HP DesignJet 510 610 mm User Manual
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Image is in one portion of the printing area • Is the page size configured in the software too small? • Are you sure that your software doesn’t believe the image to be in one quadrant of the page? • Otherwise, this indicates an incompatibility between the software and the printer: • Is your software configured for this printer? For general advice, see the Assembly and Set-up Poster. For advice specific to your software, see the documentation supplied with the driver. Image is unexpectedly rotated • Check the front-panel Paper > Page format > Rotate setting. • For an explanation of image rotation, see Rotating an image . Print is distorted or unintelligible • The interface cable between your computer and the printer could be faulty. Try another cable to see if the problem is corrected. • If you have connected your computer to the parallel port on the printer, make sure you are using a genuine HP parallel interface cable. • Depending on the software, drivers and RIPs you are using with your printer, there will be different solutions to this problem. Refer to the Vendor’s User Documentation for details. One image overlays another on the same sheet • The I/O Setup / I/O Timeout setting may be too long. From the front-panel menu, decrease the setting and print again.
Other sources of informationIf you don’t find the solution to the problem here, other sources of help are: • The documentation supplied with the driver that you are using to manage the output from your software application to the printer.
Other problems •Communication problems Describes typical problems you could encounter with communications between your computer and the printer. • Printer does not printDetails common causes for the printer failing to print. • Printer seems too slowLists the reasons why printing may slow down.
Communication problemsSymptoms are: • The front-panel display does not show Processing when you are sending a print to the printer. • Your computer displays an error message when you are trying to print. • Your computer or printer “hangs” (stays idle) while communication is taking place. However, note that large prints can take a correspondingly long time to print. • Your printed output shows random or inexplicable errors (misplaced lines, partial graphics, etc.). How to solve the problem: • Have you selected the correct printer in your software? • Does the printer work correctly when printing from other software? • If the printer is connected to a network, try using it when connected directly to your computer through parallel or USB ports. • If your printer is connected to your computer through any other intermediate devices, such as switch boxes, buffer boxes, cable adapters, cable converters, etc., try using it when connected directly to your computer. • Try another interface cable. For details of supported cables, see Connection specifications . File size and memory There is no direct relationship between file size on your computer and memory used in the printer to print that file. In fact, because of file compression (and general complexity) it is often impossible to estimate how much memory will be used. This means that some large prints will work fine, but some smaller prints may not. To handle a job that will not print, you can select Send Job as a Bitmap in the driver’s Troubleshooting menu ( Services tab). This may slow down print speed. Alternatively, you can install extra memory on the HP-GL/2 Accessory Card in your printer, see Memory .
Printer does not print• You may have a power problem. If there is no activity at all from the printer, and the power on indicator in the power switch on the front of the printer is off, check that the power cable is connected correctly and that there is power available at the socket. • You may have a problem with your application driver. Is your software configured for this printer? For general advice, see the Assembly and Set-up Poster . For advice specific to your software, see the documentation supplied with the driver. • The file may be too large for the printer’s memory. This is the case if the front panel displays “Out of memory– data was lost”. Look on your computer screen for any error message; some drivers allow you to choose a different printing mode and try to send the file again. If necessary, select Send Job as a Bitmap in the driver’s Troubleshooting menu (Services tab). This may slow down print speed. Alternatively, you can install extra memory on the HP-GL/2 Accessory Card in your printer, see Memory. • If you continue to have problems, see Getting help .
Printer seems too slow• Did you specify Best print quality level on the front panel? Best quality mode prints take longer to print. • Did you specify the right paper type when loading the paper? For details of front-panel paper types, see Paper types . To find out the printer’s current paper type setting, see Obtaining roll or sheet paper information . • The printhead may need replacing; see Printhead replacement • Did you specify a Manual Dry Time in the front panel? Change the dry time to Automatic see Ink system . • Did you select Send Job as a Bitmap in the driver’s Troubleshooting menu (Services tab)? If so, try turning that option off. • If the printer is in Fast mode and the file it is printing contains high-density inked areas, the printer may need to slow down to compensate.
Getting help •HP Customer Care Details about the HP Customer Care program. • What to do before you callInformation on what you should do before you contact your local HP Customer Care Center. • HP Designjet OnlineHow to get help and much more via the World Wide Web.
HP Customer CareAs your strategic support partner, we make it our business to help keep your business running smoothly. HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet. The contact details for your local HP Customer Care Center are provided in the Hewlett-Packard Customer Care booklet supplied with your printer. HP Customer Care provides comprehensive, proven support expertise and leverages new technologies to give customers unique end-to-end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates, and self-maintenance services. To find out more about HP Customer Care, please visit us at: http://www.hp.com/go/support/ .
What to do before you call1. Review the troubleshooting suggestions in this section:– In the relevant driver documentation supplied with this printer (for users sending PostScript files or those using Microsoft Windows). – If you have installed third party software drivers and RIPs refer to that user documentation. 2. If the problem appears to be related to your software application, first contact your software vendor. 3. If you still have difficulty, refer to the HP Support Services booklet shipped with this printer. This document contains a comprehensive list of various support services available to help solve printer problems. 4. If you do call one of the Hewlett-Packard offices, please have the following information available to help us answer your questions more quickly: – The printer you are using (the product number and the serial number, found on the label at the back of the printer). – The computer you are using. – Any special equipment or software you are using (for example, spoolers, networks, switch-boxes, modems, or special software drivers). – The cable you are using (by part number) and where you purchased it. – The type of interface used on your printer (parallel, or network). – The software name and version you are currently using. – If the problem is a system error it will have a error number; record the error number and have it ready. See Printer does not print .
HP Designjet OnlineDirect access to HP and the information you want, when you need it. Register now!http://www.hp.com/go/graphic-arts/HP Designjet Online is a free, Web-based “user club” exclusive to HP Designjet users. Having registered, the user has unrestricted access to a range of useful services, the emphasis being on “useful”, as this is definitely not a sales-oriented site. Communication from HP to users includes: • A quarterly newsletter focusing on usage tips, technical briefings and examples of HP Designjet applications around the world • Full information on worldwide HP Customer Care contacts • An on-line HP Designjet Diagnosis troubleshooting tool • A calendar of HP Designjet-related events and programs • On-line access to training videos and selected user documents • Immediate information on new products Communication from the users to HP includes: • Feedback on HP Designjet features • Automatic contact with HP Customer Care from the troubleshooting tool, for HP to follow up • The chance to ask technical questions on large-format printing to industry experts And finally, communication from user to user includes the chance to win prizes by submitting HP Designjet success stories, as well as a user-to-user discussion forum where users can share best practices and ask for advice from their fellow professionals. HP Designjet Online is available in English, German, French, Italian, Spanish and Portuguese.