HP DesignJet 500 Plus A0 User Manual
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Solving ProblemsImage Quality ProblemsInk Supply ProblemsMedia Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Media Problems Media Details the general rules to follow to avoid media problems. Clearing a Media Jam Describes how to clear a media jam. Ink Marks on the Media Details the way to solve ink mark problems: warped lines, blurred lines, marks or scratches on glossy paper. Media Loading Problems Explains what to do when the front panel keeps indicating that media is misaligned or incorrectly positioned. Media Output ProblemsExplains what to do when the prints fall on the floor or do not stack correctly in the media bin. . for full instructions on how to clear jammed paper. Slider bar Guide or Loading Sheet Media ). If you are using roll paper you may need to trim the edge first, to ensure that it is straight. NOTE: If there is still paper left in the paper path, try loading a sheet of stiff or rigid paper into the printer, such as heavy coated or matte film; this will help to force out any paper jammed in the paper path. 13. If the cutter seems to be causing the problem, check in Paper Types that the type of paper is supported by the printer. Try disabling the cutter from the front panel; use Cutter Off. You are strongly recommended to align the printheads (see Printhead Alignment ) after clearing a paper jam, as the problem may have caused the printheads to be misaligned. Back … Blurred Lines (Ink “Bleeds” from Lines) Marks or Scratches on Glossy Paper after PrintingSmears or Scratching on Your Printed Media . Blurred Lines (Ink “Bleeds” from Lines)Perhaps you have adjusted the drying time in the front-panel menu to speed up the printer output. Set “Drying time” to “Automatic”. For details of drying time adjustments, see Ink System . Marks or Scratches on Glossy Paper after PrintingGlossy paper may be extremely sensitive to the bin or anything that it comes into contact with directly after printing. This will depend on the amount of ink printed and the environmental conditions that are present at the time of printing. Avoid any contact with the paper and handle the print with care until quite some time has elapsed.NOTE: Included with HP media is a book “P” that includes a section on troubleshooting paper problems. Roll Media . The paper may be skewed. The right-hand edge must be parallel to the blue line on the front media deflector. Ensure that the paper is wrapped tightly on the roll. Check that the paper is correctly loaded onto the spindle, see Installing a New Roll on the Printer . Sheet mediaThe sheet media must be loaded with the right-hand edge against the blue line on the printer platen and the front edge against the blue line just after the pinch rollers, see Loading Sheet Media . The media may be crumpled or warped or may have irregular edges. If you are using hand-cut media, the edges may not form a right-angle or they may be rough. Do not use hand- cut media. Use only purchased sheet media. If the media is curled with the curl up it will be very difficult to load. It is easier to load it with the curl down
Solving ProblemsImage Quality ProblemsInk Supply ProblemsMedia Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Media Problems Media Details the general rules to follow to avoid media problems. Clearing a Media Jam Describes how to clear a media jam. Ink Marks on the Media Details the way to solve ink mark problems: warped lines, blurred lines, marks or scratches on glossy paper. Media Loading Problems Explains what to do when the front panel keeps indicating that media is misaligned or incorrectly positioned. Media Output ProblemsExplains what to do when the prints fall on the floor or do not stack correctly in the media bin. . for full instructions on how to clear jammed paper. Slider bar Guide or Loading Sheet Media ). If you are using roll paper you may need to trim the edge first, to ensure that it is straight. NOTE: If there is still paper left in the paper path, try loading a sheet of stiff or rigid paper into the printer, such as heavy coated or matte film; this will help to force out any paper jammed in the paper path. 13. If the cutter seems to be causing the problem, check in Paper Types that the type of paper is supported by the printer. Try disabling the cutter from the front panel; use → Cutter → Off. You are strongly recommended to align the printheads (see Printhead Alignment ) after clearing a paper jam, as the problem may have caused the printheads to be misaligned. Back … Blurred Lines (Ink “Bleeds” from Lines) Marks or Scratches on Glossy Paper after PrintingSmears or Scratching on Your Printed Media . Blurred Lines (Ink “Bleeds” from Lines)Perhaps you have adjusted the drying time in the front-panel menu to speed up the printer