HP DesignJet Z3100 GP 44 User Manual
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HP Designjet Z3100ps GP Photo Printer Us ing your printer
HP Designjet Z3100ps GP Photo Printer Using your printer
Legal notices © 2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP Products and services are set forth in the express warranty statement accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.Trademarks Adobe®, Acrobat®, Adobe Photoshop®, and Adobe® PostScript® 3™ are trademarks of Adobe Systems Incorporated. Corel® is a trademark or registered trademark of Corel Corporation or Corel Corporation Limited. Energy Star® is a U.S. registered mark of the United States Environmental Protection Agency. Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation. PANTONE® is Pantone, Inc.s check- standard trademark for color.
Table of contents 1 Introduction Safety precautions .................................................................................................................... 2 HP Start-Up Kit ......................................................................................................................... 2 Using this guide ....................................................................................................................... 2 Introduction .............................................................................................................. 2 Use and maintenance ................................................................................................ 3 Troubleshooting ........................................................................................................ 3 Accessories, support, and specifications ...................................................................... 3 Glossary .................................................................................................................. 3 Index ....................................................................................................................... 3 Warnings and Cautions ............................................................................................. 3 The printers main features ........................................................................................................ 4 The printers main components ................................................................................................... 4 Front view ................................................................................................................ 5 Rear view ................................................................................................................. 5 The front panel ........................................................................................................................ 6 Printer software ........................................................................................................................ 7 The printers internal prints ........................................................................................................ 8 2 Installing the software Choose which connection method to use ................................................................................... 10 Connect to a network (Windows) ............................................................................................. 10 Connect directly to a computer (Windows) ................................................................................ 11 Printer sharing considerations ................................................................................... 12 Uninstall the printer software (Windows) ................................................................................... 12 Connect to a network (Mac OS) ............................................................................................... 12 Bonjour/Rendezvous connection ............................................................................... 12 TCP/IP connection ................................................................................................... 14 Connect directly to a computer (Mac OS) ................................................................................. 15 Sharing the printer .................................................................................................. 16 Uninstall the printer software (Mac OS) ..................................................................................... 16 3 Personalizing the printer Turn printer on and off ............................................................................................................ 18 Change the language of the front-panel display ......................................................................... 19 Access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) ......................................... 19 Access the Embedded Web Server ........................................................................................... 20 Change the language of HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) ................ 20 Change the language of the Embedded Web Server .................................................................. 20 Change the sleep mode setting ................................................................................................ 21 Turn the buzzer on and off ...................................................................................................... 21 Change the front-panel display contrast .................................................................................... 21 ENWWiii
Change the units of measurement ............................................................................................. 21 Configure network settings ...................................................................................................... 21 Change the graphic language setting ....................................................................................... 22 4 Paper handling General advice ...................................................................................................................... 26 Choose which spindle to use ................................................................................................... 26 Load a roll onto the spindle ..................................................................................................... 27 Load a roll into the printer ....................................................................................................... 29 Easy loading procedure ........................................................................................... 29 Paper menu procedure ............................................................................................. 32 Unload a roll ......................................................................................................................... 33 Unload paper key procedure with paper on the roll .................................................... 33 Paper menu procedure with paper on the roll ............................................................. 34 Roll out of paper procedure ...................................................................................... 34 Load a single sheet ................................................................................................................ 34 Easy loading procedure ........................................................................................... 35 Paper menu procedure ............................................................................................. 36 Unload a single sheet ............................................................................................................. 38 Unload paper key procedure .................................................................................... 38 Paper menu procedure ............................................................................................. 38 View information about the paper ............................................................................................ 39 Paper profiles ........................................................................................................................ 39 Add a custom paper type ........................................................................................................ 40 Print on loaded paper ............................................................................................................. 41 Maintain paper ...................................................................................................................... 41 Change the drying time .......................................................................................................... 41 Turn the automatic cutter on and off ......................................................................................... 42 Feed and cut the paper ........................................................................................................... 42 5 Printing Create a print job .................................................................................................................. 46 Using the Embedded Web Server to print files ............................................................ 46 Select print quality .................................................................................................................. 47 Select paper size ................................................................................................................... 47 Custom paper sizes ................................................................................................. 48 Select margins options ............................................................................................................ 48 Print with shortcuts .................................................................................................................. 49 Rescale a print ....................................................................................................................... 50 Change the treatment of overlapping lines ................................................................................ 51 Preview a print ...................................................................................................................... 51 Print a draft ........................................................................................................................... 53 High-quality printing ............................................................................................................... 54 If you have a high-resolution image ........................................................................... 54 If you have printhead problems ................................................................................. 54 If you are printing on photo paper ............................................................................ 55 If you are printing on satin photo paper ..................................................................... 55 Print in gray shades ................................................................................................................ 55 Print with no margins .............................................................................................................. 56 Rotate an image .................................................................................................................... 56 Autorotate .............................................................................................................. 58 Print with crop lines ................................................................................................................ 58 Use paper economically ......................................................................................................... 58 ivENWW
