HP Color LaserJet 2605dtn User Manual

ProblemCauseSolution
A print cartridge may have a problem.To determine which cartridge has a
problem, print the PQ diagnostics page
from HP ToolboxFX.
Marks repeatedly appear at even
intervals on the unprinted side of the
page.
Aaa
Internal parts might have toner on them.The problem typically corrects itself
after a few more pages.
The paper path might need cleaning.Clean the printer.
The fuser might be damaged or dirty.Clean using instructions in
HP ToolboxFX.
Contact HP Customer Care. See
HP Customer...

ProblemCauseSolution
The printed page contains wrinkles or
creases.The media might be loaded incorrectly.Verify that the media is loaded
correctly and that the media guides are
not too tight or too loose against the
stack. See 
Loading trays.
Turn over the stack of paper in the
input tray, or try rotating the paper 180°
in the input tray.
The media might not meet HP
specifications.Use a different paper, such as high-
quality paper that is intended for color
laser printers.
Toner appears around the...

Solving issues with color documents
This section describes issues that can occur when you print in color.
ProblemCauseSolution
Only black is printing when the
document should be printing in color.Color mode is not selected in your
program or printer driver.Select color mode instead of grayscale
mode.
The correct printer driver might not be
selected in the program.Select the correct printer driver.
The printer might not be correctly
configured.Print a Configuration page. If no color
appears on the...

ProblemCauseSolution
The media might not meet HP
specifications.Use a different paper, such as high-
quality paper that is intended for color
laser printers.
Aa BbCc
A a BbCc
A a BbCc
A a BbCc
A a BbCc
The finish on the printed color page is
inconsistent.The media might be too rough. Use a smooth paper or print media,
such as a high-quality paper that is
made for color laser printers.
Generally, smoother media produces
better the results.
Media-handling problems
Use the information in this section when...

Solving print-media problems
The following problems with paper cause print quality deviations, jamming, or even damage to the
printer.
ProblemCauseSolution
Poor print quality or toner adhesionThe paper is too moist, too rough, too
heavy or too smooth, or it is embossed
or from a faulty paper lot.Verify that the appropriate media type
was selected in the printer driver.
Try another kind of paper, between 100
and 250 Sheffield, 4% to 6% moisture
content.
Dropouts, jamming, or curlThe paper has been stored...

ProblemCauseSolution
The media tray might be overloaded.Remove some of the media from the
tray. See Loading trays.
The paper-length adjustment control in
Tray 2 or optional Tray 3 is set at a
length that is greater than the media
size.Adjust the paper-length adjustment
control to the correct length.
The pickup roller might be dirty or
damaged. Contact HP Customer Care. SeeHP Customer Care
 or the support flyer
that came in the printer box.
Performance problems
Try the tips in this section if pages exit...

Troubleshooting tools
The section describes the tools that can help you solve problems with your printer.
Device pages and reports
This section describes the pages and reports that help you diagnose and solve problems with the
printer.
Demo page
To verify that your printer is functioning properly, print a Demo page. For more information about the
Demo page, see 
Demo page.
Configuration page
The Configuration page lists the current settings and properties of the printer. You can use this page
to check...

●Connectivity Problems
. View Help topics that can help you solve networking problems.
● Troubleshooting Tools . Employ such troubleshooting tools as a cleaning page or a color
troubleshooting page to maintain the printer.
NOTE Other tabs on HP ToolboxFX might be helpful in troubleshooting printer problems. For
information about the other tabs on HP ToolboxFX, see 
HP ToolboxFX .
Service menu
Use the control-panel  Service menu to troubleshoot printer problems.
Restoring the factory-set defaults...

13Working with memory
This section provides information about the following topics:
●
Printer memory
●
Installing memory and font DIMMs
●
Checking DIMM installation
●
Enabling memory
●
Enabling the language-font DIMM for Windows
ENW W 167
 

Printer memory
The HP Color LaserJet 2605dn and 2605dtn printer has one dual inline memory module (DIMM) slot
for upgrading the printer capabilities with the following options:
●More printer memory. DIMMs are available in 32, 64, and 128 MB for a maximum of 192 MB.
● DIMM-based accessory fonts, macros, and patterns
You might want to add more memory to the printer if you often print complex graphics or PS
documents, or use many downloaded fonts. Additional memory also allows the printer to print...