HP DeskJet 2000 User Manual

							6 Solve a problem
This section contains the following topics: 
•Improve print quality 
•Clear a paper jam 
•Unable to print 
•HP support
 Click here to go online for more information .
Improve print quality
1.Make sure you are using genuine HP cartridges. 
2. Check the print properties to make sure you have selected the appropriate paper type 
and print quality from the  Media drop-down list. In the Printer Software, click Printer 
Actions  and then click Set Preferences to access the print properties. 
3. Check the estimated ink levels to determine if the cartridges are low on ink. For more 
information, see Check the estimated ink levels . If the print cartridges are low on ink 
consider replacing them. 
4. Align the printer cartridges 
To align the cartridges from the Printer Software
NOTE: Aligning the cartridges ensures high-quality output. The HP Printer 
prompts you to align the cartridges every time you install a new cartridge. If you 
remove and reinstall the same print cartridge, the HP Printer will not prompt you 
to align the print cartridges. The HP Printer remembers the alignment values for
that print cartridge, so you do not need to realign the print cartridges.
a . Load letter or A4 unused plain white paper into the input tray. 
b .In the Printer Software, click Printer Actions and then click Maintenance 
Tasks  to access the Printer Toolbox. 
c . The Printer Toolbox appears. 
d . Click Align Ink Cartridges tab. The product prints an alignment sheet. 
5. Print a diagnostics page if the cartridges are not low on ink. 
To print a diagnostics page 
a . Load letter or A4 unused plain white paper into the input tray. 
b .In the Printer Software, click Printer Actions and then click Maintenance 
Tasks  to access the Printer Toolbox. 
c . Click Print Diagnostic Information to print a diagnostics page. Review the blue, 
magenta, yellow, and black boxes on the diagnostics page. If you are seeing
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							streaks in the color and black boxes, or no ink in portions of the boxes, then 
automatically clean the cartridges
6. Clean the print cartridges automatically, if the diagnostic page shows steaks or 
missing portions of the color and black boxes. 
To clean the cartridges automatically 
a . Load letter or A4 unused plain white paper into the input tray. 
b . In the Printer Software, click Printer Actions and then click Maintenance 
Tasks  to access the Printer Toolbox. 
c . Click Clean Ink Cartridges. Follow the onscreen instructions. 
If the above solutions do not resolve the problem, click here for more online
troubleshooting .
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							Clear a paper jam
Clear a paper jam. 
To clear a paper jam 
1. Press the Cancel button to try to clear the jam automatically. If this does not work, 
the paper jam will need to be cleared manually. 
2. Locate the paper jam 
Input tray 
If the paper jam is located near the back input tray, pull the paper gently out of the 
input tray.
Output tray 
• If the paper jam is located near the front output tray, pull the paper gently out of 
the output tray.
• You may need to open the carriage door and slide the print carriage to the right
to access the paper jam.
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							Inside of printer 
• If the paper jam is located inside the printer, open the cleanout door located on 
the bottom of the printer. Press tabs on both sides of the cleanout door.
• Remove jammed paper.
• Close the cleanout door. Gently push the door towards the printer until both 
latches snap into place.
3. Press the Resume button on the control panel to continue the current job. 
If the above solutions do not resolve the problem, click here for more online
troubleshooting . 
Prevent paper jams 
• Do not overfill the input tray. 
• Remove printed papers from the output tray frequently. 
• Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn. 
• Do not combine different paper types and paper sizes in the input tray; the entire stack 
of paper in the input tray must be the same size and type. 
• Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure 
the paper-width guide does not bend the paper in the input tray. 
• Do not force paper too far forward in the input tray. 
If the above solutions do not resolve the problem, click here for more online
troubleshooting .
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							Unable to print
Make sure that the printer is turned on and that there is paper in the tray. If you are still 
unable to print, try the following in order: 
1. Check for error messages and resolve. 
2. Disconnect and reconnect the USB cable. 
3. Verify that the product is not paused or offline. 
To verify that the product is not paused or offline
NOTE: HP provides a Printer Diagnostic Utility that can automatically fix this 
issue.
