HP Color LaserJet 3000 User Manual

5.Press  to highlight  OFF, and then press .
6. Press  Menu to return to the  Ready state.
ENWW Jams 137
 

Common causes of jams
Common causes of jams1
CauseSolution
The media does not meet specifications.Use only media that meet s HP specifications. See Supportedmedia sizes.
A component is installed incorrectly.Verify that all print cartridges, the transfer unit, and the fuser
are correctly installed.
You are using media that has al ready passed through a printer
or copier.Do not use media that has been previously printed on or
copied.
An input tray is loaded incorrectly.Remove any excess media from the...

Clearing jams
Procedures in the following sections correspond with a jam message that might appear on the control
panel.
Jam in tray 1
1.Remove the media from the tray.
2.Grasp the jammed sheet by both corners and pull.
3.Place the media stack in tray 1.
ENWW Clearing jams 139
 

4.Confirm that the media guides are  against the stack without bending it and that the stack does not
extend above the fill tabs.
5. Press  to resume printing.
Jam in tray 2 or tray 3
1. If the optional tray 3 is installe d, pull it out and place it on a fl at surface. If the jammed sheet is
visible, remove it.
2. If the sheet is not visible, check inside the printer at the top of the tray opening. Remove any jammed
media.
3. Pull out tray 2 and place it on a flat surface.
140 Chapter 8   Problem solving...

4.If the jammed sheet is visible, remove it.
5.If the sheet is not visible, check  inside the printer at the top of the tray opening. Remove any jammed
media.
6. Replace tray 2 and optional tray 3.
NOTE Use tray 1 when printing on heavier paper. See Printing on special media  for more
information.
7. Press  to resume printing.
NOTE When printing from tray 2,  printing resumes automatically.
ENWW Clearing jams 141
 

Jam inside the fuser area (top cover)
1.Open the top cover.
2.If the jammed sheet is visible, remove it and then close the top cover.
3.If the sheet is not visibl e, turn off the printer.
WARNING!The fuser will be hot. Wait 10 minutes before proceeding.
142 Chapter 8   Problem solving ENWW
 

4.Place your thumbs on the fuser latches, squeez e the latches, and pull up on the fuser to remove
it.
5. On the fuser, lift the shutter door.
CAUTION Do not open the shutter door while the fuser is in the printer.
6.Remove any jammed sheets.
NOTE If the sheet tears, make sure that all fragments are removed before you resume
printing.
ENWW Clearing jams 143
 

7.Hold the fuser with your thumbs on the latches, and then push both sides of the fuser into the
printer. Press the fuser down  until it clicks into place.
8.Close the top cover and then turn on the printer.
Jam inside the front door
1.Open the front door.
CAUTION Do not place anything on the transfer uni t. Do not touch the top of the transfer
unit or the contacts on the left side of it.
NOTE If the sheet tears, make sure that all fragments are removed before resuming
printing.
144 Chapter 8   Problem...

2.Remove any visible media.
3.Locate the green registration-plate tabs that are below the bottom print cartridge.
4.Press the tabs, and then lift the registration plate. Remove any jammed media, and then return the
registration plate to its closed position.
NOTE If the sheet tears, make sure that all fragments are removed before resuming
printing.
ENWW Clearing jams 145
 

5.Close the front door.
Jam in the duplex path
NOTE This issue occurs only in models that provide automatic 2-sided printing.
1.Turn off the printer, and open the top cover.
If any media is visible, remove it.
2.Open the front door.
146 Chapter 8   Problem solving ENWW