HP DeskJet 2000 User Manual

6 Solve a problem
This section contains the following topics: 
•Improve print quality 
•Clear a paper jam 
•Unable to print 
•HP support
 Click here to go online for more information .
Improve print quality
1.Make sure you are using genuine HP cartridges. 
2. Check the print properties to make sure you have selected the appropriate paper type 
and print quality from the  Media drop-down list. In the Printer Software, click Printer 
Actions  and then click Set Preferences to access the print properties....

streaks in the color and black boxes, or no ink in portions of the boxes, then 
automatically clean the cartridges
6. Clean the print cartridges automatically, if the diagnostic page shows steaks or 
missing portions of the color and black boxes. 
To clean the cartridges automatically 
a . Load letter or A4 unused plain white paper into the input tray. 
b . In the Printer Software, click Printer Actions and then click Maintenance 
Tasks  to access the Printer Toolbox. 
c . Click Clean Ink Cartridges....

Clear a paper jam
Clear a paper jam. 
To clear a paper jam 
1. Press the Cancel button to try to clear the jam automatically. If this does not work, 
the paper jam will need to be cleared manually. 
2. Locate the paper jam 
Input tray 
If the paper jam is located near the back input tray, pull the paper gently out of the 
input tray.
Output tray 
• If the paper jam is located near the front output tray, pull the paper gently out of 
the output tray.
• You may need to open the carriage door and slide the...

Inside of printer 
• If the paper jam is located inside the printer, open the cleanout door located on 
the bottom of the printer. Press tabs on both sides of the cleanout door.
• Remove jammed paper.
• Close the cleanout door. Gently push the door towards the printer until both 
latches snap into place.
3. Press the Resume button on the control panel to continue the current job. 
If the above solutions do not resolve the problem, click here for more online
troubleshooting . 
Prevent paper jams 
• Do not...

Unable to print
Make sure that the printer is turned on and that there is paper in the tray. If you are still 
unable to print, try the following in order: 
1. Check for error messages and resolve. 
2. Disconnect and reconnect the USB cable. 
3. Verify that the product is not paused or offline. 
To verify that the product is not paused or offline
NOTE: HP provides a Printer Diagnostic Utility that can automatically fix this 
issue.
 Click here to go online for more information . Otherwise, follow the...

c. If the wrong product is set as the default printer, right-click the correct product and 
select  Set as Default Printer. 
d . Try using your product again. 
5. Restart the print spooler. 
To restart the print spooler
NOTE: HP provides a Printer Diagnostic Utility that can automatically fix this 
issue.
 Click here to go online for more information . Otherwise, follow the steps 
below.
a . Depending upon your operating system, do one of the following: 
Windows 7 
• From the Windows  Start menu, click...

6.Restart the computer. 
7. Clear the print queue 
To clear the print queue
NOTE: HP provides a Printer Diagnostic Utility that can automatically fix this 
issue.
 Click here to go online for more information . Otherwise, follow the steps 
below.
a . Depending upon your operating system, do one of the following: 
• Windows 7: From the Windows Start menu, click Devices and Printers. 
Right-click the icon for your product and select  See whats printing to open 
the print queue. 
• Windows Vista: From the...

is on and both tri-color and black ink gauge icons are still blinking, then one or both 
cartridges may be defective. To determine if one cartridge is defective do the following: 
1. Remove black cartridge. 
2. Close cartridge door. 
3. If both ink gauge icons continue to blink and the ink drop icon remains on, then the 
tri-color cartridge is defective and should be replaced. If the tri-color ink gauge icon 
displays the current ink level, but does not blink, and the ink drop icon remains on,
then the...

•HP support by phone 
•Additional warranty options
Register the product
By taking just a few quick minutes to register, you can enjoy quicker service, more efficient 
support, and product support alerts. If you did not register your printer while installing the 
software, you can register now at http://www.register.hp.com .
Support process
If you have a problem, follow these steps: 
1. Check the documentation that came with the product. 
2. Visit the HP online support Web site at www.hp.com/support. HP...

Placing a call 
Call HP support while you are in front of the computer and the product. Be prepared to 
provide the following information: 
• Product name (HP Deskjet 2000 J210 series) 
• Model number (located inside the cartridge door)
Model No. xxxxx
HP Ink Cartridge
Product No.xxxxxxxx
• Serial number (located on the back or bottom of the product) 
• Messages that appear when the situation occurs 
• Answers to these questions: 
◦ Has this situation happened before? 
◦ Can you re-create it? 
◦ Did you...