:Check the estimated ink levels remaining in the print cartridges.
NOTE:Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the print cartridges until print quality becomes unacceptable.
If there is ink remaining in the print cartridges, but you are still noticing a problem,
print a self-test report to determine if there is a problem with the print cartridges. If the
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							self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges.
For more information, see 
Print a test page.
Cause:The print cartridges needed to be cleaned or there was insufficient ink.
Printouts seem blurry or fuzzy
Try the following solutions if your printout is smudged or unclear.
TIP:After reviewing the solutions in this section, you can go to HPs support Web
site to see if there is additional troubleshooting help. For more information, go to:
www.hp.com/support.
•Solution 1: Check the print settings
•
Solution 2: Check the resolution of the image
Solution 1: Check the print settings
Solution:Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
• Check the quality setting. Use a higher quality setting to increase the amount of
ink used for printing.
For more information, see:
•
Select a paper type
•
Change the print speed or quality
•
Maximum dpi
Cause:The paper type or print quality settings were incorrect.
If this did not solve the issue, try the next solution.
Solution 2: Check the resolution of the image
Solution:Check the resolution of the image. If you are printing a photo or graphic,
and the resolution is too low, it will be blurry or fuzzy when printed.
If a digital photo or rasterized graphic has been resized, it can be blurry or fuzzy when
printed.
Cause:The resolution of the image was low.
Printouts have vertical streaks
Refer to this section if your printout has lines, streaks, or marks on it that run up-and-
down or lengthwise down the page.
NOTE:For this issue, there is not a problem with your ink supplies. Therefore,
replacing the print cartridges is not necessary.
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							Solution:HP recommends that you use HP Advanced Papers or any other paper
type that is appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
For more information, see:
Store and handle photo paper
Cause:The wrong kind of paper was loaded in the input tray.
Printouts are slanted or skewed
Try the following solutions if your printout does not appear straight on the page.
•
Solution 1: Make sure the paper is loaded correctly
•
Solution 2: Make sure only one type of paper is loaded
•
Solution 3: Check the rear door
Solution 1: Make sure the paper is loaded correctly
Solution:Make sure the paper is loaded correctly.
For more information, see:
•
Print documents
•
Print photos
Cause:The paper was not feeding properly or was not loaded correctly.
If this did not solve the issue, try the next solution.
Solution 2: Make sure only one type of paper is loaded
Solution:Load only one type of paper at a time.
Cause:More than one type of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 3: Check the rear door
Solution:Make sure the rear door is securely installed.
Cause:The rear door was not securely installed.
Ink streaks on the back of the paper
Try the following solutions if there is smeared ink on the back of your printout.
•
Solution 1: Print on a page of plain paper
•
Solution 2: Wait while the ink dries
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							Solution 1: Print on a page of plain paper
Solution:Print one or several pages of plain paper to soak up any excess ink in
the product.
To remove excess ink using plain paper
1.Load several sheets of plain paper in the paper tray.
2.Wait five minutes.
3.Print a document with little or no text.
4.Check the back of the paper for ink. If there is still ink on the back of the paper,
try printing on another page of plain paper.
Cause:Ink accumulated inside the product, where the back of the paper rests
during printing.
If this did not solve the issue, try the next solution.
Solution 2: Wait while the ink dries
Solution:Wait at least thirty minutes for the ink inside the product to dry, then try
the print job again.
Cause:The excess ink in the product needed to dry out.
Paper is not picked up from the input tray
Solution:
Do one of the following:
• If the product is out of paper or there are only a few sheets remaining, load more
paper in the input tray.
• If there is paper in the input tray:
• Remove the stack of paper from the input tray and verify that all the paper in
the input tray is the same size and type.
• Replace any paper that is ripped, dusty, wrinkled, or bent.
If the paper is curled, uncurl the paper by gently bending it in the opposite
direction of the curl or replace the paper.
• Tap the stack of paper on a flat surface to align the edges.
• Verify that the stack of paper contains between 10 and 25 sheets of paper.
• Reload the paper into the input tray.
Follow the prompts on the display to continue.
Cause:There was not enough paper in the input tray.
The text edges are jagged
Try the following solutions if the text in your printouts is not sharp and the edges are
rough.