 Click here to go online for more information . Otherwise, follow the steps 
below.
a . Depending upon your operating system, do one of the following: 
• Windows 7: From the Windows Start menu, click Devices and Printers. 
Right-click the icon for your product and select  See whats printing to open 
the print queue. 
• Windows Vista: From the Windows Start menu, click Control Panel, and 
then click  Printers. Double-click the icon for your product to open the print 
queue. 
• Windows XP: From the Windows Start menu, click Control Panel, and then 
click  Printers and Faxes. Double-click the icon for your product to open the 
print queue. 
b . On the Printer menu, make sure there are no check marks next to Pause 
Printing  or Use Printer Offline. 
c . If you made any changes, try to print again. 
4. Verify that the product is set as the default printer. 
To verify that the product is  set as the default printer
NOTE:HP provides a Printer Diagnostic Utility that can automatically fix this 
issue.
 Click here to go online for more information . Otherwise, follow the steps 
below.
a . Depending upon your operating system, do one of the following: 
• Windows 7: From the Windows Start menu, click Devices and Printers. 
• Windows Vista: From the Windows Start menu, click Control Panel, and 
then click  Printers. 
• Windows XP: From the Windows Start menu, click Control Panel, and then 
click  Printers and Faxes. 
b . Make sure the correct product is set as the default printer. 
The default printer has a check mark in a black or green circle next to it.
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							c. If the wrong product is set as the default printer, right-click the correct product and 
select  Set as Default Printer. 
d . Try using your product again. 
5. Restart the print spooler. 
To restart the print spooler
NOTE: HP provides a Printer Diagnostic Utility that can automatically fix this 
issue.
 Click here to go online for more information . Otherwise, follow the steps 
below.
a . Depending upon your operating system, do one of the following: 
Windows 7 
• From the Windows  Start menu, click Control Panel, System and Security, 
and then  Administrative Tools. 
• Double-click  Services. 
• Right-click the  Print Spooler, and then click Properties. 
•On the  General tab, next to Startup type, make sure that Automatic is 
selected. 
• If the service is not already running, under  Service status, click Start, and 
then click  OK. 
Windows Vista 
• From the Windows  Start menu, click Control Panel, System and 
Maintenance , Administrative Tools. 
• Double-click  Services. 
• Right-click the  Print Spooler service, and then click Properties. 
•On the  General tab, next to Startup type, make sure that Automatic is 
selected. 
• If the service is not already running, under  Service status, click Start, and 
then click  OK. 
Windows XP 
• From the Windows  Start menu, right click My Computer. 
• Click  Manage, and then click Services and Applications. 
• Double-click  Services, and then select Print Spooler. 
• Right-click  Print Spooler, and click Restart to restart the service. 
b . Make sure the correct product is set as the default printer. 
The default printer has a check mark in a black or green circle next to it. 
c . If the wrong product is set as the default printer, right-click the correct product and 
select Set as Default Printer . 
d . Try using your product again.
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							6.Restart the computer. 
7. Clear the print queue 
To clear the print queue
NOTE: HP provides a Printer Diagnostic Utility that can automatically fix this 
issue.
 Click here to go online for more information . Otherwise, follow the steps 
below.
a . Depending upon your operating system, do one of the following: 
• Windows 7: From the Windows Start menu, click Devices and Printers. 
Right-click the icon for your product and select  See whats printing to open 
the print queue. 
• Windows Vista: From the Windows Start menu, click Control Panel, and 
then click  Printers. Double-click the icon for your product to open the print 
queue. 
• Windows XP: From the Windows Start menu, click Control Panel, and then 
click  Printers and Faxes. Double-click the icon for your product to open the 
print queue. 
b . On the Printer menu, click Cancel all documents or Purge Print Document, 
and then click  Yes to confirm. 
c . If there are still documents in the queue, restart the computer and try printing 
again after the computer has restarted. 
d . Check the print queue again to make sure it is clear, and then try to print again. 
