HP Color LaserJet CP3505dn User Manual

							
●If printed colors look wrong when printed, select different colors in the software program or printer
driver.
● If you are using a reflective overhead projector with the printed transparencies, use a standard
overhead projector instead.
Print-quality problems associ
ated with the environment
If the printer is operating in excessively humid or dry conditions, verify that the printing environment is
within specifications. See the printer getting started guide for operating-environment specifications.
Print quality problems associated with jams
Make sure that all sheets are cleared from the paper path. See Jam recovery on page 149.
● If the printer recently jammed, print two to three pages to clean the printer.
● If the sheets do not pass through the fuser, which causes image defects on subsequent documents,
print two to three pages to clean the printer. However, if the problem persists, see 
Print-quality-
troubleshooting pages on page 179
.
Print-quality problems associated wi th toner buildup inside the printer
Over time, toner and other particles can collect inside the printer. This buildup can cause the following
print-quality problems:
NOTE:To help reduce toner buildup, always configure the media type in the tray to match the media
type that you are using. Printing on media that is a different type than the configuration setting can cause
excess toner buildup.
● Marks at even intervals on the printed side of the page
● Toner that smears easily
● Toner specs on the page
● Vertical streaks or bands on the page
To correct these types of problems, clean the printer. See 
Clean the printer on page 126 .
Print-quality-troubleshooting pages
Use the built-in print-quality-troubleshooting pages to help diagnose and solve print-quality problems.
1. Press  Menu.
2. Press 
 to highlight  DIAGNOSTICS , and then press .
3. Press 
 to highlight  PQ TROUBLESHOOTING , and then press  to print the pages.
The printer returns to the  Ready state after printing the print-quality-troubleshooting pages. If you see
print-quality defects on the print-quality-troubleshooting pages, calibrate the printer. See 
Calibrate the
printer on page 180 . If defects continue to appear, go to http://www.hp.com/go/printquality/cljcp3505
ENWW Print-quality troubleshooting 179
 
						

							
Calibrate the printer
Calibration is a printer function that optimizes print quality. If you experience any print-quality problems,
calibrate the printer.
1.Press  Menu.
2. Press 
 to highlight  CONFIGURE DEVICE , and then press .
3. Press 
 to highlight  PRINT QUALITY , and then press .
4. Press 
 to highlight  FULL CALIBRATE NOW , and then press .
180 Chapter 11   Problem solve ENWW
 
						

							A Supplies and accessories
●To order supplies in the U.S., go to http://www.hp.com/sbso/product/supplies.
●To order supplies worldwide, go to 
http://www.hp.com/ghp/buyonline.html.
●To order supplies in Canada, go to 
http://www.hp.ca/catalog/supplies.
●To order supplies in Europe, go to 
http://www.hp.com/go/supplies.
●To order supplies in Asia-Pacific, go to 
http://www.hp.com/paper/.
●To order accessories, go to 
http://www.hp.com/go/accessories.
ENWW181
 
						

							Parts and supplies
Spare parts and supplies for this printer will be available for at least five years after production has
stopped.
The table below lists available supplies and accessories for the HP Color LaserJet CP3505 printers.
Table A-1  Supplies, accessories, and part numbers
PartPart numberType/size
Memory upgrades (DIMMs)CC409ASynchonous 128 MB DDR2 SDRAM DIMM
CC410ASynchronous 256 MB DDR2 SDRAM DIMM
CC411ASynchronous 512 MB DDR2 SDRAM DIMM
CC412ASynchronous 1 GB DDR2 SDRAM DIMM
AccessoriesQ5958AOptional 500-sheet paper feeder (tray 3)
Internal (EIO) connectivityJ6073A/GHP Jetdirect high-performance hard disk (20 GB)
J7989AHP Jetdirect 620n print server (10/100base-TX Ethernet)
J7960AHP Jetdirect 625n print server (10/100/1000T Ethernet)
External (EX) connectivityJ6035DHP Jetdirect print server (fast Ethernet, 10/100base-TX,
USB 1.1)
J7942AHP Jetdirect en3700 print server (fast Ethernet, full feature
set, 10/100base-TX, USB 2.0)
J7951AHP Jetdirect ew2400 wired/wireless print server (fast
Ethernet, value feature set, USB 2.0)
J7988GHP Jetdirect en1700 USB 2.0 print server
Printer suppliesQ6470ABlack print cartridge
Q7581ACyan print cartridge
Q7582AYellow print cartridge
Q7583AMagenta print cartridge
CablesC6518AUSB 2.0 printer cable (2-meter [6.5-foot] standard)
Reference materials 5851-1468HP LaserJet Printer Family Print Media Specification Guide
5021-0337PCL/PJL Technical Reference Package
For downloadable versions, go to 
http://www.hp.com/support/cljcp3505. When connected, select Manuals.
182 Appendix A   Supplies and accessories ENWW
 