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							Solution:Use TrueType or OpenType fonts to ensure that the product is able to
print smooth fonts. When selecting a font, look for the TrueType or OpenType icon.
Some software applications offer custom fonts that have jagged edges when enlarged
or printed. Also, if you want to print bitmapped text, it might have jagged edges when
enlarged or printed.
Cause:The font was a custom size.
Document is misprinted
If your document does not print correctly, check the following topics to see how the issues
might be resolved:
•
Text and images are misaligned
•
Document is printed off-center or at an angle
•
Parts of the document are missing or printed in the wrong place
•
Envelope is printed at an angle
•
Document does not reflect the new print settings
Text and images are misaligned
Solution:If the text and images on your printouts are misaligned, then align the
print cartridges.
For more information, see 
Align print cartridges.
Document is printed off-center or at an angle
Solution:
1.Verify that the paper is correctly placed in the input tray.
For more information, see 
Print documents.
2.Verify that the paper guide fits firmly against the edge of the paper.
3.Reprint the document.
Parts of the document are missing or printed in the wrong place
Solution:Open the 
Printer Properties dialog box and confirm the following options:
TabSetting
FeaturesPortrait or Landscape: Verify the appropriate
orientation.Size: Verify the appropriate paper size.
Scale to paper size: Select this option to scale text and
graphics to the paper size specified in the corresponding
drop-down list.
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							If parts of the document are still missing, the printer settings might be overridden by
the software program print settings. Select the appropriate print settings from within
the software program.
Envelope is printed at an angle
Solution:
1.Slide the flap inside the envelope before loading it in the printer.
For more information about loading envelopes, see 
Print envelopes.
2.Confirm that the paper guide fits firmly against the edge of the envelope.
3.Reprint the envelope.
Document does not reflect the new print settings
Solution:The printer settings might differ from the software program print settings.
Select the appropriate print settings within the software program.
If you continue to have problems
If you continue to have problems after investigating the troubleshooting topics, shut down
your computer and then restart it.
If you still have questions after restarting your computer, visit HP Technical Support at
www.hp.com/support.
For information about the support process, see 
HP support.
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Troubleshooting
 
						

							A HP support
•Ink cartridge warranty information 
•Support process 
•HP support by phone
Ink cartridge warranty information
The HP cartridge(s) warranty is applicable when t he product is used in its designated HP printing 
device. This warranty does not cover HP ink products that have been refilled, remanufactured,
refurbished, misused, or tampered with. 
During the warranty period the product is covered as  long as the HP ink is not depleted and the end 
of warranty date has not been reached. The end of  warranty date, in YYYY/MM/DD format, may be 
found on the product as indicated:
For a copy of the HP Limited Warranty Statement, see the Reference Guide that came with the
printer.
Support process
If you have a problem, follow these steps 
1. Check the documentation that came with the HP Deskjet. 
2. Visit the HP online support Web site at www.hp.com/support. HP online support is available to 
all HP customers. It is the fastest source for  up-to-date device information and expert assistance and includes the following features: 
• Fast access to qualified online support specialists
• Software and driver updates for your HP Deskjet
• Valuable HP Deskjet and troubleshoot ing information for common problems 
• Proactive device updates, support alerts, and  HP newsgrams that are available when you 
register your device 
3. For Europe only: Contact your local point of purchase. If your device has a hardware failure, you 
will be asked to bring it back to your local poi nt of purchase. (Service is provided at no charge during the device limited warranty period. After the warranty period, you will be quoted a service 
charge.) 
4. Call HP support. Support options and availability vary by device, country/region, and language.
HP support by phone
•Phone support period 
•Placing a call 
•After the phone support period 
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							Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including
Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to
www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the HP Deskjet. Be prepared to provide
the following information:
• Device model number (located on the label on the front of the device)
• Device serial number (located on the back or bottom of the device)
• Messages that appear when the situation occurs
• Answers to these questions:
• Has this situation happened before?
• Can you re-create it?
• Did you add any new hardware or software to your computer at about the time that this
situation began?
• Did anything else occur prior to this situation (such as a thunderstorm, device was moved,
etc.)?
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be
available at the HP online support Web site: 
www.hp.com/support. Contact your HP dealer or call
the support phone number for your country/region to learn more about support options.
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HP support