HP Business InkJet 2800 User Manual

ENWWTroubleshooting installation issues     79    
Problems connecting to a network
NoteAfter correcting any of the following, run the setup program again.
General network troubleshooting
If you are unable to install the printer software on the computer, verify that:
zAll cable connections to the computer and the printer are secure.
zThe network is operational and the network hub is turned on.
zAll applications, including virus protection programs and personal firewalls, are closed 
or disabled.
zMake...

80    6 - Maintaining and troubleshootingENWW
Clearing jams
To avoid jams
zMake sure tray 2 is properly inserted, and the printer and trays are placed on a 
flat surface.
zMake sure that nothing is blocking the paper path.
zDo not overload the trays. See Understanding specifications for supported media.
zLoad paper properly. See Loading media.
zDo not use media that is curled or crumpled.
zAlways use media that conforms with specifications. See Selecting print media.
zMake sure the output tray is not...

ENWWClearing jams     81     3If you cannot locate the jam, lift the output tray and check for a jam in tray 1. If media is 
jammed in the tray, do the following:
aPull out tray 1.
bPull the paper towards you.
cEnsure the media is properly aligned in the tray, reinsert the tray and lower the 
output tray.
4If you have not found the jam and have tray 2 installed, pull out the tray and remove the 
jammed media, if possible. If not, do the following:
aEnsure the printer is turned off, and disconnect the...

82    A - HP supplies and accessoriesENWW
A
HP supplies and accessories
This section provides information on HP supplies and accessories for the printer. 
The information is subject to changes, visit HP website (http://www.hpshopping.com) for the 
latest updates. You may also make purchase through the website.
Ordering printing supplies online
Besides the HP website, you may order printing supplies through the embedded Web server 
(EWS) or the Toolbox (Windows).
System requirements for ordering printing...

ENWWAccessories     83    
Accessories
Accessories and cables
Memory modules
Network interfaces 
250-sheet input tray C8261A
HP auto-duplex unit C8258A
HP IEEE-1284 A-B Parallel Cable (2 meter) C2950A
HP IEEE-1284 A-B Parallel Cable (3 meter) C2951A
HP USB A-B (2 meter) C6518A
HP 64 MB SDRAM DIMM Q1887A
HP 128 MB SDRAM DIMM  C9121A
HP Jetdirect 620N print server/Internet connector (EIO module; 
Fast Ethernet)J7934A
HP Jetdirect 625N print server/Internet connector (EIO module; Gigabit) J7960A
HP...

84    A - HP supplies and accessoriesENWW
Supplies
Ink supplies
Ink cartridges
Printheads
HP Media
Plain paper
HP 10 Black C4844A
HP 11 Cyan C4836A
HP 11 Magenta C4837A
HP 11 Yellow C4838A
HP 11 Black C4810A
HP 11 Cyan C4811A
HP 11 Magenta C4812A
HP 11 Yellow C4813A
HP Bright White Inkjet Paper
500 sheets Letter (8.5 by 11 inches) HPB1124
500 sheets A4 (210 by 297 mm) C1825A
200 sheets A3 (297 by 420 mm) C1858A
250 sheets Tabloid (11 by 17 inches) B1724
250 sheets Letter (8.5 by 11 inches) B250
HP Office...

ENWWSupplies     85    
Photo paper
 
HP Multipurpose Paper
5-ream carton Letter (8.5 by 11 inches) M115R
250 sheets Letter (8.5 by 11 inches) 25011
500 sheets Letter (8.5 by 11 inches) M1120
500 sheets Letter (8.5 by 11 inches) MR311
500 sheets Legal (8.5 by 14 inches) M1420
HP Premium Plus Photo Paper 
20 sheets, glossy Letter (8.5 by 11 inches) C6831A
50 sheets, glossy Letter (8.5 by 11 inches) Q1785A
20 sheets, glossy 4 by 6 inches Q1977A
20 sheets, matte Letter (8.5 by 11 inches) C6950A
20 sheets,...

86    A - HP supplies and accessoriesENWW
Business communication paper
HP Brochure and Flyer Paper 
50 sheets, two-sided, glossy Letter (8.5 by 11 inches) C6817A
50 sheets, matte Letter (8.5 by 11 inches) C6955A
100 sheets, tri-fold, two-sided, glossy Letter (8.5 by 11 inches) C7020A
100 sheets, tri-fold, matte Letter (8.5 by 11 inches) Q5443A
100 sheets, tri-fold, matte A4 (210 by 297 mm) Q6590A
50 sheets, tri-fold, two-sided, glossy A4 (210 by 297 mm) Q2525A
50 sheets, two-sided, glossy A4 (210 by 297...

ENWWObtaining electronic support     87    
B
Support and warranty
If the printer is not operating properly and the suggestions in Maintaining and troubleshooting 
do not solve the problem, try using one of the following support services to obtain assistance.
Obtaining electronic support
You can obtain support from HP from the following electronic sources:
zWeb
Visit the printer website on hp.com for the latest software, product, operating system, 
and support information:...

88    B - Support and warrantyENWW
Telephone support numbers
In many location, HP provides toll free telephone support during the warranty period. 
However, some of the support numbers listed below may not be toll free.
For the most current list of telephone support numbers, see http://www.hp.com/support.
Country/RegionTelephone number
Albania *
Algeria 213 17 63 80
Anguila 1-800-8722881 
Argentina 0-810-555-5520 
Aruba 800-8000 
Australia (03) 8877 8000
Austria 08 1000 1000
Bahamas 1-800-711-2884...