If the print queue is not clear, or if it is cl ear but jobs are still failing to print, proceed 
to the next solution. 
If the above solutions do not resolve the problem, click here for more online
troubleshooting .
Clear the print carriage
Remove any objects, such as paper, that are blocking the print carriage.
NOTE:Do not use any tools or other devices to remove jammed paper. Always use 
caution when removing jammed paper from inside the product.
 Click here to go online for more information .
Identify a defective cartridge
If the ink drop icon is on and both tri-color and black ink gauge icons are blinking, one or 
both cartridges might be defective. First make sure that the pink tape has been removed 
from both cartridges, and that both cartridges are installed correctly. If the ink drop icon
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							is on and both tri-color and black ink gauge icons are still blinking, then one or both 
cartridges may be defective. To determine if one cartridge is defective do the following: 
1. Remove black cartridge. 
2. Close cartridge door. 
3. If both ink gauge icons continue to blink and the ink drop icon remains on, then the 
tri-color cartridge is defective and should be replaced. If the tri-color ink gauge icon 
displays the current ink level, but does not blink, and the ink drop icon remains on,
then the black cartridge is defective and should be replaced.
Prepare the trays
Open output tray 
▲ Output tray must be open to begin printing.
Close cartridge door 
▲ Cartridge door must be closed to begin printing.
 Click here to go online for more information.
HP support
•Register the product 
•Support process
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							•HP support by phone 
•Additional warranty options
Register the product
By taking just a few quick minutes to register, you can enjoy quicker service, more efficient 
support, and product support alerts. If you did not register your printer while installing the 
software, you can register now at http://www.register.hp.com .
Support process
If you have a problem, follow these steps: 
1. Check the documentation that came with the product. 
2. Visit the HP online support Web site at www.hp.com/support. HP online support is 
available to all HP customers. It is  the fastest source for up-to-date product 
information and expert assistance and includes the following features: 
• Fast access to qualified on line support specialists 
• Software and driver updates for the product 
• Valuable product and troubleshooting information for common problems
• Proactive product updates, support alerts , and HP newsgrams that are available 
when you register the product 
3. Call HP support. Support options and availability vary by product, country/region, and 
language.
HP support by phone
Phone support options and availability vary  by product, country/region, and language. 
This section contains the following topics: 
•Phone support period 
•Placing a call 
•Support phone numbers 
•After the phone support period 
Phone support period 
One year of phone support is available in North America, Asia Pacific, and Latin America 
(including Mexico). To determine the duration of phone support in Europe, the Middle 
East, and Africa, go to www.hp.com/support . Standard phone company charges apply.
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							Placing a call 
Call HP support while you are in front of the computer and the product. Be prepared to 
provide the following information: 
• Product name (HP Deskjet 2000 J210 series) 
• Model number (located inside the cartridge door)
Model No. xxxxx
HP Ink Cartridge
Product No.xxxxxxxx
• Serial number (located on the back or bottom of the product) 
• Messages that appear when the situation occurs 
• Answers to these questions: 
◦ Has this situation happened before? 
◦ Can you re-create it? 
◦ Did you add any new hardware or software to your computer at about the time 
that this situation began? 
◦ Did anything else occur prior to this situation (such as a thunderstorm, product 
was moved, etc.)? 
Support phone numbers 
For the most current HP list of telephone su pport numbers and call costs information, see
www.hp.com/support. 
After the phone support period 
After the phone support period, help is available from HP at an additional cost. Help may 
also be available at the HP online support Web site: www.hp.com/support . Contact your 
HP dealer or call the support phone number  for your country/region to learn more about 
support options.
Additional warranty options
Extended service plans are available for the HP Printer at additional costs. Go to
www.hp.com/support , select your country/region and language, then explore the services 
and warranty area for information about the extended service plans.
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