Nest jobs to save roll paper .................................................................................................... 58 When does the printer try to nest pages? ................................................................... 59 What pages can be nested? ..................................................................................... 59 Which pages qualify for nesting? .............................................................................. 59 How long does the printer wait for another file? .......................................................... 60 Use ink economically .............................................................................................................. 60 6 Color management What is color? ....................................................................................................................... 62 The problem: color in the computer world ................................................................................. 62 The solution: color management ............................................................................................... 64 Color and your printer ............................................................................................................ 66 HP Embedded Spectrophotometer ............................................................................. 66 A summary of the color management process ............................................................................ 67 Color calibration .................................................................................................................... 68 Color profiling ....................................................................................................................... 69 Create your own profile ........................................................................................... 69 Use a third-party profile ........................................................................................... 71 Profile your monitor ................................................................................................. 71 Color management options ..................................................................................................... 71 Perform black point compensation ............................................................................................ 72 Set the rendering intent ........................................................................................................... 72 Color emulation ..................................................................................................................... 73 CMYK color emulation ............................................................................................. 73 RGB color emulation ................................................................................................ 74 HP Professional PANTONE Emulation ....................................................................................... 75 Color adjustment options ........................................................................................................ 76 Printing in color ...................................................................................................... 76 Printing in grayscale ................................................................................................ 77 Color management scenarios .................................................................................................. 78 Print a color photo for an exhibition (Photoshop, PS driver) ........................................... 78 Print a color photo for an exhibition (Photoshop, PCL driver) ......................................... 81 Print a black-and-white photo for an exhibition (Photoshop, PS driver) ............................ 84 Print a black-and-white photo for an exhibition (Photoshop, PCL driver) .......................... 88 Print a digital album (Aperture, PS driver) ................................................................... 92 Print a digital album (Aperture, PCL driver) ................................................................. 95 Proof the output on the monitor (InDesign, PS driver) .................................................... 97 Proof the output on the printer (QuarkXPress, PS driver) .............................................. 101 Proof a press using the EFI RIP ................................................................................ 104 7 Job queue management Embedded Web Server job queue page ................................................................................. 108 Job preview ......................................................................................................................... 108 Turn off the job queue ........................................................................................................... 109 Select when to print a job in the queue ................................................................................... 109 Identify a job in the queue ..................................................................................................... 109 Prioritize a job in the queue .................................................................................................. 110 Delete a job from the queue .................................................................................................. 110 Reprint or copy a job in the queue ......................................................................................... 110 Job status messages .............................................................................................................. 110 Remove a hold ...................................................................................................... 111 8 Retrieving printer usage information ENWWv
Get printer accounting information ......................................................................................... 114 Check printer usage statistics ................................................................................................. 114 Printer statistics with HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) ...... 114 Printer statistics with the Embedded Web Server ....................................................... 114 Check ink and paper usage for a job ..................................................................................... 114 Ink and paper statistics with HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) ..................................................................................................................... 114 Printer statistics with the Embedded Web Server ....................................................... 115 9 Handling ink cartridges and printheads About the ink cartridges ........................................................................................................ 118 Check the ink cartridges status ............................................................................................... 118 Ink menu procedure ............................................................................................... 118 HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) procedures .................. 118 Remove an ink cartridge ....................................................................................................... 119 Insert an ink cartridge ........................................................................................................... 120 About the printheads ............................................................................................................ 121 Check the printhead status .................................................................................................... 122 Remove a printhead ............................................................................................................. 122 Insert a printhead ................................................................................................................. 125 10 Maintaining the printer Check printer status .............................................................................................................. 130 Clean the exterior of the printer ............................................................................................. 130 Replace the cutter ................................................................................................................. 130 Maintain the ink cartridges .................................................................................................... 1 3 5 Move or store the printer ....................................................................................................... 135 Update the firmware ............................................................................................................. 136 Update the software ............................................................................................................. 136 Printer maintenance kits ........................................................................................................ 137 Secure Disk Erase ................................................................................................................ 137 11 Accessories How to order supplies and accessories ................................................................................... 140 Order ink supplies ................................................................................................. 140 Order paper ......................................................................................................... 141 Non-recommended paper types ............................................................... 145 Order accessories ................................................................................................. 145 Introduction to the accessories ............................................................................................... 145 Stand .................................................................................................................. 145 EFI Designer Edition RIP ......................................................................................... 145 HP Photosmart Pro print plug-in for Adobe Photoshop ................................................ 146 12 Troubleshooting paper issues The paper cannot be loaded successfully ................................................................................ 148 Unsuccessful roll load ............................................................................................ 148 Unsuccessful sheet load .......................................................................................... 148 Paper loading error messages ................................................................................ 149 The paper type is not in the driver .......................................................................................... 149 Transparent or translucent paper ............................................................................. 150 Glossy paper ........................................................................................................ 150 Matte Paper ......................................................................................................... 150 viENWW