output. Set “Drying time” to “Automatic”. For details of drying time adjustments, see Ink System . Marks or Scratches on Glossy Paper after PrintingGlossy paper may be extremely sensitive to the bin or anything that it comes into contact with directly after printing. This will depend on the amount of ink printed and the environmental conditions that are present at the time of printing. Avoid any contact with the paper and handle the print with care until quite some time has elapsed.NOTE: Included with HP media is a book “P” that includes a section on troubleshooting paper problems. Roll Media . The paper may be skewed. The right-hand edge must be parallel to the blue line on the front media deflector. Ensure that the paper is wrapped tightly on the roll. Check that the paper is correctly loaded onto the spindle, see Installing a New Roll on the Printer . Sheet mediaThe sheet media must be loaded with the right-hand edge against the blue line on the printer platen and the front edge against the blue line just after the pinch rollers, see Loading Sheet Media . The media may be crumpled or warped or may have irregular edges. If you are using hand-cut media, the edges may not form a right-angle or they may be rough. Do not use hand- cut media. Use only purchased sheet media. If the media is curled with the curl up it will be very difficult to load. It is easier to load it with the curl down
Solving ProblemsImage Quality ProblemsInk Supply ProblemsMedia Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Media Problems Media Details the general rules to follow to avoid media problems. Clearing a Media Jam Describes how to clear a media jam. Ink Marks on the Media Details the way to solve ink mark problems: warped lines, blurred lines, marks or scratches on glossy paper. Media Loading Problems Explains what to do when the front panel keeps indicating that media is misaligned or incorrectly positioned. Media Output ProblemsExplains what to do when the prints fall on the floor or do not stack correctly in the media bin. . for full instructions on how to clear jammed paper. Slider bar Guide or Loading Sheet Media ). If you are using roll paper you may need to trim the edge first, to ensure that it is straight. NOTE: If there is still paper left in the paper path, try loading a sheet of stiff or rigid paper into the printer, such as heavy coated or matte film; this will help to force out any paper jammed in the paper path. 13. If the cutter seems to be causing the problem, check in Paper Types that the type of paper is supported by the printer. Try disabling the cutter from the front panel; use Cutter Off. You are strongly recommended to align the printheads (see Printhead Alignment ) after clearing a paper jam, as the problem may have caused the printheads to be misaligned. Back … Blurred Lines (Ink “Bleeds” from Lines) Marks or Scratches on Glossy Paper after PrintingSmears or Scratching on Your Printed Media . Blurred Lines (Ink “Bleeds” from Lines)Perhaps you have adjusted the drying time in the front-panel menu to speed up the printer output. Set “Drying time” to “Automatic”. For details of drying time adjustments, see Ink System . Marks or Scratches on Glossy Paper after PrintingGlossy paper may be extremely sensitive to the bin or anything that it comes into contact with directly after printing. This will depend on the amount of ink printed and the environmental conditions that are present at the time of printing. Avoid any contact with the paper and handle the print with care until quite some time has elapsed.NOTE: Included with HP media is a book “P” that includes a section on troubleshooting paper problems. Roll Media . The paper may be skewed. The right-hand edge must be parallel to the blue line on the front media deflector. Ensure that the paper is wrapped tightly on the roll. Check that the paper is correctly loaded onto the spindle, see Installing a New Roll on the Printer . Sheet mediaThe sheet media must be loaded with the right-hand edge against the blue line on the printer platen and the front edge against the blue line just after the pinch rollers, see Loading Sheet Media . The media may be crumpled or warped or may have irregular edges. If you are using hand-cut media, the edges may not form a right-angle or they may be rough. Do not use hand- cut media. Use only purchased sheet media. If the media is curled with the curl up it will be very difficult to load. It is easier to load it with the curl down
