HP DesignJet 70 User Manual

							HP Designjet 70/110plus Printer series—Quick Reference Guide
40 If you cannot easily solve the problem, run HP Designjet System Maintenance as 
described on page 41, and access the HP Instant Support Web site. This is an 
automated service in which your computer collects information from your printer 
about status and error conditions, and sends it to HP Web servers. These then 
display information in your Web browser about how to solve the problems 
detected. 
Note that you must have an Internet connection to use HP Instant SupporttPattern Explanation Solution
USB I/O failure
Error code: 64:04Unplug power cable, wait a few 
seconds. Make sure your USB cable is 
functioning and less than 3 meters long; 
or connect alternative I/O. Plug in 
power cable, turn printer on.
General Jetdirect failure
Error code: 04:13Unplug the power cable. Remove the HP 
Jetdirect print server. Make sure the 
cable is functioning and properly 
connected to printer and network. Insert 
the HP Jetdirect print server into the 
printer, plug in power cable and turn 
printer on. If the problem persists, 
please upgrade your HP Jetdirect 
firmware. Upgrades are available from:
http://www.hp.com/support/net_printing/
Network I/O failure
Error code: 63:04Unplug power cable, wait a few 
seconds. Remove the network card and 
make sure the cable is functioning and 
properly connected to printer and 
computer. Plug in power cable and turn 
printer on.
Parallel I/O failure
Error code: 62:04Unplug power cable, wait a few 
seconds. Make sure your parallel cable 
is functioning and properly connected to 
printer and computer. The cable should 
be less than 5 meters long and should 
be 1284 compliant. Plug in power cable 
and turn printer on.
The problem is a flashing tool icon in the front panel (continued)
 
						

							HP Designjet 70/110plus Printer series—Quick Reference Guide
41
The problem is… something else
• For details of how to troubleshoot problems, see the topic The Problem Is… on 
the HP Designjet Driver and Documentation CD.
• For help with completing the installation of your printer, see the topic How do I 
complete assembly and set up? on the HP Designjet Driver and Documentation
CD.
• There are notes on clearing jammed paper on page 32 of this guide.
• If print quality deteriorates, you may need to clean your printer. Refer to the HP 
Designjet Driver and Documentation CD for instructions.
If your computer has all the HP Designjet software installed and an Internet 
connection, you can use the HP Designjet System Maintenance utility to help solve 
your problem. This allows you to connect to the HP Instant Support web site which 
provides online problem diagnosis. 
For more details of HP Designjet System Maintenance, refer to “Tell me about HP 
Designjet System Maintenance” on page 46.
If HP Instant Support does not help to solve your problem, select Troubleshoot for 
further assistance.
For much more about troubleshooting printer problems, see the HP Designjet Driver 
and Documentation CD.
 
						

							HP Designjet 70/110plus Printer series—Quick Reference Guide
42
Tell me about the front panel
The front panel (or control panel) of the printer gives information about the status of 
the printer, and also has three keys (or buttons) that let you control the actions of the 
printer. 
Note that the illustration below shows the HP Designjet 110plus Printer series (on 
the left) and the HP Designjet 70 Printer series (on the right).
The numbers correspond to the following elements:
1.Display area
2.OK key: Indicates to the printer:
• that you have now loaded paper in the appropriate tray or feed, and the 
printer may start printing;
• that you have corrected a problem—for example, you have removed 
jammed paper or replaced a failing printhead—and that the printer should 
continue with its activity—for example, it should resume printing;
• that you want to cut the roll paper, if you have a roll feed with roll paper 
loaded.
3.Cancel key: Cancels the current operation.
4.Attention light: The Attention (yellow) light is on when the printer requires a user 
action—for example, to close the top cover (if the display is blank).
5.Powe r  key: Turns the power on and off. 
6.Power light: The Power (green) light is on when the printer is switched on.
 
						

							HP Designjet 70/110plus Printer series—Quick Reference Guide
43 The printer’s front panel has a Display area that gives information about the printer. 
The sets of icons in the lower two -thirds of the display refer respectively to the Black, 
Cyan, Magenta, and Yellow components of the ink system.
Tell me about the front panel (continued)
 
						

							HP Designjet 70/110plus Printer series—Quick Reference Guide
44
Press a Key: When flashing:
Printer waiting.
Action: Press the OK 
key.
When off: Normal.
Paper jam: When flashing:
Paper jammed, paper 
stalled or carriage 
stalled.
Action: Clear the 
paper jam.
See page 32.
When off: Normal.
The four icons shown here refer to the amount of ink in each of 
theink cartridges.
Hardware error:
When flashing: Hardware error.
Action: See page 39.
When off: Normal.
Tell me about the icons on the front panel
Busy:When flashing:
Printing, cancelling 
job, drying, powering 
off. The icon flickers if 
the top or side cover is 
open. Action: close the 
top cover or close the 
side cover.
When off: Printer is 
powered off, idle, or 
awaiting user action.
Paper When flashing:
misaligned:The paper is
misaligned and must 
be reloaded to print. 
Action: Reload the 
paper.
When off: Normal.
Status of When flashing:
Sheet Paper:Out of paper or
paper stalled.
Action: Add paper or 
clear the paper path.
When off: Normal.
A flashing printhead icon (at the bottom) indicates a 
problem with that printhead.
Status of the When on:
roll:The roll is loaded.
When flashing: The 
roll is empty or stuck. 
Action: Load roll.
When off: There is no 
roll loaded.
 
