HP Compaq L5009tm User Guide

							OSD and Power Lock/Unlock
The OSD feature can be locked and unlocked. The monitor is shipped with the OSD menu and power
button in the unlocked position.
To lock the OSD menu:
1.Press the Menu button and up arrow button simultaneously until a window displays OSD Unlock.
Continue to hold the buttons down and the window toggles to OSD Lock.
2.To unlock the OSD, repeat the above step until OSD Unlock is displayed.
To lock the power button:
1.Press the Menu button and down arrow button simultaneously until a window displays Power
Unlock. Continue to hold the buttons down until Power Lock displays.
2.To unlock the power button, repeat the above step until Power Unlock is displayed.
ENWW OSD and Power Lock/Unlock 15
 
						

							A Troubleshooting
Solving Common Problems
The following table lists possible problems, the possible cause of each problem, and the recommended
solutions.
ProblemPossible CauseSolution
Screen is blank.Power cord is disconnected.Connect the power cord.
Power button on front panel of the
monitor is turned off.Press the front panel power button.
Video cable is improperly
connected.Connect the video cable properly. Refer to
Chapter 3, 
Setting Up the Monitor on page 5 for
more information.
Screen blanking utility is active.Press any key on the keyboard or move the
mouse to inactivate the screen blanking utility.
The monitor does not respond after
you turn on the system.Check power.Check that the monitor’s power switch is on. Turn
off power and check the monitor’s power cord and
signal cable for proper connection.
Image appears blurred, indistinct, or
too dark.Brightness and contrast are too low.Press the Menu button to display the OSD. Use
the up arrow button or down arrow button to adjust
the brightness and contrast scales as needed.
Screen flashes when initialized.Turn the monitor off then turn it on again.
Check Video Cable is displayed on
screen.Monitor video cable is disconnected.Connect the VGA cable to the VGA connector on
the computer. Be sure that the computer power is
off while connecting the video cable.
Out of Range is displayed on
screen.Video resolution and/or refresh rate
are set higher than what the monitor
supports.Restart your computer and enter Safe Mode.
Change your settings to a supported setting
(see 
Recognizing Preset Display Resolutions
on page 25 in Appendix B). Restart your
computer so that the new settings take effect.
16 Appendix A   Troubleshooting ENWW
 
						

							Touchscreen Tips
If you experience operational issues with the touchscreen system either during or after installation, use
the tips below to help you determine the source of the problem.
●If “No Elo touchmonitor found” is displayed on the screen, install the latest drivers. Touchmonitors
with the dual serial/USB interface require the latest drivers. If you are replacing an existing
installation and see this problem, you should update your touchscreen driver with one from the Elo
Web site Driver and File Downloads page.
●Be sure to calibrate the L5006tm touchscreen monitor. Touch response must be aligned to the
video image (this is sometimes called calibration). Normally this need only be done when the touch
drivers are initially installed.
NOTE:The L5009tm LCD with APR technology has a fixed coordinate system that never
changes over time, position or environmental changes. With APR, calibration is eliminated.
To calibrate the L5006tm touchscreen:
1.Click the Windows Start button.
2.Select Settings > Control Panel (on later operating systems the Settings step is omitted).
3.Open the Elo application by double-clicking the Elo icon.
On Windows XP it may be necessary to click the Show Classic View button on the left side of the
screen to see the Elo icon.
4.Click the Alignment/Calibration button.
The Alignment/Calibration button is always on the General tab of the Elo Control Panel tab set. It
may be titled Calibrate, Align or it may just be an icon (fingers and cross marks on a display).
5.Touch the target that is displayed in the upper left corner. The target will reappear in the lower right
corner.
6.Touch the lower right target. The target will reappear in the upper right corner.
7.Touch the upper right target. The next screen is an alignment check.
8.On the alignment check screen, touch various places on the screen and see that the cursor jumps
to the point of touch.
A progress bar displays the relative time remaining before the routine will time out; if time-out is
reached, the routine is aborted and the new alignment points are not retained.
If response is correct, touch the Accept button - it may be a Yes button or a green check.
Clicking the No or redo arrow icon will display the targets again to rerun the alignment routine.
Remember, you must click the Accept button to store the new alignment points.
ENWWTouchscreen Tips 17
 
