HP Designjet T1120ps 1118 mm User Manual

							MessageRecommendation
PDL Error: Job clippedThe image is too large for the paper or for the printer. Load
larger paper if possible or reduce the image size.
PDL Error: memory fullRestart the printer and try resending the job; if necessary,
reduce the complexity of the job.
PDL Error: out of paperLoad more paper.
PDL Error: parsing errorThe print job is unintelligible to the printer. Try to recreate and
resend it. Check your cable connections.
PDL Error: print mode errorThe paper type or print quality specified for the job are
incorrect. Change the loaded paper type or the print settings.
PDL Error: printing errorTry sending the job again.
PDL Error: virtual memory fullRestart the printer and try resending the job; if necessary,
reduce the complexity of the job.
Printhead alignment error: paper too smallUnload paper and load larger paper.
Replace [color] cartridgeReplace the cartridge. See Handling ink cartridges and
printheads on page 113.
Reseat [color] cartridgeRemove and reinsert the same cartridge. See Handling inkcartridges and printheads on page 113.
Update: failed. Invalid file Make sure that you have selected the correct firmware update
file. Then try again to perform the update.
Table 18-2  Numerical error codes
Error codeRecommendation
01.0, 01.1, 01.2Restart the printer. If the problem persists, contact HP Support. See Contact HP Supporton page 186.
21, 21.1, 22.0, 22.1, 22.2,
22.3, 24Restart the printer. If the problem persists, contact HP Support. See Contact HP Support
on page 186.
52:01The printer needs internal cleaning. See Clean the printhead drop detector on page 169. If the
problem persists, contact HP Support. See Contact HP Support on page 186.
61:01The file format is wrong and the printer cannot process the job. Check the graphic language
setting of your printer (see 
Change the graphic language setting on page 32). If you are sending
PostScript from Mac OS over a USB connection, select ASCII encoding in both the driver and
the application. Check for the latest firmware and driver releases.
62, 63, 64, 65, 67Update your printers firmware. See Update the firmware on page 131.
74.1Try the firmware update again. Do not try to use your computer while the update is in progress.
If the problem persists, contact HP Support. See Contact HP Support on page 186.
79Restart the printer. If the problem persists, contact HP Support. See Contact HP Support
on page 186.
94, 94.1 Restart color calibration. See Color calibration on page 68.
Table 18-1  Text messages (continued)
182 Chapter 18   Front-panel error messages ENWW
Front-panel errors
 
						

							19 HP Customer Care
●Introduction
●
HP Professional Services
●
HP Instant Support
●
HP Proactive Support
●
Contact HP Support
ENWW183
HP Customer Care
 
						

							Introduction
HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet,
providing comprehensive, proven support expertise and new technologies to give you unique end-to-
end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair
and exchange services, phone and Web support, software updates and self-maintenance services. To
find out more about HP Customer Care, please visit us at:
http://www.hp.com/go/designjet/
or call us on the telephone (see 
Contact HP Support on page 186).
HP Professional Services
Knowledge Center
Enjoy a world of dedicated services and resources to ensure you always get the best performance from
your HP Designjet products and solutions.
Join the HP community at the Knowledge Center, your large-format printing community at
http://www.hp.com/go/T1120/knowledgecenter for 24×7 access to:
●Multimedia tutorials
●Step-by-step how-to guides
●Downloads — the latest printer firmware, drivers, software, paper profiles, etc.
●Technical support — online troubleshooting, customer care contacts and more
●Workflows and detailed advice for completing various printing tasks from particular software
applications
●Forums for direct contact with the experts, both HP and your colleagues
●Warranty tracking online, for your peace of mind
●Latest product information — printers, supplies, accessories, software, etc.
●Supplies Center for all you need to know about ink and paper
By customizing your registration for the products you have purchased and your type of business, and
by setting your communication preferences, you decide the information you need.
HP Start-Up Kit
The HP Start-Up Kit is the DVD that comes with your printer; it contains the printers software and
documentation, including introductory multimedia tutorials to help you to get a good first print.
HP Care Packs and Warranty Extensions
HP Care Packs and Warranty Extensions allow you to extend your printers warranty beyond the
standard period.
They include remote support. On-site service is also provided if necessary, with two alternative
response-time options.
●Next business day
●Same business day, within four hours (may not be available in all countries)
184 Chapter 19   HP Customer Care ENWW
HP Customer Care
 