						

							HP Designjet 70/110plus Printer series—Quick Reference Guide
45
Tell me about combinations of flashing icons
Unload roll
When flashing: The printer is waiting for you 
to unload the roll manually.
Action: Unload the roll completely; you do 
not need to remove the spindle from the 
printer.
When off: Normal.
Roll misaligned
When flashing: The roll of paper is 
misaligned and must be reloaded.
Action: Unload the roll and reload it, paying 
special attention to alignment.
When off: Normal.
 
						

							HP Designjet 70/110plus Printer series—Quick Reference Guide
46 The HP Designjet System Maintenance utility gives you access to support and 
troubleshooting facilities on the Web, if you have an Internet connection. Even 
without an Internet connection, it provides several facilities that may help to solve 
printer problems.
To start HP Designjet System Maintenance under Windows:
1. From the Windows taskbar, select Start > Settings > Printers.
2. Right-click your printer’s icon and select Printing Preferences (Windows 2000 
or XP) or Properties (Windows 98 or Me) from the pop-up menu.
3. Select the Advanced tab and click the Maintenance button.
To start HP Designjet System Maintenance under Mac OS, double-click the HP 
Designjet System Maintenance icon on your desktop. Alternatively, under Mac OS 
X you can select your printer in the Print Center and click Configure.
Under Windows or Mac OS, your Web browser should be started automatically 
when you have followed the instructions above.
If you cannot follow these instructions successfully…
• …it may be that your computer does not manage the printer. In this case, use 
HP Designjet System Maintenance from the printer server.
• …or it may be that the printer is managed by your computer but HP Designjet 
System Maintenance has not been installed. In this case, install it from the HP 
Designjet Driver and Documentation CD.
Tell me about HP Designjet System Maintenance
 
						

							HP Designjet 70/110plus Printer series—Quick Reference Guide
47 For much more about…
• how to use your printer
• your printer’s features (including Mac driver and networking information)
• troubleshooting printer problems
…see the HP Designjet Driver and Documentation CD.
For information about the Windows driver, use the on-line help for the driver.
Tell me more about my printer
 
						

							HP Designjet 70/110plus Printer series—Quick Reference Guide
48
HP limited warranty statement
HP Designjet 70/110plus Printer series
A: Extent of limited warranty
1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products 
specified above will be free from defects in materials and workmanship for the 
duration specified above. Customer is responsible for maintaining proof of 
date of purchase.
2. For software products, HP’s limited warranty applies only to a failure to execute 
programming instructions. HP does not warrant that the operation of any 
product will be uninterrupted or error free.
3. HP’s limited warranty covers only those defects which arise as a result of 
appropriate use of the product, and does not apply to any:
a. Improper or inadequate maintenance or modification;
b. Software, interfacing, media, parts, or supplies not provided or supported 
by HP; or
c. Operation outside the product’s specifications.
Routine printer maintenance operations in the HP Designjet 70/110plus/
110plus nr, such as cleaning and preventive maintenance services (including HP product Duration of limited warranty
Printer and related HP 
hardware: 1 year (from the date of purchase by the customer)
Software: 90 days (from the date of purchase by the 
customer)
Black printhead: Until the “end of warranty” date printed on the 
product is reached, or 530 cm³ of HP ink have 
been cycled through the printhead, whichever 
occurs first
Cyan, magenta, and yellow 
printheads:Until the “end of warranty” date printed on the 
product is reached, or 200 cm³ of HP ink have 
been cycled through the printhead, whichever 
occurs first
Ink cartridge: Until the genuine HP ink is depleted as indicated 
by the printer, or the “end of warranty” date 
printed on the product is reached, whichever 
occurs first
 
						

							HP Designjet 70/110plus Printer series—Quick Reference Guide
49 parts contained in any preventive maintenance kit and HP service engineer 
visits), are not covered by HP’s limited warranty, but in some countries may be 
covered under a separate support contract.
4. For HP printer products, the use of a refilled or non-original HP consumable 
product (ink, printhead or ink cartridge) does not affect either the warranty to 
the customer or any HP support contract with the customer. However, if printer 
failure or damage is attributable to the use of a non-HP or refilled ink cartridge, 
HP will charge its standard time and materials charges to service the printer for 
the particular failure or damage.
5. If HP receives, during the applicable warranty period, notice of a defect in any 
software, media, or consumable product which is covered by HP’s warranty, 
HP shall deliver another product to customer to replace the defective one. If HP 
receives, during the applicable warranty period, notice of a defect in any 
hardware product which is covered by HP’s warranty, HP shall either repair or 
replace the defective product, at HP’s option. A replacement part, in return for 
a defective one and remote part installation assistance, if needed, may be 
provided to the customer, at HP’s option. HP may, at its option, waive the 
requirement for the customer to return the defective part.
6. If HP is unable to repair or replace, as applicable, a defective product which is 
covered by HP’s warranty, HP shall, within a reasonable time after being 
notified of the defect, refund the purchase price for the product.
7.  HP shall have no obligation to repair, replace, or refund until the customer 
returns the defective product to HP.
8. Any replacement product may be either new or like-new, provided that it has 
functionality at least equal to that of the product being replaced.
9. HP products may contain remanufactured parts or components equivalent to 
new in performance or may have been subject to incidental use.
10.HP’s limited warranty is valid in any country or locality where HP has a 
support presence for this product and where HP has marketed this product. The 
level of warranty service you receive may vary according to local standards. 
HP will not alter form, fit or function of the product to make it operate in a 
country for which it was never intended to function for legal or regulatory 
reasons. Contracts for additional services may be available for any authorized 
HP service facility where the listed HP product is distributed by HP or an 
authorized importer.
HP limited warranty statement (continued)