Solving ProblemsImage Quality ProblemsInk Supply ProblemsMedia Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Media Problems Media Details the general rules to follow to avoid media problems. Clearing a Media Jam Describes how to clear a media jam. Ink Marks on the Media Details the way to solve ink mark problems: warped lines, blurred lines, marks or scratches on glossy paper. Media Loading Problems Explains what to do when the front panel keeps indicating that media is misaligned or incorrectly positioned. Media Output ProblemsExplains what to do when the prints fall on the floor or do not stack correctly in the media bin. . for full instructions on how to clear jammed paper. Slider bar Guide or Loading Sheet Media ). If you are using roll paper you may need to trim the edge first, to ensure that it is straight. NOTE: If there is still paper left in the paper path, try loading a sheet of stiff or rigid paper into the printer, such as heavy coated or matte film; this will help to force out any paper jammed in the paper path. 13. If the cutter seems to be causing the problem, check in Paper Types that the type of paper is supported by the printer. Try disabling the cutter from the front panel; use Cutter Off. You are strongly recommended to align the printheads (see Printhead Alignment ) after clearing a paper jam, as the problem may have caused the printheads to be misaligned. Back … Blurred Lines (Ink “Bleeds” from Lines) Marks or Scratches on Glossy Paper after PrintingSmears or Scratching on Your Printed Media . Blurred Lines (Ink “Bleeds” from Lines)Perhaps you have adjusted the drying time in the front-panel menu to speed up the printer output. Set “Drying time” to “Automatic”. For details of drying time adjustments, see Ink System . Marks or Scratches on Glossy Paper after PrintingGlossy paper may be extremely sensitive to the bin or anything that it comes into contact with directly after printing. This will depend on the amount of ink printed and the environmental conditions that are present at the time of printing. Avoid any contact with the paper and handle the print with care until quite some time has elapsed.NOTE: Included with HP media is a book “Printer Tips” that includes a section on troubleshooting paper problems. Roll Media . The paper may be skewed. The right-hand edge must be parallel to the blue line on the front media deflector. Ensure that the paper is wrapped tightly on the roll. Check that the paper is correctly loaded onto the spindle, see Installing a New Roll on the Printer . Sheet mediaThe sheet media must be loaded with the right-hand edge against the blue line on the printer platen and the front edge against the blue line just after the pinch rollers, see Loading Sheet Media . The media may be crumpled or warped or may have irregular edges. If you are using hand-cut media, the edges may not form a right-angle or they may be rough. Do not use hand- cut media. Use only purchased sheet media. If the media is curled with the curl up it will be very difficult to load. It is easier to load it with the curl down
Solving ProblemsImage Quality ProblemsInk Supply ProblemsMedia Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Media Problems Media Details the general rules to follow to avoid media problems. Clearing a Media Jam Describes how to clear a media jam. Ink Marks on the Media Details the way to solve ink mark problems: warped lines, blurred lines, marks or scratches on glossy paper. Media Loading Problems Explains what to do when the front panel keeps indicating that media is misaligned or incorrectly positioned. Media Output ProblemsExplains what to do when the prints fall on the floor or do not stack correctly in the media bin. . for full instructions on how to clear jammed paper. Slider bar Guide or Loading Sheet Media ). If you are using roll paper you may need to trim the edge first, to ensure that it is straight. NOTE: If there is still paper left in the paper path, try loading a sheet of stiff or rigid paper into the printer, such as heavy coated or matte film; this will help to force out any paper jammed in the paper path. 13. If the cutter seems to be causing the problem, check in Paper Types that the type of paper is supported by the printer. Try disabling the cutter from the front panel; use Cutter Off. You are strongly recommended to align the printheads (see Printhead Alignment ) after clearing a paper jam, as the problem may have caused the printheads to be misaligned. Back … Blurred Lines (Ink “Bleeds” from Lines) Marks or Scratches on Glossy Paper after PrintingSmears or Scratching on Your Printed Media . Blurred Lines (Ink “Bleeds” from Lines)Perhaps you have adjusted the drying time in the front-panel menu to speed up the printer output. Set “Drying time” to “Automatic”. For details of drying time adjustments, see Ink System . Marks or Scratches on Glossy Paper after PrintingGlossy paper may be extremely sensitive to the bin or anything that it comes into contact with directly after printing. This will depend on the amount of ink printed and the environmental conditions that are present at the time of printing. Avoid any contact with the paper and handle the