						

							For more information on HP Care Packs, please visit http://www.hp.com/go/register.
HP Installation
The HP Installation service unpacks, sets up and connects the printer for you.
This is one of the HP Care Pack services; for more information, please visit 
http://www.hp.com/go/
register.
HP Instant Support
HP Instant Support Professional Edition is HPs suite of troubleshooting tools that collect diagnostic
information from your printer and match it with intelligent solutions from HPs knowledge bases, allowing
you to resolve problems as quickly as possible.
You can start an HP Instant Support session by clicking on the link provided by your printers Embedded
Web Server. See 
Access the Embedded Web Server on page 29.
To be able to use HP Instant Support:
●You must have a TCP/IP connection to your printer, because HP Instant Support is accessible only
through the Embedded Web Server.
●You must have access to the World Wide Web, because HP Instant Support is a Web-based
service.
HP Instant Support is currently available in English, Korean, Simplified Chinese and Traditional Chinese.
You can find more information about HP Instant Support at 
http://www.hp.com/go/ispe/.
HP Proactive Support
HP Proactive Support helps reduce costly printer downtime by preemptively identifying, diagnosing and
resolving printer issues before they become problems for you. HPs Proactive Support tool is designed
to help businesses of all sizes reduce support costs and maximize productivity— all with the click of a
mouse.
A component of the HP Imaging and Printing suite of services, Proactive Support helps you gain control
of your printing environment— with a clear focus on maximizing the value of your investment, increasing
printer uptime and reducing printer management costs.
HP recommends that you enable Proactive Support right away to save you time and prevent problems
before they occur, reducing costly downtime. Proactive Support runs diagnostics and checks for
software and firmware updates.
You can enable Proactive Support in the HP Printer Utility for Windows or the HP Printer Monitor for
Mac OS, where you can specify the frequency of connections between your computer and HPs Web
server, and the frequency of diagnostic checks. You can also choose to run the diagnostic checks at
any time. To change these settings:
●In the HP Printer Utility for Windows, select the Tools menu, then HP Proactive Support.
●In the HP Printer Monitor for Mac OS, select Preferences, then HP Proactive Support.
If Proactive Support finds any potential problem, it notifies you with an alert, which will explain the
problem and recommend a solution. In some cases, the solution may be applied automatically; in other
cases, you may be asked to perform some procedure to solve the problem.
ENWWHP Instant Support 185
HP Customer Care
 
						

							Contact HP Support
HP Support is available to you by telephone. What to do before you call:
●Review the troubleshooting suggestions in this guide.
●Review the relevant driver documentation.
●If you have installed third-party software drivers and RIPs, see their documentation.
●If you call one of the Hewlett-Packard offices, please have the following information available to
help us answer your questions more quickly:
◦The printer you are using (the product number and the serial number, found on the label at
the back of the printer)
◦If there is an error code on the front panel, note it down; see 
Front-panel error messages
on page 181
◦
The printers Service ID: at the front panel, select the Information menu icon 
, then View
printer information
◦The computer you are using
◦Any special equipment or software you are using (for example, spoolers, networks, switch-
boxes, modems or special software drivers)
◦The cable you are using (by part number) and where you purchased it
◦The type of interface used on your printer (USB or network)
◦The software name and version you are currently using
◦If possible, print out the following reports; you may be asked to fax them to the support center
helping you: Configuration, Usage Report and “all pages above” from Service Information
(see 
The printers internal prints on page 8)
Telephone numbers
An up-to-date list of HP Support telephone numbers is available on the Web: please visit
http://welcome.hp.com/country/us/en/wwcontact_us.html. If you have no access to the Web, try one of
the numbers below.
●Algeria: 213 17 63 80
●Argentina: 0 800 777 HP INVENT, local 5411 4778 8380
●Australia: 13 10 47
●Austria: 0810 00 10 00
●Bahrain: 800 171
●Belgium: (0) 78 600 600
●Bolivia: 0 800 1110, local 54 11 4708 1600
●Brazil: 0800 157 751, local 55 11 3747 7799
●Canada: 1 800 HP INVENT
●Caribbean: 1 800 711 2884
●Central America: 1 800 711 2884
186 Chapter 19   HP Customer Care ENWW
HP Customer Care
 