						

							Ordering by using the embedded Web server
Use the following steps to order printing supplies directly through the embedded Web server (see Use
the embedded Web server on page 113).
1.In the Web browser on the computer, type the IP address for the printer. The printer status window
appears. Or, go to the URL provided in the alert e-mail.
2.If asked to provide a password, type the password.
3.On the left side of the Device Configuration window, click Order Supplies. This provides the URL
where you can purchase supplies and view supplies information, including part numbers and printer
information.
4.Select the part numbers you want to order and follow the onscreen instructions.
ENWW Ordering by using the embedded Web server 183
 
						

							184 Appendix A   Supplies and accessories ENWW
 
						

							B Service and support
ENWW185
 
						

							Hewlett-Packard limited warranty statement
HP PRODUCTDURATION OF LIMITED WARRANTY
HP Color LaserJet CP3505 Series Printer One-year limited warranty
HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects
in materials and workmanship after the date of purchase, for the period specified above. If HP receives
notice of such defects during the warranty period, HP will, at its option, either repair or replace products
which prove to be defective. Replacement products may be either new or equivalent in performance to
new.
HP warrants to you that HP software will not fail to execute its programming instructions after the date
of purchase, for the period specified above, due to defects in material and workmanship when properly
installed and used. If HP receives notice of such defects during the warranty period, HP will replace
software which does not execute its programming instructions due to such defects.
HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable,
within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled
to a refund of the purchase price upon prompt return of the product.
HP products may contain remanufactured parts equivalent to new in performance or may have been
subject to incidental use.
Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration,
(b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse,
(d) operation outside of the published environmental specifications for the product, or (e) improper site
preparation or maintenance.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND
NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR
IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
Some countries/regions, states or provinces do not allow limitations on the duration of an implied
warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific
legal rights and you might also have other rights that vary from country/region to country/region, state
to state, or province to province.
HPs limited warranty is valid in any country/region or locality where HP has a support presence for this
product and where HP has marketed this product. The level of warranty service you receive may vary
according to local standards. HP will not alter form, fit or function of the product to make it operate in a
country/region for which it was never intended to function for legal or regulatory reasons.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT
ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT
WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL,
INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE,
WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or
provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO
THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
186 Appendix B   Service and support ENWW
 
						

							Customer self repair warranty service
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and
allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP
identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to
you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is
mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs
of this service. 2) Parts for which customer self repair is optional. These parts are also designed for
Customer Self Repair. If, however, you require that HP replace them for you, this may be done at no
additional charge under the type of warranty service designated for your product.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same-day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the HP Technical Support Center and a technician will
help you over the phone. HP specifies in the materials shipped with a replacement CSR part whether
a defective part must be returned to HP. In cases where it is required to return the defective part to HP,
you must ship the defective part back to HP within a defined period of time, normally five (5) business
days. The defective part must be returned with the associated documentation in the provided shipping
material. Failure to return the defective part may result in HP billing you for the replacement. With a
customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to
be used.
ENWW Customer self repair warranty service 187
 
						

							Limited warranty for print cartridges and image drums
This HP Print Cartridge is warranted to be free from defects in materials and workmanship.
This warranty does not apply to print cartridges that (a) have been refilled, refurbished, remanufactured
or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or
operation outside of the published environmental specifications for the printer product or (c) exhibit wear
from ordinary use.
To obtain warranty service, please return the product to place of purchase (with a written description of
the problem and print samples) or contact HP customer support. At HP’s option, HP will either replace
products that prove to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO
OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR
IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE
LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR
DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO
THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
188 Appendix B   Service and support ENWW