HP DesignJet 4000 User Manual

CodeShort messageSuggested action
27:03Restart the printer. If problem persists, call
HP support.An error has been detected during printhead detection. Reseat
all the printheads; see 
Remove a printhead and Insert aprinthead and Restart. If the problem persists, please contact
your customer service representative.
38.1:01Stacker communication error
Check connectionsNo communications have been received from the stacker.
Check that the stacker is switched on and connected to the
printer. If necessary, you...

CodeShort messageSuggested action
84.1:03Restart the printer. If the problem persists,
call HP support.Check that the cable between the printer and roll module 2 is
well connected.
84.2:01Possible paper jamA paper jam has been detected in drawer 2. See A paper jamin drawer 2 [4500].
86:01Possible paper jamA paper jam has been detected in the platen area. See Apaper jam (paper stuck in the printer) [4000] or A paper jam(paper stuck in the printer) [4500].
Stacker communication error. Check
connections.No...

Your print job may be described as “on hold for paper” for one or more of the following reasons:
●You have requested a specific paper type for the job which is not currently loaded.
●You have requested a specific paper roll for the job (1 or 2) which is not currently loaded.
●The width of the job is greater than the width of any roll currently loaded.
When this happens, you have two possible ways of printing the job:
●Correct the problem by loading the specified paper type, or the specified roll, or a...

●The print file may lack a proper file terminator and the printer is therefore waiting for the
specified I/O timeout period before assuming it is complete.
If you are using Mac OS with a FireWire or USB connection, select the 
 icon, then Default
printing options > PS options > Select encoding > ASCII. Then configure your application to
send ASCII data.
●Nesting may be on and the printer is waiting for the specified nest wait timeout period before
calculating the appropriate nests. In this case, the...

Communication failures between computer and printer
Some symptoms are:
●The front-panel display does not show the “Receiving” message when you have sent an image
to the printer.
●Your computer displays an error message when you are trying to print.
●Your computer or printer “hangs” (stays idle) while communication is taking place.
●Your printed output shows random or inexplicable errors (misplaced lines, partial graphics etc.)
To solve a communication problem:
●Ensure that you have selected the correct...

Alternatively, for more precise control, click the Advanced button and add the printers IP
address to the list of Exceptions for which the proxy server is not used.
●Try switching off the printer (with the Power key on the front panel) and then switching it on
again.
An out-of-memory error
There is no direct relationship between the size of a file in your computer and the amount of memory
needed in the printer to print the file. In fact, because of file compression and other complicating
factors it is...

3.There are small holes in the platen beside some of the rollers.
Using the bottle of oil supplied with the Maintenance Kit, insert the pointed end of the bottle into
each hole in turn, and put three drops of oil into each hole.
4.Repeat the process until all of the holes in the platen have had three drops of oil placed in them.
5.Be careful not to spill oil onto the platen.
ENWWThe platen rollers squeak 293
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6.If there is oil on the platen, wipe it away with the cloth supplied with the kit.
7.Lower the window.
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24 Tell me about... (Embedded Web
Server topics)
The Embedded Web Server is the control center for remote management of your printer. From any
computer, you can use an ordinary Web browser to contact your printers Embedded Web Server
(see 
Access the Embedded Web Server).
With the Embedded Web Server, you can:
●Submit jobs to the printer in various file formats (HP-GL/2, HP-RTL, PostScript, PDF, JPEG,
TIFF, CALS G4) without the need of a driver nor an application: see 
Submit a job with the
Embedded Web...

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Tell me about...
(Embedded Web Server
topics
)