						

							If the touchscreen is not responding to touch, check your serial or USB connection by doing the following:
●Serial Connection - Run the comdump diagnostic utility to determine if the touchscreen, the serial
touch controller, the computers serial COM port and the associated cabling are connected and
functioning properly. Download the latest version of comdump.exe (7K) from the Elo Web site
Driver and Files Download page. You should save the file where it can be accessed easily - either
to a floppy or to the root of your hard drive. Comdump is a DOS application, so if you are running
one of the Windows operating systems you must either boot to a DOS boot diskette or disable the
driver so you can access the COM port from a command prompt.
●USB Connection - If the Human Interface Device (HID) is not listed in Device Manager after a USB
touchmonitor is connected, check to determine if a file named mouhid.sys is in the \windows (or
winnt) \system32\drivers folder.
◦The file will be missing if a USB mouse has never been connected to the system.
◦If the file is not there, connect a USB mouse to the system or copy mouhid.sys from another
system.
◦Once mouhid.sys is in the proper location, remove and reinstall the touch drivers.
If you have determined that the HID files are missing or corrupted (Error installing mouse when
installing the HID drivers, and also a yellow ! in Device Manager under Mouse), check that all of
the following files are present in the \\winnt\system32\drivers folder:
◦Hidusb.sys
◦Hidclass.sys
◦Hidparse.sys
◦Mouhid.sys
If all the files are there, try replacing them with the same files from a known good system. It is
suggested that you save the original files in a backup directory.
The touch can not be held longer than 10 seconds. IntelliTouch controllers have a built-in two minute
untouch time-out. By default, the 4.20 Universal driver generates an untouch after 10 seconds of
constant touch. The untouch time-out can be changed by modifying a registry key. This time-out will
override any registry time-out value if the registry value exceeds 120 seconds (120000 milliseconds).
To change the time-out time:
1.Run regedit or regedt32 (click Start > Run, enter regedit).
2.Drill down to HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Enum.
a.For serial controllers: SERENUM > ELOSERIAL > ******* > Device Parameters.
b.For USB controllers: HID > VID_04e7 > ******** > ***************** > Device Parameters.
NOTE:The ****** entries are id numbers used by the Windows operating system.
3.Double-click the UntouchTimeOut key. The Edit DWORD Value dialog box opens.
4.Click the Decimal radio button. Value displays in decimal (default: 10000).
5.Enter the delay time in milliseconds, 60000 is 60 seconds.
18 Appendix A   Troubleshooting ENWW
 
						

							6.Exit regedit when done.
7.Shut Down and restart the machine. A restart is required before the setting will take effect.
A cursor is not visible. To make the cursor visible, first, open Control Panel > Elo Touchscreen >
Mode tab. Check if the Hide arrow mouse pointer box is checked; if yes, un-check it and click OK. If a
mouse is not installed on the computer, Shut Down the computer, install a mouse, then restart the
computer. The cursor should now be visible. You may then Shut Down and remove the mouse, or leave
it connected, as desired.
If connecting multiple monitor systems, all monitors must be configured to have independent resolution
control (as in two monitors, each at 1024 x 786 resolution), rather than a single, large desktop (as in
2048 x 768). Multiple individual video cards are automatically set up as individual monitors. Some
multiport video cards can be configured either way; in this case, the video driver must be set up properly.
Once the multiport video has been properly configured, the Elo Universal driver should be removed and
reinstalled. Some multiport video cards can only be configured as a single large desktop, and they will
not work with Elos multiple monitor driver setup.
Online Technical Support
For the online access to technical support information, self-solve tools, online assistance, community
forums of IT experts, broad mutlivendor knowledge base, monitoring and diagnostic tools, go to
http://www.hp.com/support
Preparing to Call Technical Support
If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical
support. Have the following information available when you call:
●The monitor
●Monitor model number
●Serial number for the monitor
●Purchase date on invoice
●Conditions under which the problem occurred
●Error messages received
●Hardware configuration
●Hardware and software you are using
ENWWOnline Technical Support 19
 
