HP Color LaserJet 2600n User Manual

							
Control panel messages
The majority of the control-panel messages are intended to guide the user through typical
operation. The control-panel messages indicate the  status of the current operation, and
include a page count on the second line of  the display, if appropriate. When the device is
print data, control-panel messages indicate this  status. In addition, alert messages, warning
messages, and critical error messages indicate  situations that might require some action.
Alert and warning messages
Alert and warning messages appear temporarily and  might require the user to acknowledge
the message by pressing 
 ( SELECT) to resume or by pressing  (CANCEL JOB) to cancel the
job. With certain warnings, the job might not complete  or the print quality might be affected. If
the alert or warning message is related to  printing and the auto-continue feature is on, the
device will attempt to resume the printing job  after the warning has appeared for 10 seconds
without acknowledgement.
Alert and warning messages 
Control panel messageDescriptionRecommended action
10.000x Supply errorE-label cannot be read or print cartridge
is not properly installed.1. Reinstall print cartridge.
2. Power cycle device.
3. If the problem is not solved, replace the cartridge.
Device error
Press [
]
An internal error occurred in the device.Press  (SELECT) to resume the job.
Engine comm.
errorThe device experienced an internal
communication error.This is a warning message only. Job
output might be affected.
Invalid driverYou are using the incorrect printer driver.Reselect the printer driver appropriate
for your device.
Invalid entryInvalid data or response.Correct the entry.
Jam in 
( indicates an area where the jam
has occurred)The device has detected a jam.Clear the jam from the area indicated on
the control panel. The job should
continue to print. If it does not, try
reprinting the job.
Memory is low
Press [
]
The device memory has been almost
completely filled.Allow the device to finish the job, or
press 
 (SELECT) to cancel the job.
Break the job into smaller jobs that
contain fewer pages.
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Control panel messageDescriptionRecommended action
No paper pickup
Press [
]
The print engine has failed to pick up a
piece of media.In Tray 1, verify that the media was
inserted far enough into the tray. In
Tray 2 or optional Tray 3, verify that the
paper-length guide is in the correct
position for the media size that you are
using.
Reload the media in the input tray and
press 
 ( SELECT) to continue the job.
If the error persists, contact
HP Customer Care. See 
HP Customer
Care  or the support flyer that came in
the device box.
Replace supplies
Override in useA supply is low and using Override may
result in unsatisfactory print quality.Replace the supply that is low.
Settings clearedThe device has cleared job settings.Re-enter any appropriate job settings.
Unauthorized yellow
Unauthorized magenta
Unauthorized cyan
Unauthorized blackA new supply has been installed that is
not made by HP. One of these four
messages is displayed until an HP
supply is installed or 
 ( SELECT) is
pressed.
If you believe you purchased an HP
supply, please call the HP fraud hotline
at 1-877-219-3183. Service or repairs
required as a result of using non-HP
supplies is not covered under HP
warranty.
To continue printing, press 
 ( SELECT).
Critical error messages
Critical error messages can indicate some kind of  failure. Cycling the power might fix the
problem. If a critical error persists,  the device might require service.
Critical error messages
Control panel messageDescriptionRecommended action
50 Fuser ErrorThe device has experienced an internal
hardware error.Turn off the device, wait at least
25 minutes, and then turn on the device.
If a surge protector is being used,
remove it. Plug the device directly into
the wall socket. Use the power switch to
turn on the device.
If the error persists, contact
HP Customer Care. See 
HP Customer
Care  or the support flyer that came in
the device box.
Alert and warning messages  (continued)
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Control panel messageDescriptionRecommended action
51 Laser ErrorThe device has experienced an internal
hardware error.Turn off the power by using the power
switch, wait at least 30 seconds, and
then turn on the power and wait for the
device to initialize.
If a surge protector is being used,
remove it. Plug the device directly into
the wall socket. Use the power switch to
turn the device on.
If the error persists, contact
HP Customer Care. See 
HP Customer
Care or the support flyer that came in
the device box.
52 Scanner ErrorThe device has experienced an internal
hardware error.Turn off the power by using the power
switch, wait at least 30 seconds, and
then turn on the power and wait for the
device to initialize.
If a surge protector is being used,
remove it. Plug the device directly into
the wall socket. Use the power switch to
turn the device on.
If the error persists, contact
HP Customer Care. See 
HP Customer
Care  or the support flyer that came in
the device box.
55.1 Error
59.A0 Error
54.1C ErrorThe device has experienced an internal
hardware error.Turn off the power by using the power
switch, wait at least 30 seconds, and
then turn on the power and wait for the
device to initialize.
If a surge protector is being used,
remove it. Plug the device directly into
the wall socket. Use the power switch to
turn the device on.
If the error persists, contact
HP Customer Care. See 
HP Customer
Care  or the support flyer that came in
the device box.
57 Fan Error
Turn off then onThe device has experienced a problem
with its internal fan.Turn off the power by using the power
switch, wait at least 30 seconds, and
then turn on the power and wait for the
device to initialize.
If the error persists, contact
HP Customer Care. See 
HP Customer
Care  or the support flyer that came in
the device box.
Critical error messages (continued)
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Control panel messageDescriptionRecommended action
79 Error
Turn off then onThe device has experienced an internal
firmware error.Turn off the power by using the power
switch, wait at least 30 seconds, and
then turn on the power and wait for the
device to initialize.
If a surge protector is being used,
remove it. Plug the device directly into
the wall socket. Use the power switch to
turn the device on.
If the error persists, contact
HP Customer Care. See 
HP Customer
Care or the support flyer that came in
the device box.
