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HP DesignJet 800ps A0 User Manual

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Page 101

Solving ProblemsImage Quality 
ProblemsInk Supply 
ProblemsMedia ProblemsImage Error

Other Problems Getting Help
Media & Ink Introduction Front Panel OtherPrinter 
OptionsIndex  Solutions
Image is Incomplete
Print is Completely BlankOutput Contains Only a Partial PrintImage is ClippedLong-Axis Print Is Clipped
 

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Solving ProblemsImage Quality 
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Media & Ink Introduction Front Panel OtherPrinter 
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Print is Completely BlankIf the front-panel Graphics language setting is Automatic (the default), try the other settings: (PostScript for a PostScript 
file, HP-GL/2 for an HP-GL/2 file, etc., and send the file again.Output Contains Only a Partial PrintDid you press 
Cancel
 or 
Form Feed and Cut
 before all the data...

Page 103

Solving ProblemsImage Quality 
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Media & Ink Introduction Front Panel OtherPrinter 
OptionsIndex  Solutions
Image is ClippedThis normally indicates a discrepancy between the actual printing area on the loaded media and the printing area 
as understood by your software. For general advice on printing areas and page size, see Printable Area
.
Check the actual printing area for the media size you have loaded (printing area =...

Page 104

Solving ProblemsImage Quality 
ProblemsInk Supply 
ProblemsMedia ProblemsImage Error

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Media & Ink Introduction Front Panel OtherPrinter 
OptionsIndex  Solutions
Printed Image Incorrect
Image is in One Portion of the Printing AreaImage is Unexpectedly RotatedPrint is a Mirror Image of the OriginalPrint is Distor ted or UnintelligibleOne Image Overlays Another on the Same SheetPen Settings Seem to have No EffectPage Format or Rotate does not Work
 

Page 105

Solving ProblemsImage Quality 
ProblemsInk Supply 
ProblemsMedia ProblemsImage Error

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Media & Ink Introduction Front Panel OtherPrinter 
OptionsIndex  Solutions
Image is in One Portion of the Printing AreaIs the page size configured in the software too small?
Are you sure that your software doesnt believe the image to be in one quadrant of the page?
Otherwise, this indicates an incompatibility between the software and the printer:
Is your software configured for this...

Page 106

Solving ProblemsImage Quality 
ProblemsInk Supply 
ProblemsMedia ProblemsImage Error

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Media & Ink Introduction Front Panel OtherPrinter 
OptionsIndex  Solutions
Print is Distorted or UnintelligibleThe interface cable between your computer and the printer could be faulty. Try another cable to see if the problem is 
corrected.
If you have connected your computer to the parallel por t on the printer, make sure you are using a genuine HP par-
allel interface cable.
Depending...

Page 107

Solving ProblemsImage Quality 
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ProblemsMedia ProblemsImage Error

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Media & Ink Introduction Front Panel OtherPrinter 
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Other Sources of InformationIf you dont find the solution to the problem here, other sources of help are:The documentation supplied with the driver that you are using to manage the output from your software application 
to the printer. 
For example, the on-line and printed documentation included in the following...

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Solving ProblemsImage Quality 
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ProblemsMedia Problems Image ErrorOther Problems

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Media & Ink Introduction Front Panel OtherPrinter 
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Other Problems
Communication Problems
Describes typical problems you could encounter with communications between your computer and the printer.
Printer does not PrintDetails common causes for the printer failing to print.
Printer Seems Too SlowLists the reasons why printing may slow down.
Printer Waits Too Long to...

Page 109

Solving ProblemsImage Quality 
ProblemsInk Supply 
ProblemsMedia Problems Image ErrorOther Problems

Getting Help
Media & Ink Introduction Front Panel OtherPrinter 
OptionsIndex  Solutions
Communication ProblemsSymptoms are:The front-panel display does not show Processing when you are sending a print to the printer.
Your computer displays an error message when you are trying to print.
Your computer or printer “hangs” (stays idle) while communication is taking place. However, note that large prints...

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Solving ProblemsImage Quality 
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ProblemsMedia Problems Image ErrorOther Problems

Getting Help
Media & Ink Introduction Front Panel OtherPrinter 
OptionsIndex  Solutions
Printer does not PrintYou may have a power problem. If there is no activity at all from the printer, and power on indicator in the power 
switch on the front of the printer is off, check that the power cable is connected correctly and that there is power 
available at the socket.
If you are using a Macintosh and the...
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