						

							B Technical Specifications
NOTE:All performance specifications are provided by the component manufacturers. Performance
specifications represent the highest specification of all HPs component manufacturers typical level
specifications for performance and actual performance may vary either higher or lower.
HP L5006tm Touchscreen
Table B-1  HP L5006tm Specifications
LCD Display
Type38.1 cm
TFT LCD15 inches
Display Size304 (H) x 228 (V) mm12.0 (H) x 9.0 (V) in
Pixel Pitch0.297 (H) x 0.297 (V) mm0.01 (H) x 0.01 (V) in
Display ModeVGA 640 x 350 (70Hz)
VGA 720 x 400 (70Hz)
VGA 640 x 480 (60 / 72/ 75Hz)
SVGA 800 x 600 (56 / 60 / 72 / 75Hz)
XGA 1024 x 768 (60 / 70 / 75Hz) 
Maximum ResolutionXGA 1024 x 768 at 75Hz 
Contrast Ratio400 : 1 (typical) 
BrightnessTypical 230 Cd/m2; Min 184 Cd/m2 
Response TimeTr: 5 ms
Tf: 12 ms Typical 
Display Color16.2M 
Viewing AngleVertical -60° ~ +40°
Horizontal -60° ~ +60° 
Input Signal
Video
Sync
R.G.B. Analog 0.7Vp-p, 75 Ohms
TTL Positive or Negative
 
Signal ConnectorMini D-Sub 15 pin 
Side Control Menu, up arrow, down arrow, Select,
Power 
20 Appendix B   Technical Specifications ENWW
 
						

							OSDContrast, Brightness, H-Position, V-
Position, Color Temperature, Phase,
Clock, OSD Time, Recall, Language 
Plug & PlayDDC1/2B 
Touch PanelIntelliTouch Surface Acoustic Wave
(SAW) technology 
PowerInput AC 100-240V, 50-60Hz 
Operating Conditions
Temperature (Operating)
Temperature (Storage)
Humidity
Altitude
0° C to 40° C (32° F to 104° F)
-20°C to 60°C (-4°F to 140°F)
20% ~ 80% (No Condensation)
To 3657.6 meters (12,000 feet)
 
Dimensions
Width
Height (includes base)
Depth (includes base)
350 mm
310 mm
175 mm13.8 in
12.2 in
6.9 in
Weight
Actual
Shipping4.8 kg
7.0 kg10.6 lb
15.4 lb
HP Compaq L5009tm Touchscreen
Table B-2  HP Compaq L5009tm Specifications
LCD Display
Type38.1 cm
TFT LCD15 inches
Display Size304 (H) x 228 (V) mm12.0 (H) x 9.0 (V) in
Pixel Pitch0.297 (H) x 0.297 (V) mm0.01 (H) x 0.01 (V) in
Display ModeVGA 640 x 350 (70Hz)
VGA 720 x 400 (70Hz)
VGA 640 x 480 (60 / 72/ 75Hz)
SVGA 800 x 600 (56 / 60 / 72 / 75Hz)
XGA 1024 x 768 (60 / 70 / 75Hz) 
Maximum ResolutionXGA 1024 x 768 at 75Hz 
Contrast Ratio450 : 1 (typical) 
BrightnessTypical 230 Cd/m2; Min 184 Cd/m2 
Response Time Tr: 5 ms
Tf: 12 ms Typical 
Table B-1  HP L5006tm Specifications (continued)
ENWW HP Compaq L5009tm Touchscreen 21
 
						

							Display Color16.2M 
Viewing AngleVertical -60° ~ +40°
Horizontal -60° ~ +60° 
Input Signal
Video
Sync
R.G.B. Analog 0.7Vp-p, 75 Ohms
TTL Positive or Negative
 