						

							●Chile: 800 HP INVENT, 123 800 360 999
●China: 800 810 59 59, 10 6564 59 59
●Colombia: 01 8000 51 HP INVENT, local 571 606 9191
●Czech Republic: 420 261 307 310
●Denmark: 70 11 77 00
●Ecuador: 999 119, 1 800 225 528
●Egypt: 202 532 5222
●Finland: 0203 53232
●France: 08 26 10 49 49
●Germany: 0180 52 58 143
●Greece: 210 6073603, 801 11 22 55 47
●Guadaloupe: 0800 99 00 11, 877 219 8791
●Guatemala: 1 800 999 5105, 1 800 711 2884
●Hong Kong: 852 3002 8555
●Hungary: 06 1 382 1111
●India: 1 600 112 267
●Indonesia: 350 3408
●Ireland: 1 890 946500
●Israel: 09 830 4848
●Italy: 02 3859 1212
●Jamaica: 0 800 711 2884
●Japan: software 0120 014121, hardware 0120 742594
●Korea: 82 1588 3003
●Luxembourg: 27 303 303
●Malaysia: 1 800 80 5405
●Martinique: 0 800 99 00, 877 219 8671
●Mexico: 01 800 472 6684, local 5258 9922
●Middle East: 4 366 2020
●Morocco: 2240 4747
●Netherlands: 0900 1170 000
●New Zealand: 09 365 9805
●Norway: 800 62 800
●Paraguay: 00 811 800, 800 711 2884
●Panama: 001 800 711 2884
ENWWContact HP Support 187
HP Customer Care
 
						

							●Peru: 0 800 10111
●Philippines: 632 888 6100
●Poland: 22 566 6000
●Portugal: 213 164 164
●Puerto Rico: 1 800 652 6672
●RSA: 27 11 258 9301, local 086 000 1030
●Romania: 40 21 315 4442
●Russia: 095 797 3520, 812 3467 997
●Saudi Arabia: 6272 5300
●Slovakia: 2 50222444
●South Africa: 0800 001 030
●Spain: 902 010 333
●Sweden: 077 130 30 00
●Switzerland: 0848 80 20 20
●Taiwan: 886 2 872 28000
●Thailand: 0 2353 9000
●Tunisia: 71 89 12 22
●Turkey: 216 444 71 71
●UAE: 800 4520, 04 366 2020
●Ukraine: 44 4903520
●United Kingdom: 0870 842 2339
●United States: 1 800 HP INVENT
●Uruguay: 54 11 4708 1600
●Venezuela: 0 800 HP INVENT, local 58 212 278 8000
●Vietnam: 84 8 823 45 30
●West Africa (French): 351 213 17 63 80
188 Chapter 19   HP Customer Care ENWW
HP Customer Care
 
						

							20 Printer specifications
●Functional specifications
●
Physical specifications
●
Memory specifications
●
Power specifications
●
Ecological specifications
●
Environmental specifications
●
Acoustic specifications
ENWW189
Printer specifications
 
						

