HP DesignJet Z3100ps GP 24 User Manual

A file system check is taking place; it can take up to 40 minutes. Please wait until it finishes.
CAUTION:If you turn the printer off before the file system check has finished, the file system
could be seriously damaged, making the printers hard disk unusable. In any case, the file system
check restarts from the beginning whenever you turn the printer on.
A file system check is scheduled every 90 days, in order to maintain the hard disks file system integrity.
NOTE:When the printer is powered back on, it...

●Office features or paper saving options
●Back to front printing
If you are using the HP-GL/2 driver, the following features are not available.
●Print Preview
●Back to front printing
To get the same results, use the equivalent features available in QuarkXPress.
Printer alerts
Your printer can communicate are two types of alerts:
●Errors: Mainly alerting you to the fact that the printer is unable to print. However, in the driver,
errors can also alert you to conditions that could ruin the print, such as...

By default, the access to the job queue is open to all user. An administrator can set a password so
that users are required to enter a password for:
●Seeing job previews
●Canceling or deleting jobs
ENWWPrinter alerts 193
General printer issues
 

194 Chapter 15   Troubleshooting general printer issues ENWW
General printer issues
 

16
Front-panel error messages
Occasionally you may see one of the following messages appear on the front-panel display. If so, please
follow the advice in the Recommendation column.
If you see an error message that does not appear here, and you feel in doubt about the correct response,
contact HP Support. See 
Contact HP Support on page 200.
Table 16-1  Text messages
MessageRecommendation
[Color] cartridge has expiredReplace the cartridge. See Handling ink cartridges and
printheads on page 117.
[Color]...

MessageRecommendation
PDL Error: Job clippedThe image is too large for the paper or for the printer. Load
larger paper if possible, or reduce the image size.
PDL Error: memory fullRestart the printer and try resending the job; if necessary, reduce
the complexity of the job.
PDL Error: out of paperLoad more paper.
PDL Error: parsing errorThe print job is unintelligible to the printer. Try to recreate and
resend it. Check your cable connections.
PDL Error: print mode errorThe paper type or print quality...

17
HP Customer Care
●Introduction
●
HP Professional Graphics Services
●
HP Instant Support
●
HP Proactive Support
●
Contact HP Support
ENWW197
HP Customer Care
 

Introduction
HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet,
providing comprehensive, proven support expertise and new technologies to give you unique end-to-end
support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and
exchange services, phone and Web support, software updates, and self-maintenance services. To find
out more about HP Customer Care, please visit us at:
http://www.hp.com/go/designjet/
or call us...

They include remote support. On-site service is also provided if necessary, with two alternative response-
time options.
●Next business day
●Same business day, within four hours (may not be available in all countries)
For more information on HP Care Packs, please visit 
http://www.hp.com/go/lookuptool/.
HP Installation
The HP Installation service unpacks, sets up, and connects the printer for you.
This is one of the HP Care Pack services; for more information, please visit 
http://www.hp.com/go/...

If Proactive Support finds any potential problem, it notifies you with an alert, which will explain the problem
and recommend a solution. In some cases, the solution may be applied automatically; in other cases, you
may be asked to perform some procedure to solve the problem.
See also 
Access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) on page 19.
Contact HP Support
HP Support is available to you by telephone. What to do before you call:
●Review the troubleshooting suggestions in this...