Signal ConnectorMini D-Sub 15 pin 
Side ControlMenu, up arrow, down arrow, Select,
Power 
OSDContrast, Brightness, H-Position, V-
Position, Color Temperature, Phase,
Clock, OSD Time, Recall, Language 
Plug & PlayDDC1/2B 
Touch PanelAcoustic Pulse Recognition (APR)
Technology 
PowerInput AC 100-240V, 50-60Hz 
Operating Conditions
Temperature (Operating)
Temperature (Storage)
Humidity
Altitude
0° C to 40° C (32° F to 104° F)
-20°C to 60°C (-4°F to 140°F)
20% ~ 80% (No Condensation)
To 3657.6 meters (12,000 feet)
 
Dimensions
Width
Height (includes base)
Depth (includes base)
350 mm
310 mm
175 mm13.8 in
12.2 in
6.9 in
Weight
Actual
Shipping4.8 kg
7.0 kg10.6 lb
15.4 lb
Table B-2  HP Compaq L5009tm Specifications (continued)
22 Appendix B   Technical Specifications ENWW
 
						

							IntelliTouch Surface Acoustic Wave Technology
Table B-3  IntelliTouch Specifications
Input MethodFinger or gloved hand (cloth, leather or rubber) activation.
Mechanical Positional AccuracyStandard deviation of error is less than 2.03 mm (0.080 in).
Equates to less than ±1%.
Touchpoint DensityMore than 15,500 touchpoints/cm2 (100,000 touchpoints/in2).
Touch Activation ForceTypically less than 85 grams (3 ounces).
Surface DurabilitySurface durability is that of glass, Mohs’ hardness rating of 7.
Expected Life PerformanceNo known wear-out mechanism, as there are no layers,
coatings, or moving parts. IntelliTouch technology has been
operationally tested to more than 50 million touches in one
location without failure, using a stylus similar to a finger
SealingUnit is sealed to protect against splashed liquids, dirt, and dust.
Optical Light Transmission (per ASTM D1003)up to 92%
Visual ResolutionAll measurements made using USAF 1951 Resolution Chart,
under 30X magnification, with test unit located approximately
38 mm (1.5 in) from surface of resolution chart
Clear surface: Excellent, with no noticeable degradation.
Antiglare surface: 6:1 minimum.
Gloss (per ASTM D2457 using a 60- degree gloss meter)Antiglare surface: curved or flat: 95 ± 15 gloss units or 65 ± 15
gloss units; Clear surface: N/A
Environmental Chemical ResistanceThe active area of the touchscreen is resistant to all chemicals
that do not affect glass, such as:
●Acetone
●Toluene
●Methyl ethyl ketone
●Isopropyl alcohol
●Methyl alcohol
●Ethyl acetate
●Ammonia-based glass cleaners
●Gasoline
●Kerosene
●Vinegar
Electrostatic Protection (per EN 61 000-4-2, 1995) Meets Level 4 (15 kV air/8 kV contact discharges).
ENWW IntelliTouch Surface Acoustic Wave Technology 23
 
						

							Acoustic Pulse Recognition Technology
Table B-4  APR Specifications
Input MethodFinger, finger nail, solid stylus or gloved hand (cloth, leather or
rubber) activation
Mechanical Positional Accuracy1% maximum error
Resolution AccuracyTouchpoint density is based on controllers resolution of 4096
x 4096
Touch Activation ForceTypically 2 to 3 ounces (55 to 85 grams)
ControllerBoard: USB 1.1
Optical Light Transmission90% +/- 5%
Environmental Chemical ResistanceThe touch activation area of the touchscreen is resistant to
chemicals that do no affect glass such as:
●Acetone
●Toluene
●Methy ethyl ketone
●Isopropyl alcohol
●Methyl alcohol
●Ethyl Acetate
●Ammonia-based glass cleaners
●Gasoline
●Kerosene
●Vinegar
Surface Durability Expected Life Surface durability is that of glass, Hohs hardness rating of 7.
No know wear-out mechanism, as there are no layers, coatings
or moving parts. APR technology has been operationally
tested to more than 50 million touches in one location without
failure, using a stylus similar to a finger.
24 Appendix B   Technical Specifications ENWW