HP Color LaserJet CP4005n User Manual

Common causes of paper jams
The following table lists common causes of paper jams and suggested solutions for resolving them.
Paper jams
Cause and solution
Cause
Solution
When the printer is first installed, the protective insert does not
eject properly.See Jam in Tray 1.
Print media does not meet HP-recommended media
specifications.Use only media that meets HP specifications. See Supported
media weights and sizes .
A supply item is installed incorrectly, causing repeated jams.Verify that all print...

Clearing jams
Each section below corresponds with a jam message that might appear on the control panel. Use these
procedures to clear the jam.
Jam in Tray 1
1.Open Tray 1.
2.Remove loaded paper from Tray 1.
3. Reload paper in Tray 1 and check to make sure the media is loaded correctly.
NOTE Do not load media above the fill tabs.
4.Confirm that the guides are in the correct position.
5.To continue printing, press , and then press .
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Jam in Tray 2 or optional Tray 3
1.Pull out the tray indicated and place it on a flat surface. Make sure that the paper guides are in the
correct position.
2.Remove any partially fed media. Grasp the media by both corners and pull down.
NOTE Use Tray 1 to avoid jams with heavier paper.
3.Inspect the media path to ensure that it is clear.
NOTE If the media tears, make sure that all media fragments are removed from the paper
path before resuming printing.
4. For jams that occur in optional Tray 3, check...

5.Check to make sure the media is loaded correctly. Insert the tray into the printer. Make sure all
trays are completely closed.
Jams in top cover area
Jams in the top cover occur in of the areas indicated in the figures below. Use the procedures in this
section to clear a jam in this area.
1Jammed paper
2Crumpled paper in the fuser
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Clearing a jam in the top cover area
WARNING!Do not touch the fuser. It is hot and could cause burns! The fuser’s operating
temperature is 190°C (374°F). Wait ten minutes to allow the fuser to cool before touching the
fuser.
1. Open the top and front covers.
2.Grasp any visible media by both corners and pull to remove it.
3.Grasp the green handle on the transfer unit and pull down.
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4.Grasp the media by both corners and pull down.
5.Close the transfer unit.
6.Close the top and front covers.
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Clearing other jams
1.Using the handles, open the top and front covers.
2.If media is present, grasp the media by both corners and pull down.
3.If media is present, grasp the media by both corners and pull up.
NOTE If no media is present at these locations, continue to the next step.
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4.Grasp the green handle on the transfer unit and pull down.
5.If media is present, grasp the media by both corners and pull down.
6.If media is present, grasp the media by both corners and pull up.
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7.Close the transfer unit.
8.Close the top and front covers.
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Media-handling problems
Use only media that meets HP specifications. For paper specifications for this printer, see Supported
media weights and sizes.
For media ordering information, see 
Supplies and accessories .
Multiple sheets
Table 8-1  Printer feeds multiple sheets
Cause and solution
Cause
Solution
The input tray is overfilled.Remove excess media from the input tray.
Print media is sticking together.Remove media, flex it, rotate it 180 degrees or flip it over, and
then reload it into the tray....