print with care until quite some time has elapsed.NOTE: Included with HP media is a book “P” that includes a section on troubleshooting paper problems. Roll Media . The paper may be skewed. The right-hand edge must be parallel to the blue line on the front media deflector. Ensure that the paper is wrapped tightly on the roll. Check that the paper is correctly loaded onto the spindle, see Installing a New Roll on the Printer . Sheet mediaThe sheet media must be loaded with the right-hand edge against the blue line on the printer platen and the front edge against the blue line just after the pinch rollers, see Loading Sheet Media . The media may be crumpled or warped or may have irregular edges. If you are using hand-cut media, the edges may not form a right-angle or they may be rough. Do not use hand- cut media. Use only purchased sheet media. If the media is curled with the curl up it will be very difficult to load. It is easier to load it with the curl down
Solving ProblemsImage Quality ProblemsInk Supply ProblemsMedia Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Media Problems Media Details the general rules to follow to avoid media problems. Clearing a Media Jam Describes how to clear a media jam. Ink Marks on the Media Details the way to solve ink mark problems: warped lines, blurred lines, marks or scratches on glossy paper. Media Loading Problems Explains what to do when the front panel keeps indicating that media is misaligned or incorrectly positioned. Media Output ProblemsExplains what to do when the prints fall on the floor or do not stack correctly in the media bin. . for full instructions on how to clear jammed paper. Slider bar Guide or Loading Sheet Media ). If you are using roll paper you may need to trim the edge first, to ensure that it is straight. NOTE: If there is still paper left in the paper path, try loading a sheet of stiff or rigid paper into the printer, such as heavy coated or matte film; this will help to force out any paper jammed in the paper path. 13. If the cutter seems to be causing the problem, check in Paper Types that the type of paper is supported by the printer. Try disabling the cutter from the front panel; use Cutter Off. You are strongly recommended to align the printheads (see Printhead Alignment ) after clearing a paper jam, as the problem may have caused the printheads to be misaligned. Back … Blurred Lines (Ink “Bleeds” from Lines) Marks or Scratches on Glossy Paper after PrintingSmears or Scratching on Your Printed Media . Blurred Lines (Ink “Bleeds” from Lines)Perhaps you have adjusted the drying time in the front-panel menu to speed up the printer output. Set “Drying time” to “Automatic”. For details of drying time adjustments, see Ink System . Marks or Scratches on Glossy Paper after PrintingGlossy paper may be extremely sensitive to the bin or anything that it comes into contact with directly after printing. This will depend on the amount of ink printed and the environmental conditions that are present at the time of printing. Avoid any contact with the paper and handle the print with care until quite some time has elapsed.NOTE: Included with HP media is a book “P” that includes a section on troubleshooting paper problems. Roll Media . The paper may be skewed. The right-hand edge must be parallel to the blue line on the front media deflector. Ensure that the paper is wrapped tightly on the roll. Check that the paper is correctly loaded onto the spindle, see Installing a New Roll on the Printer . Sheet mediaThe sheet media must be loaded with the right-hand edge against the blue line on the printer platen and the front edge against the blue line just after the pinch rollers, see Loading Sheet Media . The media may be crumpled or warped or may have irregular edges. If you are using hand-cut media, the edges may not form a right-angle or they may be rough. Do not use hand- cut media. Use only purchased sheet media. If the media is curled with the curl up it will be very difficult to load. It is easier to load it with the curl down
Solving ProblemsImage Quality ProblemsInk Supply ProblemsMedia Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Media Problems Media Details the general rules to follow to avoid media problems. Clearing a Media Jam Describes how to clear a media jam. Ink Marks on the Media Details the way to solve ink mark problems: warped lines, blurred lines, marks or scratches on glossy paper. Media Loading Problems Explains what to do when the front panel keeps indicating that media is misaligned or incorrectly positioned. Media Output ProblemsExplains what to do when the prints fall on the floor or do not stack correctly in the media bin. . for full instructions on how to clear jammed paper. Slider bar Guide or Loading Sheet Media ). If you are using roll paper you may need to trim the edge