Critical error messages (continued)
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Clearing jams
Occasionally, paper or other print media can become jammed during a prin\
t job. Some
causes include the following events:
●The input trays are loaded improperly or overfilled.
● Tray 2 or optional Tray 3 is opened during a print job.
● Too many sheets accumulated in the output  area or sheets blocked the output area.
● The print media that is being used  does not meet HP specifications. See 
Print-media
specifications.
● The environment in which the print media was  stored is too humid or too dry. See 
Print-
media specifications.
Where to look for jams
Jams can occur in these locations:
●Inside the printer. See 
To clear jams from inside the printer .
● In input areas. See 
To clear jams from Tray 2 or optional Tray 3 .
● In the output area. See 
To clear jams from the top bin.
Find and remove the jam by using the  instructions on the following pages. If the location of
the jam is not obvious, first look inside the printer.
Loose toner might remain in the printer after  a jam. This problem should resolve itself after a
few sheets have been printed.
Each section below corresponds to an area  where a paper jam could occur. Use the
following procedures to clear the jam. In all  cases, grasp the jammed paper by both corners
and pull slowly to remove the paper.
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To clear jams from inside the printer
CAUTIONJams in this area might result in loose toner on the page. If you get toner on your clothes or
hands, wash them in cold water. (Hot water  will set the toner into the fabric.)
1. Open the front door.
CAUTIONDo not place anything on the transfer belt, which  is located on the inside of the front
door. Otherwise, the printer may be  damaged, adversely affecting print quality.
2. Carefully grasp the jammed paper by both  corners and pull slowly to remove the paper.
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3. Close the front door.
To clear jams from Tray 2 or optional Tray 3
NOTEBefore attempting to clear jams from Tray 2 or optional Tray 3, remove any jam\
s inside the
printer.
1. Pull Tray 2 or optional Tray 3 out of the printer.
2. Carefully grasp the jammed paper by both corners and pull slowly to remove the paper.
3. Slide the tray into the printer.
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4. Open and close the front door.
To clear jams from the top bin
CAUTIONJams in these areas might result in loose toner on the page. If you get toner on your clothes
or hands, wash them in cold water. (Hot  water will set the toner into the fabric.)
1. Carefully grasp the jammed paper by both  corners and pull slowly to remove the paper
from the top bin.
2. Open and close the front door.
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Print problems
Print quality problems
Occasionally, you might encounter problems with print quality. The information in the
following sections helps you identify and resolve these issues.
Improving print quality
Use the print-quality settings to prevent print-quality problems.
Understanding print-quality settings
Print-quality settings affect how light or dark the print  is on the page and the style in which
the graphics are printed. You can also  use the print-quality settings to optimize the print
quality for a specific media type.
You can change the settings in the device  properties to accommodate the types of jobs that
you are printing. The following settings are  available, depending on the printer driver that
you are using:
● 600 dpi
● Custom:  This setting produces the same resolution  as the default setting, but you can
change the scale patterns.
NOTE
Changing the resolution can change  the formatting of your text.
To temporarily change print-quality settings
To change the print-quality settings only  for the current software program, open the
properties through the  Print Setup menu in the program that you are using to print.
To change print-quality settings for all future jobs
NOTE
For Macintosh instructions, see Gaining access to printer driver settings  for more information.
For Windows 98, Windows 2000, and Windows Me:
1. In the Windows system tray, click  Start, select  Settings , and then click  Printers.
2. Right-click the device icon.
3. Click  Properties  (in Windows 2000, you can also click  Printing Preferences).
4. Change the settings, and click  OK.
For Windows XP:
1. In the Windows system tray, click  Start, click  Control Panel , and then click  Printers
and Faxes .
2. Right-click the device icon.
3. Click  Properties , or click Printing Preferences .
4. Change the settings, and click  OK.
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Identifying and correcting print defects
Use the checklist and print-quality issues charts in this section to solve print-quality problems.
Print-quality checklist
General print-quality problems can be solved  by using the following checklist:
1. Make sure that the paper or print  media that you are using meets specifications.
Generally, smoother paper provides better results.
2. If you are using a special print  media such as labels, transparencies, glossy, or
letterhead, ensure that you have printed by type.
3. Print a Configuration page and Supplies  Status page at the device. See 
Special pages.
● Check the Supplies Status page to see if  any supplies are low or empty. No
information is provided for non-HP print cartridges.
● If the pages do not print correctly,  the problem is with the hardware. Contact
HP Customer Care. See 
HP Customer Care  or the flyer that came in the device box.
4. Print a Demo page from the HP Toolbox. If  the page prints, the problem is with the
printer driver.
5. Try printing from a different program. If the  page prints correctly, the problem is with the
program from which you were printing.
6. Restart the computer and the device and  try printing again. If the problem is not
resolved, choose one of these options:
● If the problem is affecting all printed pages, see 
General print quality issues .
● If the problem is affecting only pages printed in color, see 
Solving issues with color
documents .
General print quality issues
The following examples depict letter-size paper that  has passed through the device short
edge first. These examples illustrate problems that would  affect all of the pages that you
print, whether you print in color  or in black only. The topics that follow list the typical cause
and solution for each of these examples.
ProblemCauseSolution
Print is light or faded.The media might not meet
HP specifications.Use media that meets
HP specifications.
One or more print cartridges
might be low. If you are using
non-HP print cartridges, no
messages appear on the
device control panel or in the
HP Toolbox.Replace any low print
cartridges. See 
Changing print
cartridges .
If none of the print cartridges is
low or empty, remove the print
cartridges one at a time and
inspect the toner roller in each
to see if the roller is damaged.
If so, replace the print cartridge.
Print the Supplies Status page
to check the remaining life. See
Supplies Status page .
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