							Functional specifications
Table 20-1  HP 72 ink supplies
PrintheadsTwo inks in each printhead: gray and photo black, matte black
and yellow, and magenta and cyan
Ink cartridges Cartridges containing 69 ml of ink: gray, photo black, yellow,
magenta and cyan
Cartridges containing 130 ml of ink: gray, photo black, matte
black, yellow, magenta and cyan
Table 20-2  Paper sizes
MinimumMaximum
Roll Width11 inches (279 mm)24-inch printer: 24 inches (609 mm)
44-inch printer: 44 inches (1118 mm)
Roll Length300 feet (91.4 m)
Sheet Width8.3 inches (210 mm, A4 Portrait)24-inch printer: 24 inches (609 mm)
44-inch printer: 44 inches (1118 mm)
Sheet Length 11 inches (279 mm, Letter Portrait) 24-inch printer: 36 inches (915 mm)
44-inch printer: 66 inches (1676.4 mm)
Table 20-3  Printing resolutions
Print qualityMaximum detailDriverRendering resolution (ppi)Printing resolution (dpi)
BestOn
    
OffAny
    
Any1200 × 1200
1200 × 1200
600 × 6002400 × 1200 (glossy paper only)
1200 × 1200 (any other paper type)
600 × 600
NormalOn
Off
    Any
HP-GL/2
PostScript600 × 600
600 × 600
300 × 300600 × 600
600 × 600
600 × 600
Fast On
Off
    Any
HP-GL/2
PostScript600 × 600
600 × 600 (1)
300 × 300600 × 600
600 × 600 (2)
600 × 600 (2)
*For a list of supported glossy paper, see Order paper on page 136.
Table 20-4  Margins 
Top right and left margins5 mm = 0.2 inches
Bottom margin (trailing edge) 5 mm = 0.2 inches (roll)
17 mm = 0.67 inches (sheet)
190 Chapter 20   Printer specifications ENWW
Printer specifications
 
						

							Table 20-5  Mechanical accuracy 
±0.1% of the specified vector length or ±0.1 mm (whichever is greater) at 23°C (73°F),  50-60% relative humidity, on E/A0
printing material in Best or Normal mode with HP Matte Film roll feed.
Table 20-6  Graphic languages supported
HP PCL3 GUI, HP GL/2 RTL, CALS/G4, PDF (HP Designjet T1120ps only), PostScript (HP Designjet T1120ps only), TIFF (HP
Designjet T1120ps only), JPEG (HP Designjet T1120ps only)
Physical specifications
Table 20-7  Printer physical specifications
 24-inch printer24-inch printer (without stand)44-inch printer
Weight143 lb (65 kg)103.6 lb (47 kg)189 lb (86 kg)
Width49.7 inches (1262 mm)49.7 inches (1262 mm)69.7 inches (1770 mm)
DepthMinimum: 26 inches (661 mm)
Maximum: 28.8 inches (732 mm)Minimum: 26 inches (661 mm)
Maximum: 28.8 inches (732 mm)Minimum: 26 inches (661 mm)
Maximum: 28.8 inches (732 mm)
Height 41.2 inches (1047 mm) 15.4 inches (391 mm) 41.2 inches (1047 mm)
Memory specifications
Table 20-8  Memory specifications
HP Designjet T1120 Memory (DRAM) supplied384 MB
HP Designjet T1120ps Memory (DRAM) supplied320 MB
Hard disk 80 GB
Power specifications
Table 20-9  Printer power specifications
Source100–240 V ac ±10%, auto-ranging
Frequency50–60 Hz
Current< 2 A
Consumption < 200 W
Ecological specifications
This product complies with European Union WEEE and RoHS Directives. To determine the ENERGY
STAR qualification status of these product models, please go to 
http://www.hp.com/go/energystar.
For the up-to-date ecological specifications of your printer, please go to 
http://www.hp.com/ and search
for “ecological specifications”.
ENWWPhysical specifications 191
Printer specifications