first, to ensure that it is straight. NOTE: If there is still paper left in the paper path, try loading a sheet of stiff or rigid paper into the printer, such as heavy coated or matte film; this will help to force out any paper jammed in the paper path. 13. If the cutter seems to be causing the problem, check in Paper Types that the type of paper is supported by the printer. Try disabling the cutter from the front panel; use Cutter Off. You are strongly recommended to align the printheads (see Printhead Alignment ) after clearing a paper jam, as the problem may have caused the printheads to be misaligned. Back … Blurred Lines (Ink “Bleeds” from Lines) Marks or Scratches on Glossy Paper after PrintingSmears or Scratching on Your Printed Media . Blurred Lines (Ink “Bleeds” from Lines)Perhaps you have adjusted the drying time in the front-panel menu to speed up the printer output. Set “Drying time” to “Automatic”. For details of drying time adjustments, see Ink System . Marks or Scratches on Glossy Paper after PrintingGlossy paper may be extremely sensitive to the bin or anything that it comes into contact with directly after printing. This will depend on the amount of ink printed and the environmental conditions that are present at the time of printing. Avoid any contact with the paper and handle the print with care until quite some time has elapsed.NOTE: Included with HP media is a book “P” that includes a section on troubleshooting paper problems. Roll Media . The paper may be skewed. The right-hand edge must be parallel to the blue line on the front media deflector. Ensure that the paper is wrapped tightly on the roll. Check that the paper is correctly loaded onto the spindle, see Installing a New Roll on the Printer . Sheet mediaThe sheet media must be loaded with the right-hand edge against the blue line on the printer platen and the front edge against the blue line just after the pinch rollers, see Loading Sheet Media . The media may be crumpled or warped or may have irregular edges. If you are using hand-cut media, the edges may not form a right-angle or they may be rough. Do not use hand- cut media. Use only purchased sheet media. If the media is curled with the curl up it will be very difficult to load. It is easier to load it with the curl down
Solving ProblemsImage Quality ProblemsInk Supply ProblemsMedia ProblemsImage Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Image Error Image is Incomplete Details the actions to take when the print is: Blank, Partial or has suffered clipping . Printed Image Incorrect Explains why the image is: - In one portion of the printing area. - Unexpectedly rotated. - Mirrored. - Distorted or unintelligible. - Overlaid with another image. - Does not obey Page Format and Rotate commands. Other Sources of InformationLists others sources of information for image problems. Image is ClippedLong-Axis Print Is Clipped If you are trying to send an HP-GL/2 print file generated for a different type of HP DesignJet printer, it will not print unless you install an optional HP-GL/2 Accessory Card, see HP-GL2 Accessory Card Installation . Output Contains Only a Partial PrintDid you press Cancel or Form Feed and Cut before all the data was received by the printer? If so, you have ended the data transmission and will have to print the page again (you normally don’t need to press Fo to unload the print). The I/O Setup > I/O Timeout setting may be too short. From the front-panel menu you can increase the I/O Timeout setting to a longer period and then send the print again. The file may be too large for the printer’s memory. You can install an optional HP-GL/2 Accessory Card and extra memory in your printer, see Memory . There may be a communications problem between your computer and the printer. Check your interface cable. Check to make sure that your software settings are correct for your current page size (for example, long-axis prints). . Check the actual printing area for the media size you have loaded (printing area = media size – margins). For media size and margins, see Printable Area . Check what your software understands to be the printing area (which it may call “printable area” or “imagable area”). For example, some software applications assume standard printing areas that are larger than those used in this printer. You may have asked to rotate the page from portrait to landscape on media that is not wide enough, for exam- ple a D/A1-size page rotated on a D/A1-size roll. If necessary, change the printing area in your software. The file may be too large for the printer’s memory. Long-Axis Print Is ClippedDoes your software support long-axis prints? Have you specified an appropriate media size in your software? There may not be sufficient memory. Print is Distorted or UnintelligibleOne Image Overlays Another on the Same Sheet .