General purpose paper .......................................................................... 150 Photographic paper ................................................................................ 151 Fine art paper ........................................................................................ 151 Banners ................................................................................................ 151 HP Banners with Tyvek® ........................................................................................ 151 Black ink is easily removed when touched ................................................................ 151 After printing, the paper has wrinkles or there is too much ink .................................... 151 The paper has jammed ......................................................................................................... 152 Prints do not fall nicely into the basket .................................................................................... 154 The sheet stays in the printer when the print has been completed ............................................... 155 The paper is cut when the print has been completed ................................................................. 155 The cutter does not cut well ................................................................................................... 155 The roll is loose on the spindle ............................................................................................... 155 A strip stays on the output tray and generates jams .................................................................. 155 Recalibrate the paper advance .............................................................................................. 156 Recalibrating the paper advance procedure ............................................................. 156 Return to default calibration .................................................................................... 157 13 Troubleshooting print-quality issues General advice .................................................................................................................... 160 Print quality troubleshooting wizard ........................................................................................ 160 Horizontal lines across the image (banding) ............................................................................ 161 Lines are too thick, too thin, or missing ................................................................................... 162 Lines appear stepped or jagged ............................................................................................ 162 Lines print double or in the wrong colors ................................................................................. 163 Lines are discontinuous ......................................................................................................... 163 Lines are blurred .................................................................................................................. 164 The whole image is blurry or grainy ....................................................................................... 165 The paper is not flat ............................................................................................................. 165 The print is scuffed or scratched ............................................................................................. 166 Ink marks on the paper ......................................................................................................... 166 Horizontal smears on the front of coated paper ........................................................ 166 Ink marks on the back of the paper ......................................................................... 167 Black ink comes off when you touch the print ........................................................................... 167 Edges of objects are stepped or not sharp ............................................................................... 167 Edges of objects are darker than expected .............................................................................. 168 Bronzing ............................................................................................................................. 168 Horizontal lines at the end of a cut sheet print ......................................................................... 168 Vertical lines of different colors .............................................................................................. 169 White spots on the print ........................................................................................................ 169 Colors are inaccurate ........................................................................................................... 169 Color accuracy using EPS or PDF images in page layout applications .......................... 170 The image is incomplete (clipped at the bottom) ....................................................................... 170 The image is clipped ............................................................................................................ 170 Some objects are missing from the printed image ..................................................................... 171 A PDF file is clipped or objects are missing ............................................................................. 171 The Image Diagnostics Print ................................................................................................... 172 Corrective action ................................................................................................... 174 If you still have a problem ..................................................................................................... 175 14 Troubleshooting ink cartridge and printhead issues Cannot insert an ink cartridge ............................................................................................... 178 Ink cartridge status messages ................................................................................................. 178 ENWWvii
Cannot insert a printhead ...................................................................................................... 178 The front-panel display recommends reseating or replacing a printhead ...................................... 179 Clean the printheads ............................................................................................................ 179 Clean the printhead drop detector .......................................................................................... 180 Align the printheads ............................................................................................................. 182 Reinsert printheads procedure ................................................................................. 183 Image Quality Maintenance menu procedure ........................................................... 184 Scanning errors during alignment ............................................................................ 184 Printhead status messages ..................................................................................................... 184 15 Troubleshooting general printer issues The printer does not print ...................................................................................................... 188 The printer seems slow .......................................................................................................... 188 The printer printed on undesirable paper ................................................................................ 188 Communication failures between computer and printer ............................................................. 189 Cannot access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) ............................ 190 Cannot access the Embedded Web Server .............................................................................. 190 Automatic file system check ................................................................................................... 190 An AutoCAD 2000 memory allocation error ........................................................................... 191 No output when printing from Microsoft Visio 2003 ................................................................. 191 Unavailable driver features when printing from QuarkXPress .................................................... 191 Printer alerts ........................................................................................................................ 192 16 Front-panel error messages 17 HP Customer Care Introduction ......................................................................................................................... 198 HP Professional Graphics Services ......................................................................................... 198 Knowledge Center ................................................................................................ 198 HP Start-Up Kit ...................................................................................................... 198 HP Care Packs and Warranty Extensions ................................................................. 198 HP Installation ....................................................................................................... 199 HP Instant Support ................................................................................................................ 199 HP Proactive Support ............................................................................................................ 199 Contact HP Support .............................................................................................................. 200 Telephone numbers ............................................................................................... 200 18 Printer specifications Functional specifications ....................................................................................................... 204 Physical specifications .......................................................................................................... 205 Memory specifications .......................................................................................................... 205 Power specifications ............................................................................................................. 205 Ecological specifications ....................................................................................................... 205 Environmental specifications .................................................................................................. 206 Acoustic specifications .......................................................................................................... 206 Glossary ........................................................................................................................... 207 Index ............................................................................................................................... 209 viiiENWW