HP DesignJet 800ps A0 User Manual

Solving ProblemsImage Quality 
Problems


Ink Supply 
ProblemsMedia Problems Image Error Other Problems Getting Help
Media & Ink Introduction Front Panel OtherPrinter 
OptionsIndex  Solutions
Incomplete LinesWhen you look at the image you have printed there are:Missing or faint lines
Printed characters having missing parts to them. The following is an example of what you might see if you have problems with incomplete lines.
See the Troubleshooting Procedure
 for instructions on how to solve this...

Solving ProblemsImage Quality 
Problems


Ink Supply 
ProblemsMedia Problems Image Error Other Problems Getting Help
Media & Ink Introduction Front Panel OtherPrinter 
OptionsIndex  Solutions
Color AlignmentWhen you look at the image you have printed:
See the Troubleshooting Procedure
 for instructions on how to solve this problem.
The colored lines are printing 
double and they are the wrong 
colorsVer tical lines are mis-aligned or 
fuzzy (not smooth)
The borders of colored blocks 
are overlapped and...

Solving ProblemsImage Quality 
Problems


Ink Supply 
ProblemsMedia Problems Image Error Other Problems Getting Help
Media & Ink Introduction Front Panel OtherPrinter 
OptionsIndex  Solutions
Horizontal BandingWhen you look at the image you have printed there are light or dark lines on the image, these are particularly 
highlighted in high density ink areas. This problem is known as banding.
IMPORTANT Banding can occur to a certain degree in Fast and Normal mode when printing high
density prints. To...

Solving ProblemsImage Quality 
Problems


Ink Supply 
ProblemsMedia Problems Image Error Other Problems Getting Help
Media & Ink Introduction Front Panel OtherPrinter 
OptionsIndex  Solutions
Color Accuracy These are the areas you should review when troubleshooting a color accuracy problem: ConfigurationCheck that you are using the correct driver setting for your software. Check which ink emulation mode has been 
selected in the front panel; see Color Settings
.
MediaEnsure the media loaded is genuine HP...

Solving ProblemsImage Quality 
Problems


Ink Supply 
ProblemsMedia Problems Image Error Other Problems Getting Help
Media & Ink Introduction Front Panel OtherPrinter 
OptionsIndex  Solutions
Color Consistency problemsSome media may discolor or change with age. Check that your media is fresh and has been stored correctly.
If the environmental conditions you are printing in change rapidly, you may see changes in the color consistency. By 
reducing the time the print stays in extreme environmental...

Solving ProblemsImage Quality 
Problems


Ink Supply 
ProblemsMedia Problems Image Error Other Problems Getting Help
Media & Ink Introduction Front Panel OtherPrinter 
OptionsIndex  Solutions
Color Accuracy ConfigurationThe configurations of the printer defines how ink is applied to each type of media. Use the information in the 
following table to configure your printer and software for best color accuracy.
Location of 
Setting
Setting Description
Selection
Ink Menu Color Calibration > Calibrate...

Solving ProblemsImage Quality 
Problems


Ink Supply 
ProblemsMedia Problems Image Error Other Problems Getting Help
Media & Ink Introduction Front Panel OtherPrinter 
OptionsIndex  Solutions
Additional Color Accuracy InformationThe means of accurately managing the colors printed by your printer vary with the software application and driver 
being used. Refer to the following documentation:The Software Application Notes for your application, in the package shipped with your printer.
On-line...

Solving ProblemsImage Quality 
ProblemsInk Supply 
Problems


Media Problems Image Error Other Problems Getting Help
Media & Ink Introduction Front Panel OtherPrinter 
OptionsIndex  Solutions
Ink Supply ProblemsMost of the problems that you could encounter when working with the HP Ink Supplies
 are solved with guidance 
from the front panel. The only acception to this is the Unknown Printhead Error
. A full list of front messages are 
supplied in Message Descriptions
.
Printhead Problems after...

Solving ProblemsImage Quality 
ProblemsInk Supply 
Problems


Media Problems Image Error Other Problems Getting Help
Media & Ink Introduction Front Panel OtherPrinter 
OptionsIndex  Solutions
Unknown Printhead ErrorAn unknown printhead error occurs when the one of the printheads is causing a 
problem but the system cannot detect which one it is. Whenever this happens the front 
panel displays this error message. The number of printheads with unknown errors will 
either be all the color printheads or all...

Solving ProblemsImage Quality 
ProblemsInk Supply 
ProblemsMedia Problems


Image Error Other Problems Getting Help
Media & Ink Introduction Front Panel OtherPrinter 
OptionsIndex  Solutions
Media Problems
Media
 
Details the general rules to follow to avoid media problems.
Clearing a Media Jam
 
Describes how to clear a media jam.
Ink Marks on the Media 
Details the way to solve ink mark problems; warped lines, blurred lines, marks or scratches on glossy paper.
Media Loading Problems
Explains what...