Solving ProblemsImage Quality ProblemsInk Supply ProblemsMedia ProblemsImage Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Image Error Image is Incomplete Details the actions to take when the print is: Blank, Partial or has suffered clipping . Printed Image Incorrect Explains why the image is: - In one portion of the printing area. - Unexpectedly rotated. - Mirrored. - Distorted or unintelligible. - Overlaid with another image. - Does not obey Page Format and Rotate commands. Other Sources of InformationLists others sources of information for image problems. Image is ClippedLong-Axis Print Is Clipped If you are trying to send an HP-GL/2 print file generated for a different type of HP DesignJet printer, it will not print unless you install an optional HP-GL/2 Accessory Card, see HP-GL2 Accessory Card Installation . Output Contains Only a Partial PrintDid you press Cancel or Form Feed and Cut before all the data was received by the printer? If so, you have ended the data transmission and will have to print the page again (you normally don’t need to press Form Feed and Cut to unload the print). The I/O Setup > I/O Timeout setting may be too short. From the front-panel menu you can increase the I/O Timeout setting to a longer period and then send the print again. The file may be too large for the printer’s memory. You can install an optional HP-GL/2 Accessory Card and extra memory in your printer, see Memory . There may be a communications problem between your computer and the printer. Check your interface cable. Check to make sure that your software settings are correct for your current page size (for example, long-axis prints). . Check the actual printing area for the media size you have loaded (printing area = media size – margins). For media size and margins, see Printable Area . Check what your software understands to be the printing area (which it may call “printable area” or “imagable area”). For example, some software applications assume standard printing areas that are larger than those used in this printer. You may have asked to rotate the page from portrait to landscape on media that is not wide enough, for exam- ple a D/A1-size page rotated on a D/A1-size roll. If necessary, change the printing area in your software. The file may be too large for the printer’s memory. Long-Axis Print Is ClippedDoes your software support long-axis prints? Have you specified an appropriate media size in your software? There may not be sufficient memory. Print is Distorted or UnintelligibleOne Image Overlays Another on the Same Sheet .
Solving ProblemsImage Quality ProblemsInk Supply ProblemsMedia ProblemsImage Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Image Error Image is Incomplete Details the actions to take when the print is: Blank, Partial or has suffered clipping . Printed Image Incorrect Explains why the image is: - In one portion of the printing area. - Unexpectedly rotated. - Mirrored. - Distorted or unintelligible. - Overlaid with another image. - Does not obey Page Format and Rotate commands. Other Sources of InformationLists others sources of information for image problems. Image is ClippedLong-Axis Print Is Clipped If you are trying to send an HP-GL/2 print file generated for a different type of HP DesignJet printer, it will not print unless you install an optional HP-GL/2 Accessory Card, see HP-GL2 Accessory Card Installation . Output Contains Only a Partial PrintDid you press Cancel or Form Feed and Cut before all the data was received by the printer? If so, you have ended the data transmission and will have to print the page again (you normally don’t need to press Fo to unload the print). The I/O Setup > I/O Timeout setting may be too short. From the front-panel menu you can increase the I/O Timeout setting to a longer period and then send the print again. The file may be too large for the printer’s memory. You can install an optional HP-GL/2 Accessory Card and extra memory in your printer, see Memory . There may be a communications problem between your computer and the printer. Check your interface cable. Check to make sure that your software settings are correct for your current page size (for example, long-axis prints). . Check the actual printing area for the media size you have loaded (printing area = media size – margins). For media size and margins, see Printable Area . Check what your software understands to be the printing area (which it may call “printable area” or “imagable area”). For example, some software applications assume standard printing areas that are larger than those used in this printer. You may have asked to rotate the page from portrait to landscape on media that is not wide enough, for exam- ple a D/A1-size page rotated on a D/A1-size roll. If necessary, change the printing area in your software. The file may be too large for the printer’s memory. Long-Axis Print Is ClippedDoes your software support long-axis prints? Have you specified an appropriate media size in your software? There may not be sufficient memory. Print is Distorted or UnintelligibleOne Image Overlays Another on the Same Sheet .